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Convenient location for Bath amenities. We were going to Theatre Royal, and the Hilton is just a 5 - 10 minute walk away We were attracted by the Parking under the hotel - and this was easy to find. We were not told it would cost us £17 however !
Clean and roomy. Nothing!
location initial confusion about reservation
The city of bath is fantastic Nothing
Modern decor Thin walls and doors.
The staff. All were polite, efficient,very well trained and took the time to make you feel welcome - despite being busy. They took a pride in their job. The sound proofing in the basic rooms was not very good, so if you wanted to sleep on a bit in the morning it would have been very difficult. We were there to make the best of a couple of days in Bath, so it suited us.
Well located to get around the city center and clean and comfortable . Staff we had contact with very pleasant Cost of parking
Absolutely abysmal It took 35 mins to check in because your company fax the reservations through on Saturday morning to an unused office that nobody on the check in desk knew anything about
The location in the city centre couldn't have been better. Nice views of the river from the restaurant. Helpful staff.
View Poor ventilation. Room needed a little tlc
Reception staff and parking facilities I was extremely dissapointed by the qaulity of my room, the cleanliness and general condition of the facilities. The hotel is out dates and far beneath what I would expect from the Hilton brand. I stay in hotels all over the world and this simply does not measure up on any level.
The friendly and helpful staff, the quietness and the beautiful surroundings both interior and garden. The only disappointment was that whilst a private function was being held in the restraunt area we had to go through from the spa in our robes. When my husband sister and her husband went to the bar for a drink we had to sit tighly packed into a corner. We did not feel like guests, but more that we were in the way!
The hotel itself is full of such beauty and is so breath taking from the outside, the staff were good and wwe had a wonderful meal there. I would have liked tea/coffee in the room rather than having to ask room service and the hotel room was a little shabby.
The location of the hotel was spot on. It was close enough to everything we required without being smack bang in the middle of the hustle and bustle. The staff were amongst the most pleasant and helpful I have come across in some time. The Spa was disappointing and the reception staff were not particularly helpful. Albeit the treatments were amazing and the therapists very thoughtful and understanding.
Pleasant situation and very helpful polite staff. Convenient for sightseeing and a relaxed atmosphere.The food was good and well presented. No flannels available in the bathroom.
small room to much furniture old t.v which did not work
the location and facilities were superb ! No !
The service was excellent, making for a thoroughly enjoyable stay. Not applicable
Extremely comfortable in rooms and lounge. Spa was very relaxing . Service was excellent. Hotel was beautiful. Breakfast very good. Could be more relaxation chairs in the spa, although there is not much room.
The room was spacious with a lounge area that opened out to the garden. The spa was lovely, it is a great hotel for relaxing as it is very quiet but right in the centre of Bath which means you can walk everywhere. The food service was very slow and the bathroom could have done with being updated.
My room was very small, i don'tthink i had the nicest room in my price category.
It was in a very convenient location and friendly staff The hotel does not have a car park
Nothing I thought it was hugely ovepriced. I might just about have been satisfied at half the price. Our room was ok but was in the basement and looked out on a poorly maintained wall. The heating had not been turned on even though the outside temperature was below zero and it was snowing.We had to queue for breakfast on both mornings.
A bit run down for the price - very tired decor. Expected that for a 3 star, but paid a lot for what it was. Decor - dreadful!
The central location No parking so therefore I had to move my car from a car park @ 08:00hrs. Also rooms very small and very warm.
The location was perfect for my stay in Bath,and the room and standard in general of the hotel again was good. The only meal i had was not that good(pork loin).I was unable to book breakfast because i had made my reservation on line and assumed that it was inclusive.I was then told it depended when i booked on line as to the cost of ordering a breakfast.I gave up and went to a very pleasent cafe.
It was very convenient to see the attractions Having to pay for parking.
Very friendly staff, clean comfortable rooms, fantastic modern bathrooms, central location, delicious breakfast. Right near a very busy bus drop off, but the hotel itself was surprisingly quiet and always very easy to access.
Nothing I would not stay there ever again The hotel room was dirty the towels were all stained and the waiter in the breakfast room was extremely rude. I complained to receptionist about his attitude
central locality. Comfortable rooms
Its location.The bathroom was excellent.
The location of the hotel I did not like the fact that at a particular time in the evening and in the morning there was a loud ding kind of noise.
Sally was always happy and helpful. I left my purse on the train from Bath and the station in Cardiff called the B&B to let me know they had it. Sally was very helpful with the problem and helped a lot.
Great room, great staff, great breakfast in a very good location. Stayed in four different hotels on this trip and the Brooks was far and away the best.
closeness to city room was a little smaller than expected
Only about 3-4 minute walk to the centre of Bath, nice and central the sink was not in the bathroom it was next to the bed and the room that we were in sloped inwards to were only able to use one side of the bed. The bathroom fan in the room next door was loud at night as well (midnight)
a very friendly guest house Michael was very helpful and had lots of advice about the area
Prolific hot water, baths/showers at any time. Comfortable, clean room. Quiet room at rear of hotel. Proximity to town centre and car park very good. Lovely choice of breakfast items. Friendly, welcoming proprietress. Would have preferred breakfast to be included in the price.
Friendly clean comfortable helpful Parking expensive
Staff Little over priced
Comfortable, clean surroundings. Delicious breakfasts, very helpful staff. Not exactly a 'dislike' however bathroom windows could have done with a roller/roman blind - just to give a more 'finished' and less cold, look.
close to city centre we booked a double room, but the double bed was two single beds put together.
A great guesthouse, looked exactly how it did on the website, safe parking in the public car park behind and ideal for walking into town. We were greeted by friendly staff and the room was very comfortable and stylish.
top class,all the staff were so helpful and friendly, great breakfast
Close to city centre Rooms were very small for price. The smallest rooms I've ever stayed in and not worth the price of the room. Parking was an issue.
It was comfortable, well equipped and friendly. Also nice and quiet. It has lots of stairs which may not suit everyone, but I liked the exercise and the fabulous view from the top.
The staff were very efficient and pleasant both when we arrived and for breakfast the next morning - we enjoyed our stay although very short!
We stayed in the Princess Suite and it was beautifully decorated, as was the rest of the hotel.The staff were fantastic, helpful, polite and sincere.The parking permit made things a lot easier and was value at £8 a day.To top it off, the bathroom had heated flooring! A brilliant hotel located in the centre of Bath - shops & eateries are 30seconds away.
The location is very convenient for visiting the historic sites of Bath, and the parking is very easy Our room was on the top floor. As there is no lift the climb up the stairs could be challenging to anyone with mobility problems
we found the staff very welcoming and helpfull . we have no complaints about this hotel whatsoever and look forward to stopping there again .
Staff were excellent, friendly and helpful and keen to make you feel welcome. Felt like home from home. Liked being able to see in to the kitchen at breakfast, log fire, excellent breakfast, beautiful room, central location.
Staf very friendly, great location for city centre and room quiet and comfortable.
location, lovely building, view from our window
Needs updating. Its in a prime location but needs to improve to make people come back. We wont return
the proximity to local places of interest.The room was spacious with old fashioned tasteful furniture and a flat screen television. I didn't like the poor state of the decor in the public areas and the room.I also did not like coming back to my room to find the door unlocked and wide open
Good location for visiting bath on foot. Warm welcoming hotel. Comfortable bed. No menu available in room, no mention of breakfast cost, consequently we did not eat in the hotel.
Central Location and easy to access. Slow and poor dinner service in the evening and regrettably staff that did not listen to actual service requests. English language difficulty perhaps and if so training is needed.
The standard of service staff were very helpful . Location is brilliant a very short walk takes you into Bath and most importantly a comfortable bed. All was fine.
