Would you like to save as your currency permanently or for this visit only?
A friend of mine who lives locally was surprised I booked their since she said it is really "old". She was right. Main lobby carpet needs replacing. Stepped inside the "fine" dining restaurant and noticed a musty smell associated with "old" carpets and drapes.
Nice Location Room was tiny, outdated decorations, you spend hundreds on a room and they want to charge you $10 day for internet. Stay somewhere else !
This hotel for the amount I paid was really above my expectations in terms of service. Location is very central to the historic district, entertainment, food shopping. The hotel itself has a rich history and great to wonder through it. Would stay here again.
Although small, the room was comfortable and the shower quite lovely. Plenty of hot water in the morning. A blizzard was expected so I decided to check out a day early, and this was hassle free. I did not ask for the name of the person who helped me with the checkout, but she was very polite and extremely helpful. The door man and valet folks were quick to bring my car and wish me a safe journey. Overall a very pleasant stay and I was able to accomplish that which I was in town for. I found sleep very difficult due to the noise level throughout the first night of my stay, which was a Tuesday. Many drunk people coming to rooms late very loud in the hallway and then one couple in the room next to mine arguing until approximately 4am.
Samantha was great as we were checking in. We were a little early for check in so she said the hotel would hold our bags while we toured the city. She came through on the promise of a room with a better view. So happy with the room that over looked Kings Chapel and Old City Hall. The hotel is right in the middle of everything, easy walking distance to anything. Beds were comfortable. Room was a little small but wont stop me from staying again. No free WiFi.
Location is fantastic--easy walking distance to all the places of interest. Hotel is itself a historical landmark. Room was rather small, no free wifi.
Location was close to most points of interest in downtown/waterfront Boston. Large lobby and helpful staff. Clean. Would rather have traded nice large entrance and lobby area for a better room size and traded the standard (double) bed for a queen size. Price for what we received was a little on the expensive side. Hotel claims to be 4 star but it doesn't quite make that level. WiFi should have been included as is becoming standard at hotels of this level
Not a detail was missed. Truly a 5-star experience!
The historic beauty of the lobby. Desire queen sized beds. The maid inadvertently picked up my husband's tuxedo shirt when changing the bed linen. Although we reported the loss, no one has contacted us since about ever finding it? A disappointed guest :+(
Rooms small. Views terrible. Bathroom really small. If you can, select another hotel. Small. Needs renovations
The staff at the back hotel bar was friendly, excellent and accommodating when the kitchen was about to close in 5 minutes. He even offered to get Guinness on tap from the front bar the Last Hurray. Rooms were clean and they were able to accommodate us with a better view. Bed is comfortable and linens are nice thread count. Decor is classic, wood paneled, gold, red and mustard yellow-- and reminded us of Stephen King's The Shining (where the film was made). Wifi is not included if you book through a third party-- they should change this policy as a courtesy. Drainage in tub was a little slow but this is true of most Boston older buildings.
Great location, rooms were clean, a lot of ports/outlets Room is kind of small, a bit pricey for the size of the room
The TV and shower are excellent as is the location of the hotel. Knowing how expensive downtown Boston hotels are, I appreciate being able to stay in the heart of the city at such a low cost. Sadly, the staff isn't very friendly. They always act like they are doing you a favor if asked a question or reporting the elevator malfunctioning!!!!
Location, price. The air exchange in my 11th floor room was intermittently noisy. I could not sleep. The staff put me in a different (and slightly larger) room the next day, but were not particularly apologetic. They seemed indifferent.
The hotel looked nicer online to be honest. The staff were pretty great. House keeping was really good with fixing the room after i called about the bed being dirty. They left a nice note and some snacks/drinks as well. The TV was really nice. Our room was not very well kept. It was dusty, the bed hadn't been changed I believe, the sheets and pillow case was dirty and hairy, and the bathroom smelled like ciggaretes and was kind of dirty. the room was better than a motel so it wasn't the worst, just a little too pricey for the kind of quality you end up getting.
The room was a good size and designed well so it was plenty cozy. The elevators were slow and unreliable and there are apparently not stairs for use. There isn't a ton to do in the immediate area but you are only a couple minutes walk from a lot of the stuff you'd like to see.
Free bottled water and fitness equipment delivery to your room were nice perks. Walls are thin.
