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BA Canceled this flight and put us on a flight leaving Aberdeen at 8:00 PM, delaying our return to the states by a full day. The cancellation caused us expenses in both Aberdeen and London and BA was completely unhelpful on the phone and at the airport.

The crew on the flight were not particularly pleasant and fluid restriction was an issue. I was not allowed to fill my water bottle. Crew didn't check on passengers other than meal service.

Entertainment system didn't work well. Also no new movies and limited choice of other programmes. . And only one USB A charger option. Most modern electronic items needs USB C. Planes should offer both

The boarding process was very poorly organized. Too many people had way to much carry on and resulted in loading overhead bins being the gating factor. Time for change.

No WiFi working on either flight. No leg room at all, the seat in front of me left dents in my knees. If I put the tray down, it was so low it was propped up by my knees. (I’m only 182.9 cm) I’m usually cool on planes, but the planes were both hot during taxi and take-off.

we had to walk up stairs to get into the plane--no jetways. Perhaps that's a problem not with the airline but with facilities at Heathrow, Glasgow, and Edinburgh. But it was inconvenient.

On time. Clean. Efficient. Just what is required for the short hop.

I have noticed that the airlines, including this flight, pretend there is going to be turbulence, announce such, and say they can’t do beverage service. There is no turbulence and the seat belt light goes off 10 minutes before they ask for tray tables up and seat belts back on. They are just trying to spend less money and it’s quite transparent

No longer a premium carrier and no better than the low cost .

BA have long since lost their way. They are a budget airline without the budget fares. Everything from booking to boarding to flying to arrival is just plain ordinary. I fly BA if the only alternative is Ryanair who are even worse. Otherwise we fly KLM or Lufthansa who are so much better.