Daily cleaning, installation of cabin HEPA filters on flights from England to Seattle
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Alaska Airlines does not allow booking a middle seat on flights from England to Seattle.
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Scores according to KAYAK customer reviews
Pros: "Boarding was quick and good"
Pros: "Lufthansa long haul flights has a really cool air flight status system."
Cons: "Sometimes you just get the bad luck of having a smelly passenger next to you. This was one of those flights."
Cons: "More varieties of whisky on board"
Cons: "The entertainment system broke down completely on the whole plane and the crew was sort of grumpy."
Pros: "on time."
Pros: "Staff were ok, did all they could"
Cons: "Not enough information especially for people with connecting flights"
Pros: "I like the cree"
Pros: "Everything was on time and efficient."
Pros: "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."
Cons: "Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional."
Pros: "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Cons: "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."
Cons: "Boarding was ridiculously unorganized and stressful."
Pros: "Crew and service was amazing"
Cons: "No entertainment food Horrible"
Pros: "I like everything about Lufthansa in terms of quality and service"
Cons: "Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay."
Cons: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."
Cons: "The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there ."
Cons: "Not entertainment at all"
Pros: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Cons: "Seats were a little uncomfortable but outside that not much I can fault the airline for."
Cons: "At the gates they said that nobody could bring more than one piece of carry-on items Dash completely catching Everyone by surprise. They took a backpack from me, and it has now been lost."
Cons: "Cancelled then delayed then had to stay in Frankfurt and was a day late"
Pros: "The environment was very nice. Relaxed and roomy"
Pros: "The counter staff in Heathrow was great"
Pros: "The crew were very helpful and friendly"
Cons: "The flight was delayed"
Cons: "Very very long walk plus train to baggage reclaim at Munich"
Pros: "Everything was perfect ... pilots are so good and professional..!!)"
Cons: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."
Pros: "It’s nice that Lufthansa still gives food onboard"
Cons: "My Lufthansa flight left with 1hour delay"
Pros: "Smooth process. Regular updates."
Cons: "Late departure."
Pros: "Good attitude"
Pros: "Fast-track security, Lufthansa lounge in Heathrow T2 was fabulous, with incredibly attentive staff, flight stewards were extremely polite and also attentive. Great in flight snack and drinks. A real pleasure."
Cons: "The long walk at Frankfurt - but you can't blame the airline for the place the plane docks at."
Pros: "Friendly helpful staff."
Pros: "Fast and efficient boarding"
Cons: "Seat was too small and really uncomfortable"
Pros: "I arrived at the airport early and the check in staff offered an earlier flight so I wouldn't miss my connection. Crew was courteous and the sandwich on board was quite good"
Cons: "Slim seats very uncomfortable and legroom too little"
Pros: "The food and drinks was very good."
Cons: "The flight was late."
Pros: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"
Cons: "The plane lands a considerable distance from the airport, you walk across the tarmac in the rain to a bus, and then the bus ride is almost 15 minutes. I expect Lufthansa to have a better berth at Frankfurt."
Pros: "Free refreshments. Funny cabin crew!"
Cons: "There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you."
Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"
Pros: "Flights were cancelled that day due to a storm, but Lufthansa were able to fly an empty aircraft from Rome to fly us from London to Frankfurt. Despite the circumstances, Lufthansa were able to still offer catering. Thank you for your cimmitment."
Cons: "Lufthansa in general could invest a little more in the food they serve. Lufthansa's domestic and inter European flights are never a culinary highlight. :-("
Pros: "Lufthansa rocks!"
Pros: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"
Cons: "Most cramped seat I've ever sat in. Couldn't even sit because my knees hit the seat in front, before my but was in the chair."
Cons: "Didn't take it"
Pros: "Priority boarding with small kids"
Cons: "In London I was required to ask fro this priority boarding with kids if not asked I would be queuing with small kids for 15 minutes.. (whilst In Frankfurt we have been invited to be boarded as first ones without asking for it.)"
Pros: "I loved how friendly the airline attendants were."
Cons: "I didn't like how in the Munich airport I couldn't find a place to plug my phone in. they should make those more accessible"
Pros: "Staff/stewards were very upbeat and pleasant, professional and were perfect at looking after very tired customers (at least for me)."
