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Flight was delayed an hour. Also, I bought an extra legroom seat online; but the actually plane was a different configuration so I didn't get what I paid for . This happened on the Addis to Lusaka leg of my trip.

Needs improvement because some of the tvs and charging ports weren’t working

Terrible customer service I lost my bag luggage and I still haven’t received any information

The flight delayef for over 2 hours so my route was changed leading to arriving to my destination without my luggage

I liked nothing of Ethiopian airlines except the price of the fare.

The use of a domestic carrier without entertainment was disappointing and a let down

Like: It arrived, Dislike: Boarding was a separate corridor with no counter announcements at the passenger waiting area. Very dirty airplane and toilets, food options were terrible - everything even the vegetarian option was a curry spice. Many other passengers using the toilets would not lock the door and kept door partially open during use - flight attendants would not enforce or direct them to lock it and light turns on, no entertainment options at all, other passengers would be singing and not peaceful. Atrocious flight experience.

There where no ear phones provided and the food needs to improve.

Boarding was delayed and people were just sitting there like lost.

The boarding area was too small with only one agent checking passengers into their standing bus