Central location Not enough parking space
The convenience of being in the centre of Bath Rather challenging parking
Hotel is in great location for site seeing and getting around Bath.Hotel room was very nice. Concierge and desk staff were very friendly and helpful. Breakfast was very nice. Buffet selection was impressive especially with the additional made to order options. The breakfast staff was so wonderful that they even served me when I mixed up the times and arrived late. They were very professional and friendly. The walls were thin and I could hear everyone passing by in the hallway, but earplugs solved that issue.
pleasant and helpful staff cleanliness location creaking floorboards early morning plumbing noises
We enjoyed our stay with you. The staff were wonderful, the room was comfortable and clean, the breakfast was fabulous, so much to choose from. We will definately return. Just a few things. The room was a little cold, not enough chanels on the television (mostly childrens channels), it was quite noisy at night, but we live in the country so just not used it...the decor was a little dull in the room and the shower (as it so very often is in hotels) was not very powerful at all. These are not complaints, just our views.
Good location. Clean and everything worked Not always staff at reception and had to call out for them. Did not have our booking when we arrived and staff had to sort it out which took some time.
Well located, friendly, beautiful, clean Our room, #2, was very small. They graciously removed a chair and fan which gave us more room to open a suitcase. There was no surface to put a toiletry bag on, or even to empty a pocket. It was lovely to look at, but not so practical to live in!
Friendly staff and nice room. Quiet location. Walking distance to attractions. Child charge too high (35 pounds for a 3y old using existing bed with parent). Breakfast below average but expensive. No elevator.
As a solo female traveller, it is important to feel safe at comfortable. Chestnuts was fantastic. The staff were all helpful and extremely friendly.Happy to go back.
Friendly, polite and informative staff, who were there to meet us. The room was superb - we could not have asked for anything more. The breakfast was, quite simply, the best I have ever eaten. Highly recommended. NOthing bad to say about our stay.
Just a short walk to all the restaurants and shops None
Warm welcome, helpful staff, off-road parking, clean environment, wireless broadband in rooms, sky-tv in communal lounge, silent ceiling fan, varied tasty breakfast choices.
The high standard of the accommodation and friendliness of the proprietor, and its location.
I was pleasantly surprised when I arrived. I loved everything about Chestnuts House - especially Tony, the owner. The room was lovely, the breakfasts were scrumptious and the location was perfect. It was a relaxing, charming place to stay. There was nothing that I wasn't happy with at Chestnuts House.
The breakfast provided was excellent - good choice, quality and service nothing
Staff friendly and always willing to help over and above the paid for package and great location. n/a
Owner very friendly and helpful, nothing was too much trouble. Excellent multi choice breakfast menu with both hot and cold options. Impeccable service. Excellent standard of accommodation, furnishing and cleanliness. Absolutely none at all !!
It was a very warm and welcoming guest house, the orner could not of been more helpful with our requests ie we loved the pillows so have some on order, also put himself out to make sure we had all information we needed 4 a lovely stay n/A
The owner was very helpful and could give dining recommendations and events to see when asked. The environment was very friendly and welcoming.
Food ok Had to pay for 2 nights we could only stay 1 night as I had bad tooth ache absess under tooth was on antibiotics from dentist so had to go home early but still made to pay full amount!!
Friendly staff; clean room; nice breakfast. very cramped; shower did not work properly.
the proprietor was very welcoming and the location good. It would have been a lot easier if the website address mentioned that crescent gardens are actually on old bristol road as I had great problems finding the guest house. by choice I would not share a large table at breakfast.
nice hotel,comfy,slept well.the manageress went out of her way to help out and the breakfast was excellent. Everything was ok.
Excellent breakfast in dining room at large family table. Service was very good and staff was friendly and helpful. As it was quite warm while we were there, we had to keep the windows open at night and the main street is quite noisy, especially on weekend nights.
staying at the crescent was an experience that I will have again, as i intend to use the crescent again in the near future, the house was spotless, rita was welcoming and the food was second to none would recommend it to anyone. nothing!!
Warm and comfortable... little pricey...
Warm welcome, everywhere very clean and very comfortable bed. The local car park is convenient but very expensive. The guest house have permits but you need to collect this before parking the car.
