Everything was good except checking bags . I had paid for two bags but it didn’t show so we had to do it again while people waited and we were struggling to get to our flight
Flight was delayed. But my finances flight with JetBlue a week before same route was extra delayed and then cancelled at 2am when his flight was suppose to take off at 7pm was never provided a hotel or anything. Came back to airport and his rescheduled flight was cancelled again for 2 days later. Was told since it was a weather issue they don’t do refunds. But that’s a lie because I booked him on another airline at the same time and they were able to take off perfectly fine
Flight delayed 4 times on a non-stop from BOS to SFO. Then when landed in SFO had to wait for 30 mins for a gate AT 3:30AM.
Plane was delayed multiple times. I would like to request a refund. Was due to arrive Thursday evening ended up arriving Friday morning.
The seats were roomier than other airplanes I’ve been on.
The security line at JFK was one of the longest I’ve ever experienced - probably 45 minutes. I don’t know if JetBlue has control over it, but it detracted from the overall experience. Entertainment had good options, but the volume control was a bit small to tap on and the screen had a fair amount of interference blips. Clearer picture would have been better.
I liked the entertainment on JetBlue, the service from JFK to JAX was terrible at best
Checking-in in Barbados was excellent, connecting in JFK to JAX was a nightmare, had to wait over 1 hour and 20 minutes to receive my check bag. After receiving my checked bag and going to the gate to check in for my flight to Jax the crew there had no clue. They first told me that I had missed the flight and had to rebooked.. after trying to speak with JetBlue reservations (without luck) I was asked to leave my Phone number for a recall, I did so and my call was returned after 15 hours. I finally looked at the information board and saw the flight that I was originally scheduled for was still at the gate. I alerted an JetBlue employee of my findings and was told to rush to the gate and see if I could still board. The agent at the boarding gate apparently was having a very bad day, after lecturing me on how late I was (which was not a fault of mine) let me on the flight. A VERY BAD EXPERIENCE. I will NEVER fly JetBlue ever in my life again.
Given us a free miles or free flight for waiting for 9 hours I didn’t get home till 5am in the morning and I was supposed to be home at 9:30 touch down.
I had back trouble prior to my flight and everyone was great about helping me.
Would like to see clean bathrooms, especially the bathroom by the end of the crew flight the cleanest not the bestest thank you
Food is horrible. Flight was good and the staff were mostly men.
The boarding process was chaotic at LHR and the seat was not as comfortable as other airlines....
I liked the comfort of the seats, very attentive crew, and the meals were excellent.
Quiet and comfortable aircraft, pretty smooth flight. Very comfortable business class cabin with decent entertainment. Good service from the crew. All in all a good experience.
Boarding could have been better organized. The one member of staff disappeared for a while so boarding by group relied on honesty.
I flew Club World and was SHOCKED at how totally absent the crew were for the duration of the flight. So much so that we received no drink service other than the post-departure cocktail and that was it. Wasn't even offered tea/coffee and the in-flight attention was so bad that literally minutes before landing the one crew member for our row was scrambling to pick up left-behind water bottles, glassware, trash. And the rest of the crew had already stowed all carts, he was cramming the trash into the lavatory trash can and was stashing the glassware frantically in the galley as we were on final approach. He was so scrambled he left two overhead lockers wide open (that he'd opened) for landing. Unbelievable!
It was a pathetic experience. Booked Hindu vegetarian meal and they served chicken. Inspite of telling them repeated times, the issue was not resolved.
Terrible. The flight out from EWR to FCO was canceled last minute. I had to reschedule to fly out of JFK instead of Newark. It took an hour and a half to drive to JFK, and the line at the airport was multiple hours long. On the flight back from FCO to PHX, my connecting flight in London was missed due to a delayed departure from FCO. British Airways was not able to get us out of London until more than 24 hours later. During our trip, we found out that my wife's father was terminally ill in Illinois, and we tried frantically to get the flight back rerouted to ORD. She was put on standby and approved for standby, but when she got to the gate, she was denied the flight. When we got back to PHX, we found out that her luggage was not on our plane to PHX and was still in LHR. The bag was eventually recovered in ORD. My wife had another flight scheduled out of PHX to ORD the day after we were scheduled to arrive in PHX so that she could see her father before he died. That flight was missed, and not refunded. She had to schedule another flight put of PHX on Saturday, but by then her father already died. Everything about this experience was terrible.
Flew premium economy from LHR - PHX. Beautiful new a350. Lovely friendly staff. Actually pretty delicious food. Loved it
