Cons: "Even the layover was good. Seeing the northern lights from.the plane was spectacular"
Pros: "The crew were very nice and helpful."
Cons: "Providing a small snack would be great. Also the sears are extremely small so when the person in front of you reclines their seat all the way it induces a claustrophobic feeling and really limits your space. I suggest limiting the degree of reclining to not be as deep."
Pros: "Flight was delayed for an hour but considering the day before when all flights were cancelled and that whole morning flights were delayed at Reykjavík due to a major storm off the Irish coast the airport check in, security, and boarding went extremely well. Staff on board couldn’t have been more helpful and efficient to get the plane pushed back from the gate and get our flight going."
Cons: "The plane’s temperature was a little warm on both flights from New York and Iceland with no means to adjust fans or temperature at your seat like most airlines. The entertainment screen was down for about half of our flight back for both of us to New York but worked fine after."
Pros: "I liked my seat with more legroom. And there was very little turbulence."
Cons: "I wish there was access to blankets, it was very cold by the window. A better screen design maybe."
Pros: "The connexion flight: only 15 minutes to reach the plane. I didn't think I could get it. But all the crew at the airport and on the lane were very professional."
Pros: "Seats are reasonably roomy, and they lean back quite a lot without making the person behind it feel cramped. Entertainment was a great option - thank you for offering it for free - and yes to USB charger on the dock."
Cons: "Really enjoyed my flight, actually. Will definitely choose IA next time."
Pros: "The airplane waited for us because our first flight had a delay. The airplane was clean and in good condition. The flight was very smooth."
Pros: "The second leg of my journey was good. The airplane was comfortable and everything about the crew was top notch."
Cons: "The craft on the first leg of my trip had the seats extremely close together. I would estimate that I only had 25 cm between my knees and the seat I had it for me. Also, we were seated on the airplane approximately one hour before ideparture. This was an additional hour I had to sit uncomfortably."
Cons: "Boarding was very slow, crew told us there was nothing they could do to speed it up, it plane was late, unfortunately when we arrived in JFk we had to wait about 1 houre to get to the gate."
Pros: "leg room! excellent entertainment options"
Cons: "long lines. delays waiting in hot jetbridge"
Cons: "Blankets should be provided on the seats prior to boarding"
Pros: "The crew was great. The flight was smooth and we left and arrived on time. Nothing went awry."
Cons: "There is a weird place where you have to stand + wait to board in a crowded area--maybe this was specific to gate D23 or maybe it's how Keflavik Airport is in general? The seat was also too narrow for me. I was disappointed that none of the Icelandic media options included English subtitles."
Pros: "I really like Iceland air and have always found them to be the best but I can’t say this flight was very enjoyable"
Cons: "Plane had the least leg room of any plane I have ever flown on. There was no entertainment which was good since I couldn’t even put my tray down when the person in front reclined. Seats very uncomfortable. Staff didn’t seem like the usually very friendly Icelandair people"
Pros: "Seating was nice on this flight, just two people per row."
Cons: "Lights remained on during the whole flight, making it hard to rest."
Pros: "The crew were very nice."
Cons: "The chairs were a bit uncomfortable"
Pros: "Crew provided enough water and soft drinks."
Cons: "They make you check your carryon bag and charge $64 For it.That’s a rip-off. Seats were not comfortable."
Pros: "Great staff from check-in all the way through to exiting the airport."
Cons: "No snack provided with the free tea/coffee/juice. Rather limited in flight entertainment selection and no free headphones provided. Small kvetch: Lights turned on too harshly after being dimmed for sleep. I know, first world problems!!! Lol"
Pros: "The crew was friendly and attentive."
Cons: "On our outgoing flight we believe they changed the type of plane because we ended up with extra legroom seats which was nice but they made us pay for them. Since I was flying home alone, I did order an extra legroom seat and they tried to make me pay again at check in, even though I had my receipt."
Cons: "The IcelandAir staff were very friendly and the seats were comfortable. I will definitely be traveling with IcelandAir again."