Pros: "Salimos a tiempo . El business es muy confortable"
Cons: "La comida horrible . No se limpian los baños"
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Pros: "Muslim food"
Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."
Cons: "Flight got cancelled"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Cons: "Don’t be late"
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Cons: "not really"
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."
Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"
Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Pros: "On time"
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Pros: "Helpful and smiling cabin crew."
Pros: "In flight food was enjoyable"
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Cons: "OLD OLD plane with hard seats and tiny screens"
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Cons: "Only one queue for boarding. Flight late on arrival."
Pros: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Cons: "lack of meal options"
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."
Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Pros: "Flight all good"
Cons: "Suitcase did not arrive and still not received."
Cons: "My Kosher meal never made it on-board. The cabin (and the airport) were way too cold"
Cons: "Lost bags"
Cons: "I was not expecting to get on a full 8 hour flight with no meal unless I pay for it. Although the mistake on purchasing a flight without meal may come from my end, this logic of having to pay for a meal is not ideal whatsoever, this should never happen, especially when going on a 8 hour flight, meals should always be included regardless! never heard of this ever in my life of using westjet for 7 years , very disappointed."
Cons: "No inflight meal, no inflight entertainment for 10 hrs onboard."
Pros: "Friendly crew"
Cons: "Lack of food for long haul flight. Had to pay to eat. 43 dollars and only able to pay with debit/credit card rather than cash"
Pros: "On time"
Cons: "Charging customers for meals on a transatlantic flight is a terrible way to nickel and dime your customers for the most basic provisions. Not all travellers carry accepted credit cards, including the woman sitting beside me. Because it is so common (formally standardized) for airlines to provide food on longer flights, many travellers assume their WestJet flight will the same and arrive unprepared. I normally love WestJet for their customer service, but these flight attendants talked down to customers with legitimate questions. I am choosing another airline for my next international flight, although reluctantly so - I hope to see some changes from WestJet for a more comfortable flight."
Pros: "I didn't!"
Cons: "Late, late, late! I was a prisoner in my seat."
Pros: "Sensible ticket price"
Cons: "Leaving Gatwick 30 minutes late had us miss our planned Halifax to Toronto. The next flight was 4.5 hours later. After a trans Atlantic, that is horrid."
Pros: "Most of the crew were nice. Captain very informative."
Cons: "It was freezing! The headphones they rented me didn’t work, or maybe it was the tablet—could barely hear the movie."
Pros: "Boarding etc was organized and efficient."
Cons: "Did not find the crew helpful or friendly."
Pros: "For a long flight, WestJet is the way to go! Many flights were involved in our vacation. WestJet stands out above and beyond all the rest. And what a relief, since we took WestJet for our in August flight to and from Europe. Simply no comparison in all the various aspects of a flying experience."
Cons: "The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing!"
Pros: "Enough space for long legs."
Cons: "Need more variety in snacks on the longer trips."
Cons: "Haven’t yet reached our destination, it’s our honeymoon and would have hoped to have got ther by now instead of which we are having to layover in Vancouver until the next flight because of delays on first Leg of journey we missed connecting flight"
Pros: "The crew. Very friendly and helpful"
Cons: "The food. Pizza was bad."
Pros: "I would give the crew 10 stars if I could! This was by far one of the best flights I’ve ever been on. I’m not a fan of having to pay/rent an iPad for entertainment, and it was a bit cold for my taste(I also had to pay for a tiny blanket). However, other than those two very minor things, it was a wonderful flight. I have never flown with a better crew, you could really tell they all actually enjoy their jobs. I loved that the pilot had a great sense of humor, he told a few funny jokes after we landed(while we were taxiing) it definitely helped make the time pass faster & I honestly think it put everyone in a good mood :) I have never been more satisfied with a flight. I will most definitely recommend WestJet to everyone I know, and will be my first choice for flying myself."
Cons: "I didn’t like that I had to pay/rent an iPad for entertainment. I was disappointed that I had to pay for a blanket & that the blanket was so small. In flight WiFi was kind for expensive and didn’t work very well, it kept disconnecting and the only thing that really worked was iMessage. Having said that, overall it was a great flight! :)"
Pros: "The flight attendants were wonderful. The macaroni and cheese was tasty."
Cons: "The plane is so old that you can only use the entertainment system on your phone, which gets tiring to hold up in front of you. Even though I was on a 10 hour flight, meals were not provided."
