Best domestic flight I’ve been on for a very long time. Way better than any of the Australian carriers for domestic flights!!
My first time flying Hainan Airlines. Boarding process was easy and quick. Staff was friendly and helpful. Food was a simple, hot meal which we don’t see much any more on short flights in the US. Only water, coffee or tea to drink but it was only a two hour flight. Overall pleasing experience.
The absolute worst experience I’ve ever had flying. I am a regular flyer and was transferring from Seoul to Beijing to the USA. I was told the companies were partnered so no need to pick up my baggage, I got through eventually after a terribly confusing airport and unhelpful staff, had issues with the check in counter where they didn’t understand my baggage tag from the previous airline and that my bag needed transferring (which as a company partnership they should have communication like this) and then I got through extremely stressful security with multiple stops and the plane was poor quality (same exact quality as my 1.5 hour flight there) for a 16 hour flight with poor food quality, slow trash service, and less than 15 movies total for flight options I was absolutely over it. My only good thing was I was lucky enough to be sitting by myself in a row
Great although I believe they are able to redistuibute the passangers in a more comfortable way if the flight is not full dor such long flights. Unless the seats are paid for, of coruse.
Good flight, on time. The aircraft was old and the seats lost their shapes. Food was just acceptable.
Two hours delayed departure ! Lost one of our luggage! Two days later found the luggage, again waiting for more than two hours to get the lost luggage because locked at other airline office.
Hainan Airlines was amongst the best. It's sad to see her becoming just mediocre. I recommended her as outstanding. I won't recommend her again.
Such amazing service! Wonderful flight attendants who actually care about the passengers and go out of their way to make our journey easier!!
They asked how much cash i have . I said no cash they said bring cash from atm . Why they even care about my cash.
Flight was scheduled to depart at 1210 hrs. It was delayed 1 hour 20 minutes (maybe for air traffic control reasons). The seats were worn out and very uncomfortable. Lunch was typical for airline. Flight free were friendly.
Weren’t even given earphones to use the entertainment system
Very friendly and attentive flight attendants, good food service. Seat was comfortable. However, the in flight electronics were poor. The screen froze repeatedly; the controller died; the headphones are a hit or miss; the wifi wasn't usable. Very scarce communication before the flight (no email reminder). Almost impossible to understand in-flight communications (audio was very poor).
The meals were not the greatest and lacking of appetite but everything else was spot on
Overall, excellent: check-in, boarding, service, and food. The Business Class seating is a little less private and spacious than the world's premier airlines, but still very good for a long haul flight.
On time. Friendly and helpful flight attendants. The plane was clean. Having a wine available would have been nice.
Your staff was exceptional. Could teach the other airlines-rules on etiquette, and service. Excellent landings on flights, carried out by your pilots. Only complaint is long delay on return flight in Beijing, onto Vancouver.
Worst than I expected, crew was not attentive, meal was as disgusting , they didn’t even drink selections as they would to other passengers. I felt discriminated
I hate that you cannot check in online and when you are at the airport, there aren't any aisle seats left. Also, they could work a little on subtitles for their movies (not everyone is a native English speaker).
Nothing to complain of, the only reason I am not giving better marks is that I am used to flying with ANA and they are the top.
Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced. Also, a cabin bag allows only 5kg!
We were taking the flight MU 8649 from Shanghai to Osaka and the original boarding gate was 20 and we didn’t receive any notification or broadcast about gate changes, and by the time we missed the original boarding time we check thr electric board and realized the gate was changed to 208 Also the flight was delayed by almost an hour and the crew member didn’t provide any explanation, after we finally boarded the aircraft was very hot, the crew member told me the air conditioning was not working and tried to calm passages down by offering iced water, all of us sat in the aircraft for another 40 mins before it finally took off
Poor seats. Not helpful crew. The food was awful.overall very very bad experience. Traveled with the family of 5
did not get a notification about seat selection ahead of time. We didn't end up sitting together.
In my return flight they couldn’t identify my ticket or boarding pass, I had to go to 3 different counters until I was able to get my boarding pass. The food was on, it was the bear minimum. They didn’t even recognise that I was a Muslim and can’t eat meat, chicken or pork. In one of the trays I believe they served me pork. The staff were very pleasant, but they need to be aware of their surroundings more carefully, one of them stuck her lower belly right into my face! I was shocked and very uncomfortable.
Overall I had good experience with China Southern airline. Nothing to claim. I hoped they could improve the meal quality that is.
The connection between LA and Atlanta was too much stress
Terrible boarding experience,,food is very poor that I I . Never going book this airline again.
The airport didn‘t give me the ticket. I called customer service to ask for a refund but they kept giving me a perfunctory response and refused to refund me.
Not good - chair back could not move back for premium economy. Not worth the price
The back of the chair - premium economy could not move back - not worth the price
Suck! Sat in plane on the tarmac (hot) over 2 hours
This was my first time ever flying China Eatern and it will not be my last. I was very satisfied with my whole experience and trip. Thank you very much and until soon.
The flight was delayed. The staff made us wait in the room that is too small and it was crowded and with no seats available for waiting. They did not tell us why the delay occurred.
While boarding at PVG, there was a ticket checking at the gate, then there was another ticket checking at the bottom of the escalator, which created quite a dangerous congestion. Not sure which idiot made this absolutely unnecessary arrangement.
While boarding at PVG, there was a ticket checking by the gate, then there was another ticket checking right at the bottom of the escalator, which created quite a dangerous congestion. Don't understand why the duplication?
I was traveling alone with an infant, so the crew was incredibly helpful. Both the international and subsequent domestic flights were impeccable.
Plane was good. But food was bad and air host was so rude. I will never fly with China Eastern again
The ticket was last minute buy so no concerns about the pricing this time, but the crew in general could have been more accommodating, helpful.
Excellent experience however older aeroplanes used by China Eastern Airlines.
Good airline for the price. The Air stewardess are great, nothing is to much trouble. Will use again.