Pros: "Not a lot."
Cons: "Boarding via bus just takes forever, get a legitimate jet bridge. Also the airport has about 20 seats at each gate for 80+ passenger planes, leaving a lot of people sitting on the floor."
Pros: "The flight took off and landed on time. There were also a lot of good food options on the flight that were not only edible, but also healthy"
Pros: "Entertainment center has newer releases"
Cons: "Extra baggage fee, no space for carry on, boarding zones 1st to 5th - no bin space within 5 rows by the time zone 5 boarded"
Pros: "Like the infotainment unit on headrests. Decent movie selection."
Cons: "Seats are cramped when person in front leans seat back."
Pros: "The seats were comfortable and the food we ordered was good. The staff was friendly and professional. The landing was smooth."
Cons: "We had a light that kept flickering above us and you couldn’t adjust it and no way to control the air flow."
Pros: "The lights in the cabin were great set up to look like the Aurora"
Cons: "Offered 1 drink and no snack. Rarely do you see the crew on their flights"
Pros: "the flight was great! it was comfortable! good entertainment!"
Cons: "The check in process. Once you check in at the gate, you have to board a bus to go to the plane. I sat on a bus breathing in exhaust fumes for 20 minutes in the cold, rainy, windy weather. I also think they should offer a small complimentary snack! all the food must be purchased!"
Pros: "The inflight entertainment was really nice and enjoyed the Iceland layover information. Crew were professional and attentive."
Cons: "Felt like a budget airline, so don't expect any free snacks or the ability to carry on large backpacks that you normally could on other airlines."
Pros: "The crew was very helpful and friendly. No food served but coffee is excellent and they give plenty of water."
Pros: "A great atmosphere — friendly, welcoming. The free movies were especially helpful on a long trip (bring your own headphones)."
Cons: "The seats were less comfortable than some other airlines. I'm short (5'3") and the way they hinged when you recline didn't work for me. Also, SOME kind of free snack — peanuts? a cookie? — would be appreciated. But in general, a very good experience."
Cons: "Reykjavik Airport was the worst for lines, delays, and boarding, You are bused to and from the terminal/plane."
Pros: "Nice crew, spacious plane."
Cons: "The man sitting next to me was overserved alcohol (at least 8 mini bottles of vodka) and became very loud and inappropriate towards me. Maybe there should be a limit on serving alcohol when someone is very obviously drunk? No snacks offered for a 6 hour flight"
Pros: "Free movies and interesting Iceland travel videos, glacier water, peaceful music."
Cons: "I didn't like one mass line for all economy tickets when it came to boarding- I prefer airlines that call people to board by group. Less hectic."
Pros: "The flight was staffed by friendly, attentive staff. There was more leg room than on some airlines. Beverages were free, but you had to pay for food on this trans Atlantic flight. Most of us knew this in advance and brought food onboard."
Pros: "The plane has great interior, food was fantastic, service was very attentive. Absolutely great."
Cons: "Boarding process needs to be a little better managed but overall a small complaint."
Pros: "Air crews were nice and helpful. In flight entertainment was good"
Cons: "Check in at London Gatwick was HORRIBLE. Long line with too few employees who were incredibly slow and inefficient. However, boarding at Reykjavik was WORSE. The worst boarding experience I have ever had. NO communication, NO organization. Like a huge aimless cattle call. Started late, no announcements. Huge line where NOBODY knew what was going on. Another veteran traveler stated that in 40 years of constant business travel he had NEVER seen anything worse!! It was the pits!! Plus no food, except for overpriced crappy sandwiches you had to pay for on a transatlantic flight. British Airways had great free food on the flight over."
Pros: "Crew was helpful and competent. Smooth flight and easy security after night of terror attacks in London 03June2017."
Cons: "No entertainment for a 3 hour flight? Not even a free bag of nuts? Free beverage came 1.5 hours after takeoff (several paid cart runs came first). Should've been like other flights where you get a small water bottle upon boarding."