Pros: "Inexpensive average airline"
Cons: "Pay for everything from food to bags, still better than Ryan air"
Pros: "Despite an ontime boarding, weather (thunderstorms) and air traffic congestion left us stuck on the tarmac for over 3 hours. Kudos to the captain for keeping us informed of every development and for taking the initiative to negotiate a southern flight plan routing that allowed us eventually to depart when other flights were being cancelled due to congestion in Heathrow airspace to the north. West Jet also put together a special team in Toronto to rebook passengers with connecting flights to later flights. This meant they had a new boarding pass ready and waiting for me by the time I got to Toronto, so the disruption was minimized."
Cons: "I had counted on buying my meal on the plane, so had not purchased any beforehand. Unfortunately, we ended up delayed on the tarmac for over 3 hours and they ran out of hot meals before they reached my seat row. I had to make do with crackers, cheese and fruit as my dinner. Lesson learned: always reserve my meal (or buy one) before boarding my flight - you never know what kind of delays will occur. To be fair, the crew did offer me a free glass of wine to go with it, which was a nice touch."
Cons: "Unable to hear updates from the crew. Sounded garbled"
Pros: "Crew was very pleasant"
Cons: "As it was a budget flight, all food had to be purchased and the cost was high for the quality received"
Pros: "I liked the fact that boarding was a good experience"
Cons: "The fact that the plane was supposed to land at 3.35pm and we actually landed at 4:40 and for some reason we waited to get off the plane with no apology from anyone. The service was not satisfactory and they broke our stroller."
Pros: "Crew, as usual, were the best thing about this trip"
Cons: "Chairs are not that comfortable"
Pros: "Seats. Great crew members"
Cons: "Having to pay for everything"
Pros: "The basics were all up to standard, the flight was very full and because it's such a long flight it is expected to have a few discomforts from time to time..."
Cons: "TURN DOWN THE VOLUME on the announcements, it was so loud I could feel the book I was holding in my hands literally vibrating. I had to plug my ears to tolerate the blasts over the PA. I requested the volume be turned down repeatedly but it was never changed... from London to Calgary. More frequent offers for food/beverage would be appreciated, there were only two rounds made for the entire flight of almost 9hrs. It's just nice to have a bit more flexibility..."
Pros: "Very fast today"
Cons: "Man these flights are boring"
Pros: "Piot gave clear and timely announcements as flight was delayed do to weather,. In-flight crew were friendly and providing a relaxing environment. The include meal was very good."
Cons: "Plane is showing its age. Bathroom was in terrible condition."
Pros: "The economy class seats were surprisingly comfortable."
Cons: "It's a personal taste thing, but I don't like flights where it is necessary to separately purchase all the normal things that other airlines provide on international flights (blankets, wine, food, etc). I'm sure others appreciate that level of economy, however."
Pros: "Re-booked on Westjet after my WOW airlines was cancelled. Didn't know what to expect - pleasantly surprised, Great service from top to bottom leaving Gatwick Airport. Will make them my top preference in searching future flights out that way."
Cons: "Nothing - the entire experience (check-in, flight, deplaning) exceeded my expectations."
Pros: "Plane was clean"
Cons: "Waitjet did not perform preventative maintenance and had to change a tire at Gatwick delaying flight by 2 hours with terrible/late/inaccurate information about when flight would resume = FAIL Result was overnite in Toronto. Lets see how the 6:45 (3446) goes ?"
Pros: "Cancelled the flight and was utter chaos with no direction what so ever."
Cons: "Staff would not communicate with the passenger's."
Pros: "The price"
Cons: "Delays, poorly managed. Ridiculous solutions. A flight that last about 7:30 hours. Turned 36 hours. Bad experience."
Pros: "It was a smaller aircraft and the staff were friendly"
Cons: "was right at the back of the plane and could not hear the announcements clearly."
Cons: "ONE WAY TICKET Vancouver TO Tel Aviv was about $560 c.d -all- included. Went well 3 flights well. Ticket back from Tell Aviv took 4 flights , around $900cd . had to pick-up the suitcase each airport.., and pay for the suit case separately.."
Pros: "Friendly staff."
Cons: "Delays. Canadian debit card not accepted on flights even though an American debit card was."
