Overall, a good experience on this leg of the trip
The arrival was pretty bad. Long waits for the bus to deplaning the airplane.
Apart of Sky miles delta. And they go everywhere in Brazil
There was a mechanical issue with the plane that they had to work on before we could take off. That's fine, by all means, PLEASE make sure the mechanics are functioning properly. What was a problem was the fact that we sat on the tarmac for 4.5 hours without moving, without letting us off the plane, and without climate control and air running through the plane. There was no explanation as to what was going on; they just kept promising that it would be "15 minutes, then we are on our way." At one point, they even switched the entire crew out and told everyone we just needed to wait for new employees to show up. Then, as the 4 hours were not moving, an hour before the full refund, they made a big show about "the flight starting and the doors are locked, so you have to sit down." We didn't move for another 40 minutes; they were just trying to skirt around legalities that entitled us to restitution. When the flight finally was underway, the plane was gigantic but cramped in design, my entertainment screen kept freezing and glitching, and subtitles didn't work, and the crew was passive-aggressive. Terrible flight.
Boarding was done by woman who insisted on strict standing in line policy; food was ok; entertainment minimal
entertainment was not good; the shoulder strap on Business class seat did not sit well across the body (more like across the neck); the food was not hot and the special meal promoted by insert in the menu was not available to us
Basic experience, we were delayed causing less time to enjoy our destination and on the way back, we boarded when the flight should have been taking off.
Great customer service, very accommodating. (Check in) Smooth flight, thank you Pilots. Only negative was one working bathroom in first class. Atlanta Base flight attendants were wonderful. Thank you for your smiling faces Delta..
The flight itinerary was changed 3 times, I explain the problem on the previous leg.
Very courteous crew, the food was good and the flight was on time.
Special meal AVML was terrible Move selections were mediocre No Wi-Fi offered
Special AVML was terrible Movie choices were quite limited Otherwise excellent
The flight took off two hours late. What was good was that I was getting an information on this earlier in the day. The lounge agent sent the passengers to the gate way too early. That was annoying. The food aboard was disgusting. The service aboard was okay. The seats were good. Overall, it's a very mediocre experience. Well, it's not a five-star airline and not one that aspires to be one. Comparing TAP Portugal to Iberia or Lufthansa, I'd rather see it as a three-star airline, even though it's website works much better than what Lufthansa has been trying to pull off for the past decade.
The plane was FABULOUS. The crew were wonderful and the food more than I expected.
The food was dry and tasteless. Boarding process was ridiculous. Lounge is Lisbon was of very poor quality. The website is nearly unusable. Customer service was challenging. This was my first transatlantic business class flight with TAP. There will not be another.
Disappointing Compared to other airlines , this one was the most expensive. But not even close, in getting what you paid for.
Excellence’s Class booked and we had to wait 15 Hours when we could downgrade to an earlier flight. The logic makes No sense?
TAP canceled connection and we had to wait 15 hours for another flight to Milan. There were plenty of. Seats on earlier but because we were Excellence Class the would not let us downgrade which we were willing to. Don’t understand their logic? Plenty of seats but we couldn’t / they wouldn’t make the change.
Flight was delayed more than 1.5 hours. Essentially no communication with passengers regarding how long the delay would last or any updates as to the delay.
Web site needs improvement Plane was clean and modern Lay Flat beds were hard and not to comfortable (business class )
The flying experience is excellent. The seats are very comfortable and spacious. The staff is professional, attractive and efficient. The ITA business class lounge in Rome is poor. There are no comfortable seats for long layovers. It’s too crowded. The showers are too few and the towels are of extremely poor quality.
Flight was smooth and event less. The crew is very professional, good looking and efficient. Food quality is good but the bread rolls (made in India) were too hard.
Staff was nice but seat is not what I expected
The cleanliness of the Business class continues to disappoint. There was food on the floor when I boarded.
The cleanliness is the business class continues to disappoint. There was food on the floor when I boarded.
The business class seat would not recline. Not acceptable for an airline and airplane that is relatively new and a flight that was over 12 hours. Very bad experience.
Worst airline. Nine hours late. Checkin agent was not helpful at all.