Thin walls; heard neighbors
- Simple check in and check out procedure. - Some complimentary amenities in the morning (free coffee and fruit) - Good location for business - Not the newest facility - could stand an upgrade for the carpeting, floors and bathroom - Communal iron and other in-room amenities takes some getting used to - Not recommended for families traveling with children as there's nothing for them to do on-site.
The bed was too firm. Had a hard wire around the edge of the mattress. No Iron, No Microwave, No Fridge. The shower was tiny.. really small. Not comfortable at all.
Extremely dirty. Unclean pillows and mattress. Not washed bathrooms.
Receptionist clerks responsive to questions and pleasing traveler. The bathroom shower was excellent. The heating unit in the room was noisy. The breakfast was skimpy; commercial granola bars, oranges, bananas, coffee from machine (all impersonal).
Rooms were clean, Staff pleasant. Nice gym. Love the security card elevator feature. Should be in all hotels. Elephant castle is always pleasant. I didn't like that my room didn't have an ironing board & safe. In my opinion those two should be a no brainier & standard.
The customer service was outstanding! So professional and attentive. Can't wait to go back! I can't say anything but great things .
Staff very helpful Considering the cost of the 3 rooms (we had a family group of 9), I would expect a complimentary abbreviated breakfast offering. I walked down the street for coffee.
This was a much nicer hotel than I expected for the money I paid. We were traveling with two children and had no problems. Everyone, especially the concierge was friendly and helpful. The hotel is about a 5 minute walk from Quincy Market and the Aquarium. The Italian North end is just a little further. Great overall experience. The only downside was the parking at the hotel was extremely expensive and was valet only. I'm sure there were other less expensive options nearby, but we didn't want the hassle of driving around the city with two crabby kids in the car.
Good upmarket hotel at reasonable price with helpful & friendly staff
The best part was necessarily the SPA, gym and swimming pool which can make a major diffrence in any hotel stay. The staff manning the cafe and restaurants clealry requires more experinence and effectiveness.
the rooms size and style
Cleanliness, bedding. I really missed a coffee pot in room and thought wifi should be gratis
The location was perfect for seeing almost everything in Boston. You ar eright in the centre of things yet it is not noisy like some hotels right in the hub of town. 2 things - No coffee maker in the room...thankfully coffee shops were close by...and having to pay for Internet in business centre
I actually like the location, since it's a little quiet. It's clean and hip and the staff is not in your face, but always helpful when you need. It's a tasteful place to stay.
I encountered a few problems and the staff acted immediately to accommodate me.
Walking distance to all central Boston. Fantastic location Shower is a glass box dividing the bed room and bathroom. Perfectly ok if you're into that sort of thing
Nice doormen Cramped rooms that were not sound proof. No character to the rooms
Friendly staff, clean room, superb matresses.
the hotel had an excellent location in the middle of town and right across from quincey market and all sorts of historic places also near the water. I did not like the colors in the room, not really funky and stylish
The location was great especially in proximity to public transportation. The decor was simple and comfortable. The noise coming from the hallway and room next door was somewhat bothersome. The lounge on the groundfloor became a night spot on the weekend and guests are continuing to party going back to their rooms. The acoustics in the lounge were very loud as well.
The location was great with close proximity to public transportation and that made it easy for us to get around the city. Front desk was able to get us a room with double beds on a busy holiday weekend. 1) Slow elevator to get to lobby 2) Steep valet parking fees 3) Room service did not clean the room on our first day. I am not sure whether it was because of busy holiday weekend.
nothing - pay for internet in a 4* hotel? in every starbucks internet is for free, at least a basic bandwith - rooms are really old, I expected more from the brand hyatt - on 1st day room was not cleaned, only upon call I never ever stay in a Hyatt again
Great breakfast buffet Slow elevators , maid service didn't provide basic necessities and ignored written request, staff not friendly - needed extra room key and was told to come back later due to limited number.