Pros: "I will never travel with west jet again"
Cons: "Everything Staff was so rude"
Pros: "Exact on time."
Cons: "Refreshment should have more choices"
Pros: "Glad I could rent a tablet"
Cons: "Flight was delayed"
Cons: "That the fare advertised didn’t include a seat or a suitcase. Very unfair comparison."
Cons: "I don’t understand how Westjet can get away with 1. Not providing food on a flight of this length, 2. Charging for the entertainment system which has basically no content"
Pros: "Decent selection of movies."
Cons: "No meal included in 7hrs oversea trip. They had 3 services - two snacks and one coffee only.othereise, food was for purchase only. No checked luggage included."
Pros: "No Comments."
Cons: "The Female Stewardesses either conveniently did not see me sitting in the middle row seats, or perhaps had other alternative means. I felt totally and absolutely ignored, particularly when Meals and Beverages were being served."
Pros: "Friendly crew"
Cons: "Terrible food options. Sandwiches and croissants vastly overpriced: $8 for a croissant ($1) with a slice of cheese (25cents) and ham (50 cents) is ridiculous. Flight delayed on the ground for 1 1/2 hours."
Pros: "More leg space than I was used to and pretty spacious bathrooms (I'm 6'5")"
Cons: "The purchased Wi-Fi went down immediately and didn't come back up until 8 hours into the 10 hour flight."
Cons: "Poor management and customer service."
Pros: "Great crew"
Cons: "Entertainment system was playing up"
Pros: "The crew and their attitude"
Cons: "The planes are worn out with the result that they often have mechanical problems. When the new promised planes arrive this will be a great service. The saving grace of the current service really is the personnel, unlike US carriers if they can help they will."
Cons: "The toilets were very dirty"
Pros: "The crew were nice"
Cons: "The gate in LGW was one of the farthest in the aiport. The flight ia 8.5 hours and the ticket is not cheap. But you have to pay for everything. Even onvboard entertainment. The only free thing is the soft drinks and that is even rationed. I flew with worst airline and for long flight they at least give a free meal."
Pros: "The return flight was acceptable. seats were comfortable. Would recommend on spending the extra $$ on get extra legroom seats."
Cons: "Flying out on December 24, the airline kept us at the airport for 6 (including 2 hours on the plane) hours before cancelling the flight because they could not get water pressure to the washrooms. We were supposed to leave for London (LHR) at 8:35pm and were notified of the cancellation at approx 2am on December 25. The only other flight that would be available would be on December 25 at the same time the 24th flight was supposed to leave. The service desk was not taking any requests for finding or re-booking flights, we were supposed to call their support number at 7am on the following day. We were offered cab fare accommodation from and back to the airport. They offered hotel stay which I passed on. They provided $60 of airport food that could only be used at certain restaurants, not compatible to purchase chips or drinks (non-alcoholic) from other stores. The coupons as compared to Air Canada, which are valid for a year were only valid for 24 hours. In the end the only "monetary" compensation I got from WestJet was 250 westjet dollars that expire in 12 months."
Pros: "My flight going to London was a train wreck...missed connecting flight, awful service and charged extra for a backpack that was called ”oddly shaped.” However, the return flight was the exact opposite, amazing service, free check-in because of my experience earlier and upgraded seating. I appreciate that they corrected what had gone wrong. Nicely done!"
Pros: "The seat was very uncomfortable. I think it’s time for them to be reupholstered or something."
Cons: "Some food - peanuts or crackers and cheese - just something for those who didn’t know nothing would be served."
Cons: "More room under seat in front of me"
Pros: "Friendly crew. Good on blankets and pillows. Clean Airplane. Good leg room."
Cons: "7 hour flights should have a small meal. We didn't even great pretzels or peanuts and only one beverage service the entire time. Iceland Airs airport logistics also near great improvement."
Pros: "THIS AIRLINE IS RIDICULOUS. CANCELLED ON US AS SOON AS WE LANDED IN FRAMCE. DIDNT ENJOY IUR VACAY BECAUSE OF IT."
Cons: "Two flights at the same time to same locations through unlabeled gates (up some stairs and through two doors before checking boarding passes) confused about 30 people. this was not optimal. Putting the boarding pass check earlier would remove the confusion."
