I feel the ground staff could benefit from further training to enhance the overall guest experience.
There was nothing wrong with Aegean. We were very confused about whom to contact, since we booked with Kayak, then got shoved over to Underpricer and some other agency.
Cabin crew were absolutely fantastic. Couldn’t have been more helpful to me and my twins and family. Great crew!!!
Internet not working during the flight - what a big miss!
The crew was awesome. There was a school group of about 60 14 year-olds. The food is standard greek fare, Baklava was pre-packaged like it would normally be sold in a vending machine, and it was the highlight of the meal. Plane was in great shape, and seating was like a any A319 you would experience at a national-level carrier (i.e. not like Ryan Air). Like many European airports, they bused us to the plane, so the process of boarding groups is useless, and not well understood by infrequent travelers.
Every one was attentive, the food was really very good . All and all was an excellent experience .
It was a short flight. It did leave about 15 minutes late but other than that everything went well!! There was no food service or entertainment so can’t comment on any of that.
Not good, the seat was broken and the middle seat table was not lowering, no option on the food, despite the business class wasn’t full. In the menu offered they had fish or chicken, no chicken available when was my turn (seating in raw 2!)
For a quick trip to athens they did a great job plane was spacious, and we boarded quickly.
it was hard to find the check in at the airport no signs food was average
Super helpful personnel. Airbus 320neo, new and comfortable plane. Could offer also tea and sparkling water as courtesy.
Plane from Skiathos was 40mins late and we arrived at Athens in a completely different terminal to the departure gate. Myself and my daughter had to run for over 15mins to get to the gate at the far end terminal and we made the flight by 3 mins. The distance from arrival and departure should have been explained, so very stress full of r myself and daughter.
There was a departure delay of at least one hour. We also waited in line for 40 minutes and then in the bus for 20 minutes.
It was a short flight so food and entertainment wasn’t necessary
The flight went well, but boarding via a shirtless bus was unpleasant
My flight was supposed to leave at 8:35 and arrive at 9:35. The plane took off at 9:20 and we arrived after 10am. Horrible experience and zero organisation.
Relatively good for a LCC, free water and a biscuit, free standard seat selection at check-in. Just be wary of legroom if you're tall, and the boarding process was very disorganised with no announcements and no queue management.
Do not check bags with Sky Express! We were flying from the Milos airport to Athens. Sky Express lost our checked bags. We were on our way to a wedding in Athens.. In fact, more than half of the flight’s passengers had their bags lost / left at the terminal. This was not a large plane (~50 people), so having left that many bags at a very very small airport where there was only one other flight (from another carrier) scheduled that day, is a ridiculously large oversight. Our bags were sent on a meandering ferry to Athens the following day, to arrive at our hotel 3 days later, but it was too late to be helpful. We had to buy outfits and toiletries, etc when we arrived for the event. We are filing a claim with Sky Express for partial reimbursement.
Never heard about them before and was surprised how organized and efficient they are.
Cannot take it dur to the delayed first flight. Staff at the desk very unfriendly.
Very good in general but we were assigned seats in different rows.
The boarding process was a disaster. I was comfortably seated in the lounge at Athens when I got a notice the flight was boarding so I rushed to the gate. When I arrived, it was NOT boarding and we waited an additional 10 minutes before boarding started. There were no announcements regarding the order in which passengers should board and it was a bums’ rush. A total mess.
Boarding started too early stuck standing in the security corral for 1 hour with no update on when to board
It was great. The service was excellent and the timing was very good.
The food menu was impressive but the actual selection limited. That said, the food was excellent. The seat cushions are less than comfortable for a 12 hour flight. Space i8n economy was very good. One first leg the layover was too short. Added with a delay in arrival we could barely made the connecting flight - but the luggage did not make it. It was sent in the next flight so in the end it was a mini=or inconvenience.
This was my third time using Turkish Airlines. I was well satisfied with the overall experience! I believe that no one is perfect and that everyday we are trying to do the best we can to help others by giving a part of our lives through service. I believe from what I’ve seen that Turkish Airlines, have come close to that service! I will definitely recommend and reuse their services again! Thank you!
Flight was late but loading plane was much easier in Istanbul than athens. Food was so-so and choice was limited. Flight attendants were extremely courteous and helpful; however, it was difficult to get attention during night time service. Overall good experience and the price was right
They changed the return flight to the next day and it interrupted the plans we had in our connecting city.
On the Boeing 777-300 aircraft there is no personalized climate control for passengers. Every time I've ever flown on this type of airplane I've been uncomfortably warm. For shorter flights (less than 5 hours) this isn't a big deal, but on longer flights where a nap is required to stay comfortable it turns into a nightmare. I love turkish airlines, but I really fo hope they upgrade their fleet. I've flown turkish air once on a newer model and had a fantastic time, so I think its the plane more than the airline.
Overall great airline that still provides two suitcases, has a huge hub and crew goes above and beyond to assist you. Boarding took a lot of time as there were only 2 people checking in. Also, in Istanbul, taxing took almost 30 min.
Very poor No information given to why we turned around.. No one at airport to help
Our experience on the Doha to Hyderabad segment was extremely stressful due to prolonged delays and a lack of clear communication from the airline. We were traveling as a family, including children, and the uncertainty around timing and next steps caused significant distress. There was very little proactive information provided during the delay, and we were not given clear written explanations about what was happening or how long it might take. This made it difficult to manage the situation, especially while caring for children in a transit environment. In addition, one member of our party was ultimately unable to continue travel, which added to the emotional strain and disruption of the trip. Overall, the experience highlighted gaps in communication, customer care, and handling of unexpected situations. We are sharing this feedback so that future passengers, especially families, are supported with clearer communication and better assistance during irregular operations.
It was very good. It was a long flight and being a tight with little leg room.
I was denied lounge facility at airport. Explanation was not satisfactory.
Do I need to repeat my complaints about my lost carry on bag?
Overall experience was OK. Seats were truly uncomfortable for such a long flight. Food quality was mediocre at best. The staff was great though!
professional crew god service good entertainment need choices for diabetic meal
My Tv don’t work the whole from Doha to New Delhi. Overnight didn’t work from Bos to Doha and had to eat food without light
We were stranded in bus for 10 min waiting for baording..Specially when you are traveling with kids and long previous flight. Flight has no information regarding time to destination. Wish to have screen for international travels.
Except for the first row in business rest of the seat has less leg space while fully flat
On time! The wait to board standing outside was miserable. The “priority” boarding is misleading as it does not help the boarding process at all. The bag charges were very high and my expected carry on did not quite fit in the measurement box. The lobby experience at the airport was terrible! Signage and directions were inadequate. The staff was all lovely.
The flight was 1h delayed. There was a flight attendant making announcements in the cabin, but it was impossible to understand whether the information was important or not. (Although whatever she was saying, it was clearly meant to be communicated to the passengers.) From the way she spoke, it sounded like Spanish, but only thanks to catching one word out of every five or six — mumbled through her teeth — I realized she was actually speaking English. It was quite embarrassing
Crazy long boarding times, messy, inexperienced, overworked, and visibly tired crew, very uncomfortable seats and no compensation for delays.
The lady at the boarding gate was so rude. She was challenging people being in priority and looking them up and down as if they weren’t dressed for first class. This was Ryan air priority. We all sit in the same seats. She loudly called out to embarrass a man who she believed had cheated and got in the priority line. He had a valid priority ticket and even worked for Ryanair. Also challenging visas insisting people download them until they proved on the government website it wasn’t required to print. The Ryanair employee who was challenged said she is always like this. She also pulled people from regular boarding as they were fashionably dressed and upgraded them to priority and changed their seats. That was comical. I think she felt she should be working for Emirates first class, although they would t have stood for her rude behaviour
1. Too long on board without air conditioning. 2. Very very long-tiring walk to exit gate.
we were boarded AND only after the boarding process was finished we were announced there is going to be a delay of one hour.
Ryanair was ok but the flight is delayed 2 hours! We dont know the reason if it was either Ryanaair or the Kos airport or Vienna Airport …
Didn’t like anything about it we were delayed by 3 hours and sat on the plane when leaving Dublin. On the way back to Dublin we were kept in the plane on tarmac for 4.5 hours. This airline is a joke!
Poor, how can you order something from the menu em you can’t see a menu? How can you get the online menu when you have no internet? Why let us board when you know full well we won’t be taking off for another 45 minutes, no ice for drink in sweltering heat, seats hard and and uncomfortable when you’re sitting for over 5 hours.
L'imbarco, personale scortese. Hanno voluto un sovrapprezzo di 70€ per un trolley che faticava ad entrare nel loro misuratore a causa delle ruote troppo rigide