Warm welcome very friendly and helpful owner, excellent breakfast, convenient for the town centre and places of interest Room rather small
A great location to activities in historic Bath. This was a wonderful place for us to get over our jet lag. Wonderfully helpful hosts who made us fell very welcomed. Yummy breakfasts with gourmet teas and coffees. No elevator so be prepared for a good work out if you're on the top floor. But the view makes it worth while!
Excellent accomadation, hotel had loads of character and warm feelings, supplied parking permit was a great advantage. Rooms were of excellent quality and staff were excellent and very polite.
Great breakfast and perfect loaction with welcoming environment Room was a little on the small side especially bathroom
full english breakfast with all the trimings excellent room on top floor had to climb 6 staircases
Location perfect and very helpful and friendly owners. Due to being on top floor the water pressure was quite low but this is only a minor problem.
Personal friendly service and excellent breakfast Our room was a bit small but perfectly formed
A gorgeously decorated little hotel run by a friendly couple who make you feel like you are a very welcome guest. A truly pleasant change from the big hotels and hotel chains where you are processed through the system.
Wonderful location for walking. Yummy breakfast. Be sure you don't mind stairs.
The exemplary hospitality, the decor, the closeness to the city centre and the excellent variety at breakfast.
Excellent location for historic Bath activities. Lovely view from room 7. Excellent breakfast with assortment of gourmet teas and coffees. Very thoughtful and dedicated owners. None
Suitable for one night stay Bed covers stained although sheets clean
The central location; easy walk to everything in an attractive neighborhood. The fact that it was difficult to make a phone call, as the in-room extension was not connected and it was inconvenient to make calls via the front desk.
Friendly staff Room more of an attic on 3rd floorwith more like a cupboard for a bathroom. It was ok but would not have thought so if we had not had a discounted price.
The staff were excellent and very welcoming Maybe lacked one or two finishing touches such as shampoo/ shower gel and additional glass for water rather than only cups.
The hotel advertises free parking for guests - in reality this is used by the hotel staff - one cleaner came and told me I couldn't park where I intended to as she needed to park there and she couldn't afford to park on the road. I paid a lot of money to stay at the hotel and its not my problem if the hotel staff cant afford the road parking.
The redcar was in the perfect location for christmas market. There was not enough parking for customers at redcar
Nothing Poor Condition Throught out lights not working in the room very poor quality pillows
Location No Breakfast. condition of rooms. Need modernising
Extremely disappointed with lack of facilities and shabbiness of rooms /lobby. Very limited choice of drinks at bar and no draught beer. No breakfast available. Central heating not working - room on arrival was absolutely freezing. The bedrooms were in a very shabby condition, curtains hanging off the rail, lamp split and dented, cracked tiles in the bathroom, carpet fraying. The bedrooms were too dark
Location Unable to use bath as plug was on short chain and wouldn't fit plugholeKettle was unusable, full of dirt/black dust-revolting
The staff was very friendly and helpful. They went out of their way to make sure we got what we needed.
The hotel was in easy distance of all the main attractions in Bath, resturants and shops where in easy distance
lovely room very central and great to have breakfast in bed
The room was spacious. The breakfast in the room at the requested time was excellent service provided. We were happy to be able to leave our luggage there as we had arrived very early. It is easy to find. The information sent by email on booking was very thoughtful. Na
Excellent b&b clean,breakfast in bedroom was very good None
The owners of the Bed and Breakfast were phenomenal. Breakfast in the room was outstanding and the rooms were out of a magazine. The Bed and Breakfast was also w/in walking distance to everything in Bath. I'd go here over and over.
Your hosts were the best. Keep them if you can None
Very well presented, luxury Bed & Breakfast.