Pros: "You have to put up with a lot but it’s a cheap way to get to Europe."
Cons: "As has happened to us before our extra leg roo. Seats (that we paid extra money for) disappeared when we checked in and we’re replaced with separate seats in the back of the plane. Boarding is long and very disorganized. It took over an hour to get our bags."
Cons: "Icelandair has decided to make tickets cheap and baggage charges outrageous. My fault for not reading more carefully but I will not fly this airline again."
Pros: "Always nice to travel with this airline and I will be in the air with them again"
Cons: "Icelandair attitude suck and is the reason I will not even visit Iceland now."
Pros: "Lots of films and tv shows to choose from, polite staff, timely flughts and a nice place to spend a layover."
Cons: "Huge lines for everything,got delayed by 1 hour....."
Pros: "Just enough room to be comfortable and the seats reclined enough so you could sleep. But I watched three good movies instead."
Cons: "I would have looked led a free cookie."
Pros: "Price was good"
Cons: "Made me pay for checked bag"
Cons: "Refreshment cam 3 hours after departure Wait lines everywhere because the plane was not ready when they opened the gate"
Pros: "The entertainment selection was good (movies) and the staff was friendly, however on the 8 hour flight, my headphone jack to watch movies did not work."
Cons: "The connector for my headphones did not work on the 8 hour flight, every other airline will provide, at a minimum, a complimentary snack where as on this flight you needed to pay for everything, seat assignments were changed (booked with a group of 6 and we were all sitting with each other when we booked it but when we got to the gate everyone was scattered. In fact, I heard a man say he was on his honeymoon and that they changed his wife's seat so they were unable to sit together."
Cons: "No free meal or alcohol. Small seats."
Pros: "The wanderlust salad is fantastic!"
Cons: "we were delayed 7 hours due to technical hour. 3 of these hours were spent on the tarmac."
Pros: "Seating space was good, not cramped. Boarding was well organized."
Cons: "No snack, even pretzels, with beverage service."
Cons: "Customer service and supervisor had distained attitude, will not travel with Icelandair again"
Pros: "Everything good,"
Cons: "No English on the notice"
Pros: "arrived in good time"
Cons: "gate change at last minute, long wait for bus to aircraft."
Pros: "Going to Copenhagen via Iceland felt like going there through the back door. I liked it. Rather go that way than through a London connection. The Iceland airport was very busy, had trouble finding the correct gate for departure to Copenhagen. I wasn't expecting to depart the plane on arrival in Iceland and be put on a bus to be taken to the airport complex. Was also put on a bus from the airport to the plane for departure to Copenhagen. I would in the future fly with Iceland air again. I was treated well by the airline personnel, and I was happy to give that country my business. Shirley"
Cons: "Very short layover, getting on plane was hectic."
Cons: "Reykjavik airport seriously under sized for peak times. No waiting areas of any size. Overcrowded restaurants, limited and overpriced stores."
Pros: "Riding in economy, the only good thing about Icelandair is the crew, beverage selection, and an okay entertainment system."
Cons: "Paid wifi is slow for work use (ex: bad for VPN) but ok for personal use. There is no free meal service compared to other carriers. The seat space does feel a bit cramped, but not the worst."
Pros: "Super easy and the cost was amazing!"
Pros: "Smooth ride, good customer service"
Pros: "All of the employees are highly professional and very kind. IcelandAir is my new favorite company for flying!"
Cons: "Everything was great!"
Cons: "No room for our carry on, because other passengers were allowed to bring on over-sized bags and multiples. No order to boarding, just first come first served. 2 out of 3 USB ports in our row were broken."
Pros: "In flight entertainment was good"
Cons: "A warm meal would be nice."
Pros: "- We arrived safely. - Crew was cordial, polite and professional. - Company allows delaying flight delay up to a week free of charge, to enable tourism in Iceland (we did not take advantage this time)."
Cons: "- Reykjavik airport boarding is a mess (as always). No waiting area with seating near gates. People are standing in hallways like cattle. - Plane was louder than usual, even though we were seated near front, 2 rows behind first class. - insufficient legroom for taller people. - company charges extra for exit row seats. - no complimentary food, except for children under 12, for a transatlantic flight. - some trash (plastic bottles) left under seats from previous flight. - human waste smell from septic tank in cabin toward end of flight."