Pros: "The crew seemed nice and efficient."
Cons: "The flight was delayed leaving and the plan was different than they had planned so some of the seat arrangements were different."
Pros: "The seats were comfortable with more leg room than on American airlines--important for me because I'm 6/2". Entertainment system worked very well. Plane had a new feel--clean and classy."
Cons: "I didn't like that food was only available if paid for. I was not aware of this before hand. If one is aware, one can bring one's own food."
Pros: "The service was superior. They made sure my younger daughter were occupied and gave a small gift and snack. The movies were great way to pass the time, overall experience were great! We would be a return customer for sure!"
Cons: "Nothing really, we are very pleased!"
Pros: "The entertainment was really terrific, selection was good and the equipment was brand new."
Cons: "I felt like it was bumpier than other flights I've been on. I know that's highly subjective and a product of weather but it felt like it was excessive. There wasn't a lot of communication about conditions from the flight crew like I've had on other flights. It took forever to board."
Pros: "Entertainer system is nice. Crew is good and attentive."
Cons: "Boarding process is chaotic and communication with passengers is poor. Seats are small. Drink service is ok but not even a small snack is offered - crackers might be nice on a 5 hour flight. Food for purchase was outrageously priced even by airline food standards. Keflavik is a nightmare airport. Too small for the volume of traffic it gets and limited facilities."
Pros: "Poor check inn , bad lounge , seats are worst ,food even dig can not eat , plane in bad shape airport in Iceland worst in works"
Cons: "Everything I do not like"
Pros: "I liked that they provided bottled water when boarding. The seats were comfy and had sufficient leg room. The crew was friendly."
Cons: "I think that for a flight of this length, a complimentary meal should have been provided. I had to purchase a meal. While it was satisfactory, I felt that $15.00 was excessive."
Pros: "I loved the informative videos about Iceland! I had planned to watch them all, but my video screen stopped working for awhile. I thought about switching seats, but I ended up sharing headphones with my boyfriend and watching some movies instead."
Pros: "The plane made it to the destination."
Cons: "No complimentary snacks. Food for purchase was not good."
Cons: "Seat 8G does not have a window."
Pros: "Seat was comfortable"
Cons: "In addition to the above when i finally got to JFK my luggage was still lost"
Pros: "The legroom space on the plane was good, but it's super tight if there are 3 people in the row."
Cons: "They don't give you any snacks unless you pay for it and there is limited free drinks to choose from. They also didn't offer any in-flight entertainment for a 3 hour flight. They did pass out iPads for those that wanted them but not free internet those that elected to use their own devices. The airport in Reykjavik is set up weird - each gate merges together and they don't load by zone (probably due to lack of space in the terminal). People just push to the gate and it's a mess."
Pros: "Flight over was satisfactory."
Cons: "The terminal in Reykjavik was dangerously crowded at the "D" gate coming back. They charged me for food and a glass of wine on the return trip but not on the trip over. ???? The flight back was 1 1/2 hours late."
Pros: "The planes were fairly comfortable, the staff great, and individual tvs good."
Cons: "Almost two hours late leaving MSP.Luggage did not get to London until two days after we did."
Pros: "we landed safely"
Cons: "need entertainment system. need complimentary drinks and snacks need comfortable seats"
Pros: "Nothing. This was poor service from every stand point, starting from punctuality. Almost 2 hours delay and almost lost my connecting flight in Barcelona"
Cons: "Change management"
Cons: "The flight was an hour late with no announcements made in the terminal"
Cons: "Was an hour late."
Pros: "The person I was sitting next to."
Cons: "Everything. Horrible experience at Gatwick and witnessed one staff member being very condescending towards a guest and made her get off the plane for Vuelung’s mistake. Will never fly this airline again."
Pros: "Quick flight"
Cons: "Had to exist and renter via departure and go through security again because there was no direct transfer, it was horrible having to go through security again."