Friendly staff; accommodated a late check out request, but with a fee to be paid. Not an issue. Promised champagne and strawberries for special occasion (but never arrived). Great location. Bellmen were extremely helpful! Front desk staff seemed friendly, but read issues we had. Had there not been any of the issues, this would've been a great stay, I just don't know why there were so many missteps. It was a good stay, if you look at room size, bed comfort, bathroom size and comfort (just don't expect privacy; everyone will know your business in there!), friendliness, location. This should be a phenomenal stay. It has all the makings for it. It must've been a full moon or something that weekend. Was promised champagne and strawberries the first evening, but it didn't come. The next day, the room wasn't cleaned when we arrived back at 11pm, so called to have at least the bed made and fresh towels (they offered a discount on an additional night, which was accepted, though didn't go smoothly at final check out for some reason); also mentioned the missing champagne and strawberries, was told they'd be there the next night, but again no champagne or strawberries when we returned. Ever. Hallway was meeting central at 3am for drunken shenanigans by other guests. Finally, on the fourth day, after returning to the hotel after a long day, the wireless entry failed, so we had to wait to be let into the room. To the front desk's credit, they were going to upgrade us for free on the last night for the inconvenience, but one of us needed to get back into the room because they were flying out in two hours, so that wouldn't work. Was promised an email accounting, even gave email address and was promised in 5-10min; it's now over twelve hours later, and still no receipt in my inbox or spam/junk folder.
Room was immaculate and newly renovated. Front desk staff was extremely helpful and accommodating for my late check in. I am from the area and stayed overnight to avoid public transit issues on the morning of an important meeting. I would definitely stay there again!
Had online check in everything was very clean beds comfortable great staff
Close to everything but quiet to recharge Parking, not included
Location wasn't in the most exciting neighborhood, but it was a cheap and quick cab ride to wherever we wanted to go. Staff was helpful and cheerful. Room was a good size and had everything necessary for a quick stay. Elevators were a bit slow and got backed up during peak times of check-in and departure.
Staff was very helpful and kind. After taking a red eye they were able to accommodate us on an early check in. Hotel and rooms were clean. Beds were comfy too. AND it's close to everything/walking distance.
Comfy beds and clean room located easy walks from Boston Common Faneuil Hall and so much of the tourist stops we wanted to see. Salvatore's was a decent restaurant right across the street. Snooty staff at front desk. Restaurant staff courteous. Not a hotel with a family vibe. It seems more suited for business and conference attendees
Wonderful location, comfortable and clean room, friendly staff. What else can I ask for a 3 day visit to the city. Can't think of anything.
Location is great in the center of everything walking distance anywhere to Boston. That breakfast is not included with the price tag of the room breakfast should be complementary. Parking under the hotel should be priced accordingly and have a special pricing for hotel residents.
Rooms were small and dingy and poorly lit.
Great location , clean, spacious, comfortable beds, quiet Parking. A few blocks away and cost an extra $30. No breakfast.
Centrally located, nice comfortable rooms. Breakfast available starting at 6am. Not enough in room lighting. A second mirror in bathroom would have been nice.
Location was great close to everything. Price for the location you cant beat it Parking was a block away and it cost $32 with there discount.
My wife and I stayed in Boston for a quick getaway and were very impressed with the hotel. It offered a clean room with a comfortable bed. The location is the reason to book this hotel,
The morning staff was nice The evening staff was a bit rude Had a lots of ants in our room!!
The hotel is directly connected to a bar/nightclub that housed what seemed to be a majority of hotel clientele. "Cabin" room had a 70 inch flat screen We stayed in a "Cabin" Whig meant our room was literally in the basement of them hotel and provided no windows. It was also quite small
Close to work, comfortable bed. No in-room coffee, very weak shower stream, no breakfast buffet, no desk, AC that blows right on you, lights that are impossible to adjust.
Very clean, modern look, staff was friendly and helpful. Unable to block out light from the street with blinds. No on site parking available. A better discount on local parking garage would make this hotel one of the best affordable stays in the city.
Location was next to Faneuil Hall/Quincy Market...good price for that area Couldnt control temp in the room..froze all night
Room and hotel were nice. Location was very loud. It was friday night and the noise outside did not stop until after 4am (car horns, loud drunk prople, police sirens). We literally got no sleep due to the extreme noise.
The Meritage Restaurant was outstanding. Our view was magnificent and the staff was very attentive, they seem to like what they are doing. The maid service was a bit inconsistent.
View of the sea & quality service Breakfast not included in price. Overall cost too expensive (bed+breakfast+taxes)= more than 400 euros per night)
Location and atmosphere Received a queen size not the king and there were issues with the minibar
This was a great place Nothing bad to say here
breakfast at this hotel is below hotel standards!!!
spa , pool . close to gardens .with transportation. good food at a fair price $44.00 parking was a one time fee which is fair.will promote and stay again everthing was great!