Cons: "Had to paid for chips"
Pros: "cheap airfare"
Cons: "slowwww boarding"
Cons: "always delays!! super slow boarding on the plane"
Cons: "Attitude of employees, totally cold and unhelpful. Is this your culture?"
Pros: "the flight attendants were awesome"
Cons: "Would have loved a more reclining seat for such a long trip."
Pros: "the plane seemed safe"
Cons: "no seats in the airport; long wait for boarding and totally confusing/interfering messages on airport PA system; chaotic boarding "process""
Pros: "The air personel were really professional, nice and accomodating except for the flashing light of the duty free cart at 2am in the middle of a dark sleepy plane."
Cons: "Where to start? I'm traveling with my wife and we decided to consolidate our stuff in one luggage since she is pregnant and I don't want her to carry any bag... We are allowed for 2 luggages of 23kg each combined it's 46kg, our bag was 30 kg. Through my previous trips with various airlines we had no pb with that until we reached the check in counter, the lady very politely explained that she has to charge me 35£ back and forth for excessive wait on the bag which I found outrageous so i had to squeeze a bunch of stuff in the hand luggage to send it as a cargo Then she infomed us that the plane is gonna be late for 1h while eventually it was delayed more than 2 h On the plane the staff was very friendly however the variety of food is so limited and the hostess passed by in the middle of flight with the duty free cart decorated as a Christmas tree while the lights were off and everyone was sleeping Finall we reach the airport, the bags took 45 minutes to reach us I love Iceland but i will not book with the same airline again"
Pros: "The whole flight was a very pleasant surprise, I would recommend Icelandair to anybody looking to fly from the USA to Europe"
Pros: "Window seat, clear sky, only a few bumps. Loved looking down as we crossed over Greenland."
Cons: "They should at least give some snake"
Pros: "Love iceland air for seat comfort and entertainment options, despite late boarding we still arrived on time."
Cons: "There was no communication in Reykjavik to our boarding area, they boarded 20 minutes late with no communication or update on the intercom. Then they just opened boarding with no communication, very strange. IcelandAir still operates in the dark ages with seating assignments, I was unable to select seats for my flight ahead of time because tickets were purchased through another ticket vendor other than the airline itself. I also don't like how all food has to be purchased even though it is a 7+ hour flight."
Cons: "Because of mechanical problems from the start of our trip ,our whole vacation was a nightmare ,we missed all our connections to Paris.The seating space on the plane is horrible .No food on the long trip .Food to be purchased was aweful On the return flight the boarding had to be done manually due to computer failure , therefore we took off late .Never again will I fly with Icelandair."
Cons: "Tight seating"
Pros: "Crew as always with air Canada were very accommodating. Always smiling!"
Cons: "Not enough movie options"
Pros: "New plane in the excellent condition. Leg room in economy not bad. Crew friendly and efficient. Boarding worked well."
Cons: "The main meal was pretty dreadful. Grilled chicken with what I think was mashed potato, but it was difficult to be sure. Watery and tasteless. Accompanied bizarrely by a tomato sauce (which did taste of something). Hard to identify the ethnicity."
Cons: "baggage delayed at least 48 hours"
Pros: "Really nice comfortable seats, amazing windows larger then usually with new technology. Food was ok. It was nice that crew constantly was offering drinks"
Cons: "See above - seats worn out, entertainment worn out, Crew battling old tired aircraft. Massively overpriced. Bring on WestJet direct to Ottawa."
Pros: "Beautiful new 787"
Cons: "Entertainment options could be more plentiful."
Pros: "I am 6ft 1 / 185cm and the leg room was OK for an economy flight. Food was OK for airplane food. Staff were very friendly. Overall very happy."
Pros: "Clean, friendly crew remembered how we had our tea/coffee from the earlier service"
Cons: "Economy is never very comfortable but was better than a lot of other airlines"
Pros: "Air Canada is fantastic. Will never use air india."
Cons: "I liked everything about AirCanada and nothing about Airindia."
Pros: "Crew were good"
Cons: "Seats were too tight. Entertainment was mediocre"
Cons: "I wasn’t able to check in online and therefore wasn’t able to update with my dietary requirements which meant I couldn’t really eat anything that was given. I was told at the airport that it needs to be submitted 24 hrs before the flight and there was nothing they could do. Really unfair and not on."