Cons: "There was nothing about the trip to like. I still have not made it to Agadir. The flight in Denver was delayed two hours, causing my family to miss all connections. This I turn required me to fork out $1000 additional to make it to my final destination."
Cons: "A bit late getting underway but flight crew courteous, plane clean, deboarding efficient. Overall, reasonably comfortable efficient budget airline"
Cons: "boarding was slow"
Cons: "Did not get to this flight due to cancellation from the initial flight"
Pros: "Because kayak did not alerted me my flight had to be moved to Miami since is the only city that provides passports the same day. This extra expense costed me over 400$ in hotels gas and extra parking costs."
Cons: "Kayak services were terrible and I do not plan to use them again. The website should have alerted me that I needed a passport valid for longer than 3 months to my flight for Spain."
Pros: "The food was great"
Cons: "I have not gotten my baggage for my flight I have been here 3 days after I landed"
Cons: "When we got to the airport, the gate info wasn’t on the screen. We found a seat and waited until the time it said the info would be available. When the info was available, it said the gate was closing in 10 minutes. You have to pay for everything. I ordered a meal, but there must have been a language barrier because the stewardess sold me a meal and extra sandwich, when I only wanted one. The seats don’t recline."
Pros: "Good but not the delay"
Cons: "The flight was delayed by 2 hours so I missed my coach from Barcelona to valencia and had to pay €34.50 for another ticket can you please try to refund me this money."
Pros: "The crew are so helpful and friendly"
Cons: "Our flight was ridiculously delayed due to fog no fault of the airline but the communication was terrible"
Cons: "Seats are like deck chairs with no leg room"
Pros: "Getting off the plane in Barcelona"
Cons: "Extremely poor service by the cabin crew. They were extremely lethargic and slow with service. So much so that numerous rows of seats with young families were never served. No announcement or apology, they just stopped serving as they needed to prepare to land. They knew from the start how long they would have to serve drinks/snacks but didn’t care and definitely did not go out of their way to ensure everyone would be served. The worst service or total lack of that I’ve ever had."
Pros: "Staff and smooth fligfht"
Cons: "Really long delay with hardly any information of when takeoff will be"
Pros: "we reached our destination alive"
Cons: "We sat on the aircraft on the tarmac for two hours, no explanation. Food and drink were served 20 mins before landing, some people didn’t get a chance to have a drink. Staff were disorganised confused and rude. My debit card was handed to another passenger because the steward had no idea what he was doing. Beyond awful!"
Pros: "Seats were clean"
Cons: "Delayed flight which lead to then sitting in the plane on the runway awaiting a time to take off. Flight attendant didn’t serve the back half of then plane with drinks. Luggage Carousel kept changing."
Cons: "Flight delayed, no gate information till 18:40 - when flight was supposed to take off at 14:40 - then gate overcrowded by passengers from 3 different flights all to the same place. Crew members didnt know how to handle the situation and over 200 did not board the plane. However once taken to the plane lucky passengers had to wait outside on runway for approximately 40 mins as cabin crew also did not know how to handle the situation. Those with assigned seats did not get them and those with luggage to go in the cabin were informed there was no more space and luggage had to be put in the hold. We finally boarded the plane at approximately 8:40 but could not take off for another 2 hours where we were stuck on a small cramped space on a plane full to capacity not having eaten anything for hours with no idea of the progress of the situation. In conclusion I expect every passenger should receive a refund for not only the extrodinary 8 hour delay but for the mismanagement of the entire situation."
Pros: "Nothing.... Very poor. Generally Vueling has a poor image but I took a chance nothing has changed"
Cons: "On board the plane I was told you have to pay for all the food drinks quite abruptly maybe because I had shorts on and a tee shirt the lady in question thought I did not have much money.....Never go by how somebody is dressed that's my advice to your airline staff...."
Pros: "On time professional crew"
Cons: "Couldn’t checkin online due to having an Australian passport, very odd and meant we got stuck in a very slow moving que!"
