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Pros: Brilliantly safety-conscious crew but very personable.

Cons: It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK.

Pros: The crew was the most expert crew I have seen. I fly thousands of miles every year. Their alertness to safety was unprecedented for me. In Yangon the counter personnel were equally excellent, safety-conscious and personable.

Cons: It would be really nice not to have to board a bus in BKK to be shuttled to my next flight.

Pros: Crew are efficient and friendly

Cons: Portion of food could have been slightly bigger

Pros: Lovely people. Lovely service. Good food.

Cons: Good job

Pros: Great services

Cons: Great seat and smooth flight

Cons: Excellent price generous luggage allowance.

Pros: Super cool light meal in a little bag. Best budget airline I have flown.

Pros: I'm very justifying for the flight.

Seamless operation!

Pros: On-time departure and arrival.

Cons: Nothing to complain about.

Excellent short hop

Cons: Nothing negative

tight connection, no problem

Pros: we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!

Much better than our Australian carrier.

Pros: Great flight on Thai Smile.

great food and comfort

Pros: love the food

Pros: Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly.

Cons: There wasn’t any tv to watch and not by way of magazines either.

Pros: Good services

Cons: Good service and comfortable

Pros: Services

Cons: Non

All around easy trip!

Pros: Easy to book, travel and get around with.

Cons: The on board snack isn’t great.

Pros: The relaxed atmosphere and attentiveness of the flight attendants

Cons: The distance of the terminal to the aircraft

Pros: Friendly staff overall good experience.

Cons: Only issue is there is no alchohol on these flights.

Amazing service

Pros: Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff.

Cons: Vegetarian food option

Great flight!!

Pros: Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US.

Cons: Loved everything

Pros: Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent.

Cons: None.

Impressed

Pros: For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly.

Cons: Nothing.

Pros: Very good

Pros: Great service

Pros: Very nice

Great flight

Pros: Great short flight. Flight attendants were really hustling to get everyone served and picked up after on such a short flight.

Cons: When I booked with Thai Smile direct, the booking somehow added insurance. I know I did not choose insurance. Working with AMEX ;to dispute those charges. Be careful if you book direct with Thai Smile.

Pros: smooth as silk

Pros: friendly, professional crew

Pros: I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice.

Phuket to Chiang Mai

Pros: Friendly staff through every step of the way.

Cons: Vegan food options would be a wonderful addition. Everything else was great!

Embarrassing Terminal

Cons: There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!

Love Thai Smile

Pros: Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!

Cons: Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!

Pros: There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy

Cons: Fish sandwich wasn't my favorite

Will Fly Thai Smile Again

Pros: The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)

Cons: Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand.