The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
The flight was great, the only reason for middle scores on entertainment and food is that it was a short flight so not included (but snacks were served including alcoholic beverages free of charge). I would definitely recommend KLM.
Was trying to change a flight but told that Canadian and local klm systems do not interact so they could not access my booking. Overall I like klm a lot but if it was important to change flights I would be very frustrated.
KLM is my favourite airline. Never ever let us down.Staff are first class.
Pretty bad. Food was awful. drinks were scarce, as if drinking an extra drink would ruin the airline. attendants were not very helpful. likely Dutch "directedness" (I cannot be bothered). Crammed flight. Entertainment in very minimal dosage. Almost all old movies and series with 1-3 episodes only. Very limited number of options available. Jesus!! it seems you need to bring your own entertainment these days even of flights that are 13 hrs long!! I would and I will avoid in the future!
I travel frequently. The flight was late again... KLM should really try and be on time
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
Lounge was top notch h with great variety of food and drinks. Cabin crew were great. Smooth flight.
My seat 3G did not go down fully and the buttons were not working properly
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Unfortunately delayed 2 hrs due to faulty tyre.. which had to be changed, but better safe than sorry.
accomodating check in staff, friendly flight crew ( a crew member was speaking tactlessly and was overfamiliar with passengers
On arrival to JFK it to 3.5hrs to clear immigration, as only 3 booths open. Almost missed connection
Narelle and Victor were amazing and delivered 1st class customer service
The crew on both flights were courteous and professional. The flights were smooth and on time. Great experience overall. There could have been at least a drink on the flight's JFK - JAX leg.
I didn’t like that I had to be pulled aside to be searched in front of people like a criminal. Even if you had to search people create a room no in front of people. It’s not decent at all. I love to fly with virgin always.
Flight delayed over two hours, very little communication from staff then had to wait 2.25 hrs to clear passport control. Had arrangements for evening ruined as a result.
I was pleasantly surprised. I've never flown this airline and the seats were comfy, I couldn't select my seat but luckily got aisle and was able to comfortably sleep the whole trip except when they came around with an in flight free meal, drinks then snack at the end. I'd fly with Aer Lingus again. The only annoying thing is you had to pay for WiFi for different hours of usage but luckily I didn't need it
Like - the crew were nice Dislike - sitting on the tarmac for long periods after boarding and landing.
Experience was great overall. However, the connection time between my flights (1hr 15 mins) was too short. We had to get through security check and US immigration in that time, and I made it to the gate just as they were announcing it was about to close. Flights with such a short connection time should maybe not be offered for purchase, or an advance alert would be helpful. Other than that the in-flight experience was excellent, especially the food. Many thanks!
Incredible service. Incredible entertainment. I felt like they just kept serving us something new avery hour. My wife and I both had a joyous flight.
I was pleasantly surprised and enjoyed the services of the airline since flying is not my favorite thing. My goal was to be with my brother's family in Manchester after his death. All staff was helpful, the food appreciated since I selected an overnight flight. Every aspect of the experience was comforting. I plan to return to Manchester in order to attend my brother's funeral in October and hope that I am able to find a reasonable priced flight. Thank you
All of my Aer Lingus flights were delayed. The seat I purchased with extra leg room was exactly the same as my previous seat that was free. I would appreciate my money back.
Not satisfying due to loss Luguage for 4days. Damage Luguage that had no way to fill up a report for and me as a client to spend more money and time to replace it. Thank you for soliciting my opinion, but it was unfortunately a very disappointing experience. Stephanie Zvi
Flight was on time. Boarding was quick and efficient. Seats were comfortable. Food was fine.
It was ok not that much because I always travel with Emirates airlines, Etihad, airlines, Qatar airlines compare to them food and comfortable was too low . Staff was good . Helpful
Flight was cancelled. There were no Aer Lingus reps to help. I had to rebook my flight and find a hotel. Still had nothing from the airline.