Horrible. I was on flight AZ620 from Rome to LA. I paid over $4k for my business class seat and had a horrible experience. The WiFi was not connected for the entire flight and instead of being transparent with the passengers, the staff passed out WiFi vouchers and failed to let us know that the Wifi did not and would not work for the entire flight. Much worse is the terrible treatment from the manager of the flight attendant staff. I got up from my business class seat to use the restroom meant for this section. The flight attendant manager (I didn't catch her name but later learned she was the manager from another employee) started yelling at me that I couldn't use the restroom. I thought maybe it was busy. Then another flight attendant came to my seat and said that her manager thinks I'm not in business class, but I should let her know I am so I can use the restroom. I stood up again and before I reached the restroom, the manager was already yelling at me again to use the restroom in the back! She was judging me based solely on my appearance and assumed I wasn't business class. I had to interrupt her constant yelling to tell her "I am business class." She was racist and rude. I travel constantly for work, but moving forward I am never going to spend my money on an ITA airway flight again. Thanks to this manager, you lost a customer.
Comfortable flight Attendants are professional Had a luggage delay at one destination but was delivered the next day
ITA cancelled fligh rebooked with Lufthansa. Flight good, but 2hour connection in Frankfurt was HORRIBLE, took 1.9 hours to get through scanner, customs, another security, got to gate after running all the way, so caught it but stressful and terrible start to trip.
Great. Only issue…the cabin was kept as warm as a sauna.
Connecting in Frankfurt was a nightmare! Whoever scheduled our connection in Frankfurt for 90 minutes should be fired! Passport control takes 3 hours, minimum! Avoid Frankfurt airport at all costs! Never again! The airport is 3rd world. The WORST!
The tv and remote didn’t work. The plug to charge our phone didn’t work.
The seats on Lufthansa’s international business class on the A350-900 is the worst product in the market. Our chief purser was AMAZING though. She is the best FA I have had in many years.
They set someone on our assigned seats and we ended up finding seats for ourselves to ensure the family sits together.
Cancelled 90 min AFTER Departure! We had to deplane and wait another hour plus for the flight to be shown as cancelled for the customer service team. There were many many angry customers.
Our Lufthansa flight MUC to IAD was cancelled 90 minutes after boarding requiring a night in Munich. Nightmare.
Flight map did not work. Crew was great, food was good, plane took off on time and landed early. That's all I can ask.
Not what I expected for the last leg of a $5100 business class experience. Boarding was a nightmare. The flight was delayed and I had to keep checking my email to ensure I was at the right gate since the airline or the terminal had no clue until 15 mins prior to boarding. Food was gross, limited drink options.
It was a short flight, no real service (which is okay). Very bumpy because of weather.
I didn’t take that flight. My original flight was cancelled from Los Angeles. They rebooked me following day through Montreal My flight was LAX to YUL and YUL GVA
I have a walker I need it to get from the plane to customs and baggage claim. It had a huge orange tag on it saying it should be given to me as I got off the plane. It was not and the flight staff didn’t know where it was—both on my flight to London and on the return. In It was very frustrating
Had a plane! Have a plan! Have my luggage! 10 hours of travel turned into 50 hours. Good Lord!
The crew made it a great flight. They were friendly and attentive. They made me want to fly British Airways again.
BA has not been handling priority luggage with any special priority. This time our luggage was distinctly very slow to arrive, well after the first half of items to arrive. Business class flights cost a lot and it would be nice to have that reflected in the speed of baggage handling! (I note that this has worsened in our long experience of BA.) On a different note, we spent 2.5 hours on the plane after landing because of an airport mishap at Boston Logan. The pilot provided reasonably frequent update but more could have been done to ensure passenger comfort, such as more beverage and maybe snack services.
Delayed suitcase - terrible service to get my suitcase next day, I was informed it would arrive today in the afternoon (Jun/28). Now, I was informed I may or may not receive it until 3 am (Jun/29).
Generally very good. I think their service is better than some other big names I used to travel with. Their food variety is second to none - and you can place order beforehand. Their seating design is a bit awkward for service, I'd say. Flight attendants must be tall enough - long legs and arms - to reach the window seat passenger while crossing over the isle passenger. Also appreciated the variety on entertainment.
Could have used more leg room for “business class” which is basically coach with a middle seat blocked. Crew was friendly, attentive. Zero entertainment.
Poor service, antiquated plane with 2-3-2. B-class config upstairs. Tight and not comfortable—not what I expected for paying B-class! AND my bag didn’t make the transfer, bag will be delivered the day after it lands!
Staff and Pre boarding good. Boarding also good. Seats cramped no leg room Understand having to stay on board during change at Rio but being arranged to stay in seats for 2 hrs is unreasonable. No drinks or refreshments offered during this period - not even water, to rub it in - trays of drink passing us by on the way to economy plus and business class. On the second leg of flight was six hours before being offered drink/water.