The staff could not have been nicer in particular the Concierge Desk It was expensive but because it was a conference we stayed there
The hotel is but not more than that !
Wonderful location with a world class view of the Boston Harbor, the airport across the bay and the flashing lighthouse at the mouth of the Atlantic beyond. Very good downstairs staff, lovely restaurant and bar, and spectacular if you like boats, the water, watching the weather and walking to the aquarium, etc. Easy to get to by water taxi from the airport -- an adventure. The sheet on the bed had what was certainly a fresh red blood drop on it -- like someone had cut them selves and didn't know while making the bed -- when we finally came in late the first night. The staff took care of this and the room was very clean after that.
Excellant facility, perfect location, easy walk to Little Italy and other shopping, Fennial Hall. NO
A tad expensive, but beautiful for that special treat. Location, quality, services, staff friendliness, all 10/10.
A fabulous location, with great views of the Harbour, made the start of our New England trip something to remember
Regulars at their restaurant, our first stay was all we needed. Handsome, friendly, warm lobby area; helpful, attentive staff. The in-hotel restaurant is actually very good -- and has a great bar area. The staff that delivers items to rooms are very friendly, speedy folk. Hotel is under renovation in part, so there are inconveniences until completion early next spring. When we were there, some desk staff are "in training" and not exactly use to speaking in English (!). The door-staff/valets are very helpful.
Excellent location to view all of Boston by foot. We had a wonderful stay and would stay again.
Nice room, helpful staff, reasonable prices Tried to book another night and was told they were completely sold out. Looked on kayak and saw availability...
Great location, staff was great, hotel was beautiful Air conditioning was loud, no in-room refrigerator, no vending machines, bed was a little too firm
Location is great for exploring Boston - but if you don't want to hear the late night crowds at Quincy market-make sure to speak up. The wine list in the restaurant is extremely overpriced and unfortunately I was served a bottle of wine that had not been stored properly and had turned. The bartender didn't agree but had the manager bring me a new bottle. That bottle was better than the first but still not tasting quite right-but we kept it because it was too much of a hassle.
Loved the location, the amenities and the service. We've already booked our stay for next year! difficult to adjust the temp in the room - trying to cool the room meant the AC was on full blast.
Location was great. Everything was in walking distance. Room was clean, bathtub and shower was fantastic. Room was a bit small, balcony was not a real balcony - very small step out balcony! A bit pricey for the size and amenities.
Convenience was superb.
Location Comfort Price was for location. Have stayed in HI Express with just as nice rooms for way less than half the money Charge for WiFi in room Do not ever touch mini bar. You will be charged
staff was terrific and service oriented. price for valet parking was steep.
Stayed here twice. Both for location. Room rates are pricey but you are in the midst of downtown Boston. The in-house restaurant was serving a $20 lobster dinner special which was fantastic. Valet parking is easy and staff is very courteous. There is an extra charge for valet at $49. Again very pricey but if you are staying for a few days it evens out. The room was a standard king that was comfortable, clean and spacious enough for two. We were provided a mini fridg gratis. The usual outrageously overpriced mini bar is present along with bottled water priced at the level of alcohol. Several newspapers are available free. Apparently the hotel is undergoing updates to its TV and wifi system. That's not a problem but there was no information provided at check in that it was happening. That is a problem. The TV acted up at start up and the wifi was cantankerous. Booting you off and causing you to sign in again and again. Quite slow also.
The hotel is very clean and the staff was really nice and helpful There was only Luke warm water in the shower and after walking around boston on a 10 degree night it really put a damper on our romantic get away !!
The staff was very accomodating. We never had to wait long for any request. The bathroom was better than most hotels. nothing
very clean, nice room, fantastic staff heat in room was uncontrollable. had AC set to 60 degrees with windows open and it was stifling hot in the room all the time. literally sweating thru the night.
Awesome staff. They helped a lot with restaurants and hot spots of Boston. They asked if I'd like a spacious room.. I got a regular one oddly shaped. They had construction going and woke me up with drills and hammers at 730am both the nights I was there
Great location. 0.2 miles from fanuiel hall. Next to a pub and across the street from a restaurant / next to Howel at the moon and walking distance to aquarium, restaurants, bars and harbor... Everything costs money... Parking is $51 extra per night. Wifi is $40 extra per night... King Rooms are tiny... Staff isn't friendly... Hallways are dark... Some valet people are rude, others are absolute dolls... And the lobby is depressing and sets the vibe for the rest of the hotel... Couldn't control heat, felt like cold air was blowing on us all night.
