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Everything! Not sure if there's really anything that could make it any better

Very quick trip from Southampton to Edinburgh Arrival a long way from baggage and up 3flights of stairs no lifts or escalators

Experience with British Airways was hopeless and the response from ground staff after flight cancellation was hopeless

3/4 bags delayed and 1/4 damaged at the other end. Flight was freezing

On time. Clean. Efficient. Just what is required for the short hop.

this was a good experience from on time boarding and take off to early arrival. Comfortable seats became empty seat next to me.

Cancelled flight, limited information and chaotic rebooking and accommodation provision. Apathetic crew who were more interested in taking about their layover plans than remembering passengers orders and actually bringing them (after 3 reminders). To top it off, priority baggage checked in at The Wing (LHR’s first class checkin) was delivered last to the baggage belt.

The crew were good. The flight was on time. The entertainment choice was ok. But the food was bad, tasted and texture were awful.

After boarding we were waiting in the plane for more than one hour to take off without AC with very high temperature inside

The flight was an hour late leaving Heathrow. The food was mediocre. When we got to Austin, my husband’s luggage was missing. He filled out information at baggage claim. We are waiting to hear something. His name is Henry Jacob Braunig.

Only for BA because we had to get to Edinburgh at a certain time. Baggage lost, late boarding with only one person checking, again, our passports and boarding passes until the despatch controller had to step in to get us away. Will never fly BA again.

The food was very good and it came multiple times