Pros: "Safe flight, good leg room"
Cons: "Delayed departure, delayed boarding"
Pros: "Crew was nice and welcoming"
Cons: "Plane took off an hr later, not many vegetarian or vegan meals to choose from, my legs didn’t fit in my seating area..."
Pros: "Although I booked a flight on what I thought was British airways it was some off brand airline: Vueling very disappointing to show up at Gateick to check in at BA and be redirected to the equivalence of Spirit airlines in the USA."
Cons: "It said British airlines and was a vueling airlines flight. I would equivalent this to booking a flight through Kayak on Delta showing up to Delta to check in and being redirected to Spirit airlines!! Completely misleading, just glad I didn’t have to pay for a vag as I would on Spirit. No water, snacks offered pretty bare bone airline!!"
Cons: "Very little legroom"
Cons: "Flight was delayed 4 hours was unable to catch my connecting flight in London to Barcelona. Had to buy another flight ticket in London, wait another day, pay for a night a hotel to get to my destination in Barcelona. I was supposed to arrive in Barcelona on Saturday April 1st and did not get there until 2 the following day. Will not use this service again."
Pros: "It was comfortable, clean and efficient."
Cons: "The crew didn’t know f they had any vegan food."
Pros: "Furious, Vueling is always late!!!"
Cons: "Always late,, they don't care!!"
Pros: "I paid extra for the extra-legroom seats, and that was good. Though they charge for snacks/food/drinks, I was fine with a free cup of water."
Cons: "Our seats up front (2nd row) didn't recline, and it wasn't because of bulkheads or exit rows. It was a short flight, so it wasn't too bad."
Pros: "Staff were fine, lovely to check in online and not have to worry"
Cons: "Once onboard we sat for nearly an hour going nowhere"
Pros: "Excellent check in . Before time arrival."
Pros: "Easy boarding and smooth flight."
Pros: "on time, easy to do, price"
Cons: "everything worked out well for this flight"
Pros: "Comfort and friendliness of crew"
Cons: "Everyone told to board at the same time but they no one being boarded for over 30 mins. So left just standing in a long line for ages. Why tell us to board before you’re ready to board anyone? And why all at the same time and not groups of rows?"
Pros: "Quick flight"
Cons: "Everything else! Where am I supposed to put my legs?"
Pros: "I like very much weather of Barcelona which is ideal for me.people of spain very cooperative with excellent attitude."
Pros: "The low price and civilised flight times. Had no hold baggage."
Cons: "Attempts to get extra money by not allowing check in before 7 days without paying extra for choosing seats."
Pros: "Left on time !"
Cons: "Could not buy a beer as they “ran out” of alcohol! Cramped seats and could not position myself comfortably as just no leg room."
Cons: "Everything was Ok, staff, ladies are elegant and pleasant. Planes are on time. Could not be better"
Cons: "It was so uncomfortably cramped on the back row that my knees were numb by the end of the flight. I am tall but not ridiculously so. I think there should be minimum standards for legroom that exceed what was available on this flight."
Cons: "Seats were so small we could hardly fit. Airplane was extremely hot inside. No leg room at all for 5he middle seat and window seat passengers."
Pros: "Nice crew"
Cons: "Unconfortable seats"
Pros: "Efficient, great value"
Pros: "Flight not shown delayed at airport. Eventually left an hour late. No information or apology at boarding gate. Staff went and hid so the desk was empty. No apology or explanation on board either. Flight got us from A to Be but with zero grace or service. As a first experience this was bad."
Cons: "Zero service"
Cons: "2h delay for an already late flight. landed at 2am."
Cons: "Was not what I expected when booking with British Airways. This low budget airline did not continue the level of service expected when I booked the trip. It was like riding a bus in the sky. #NoComplimentaryAnything"
Cons: "Very very small amount of legroom Flight was delayed c.90 minutes, there wasn't a lot of information and eventually were told they had to use a different plane, which may have explained it's quite poor old condition."