We enjoyed the Hilton very much! The rooms were extremely clean and cozy. The Location was ideal for enjoying the night life however.... when we were trying to sleep it was extremely loud. We heard people throughout the hotel all night and everything going on outside the windows. Otherwise everything was wonderful!
It was incredibly functional--I stayed in a clean, nice one bed room and for my needs it was perfect. The only thing that didn't quite work was the fact that I was relying fully on public transportation and it is a solid walk from the closet T stop. I could do it, but if you have kids, or ladies, if you're wearing heels, plan to take 'em off to get there!
good service, helpful staff, enjoyed the food, very comfortable beds, good room facilities, very clean and spacious. nothing to dislike - we enjoyed it all.
The staff was wonderful, very polite and helpful. The hotel was very clean. The beds were quite comfortable. The room was nicely spacious. It is a lovely hotel conveniently located for the tourist. The appointments were a little less than expected considering the expense/level of accommodation. Nothing major. The furniture was sub-par - the drawers didn't close well, the closet door light weight. The phone lines did not work. There was on-going remodeling work to which the trouble with the phones might be attributed however the issue was not resolved within our four night stay.
Being near the harbor. Taxis weren't always available, although the waits were not too long.
Location of hotel was great. Room was clean and comfortable but quite small, especially for a 'king room' and oddly designed Thought it was overpriced for the size of the room
Location and room size Staff, difficult to work with. Room was not clean (mold in the bath tub, sinks leaked)
Service in the hotel bar. Ordered mimosas while we waited for our car. 4 different waitresses came over to get our order (after we'd already placed it). 10 minutes later, still sans mimosa, I asked one of them if they were coming. As it turns out they won't serve alcohol before 11 AM. Probably something worth mentioning when someone orders!!!!
The location First room far to loud (trucks unloading / loading 5 am); second room not so loud, but still noisy. Strange inventory: No hooks to hang coats etc. Only one shelf for shirts in the wardrobe, no other furniture witgh drawers (underware etc.) half of the wardrobe full of ironong board. No hooks to hang bathrobe and bigger towels in the bathroom. small selection at breakfast, every day the same. Loud music allready at breakfast. No bowls for yoghurt and esreal to mix, except small plastic cups. All breakfast cups, spoons etc. plastic (lots of vaste) hardly any tables to eat breakfast (sofas. lounge chairs etc.) Over all feeling like a grown up youth hostel
Easy check in, impressive room, comfortable and clean. We left our bags after checking out and went out to enjoy the day, came back and retrieved them from the friendly staff later.
The Godfrey is very Modern, ideally located and the staff is super friendly. ( Except for the manager on duty when I checked in.) Booked a two bedroom with a third party site,didn't have that option so I called up the hotel to see if there was an option. Was told to just mark in underspecial request and they would have it for me. When I checked in was given a small King size room and says that's what we booked. Told the manager who talked to us what happened and she says we never made the request. I pulled up the reservation on myphone and showed her the request, then she says its first come first serve basis. Only room left for the night was a $80 upgrade was a four class upgrade to a suite which was much bigger and had two TVs, so I took it, had no other option. Walked into the room and if that was a four class upgrade I would hate to see a regular room. Room was very small, only one TV. Don't get me wrong, hotel was very nice. Big screen TV,nice showers and towels, but felt very very very cheated. Along with the $52 for parking it was like spending $600 a night for a small room.......Really??
Tasteful and modern décor, beautiful details, friendly staff, comfortable beds, location, complimentary bottles of water TV program transmission quality was spotty. Glass shower screen led to wet bathroom floor and soaking bath mats after every shower. Ice machine hard to locate and not on every floor.
Convenient, clean, very nice, sleek, efficient Tight rooms for two travelers with large bags
Staff was awesome and the place is all brand new and beautiful A little expensive
Location was outstanding. The interior of the hotel was impeccable - obviously new. The bed was probably the most luxurious of any hotel bed I have slept in. Bose Bluetooth speaker provided ambiance to the room. Continental breakfast was a pleasant surprise. Room was a fairly small. Dresser in the hall made for tight passage between the bedroom and the bathroom.
Great location, central to most attractions. Very polite and helpful staff Ice machine was broken, but these things happen.