Lovely room and very helpful hosts. Breakfast in the room was good also. Nothing
Beautifully clean room and breakfast served in your room is especially lovely. Good location to attractions. Everything walking distance
Th location was just right, not too far from Bath centre, far enough to be quiet.It was like staying for a weekend with an old friend. Room was luxurious, and it was warm and inviting. Nothing
A welcome cup of tea on arrival. Enjoyable breakfast cooked to order including fresh fruit Guests need to be for warned that a charge will be made if you pay by credit card. I was asked to pay with cash or chq. quite a surprise as i had booked online. Who uses chqs these days or carry lots of cash around.
Lovely, tucked away position. Friendly staff and a short walk into the Centre of Bath.
Lovely property and garden No milk in room for coffee and paying for parking outside.
First class break, beautiful accommodation, very friendly host, great position for visit to Bath
The furnishings and the garden were of a high standard and extremely interesting. The bedroom was sumptuously furnished but rather small. The host was very friendly and helpful. It has a beautiful dining room.
The unique design of the historic building, the rooms, the choice of furnishings and decoration, the garden, the hotel staff were good humoured, attentive and made a cracking full english breakfast. I didn't look at the reviews - so I can't comment on question below
A small boutique residence with fantastic period features perfectly set for someone visiting Bath. Very high attention to detail from embossed towels to lighting arrangements. The proprietor is helpful and attentive without being in your face. He went out of his way to ensure you had a good stay and provided a fantastic breakfast. Good value for money. If you are looking for a large corporate hotel with gymn, sauna, late night bar etc, this is not the place for you. If you like to try somewhere with personality and character this place is ideal. I really can't think of anything.
Personnel attention from staff, location,parking, Noisy plumbing.
Fantastic location and amazing establishment - close to centre of bath - fantastic rooms and very comfortable bed - the whole experience oozed of history
Fabulous decor a real experience not to be missed. Really made welcome, nothing was too much trouble. Excellent breakfast. None
When booking online, thank you for phoning to confirm the booking and schedule time of arrival. The staff were friendly and clear about the procedures upon arrival, and welcoming at breakfast time. I came to stay 1 night, before attending a wedding on the next day. The Bedside Browser book was excellent in content, and together with leisure brochures, I used my time to walk around South East Bath. I explored the Abbey, the shops in a few streets, the glass blowing shop, gardens and the river Avon. The room was in good condition for the evening spent watching bbc Comic Relief. Tea-making facilities and bar downstairs were excellent. The bed was comfortable for sleeping. Nice view from the window, onto the gardens. Because I was going to a wedding, I was surprised not to find ironing facilities. If available by asking, please state this in the Bedroom browser. The wardrobe smell was well polished, but thankfully this did not affect my clothes. Also the shower has a temperature control, but I could not find the tap switch for turning on the water. I may have simply missed it & could have appreciated instructions either in the Bedroom Browser or the room.
Excellent location, helpful staff, bar next door. I found mould in the kettle in my room, poor lighting in bathroom, fixed shower.
Perfect location, lovely building pleasant staff and adequate breakfast The noise between 12midnight and 3 am from the club downstairs was intolerable. We were on the 2nd floor and could still clearly hear every conversation which was such a pity as otherwise the hotel would have been perfect.
Clean fresh, unpretentious and good value for money Top of bed under eaves meant I could not comfortably sit up in bed to read.
There was a lot of noise from the nightclub downstairs. The noise didn't stop until around 3am. It is completely unacceptable to charge these rates when there is that level of noise.
the staff were excellent , friendly and helpfull gotta say the room didn't quiet live up to the web site , bathroom and decor etc
Hotel is in a good location to all the sites. For the money I expected a much nicer room, it was a three star hotel with a four star price. The continental breakfast was very basic also. Overall I was very let down, I expected nicer.
Excellent location, good breakfast, friendly staff
Friendly staff and located in the city centre. £70/night for a shared facilities (altough I was clearly said in the web), small room and worst of all... the view from the window was towards a wall that was... 40cm from the window! I felt like a prisoner in jail.
The people the location the size of the room the breakfast was good location location clean,staff was great very helpful stay there again in a heartbeat Had to leave!
near every thing room lovely an warm no lift