Lost our luggage in Heathrow. Showed up 3 days into a 7 day vacation. Very inconvenient and disappointing!!
Lost our luggage in Heathrow. Showed up 3 days into a 7 day vacation. Very inconvenient and disappointing!!
Staff were very helpful. The free WiFi for messages was also very useful to keep in touch
My baggage did not arrived with me. Took 3 days to get it after so may calls and follow up
The crew on board were all very pleasant and happy to help. The flight had the old business class seats. The departure board in the business lounge did not update and kept on saying ' gate open' but never said boarding. When I got nervous about the departure time and walked to the gate I was told off rudely for being late.
Offered vegetable curry when it was actually tofu which I don’t care for.
As expected for a BA long haul flight in economy - you get what you pay for. Good leg space, in flight entertainment and food and drink provided. Staff on the return flight (overnight) we're a bit brisk and just wanted to get everyone fed and watered before turning the lights down. We're vegetarian so ordered it separately through the booking, although when we were in flight we realised there was a normal and vegetarian option anyway, and we were given vegan. This is fine, however on the return trip we were told there were no more specially ordered meals left, so be aware in case you have specific dietary requirements.
Lost my belongings, Crew fail to follow safety and regulatory requirements in 2nd leg of flight from London Heathrow to Copenhagen.
We were kept waiting at the gate for 2 hours without explanation
The entertainment system in our row was not working. That makes for a VERY long flight!!
I liked that even though there was a two hour delay, I was notified WELL in advance, and could arrive at the airport later. Comfort was better than most airlines for the price. The crew was helpful and kind, taking time to respond to passengers’ questions, I noticed. The cheerfulness of the personnel made for a very pleasant vibe throughout. My experience was very positive.
Cork (undefined)Ireland
Johannesburg (JNB)South Africa