Breakfast, decor, location, comfortable bed. Waking up to a 45 degree room and being told that a refund was not possible. They did provide a space heater, but after a few hours it only raised the temperature to 49 degrees. No refund?! The Godfrey said I have to get the refund through the website. I expect a runaround.
We stayed there 5 days after it opened, the rooms were clean, the lobby was nice, and posh. The beds were very comfortable and the room has Bluetooth Bose speakers as well as smart TVs. They offer room service, but it's from the restaurant next door called Back Deck and the food wasn't just sub-par, it was bad. I ordered a burger that was burnt, it says it comes with french fries but it comes with dry, tasteless, potato wedges. We had our room upgraded to an executive suite, and it was still incredibly small. The staff is new and it is very obvious when you check in. They couldn't find where the card keys were or how to activate them which I would expect to be hotel staff 101. For as nice as the hotel is, there's a definitely a lack of professionalism in the lobby staff. And for whoever posted that there's a welcoming bar in the lobby, it hasn't even been opened yet, so....
Great ,location, layout, quality, and service. Our second stay here and we remain fans of this newer downtown hotel. Comfortable beds, quality fixture, terrific, huge Tv, fast wifi. Haven't tried the food. The bar was nice. Jeez, the standard rooms are tiny with hard to access closet and no side table on one side of the bed. We were offered a larger room for another $40 and should have taken it!
Location, Location, Location 2 min from Boston Common, in the center of the theater district Offsite Valet Parking was $52 per day, raising the effective room rate cost by that amount. Bed was too soft to be comfortable for my taste. No onsite restaurant
Great location. Wish the valet parking was complimentary
Step out front door and you are on the freedom trail and ready to go Location
Comfortable bed. Beautiful furnishings. Excellent service.
Appreciated the glass of wine at check-in and the staff were polite. "Upgraded" room was very tiny and the bathroom shower had mildew and stains. The bed was comfortable until I woke up with a bite mark on my leg and wrist. This place is overpriced and feels like it hasn't been maintained like other hotels. Won't stay here again.
Where to begin from the location to the staff to the rooms. Really could not ask for more!
Hotel was very clean, staff was very helpful and friendly, great central location! Nothing
The location of the hotel couldn't be more perfect. Upon arrival the staff was very inviting and accommodating. I was fortunate enough to get a corner room with spectacular views. The bed and pillows were extremely comfortable, and they're dog friendly! If your looking for a great place to stay within walking distance of Fanueil Hall, Nine Zero is the place to stay!
Great value for money. Good restaurant -- functional for working and meeting. Decor and some amenities starting to get a little dated. Humidifier supplied did not really work. Internet in rooms slow.
Loved the attention to detail liked comped champagne and strawberries for our anniversary, our wedding pic in the room and the free parking we got by using the secret code, currently 'cannonball'. We missed the 5-6 free cocktail hour but were given 2 glasses of wine on check in. Make sure you know the secret code and join their rewards program for perks. Nothing!
Phenomenally friendly staff, offered us free wine and Cokes and party bag for the kids. Unnecessarily nice!
Very nice location and the staff were tremendous. The room was well decorated and clean. The service was outstanding.
The atmostphere and staff were exceptional I didn't get to stay longer
It needs updating. I thought it was too expensive for the quality of the rooms
Staff was great. Helpful and friendly. I stay here for work as a united airlines Capt on my Boston layover, and we are treated so well that I brought my wife up for a weekend stay .. We walked to Fanual Hall, and Aquarium.. Shopped. Went to a Red Sox -Yankees game ( Sox won A bit pricey. But hey .. Its downtown Boston
Very attractive lobby area; extrenely personable and professional staff. Bathrooms and towels were not what a hotel charging $700/night should be offering.
The excellent service and perfect comfortable room.
le confort de la chambre late check out was not possible! Le concierge didn't inform me although I asked that the limousine driver xwsa waiting for me. I took finally 35 min until I could find out!
On the first day of our trip -the water and chocolates in our room. The fact that each time I called the concierge or front desk they referred to me by name, all in all it was very obvious that the Langham goes the extra mile that sets them apart. No
Excellent service, polite, helpful staff, really could not be faulted. Although expensive, you get what you pay for! No
The building is excellent .The rooms are not big enough.
Excellent quality, facilities, location and service Charge of 30c per minute for Internet access was excessive and seemed unnecessary while paying about $300 per night for the room
Staff very helpful. The price of brunch.