Pros: "The hot dinner was good"
Cons: "The pudding was poor, it was just a wrapped cookie. The movie selection was terrible! Most of the films were very old!"
Pros: "great service from start to finish would use again"
Pros: "its was smooth"
Pros: "Everything went very very well."
Cons: "High cost Toronto Airport meals and beverages."
Pros: "Service is good"
Cons: "Film selection is ok."
Pros: "Boarding was very well-organised ands clearly explained."
Cons: "USB socket broken and non-functioning. Plastic fork snapped and shed tines. A truly ghastly movie selection."
Cons: "Toronto international airport was very crowded. too many people , not enough facilities. You have to line up to do anything, even buy a bottle water."
Pros: "Liked everything about this new class of service on Air Canada. Seat was comfortable with good recline that didn't interfere with fellow passengers. Food was excellent, entertainment system was well stocked, flight attendants were friendly and high energy. Even got to use lounge and fast-track security lane at Heathrow."
Cons: "Zero complaints."
Cons: "Why not board front to rear. It would save mega aisle clog during boarding!"
Pros: "It was fine. :-)"
Cons: "Seats are always too close to the ones in front , crushing knees."
Pros: "Large comfortable seats."
Cons: "You now have to pay for drinks on British Airways flights"
Cons: "No legroom at all. Try to squeeze far too many passengers."
Pros: "Short flight. Simple. Smooth."
Cons: "There was a short delay because crew was caught up in security."
Pros: "Got home safe"
Cons: "Meal -"
Cons: "Very bumpy ride"
Pros: "The 787 aircraft. What a beautiful plane"
Cons: "Calgary airport. NEVER AGAIN!"
Pros: "Good service, nice seat"
Pros: "good overall...so MUCH BETTER THAN Air Canada rouge service we took from Ottawa to Venice. Rouge service is very poor!!"
Pros: "There were no problems. I had an empty seat next to me."
Cons: "Nothing. There were no problems. The screen did lock when I tried to look at the map."
Pros: "Not really stands out as a positive."
Cons: "Overall came across as not up to the standards of other carriers."
Pros: "Very fast."
Pros: "Cleanliness, crew (in general)."
Cons: "Problems with entertainment system sound seem to be a recurring problem aboard aircrafts - the jacks seem to be in bad shape in most, whether for the provided eraphones or those brought on board."
Pros: "Getting through customs was very easy."
Cons: "The wine is awful ."
Pros: "I liked that I was able to pick my seat. I love the exit row."
Cons: "Being woken up. But it was for a good reason. Personal safety."
Pros: "Staff and food"
Cons: "We lost one of our bags"
Cons: "Horrible to say the least"
Pros: "Airbus 380"
Cons: "Different treatment for persenger. Equal things should be treated equally."
Cons: "I found the seats a bit tight."
Pros: "Flight was on time. Was able to move from my assigned centre of row seat to an aisle seat, which however was I'm the last row outside the toilets. Checked bag came quickly in Seattle. Descent was gradual enough, or something, that my ears, which normally hurt excruciatingly from about 20,00-10,000 feet, barely bothered me."
Cons: "Check in, customs, etc in Toronto was a series of long long lines that took nearly 1.5 hours (not AC's fault but an unpleasant aspect of the trip). Plane was full and very cramped, impossible to get up and walk. The tv monitors on my side/half of the plane conked out midway through flight."
Pros: "Air Canada's cabin attendents make the journey bearable. Keep these people at all costs, becauae they are doing a fantastic job."
Cons: "I prefer the old-fashioned seatback monitor to rental ipads."
Pros: "Generally OK Food quite good, relatively"
Cons: "30 mins delay Cramped even for Economy"
Pros: "Quick boarding."
Pros: "Space and meals"
Pros: "Crew tried hard"
Cons: "Boarding process chaotic. Seemed to be a new process that involved multiple checks and was not well organised. Entertainment system had not been loaded with the latest films and we're still from previous month."
Airlines flying from England to Seattle have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from England to Seattle
Masks required on board, masks provided on flights from England to Seattle
Social distancing seating
Middle seats unavailable to book on flights from England to Seattle
Testing for antibodies, testing for symptoms for flights from England to Seattle
Waiving of change fees. Search flexible flights from England to Seattle