Excellent to stay, but cost is very high for business people.
Location Thought it was too expensive.
The hotel was beautiful and staff was very professional and courteous and willing to help.
the health club is fantastic a reason to come back, the eating / bar facilities are ok it does not feel very cozy
Rooms are classic ritz-carlton comfort and luxury. They forgot to make a dinner reservation I requested at booking and never did anything about it.
Beds, personal treatment of the staff No
they did not have taxis waiting outside and couldnot call one. They had to whistle for one passing by. As they are on a side street not that many pass buy. Also the area is not as nice as others in the city
Very clean rooms, super friendly staff, great room service and the shower products are awesome! Mini bar in the room only had soda and tonic water- no alcohol.
Like the vibe and decor Rooms were pretty small and gym was tiny
The room was fabulous; clean pretty and had amenities in case you forgot anything! Staff was friendly and helpful! 24/7 valet parking with come and go access As you please. Also cheapest pRking in the area.
Within walking distance of everything in the north end which is most of what you would want to see in Boston. The accommodations were well worth the price.
Location, helpful staff, quiet room Breakfast seemed pricey but was okay
Rooms and bathrooms were nice, fresh coffee service and water in lobby nice touch. Morning staff was lovely. Convenient to wharf and north end. Lobby has no seatng area at all other that the restaurant, where the music blared way too loud all day. My son was resting in the room and there was literally no quiet place in the hotel to go check email or make a few calls. 2 of my 4 nights there were way overpriced, priced dropped significantly over the weekend. No concierge to help with suggestions, directions, etc. when limited front desk staff is engaged with guests.
The room design was modern and clean, but the size of it was really difficult to move around in. The front desk people were so nice and helpful. For the price, I really do not believe I got my money's worth. The AC was set on some Eco setting that only ran when there was movement in the room, it was hot and uncomfortable and i slept terribly. There was no soap in the shower and our view was of a pile of garbage out the window. Also, to valet park it was 47 dollars, which should be free. after spending 355 on a small room.
Everyone was extremely nice and helpful! I'm a NYer so that means a lot!
The ambience is cool--contemporary and funky with a sense of humor and fun thrown in. The staff at the front desk were wonderful--friendly, helpful, welcoming. Nice touches--daily complimentary wine bar in the lobby, fun animal print bathrobes in the room. The location is great, walked everywhere. Oh, and it's pet friendly! It would be nice to have a coffee maker in the room. When I asked at the desk, however, they brought one right up.
We had a great experience. The costumer service and location were excellent.
I was thouroughly impressed with the service from the moment Valet opened our car doors till the moment Valet closed our doors at time of departure. I frequent 5 star hotels and must say this hotel, concierge and quality of service was unsurpassable. Perfect boutique hotel experience!
The studio room was ok and nicely furnished It was incredibly noisy, street traffic, garbage trucks, whining and motors running kept you awake from 2.30-5.30am every morning. I am afraid teh hotel was unworkable as a business hotel, and only possible as a holiday hotel if you are a heavy sleeper or a hard drinker so that you could surivive teh noise. I'll never stay again nor would I recommend it. Sorry. Having booked 2 rooms and paid so much a night I was utterly disappointed. Complaining next morning to the front desk about the noise, the receptionist was talking to me and then said "hold on" picked up the phone and started arranging some other booking with the caller. Don't Americans do basic manners anymore? Please note this is not a complaint, it was rude, noisy and expensive.
The staff was quite helpful and courteous, the room perfect and the food at the restaurant remarkable. The view from the rooftop is also outstanding.
The staff is so engaging and professional but not stuffy or uptight. The food at Moo (hotel restaurant) is unbeatable. You just can't beat the hotel vibe if you like personal service. I prefer more light than dark walls.
Friendly, considerate service, hotel cars to take you around Boston and good food from room service, also dog friendly. They charged us more than our original quote
The location is perfect for a downtown stay and, while small, the rooms are nicely designed. Poor air conditioning. No bath in the room.
Fifteen Beacon was beautiful, staff was so helpful and servicing that we felt truly carefree on our vacation to Boston. The rooms were excellently appointed, fashionably contemporary and spacious. We loved the fireplace, the four post bed and the privacy, it was the perfect intimate setting amid the busy Boston city life.
We liked the shower, the roof deck, but most of all we liked the design of the hotel/room.