From the checking in process making sure that the correct groups board in order, the food on board included in price of air ticket with a special request for dietary requirements, to arriving ahead of schedule and great WiFi connection included on board.
Crew was great, service was good, flight went well. Originally, the flight was advertised with WiFi… including during check in… and nada.
Aegan Airlines compensates for its outdated business-class seats with excellent food and onboard crew service. Launge was also excellent.
For a business class, it barely met the standards of a basic economy on most carriers. The seat would barely recline; no pillow or blanket unless you ask a crew member; no leg rest (at least in the 1st row). The crew was friendly and attentive, except for one male crew member who was very inconsiderate toward many business passengers who were already sleeping or trying to sleep, slamming the doors of the kitchen compartments. He did so twice till another passenger complained to him. Overall, business class is an economy experience except for the food.
Seats that recline. Ice for soft drinks. No charge for did drinks. Wifi.
Aegean Airlines was great! Great spirit, very helpful and efficient. Overall Aegean Airlines was a great experience.
The crew aboard Aegean were excellent, they picked on our son’s anxiety and immediately came to the rescue to see what they could do to make it go away.
Flight had delays as always. It has been very disappointing as the last 4 times I’ve travelled with Aegean we always had delays.
Just ok. No much of a great travel experience. If you need point A to B they are ok.
More leg room, great if crew could move people before flight (ie if 3 in a row, offer to move 1 or 2 to an empty 3 seat row rather than let people move themselves after takeoff
Boarded and sat on plane for 3.5 hours before taking off, Updates infrequent and no refreshments offered.
We had a delay. That made me feel anxious because I arrived out of time
On time was excellent, not serving any water and deliberate seatings apart is deplorable.
Flight delayed by almost two hours. On boarding we were hold in the transfer bus, with no air conditioning and almost 40 degree C outside, in front of the airplane for a long time.
Very good, staff seemed to check random cabin bags for size pre boarding.
Seats very uncomfortable for a 4 hour flight, what entertainment? Food overpriced. But sure it’s Ryan Air, what else would I expect?
Θα ήταν καλύτερα να προσφέρουν ένα μπουκάλι νερό δωρεάν και καφέ .
The Ryanair staff was not polite. We all travelled with the same suitcases as we departed from Thessaloniki, however they decided that for some passengers the suitcase was not the rigth one as far as the dimensions are concerned. Furthermore, one air stewardess asked passengers to close themselves the luggage cabinet in order to prove that the lugagge was not properly fitted, which i think is very unkind and unprofessional. We also had to wait outside , some metres away from the plane until last passengers came off....It was generally a dissapointing experience.
Great flight and reminded that the logistics completely Astoria. No real story about victors, m
it s a budget flight, crew was doing their job well, it was on time.
I’ve always flew with Ryan, but never again I’ll always fly with easyJet
There was no useful information given regarding the flight back to the UK from Tenerife. This despite the week publicised problems around the EES system and the delays caused to boarding. This aspect of the customer experience could have been much better.
Fast boarding, smooth takeoff and landing. plenty of space in seats. Excellent air-conditioning on a hot day. Perfect experience
Whole way through - far more professional and slick than I expected
Sitting on the last row in between the aisle and a massive person, all people going to the bathroom bumped into me including the flight attendants.
The best budget airline in Europe. Flight was on time, crew friendly and worked hard during flight and were able to meet our needs. Only downside (not the airline's fault), there were no rear steps.
It was transportation nothing more. I will give a positive rating over Ryanair. We missed our Ryanair flight the night before and received rude and unconcerned treatment from the Ryanair customer service. It was late. We were very tired and stressed after doing our best to get to the airport. The so called customer service ladies were completely unconcerned from the start. Aside from that, the flight to London seemed to be their opportunity for advertising. No time to relax as attendants were constantly in the aisle selling. I will never fly Ryanair again!!
Boarding could be better. To get through your gate but to be stood in a corridor for 20 minutes is not great.
Would not advise EasyJet for a 5 hour flight…small plane and hence a lot of turbulence. No inflight entertainment so struggle to pass time in cramped seats. We also fell victim to extra charge for our cabin bags, although bag dimensions were ok, but the handle was rigid and slightly fell outside their testing cage!!….never again will we fly with this airline and be party to their scams for making money!
Would have liked the plane to leave on time so I didn’t miss connection upon arrival. Some pathetic excuse as to late departure bought about by easyJet incompetence
Great flight, great crew, decent food. Premium Economy was very comfortable. I compare this flight to the one we took on BA from DC to London: Like a different airline. The food was atrocious, the crew aloof, and the cabin not as comfortable. Based on that first flight we said we'd avoid BA, but the return trip changed our minds.
Those seats were very comfortable. Nice leg room and food was great 👍
because the previous flight operated by BA was delayed, when arrived to the gate, I was surprised that I was taken out of this flight and they rebook me but with a different seat
Very bad check in service. They hardly spoke of any English - at least in a way to communicate. Downgraded from Business due to seat malfunction. Could not even allocate a seat in economy with an empty seat next to me. So called manager at check in was a total waste of time
It's hard to tell where to plug in electronics, and the port on my seat didn't work. Their entertainment system was down. Vegetarian food options were tasty. Friendly, helpful flight attendants.
The crew could not have been more helpful, my meal was excellent, I slept peacefully until right before landing, and the BA lounge was a godsend. The only negative I encountered was the coffee both on the plane and in the lounge. Not to my taste but that’s a personal preference.
Our flight BA638 was cancelled with very short notice. It was supposed to depart at 7:25am. We had left Chichester at 3:30am in order to make the flight, and we were notified of the cancellation while en route to LHR. We were told the cancellation was necessary because a plane had not been scheduled to be at LHR for this flight! We were rescheduled to BA636. This flight was supposed to depart at 11:00am but didn't actually take off until ~12:30pm. Consequently we arrived in Athens several hours late, missing out on half a day of our sightseeing time. We had booked transport with MyTransfers to pick us up at the Athens airport and drive us to our Hotel Adonis. I was unable to get a refund for this service because our flight was so delayed. They required 24 hour notice of pick up time changes. I instead had to pay for a taxi at the airport. I have tried to fill out a request for compensation online but have been unsuccessful. How can I get help for filing a claim?
They could do everything better!! From the rickety plane to the flight attendants, when American Airlines is operated by British Airways, their standards are lowered! It’s like Macy’s, operated by Walmart!!
It was ok but not at a business class standard No entertainment system available which is poor for a 3+ hour journey Food was ok and service was good though
Late boarding with inconsistent excuses. Bulk head seats were very small and uncomfortable. 1 tiny candy bar and a water were only food provisions. Food for purchase was unavailable.
Far easier than I expected it to be. Checked in online & had our boarding passes emailed through. Straight through security & boarded on time. No issues.
Very efficient boarding. Plane lready for take ooff10 minutes before time.
The crew at Check-in was very helpful. It’s was appreciate.
Half an hour delay. Squeezed into a small Departure Lounge with very few seats. Noisy flight with screaming unruly kids. Loud IPads and Phones. Heaven!
Were delayed in the airport for 5 hours with no explanation. Flight kept getting delayed by an hour at a time and wizz air staff were no where to be found
4 hr delay and only told less than 2hrs before. Only given water and nuts on the flight as complimentary service. Left to wait in rain before boarding.
To be honest I did not like anything. Communication to why my flight was cancelled mid air 2 and half hours into my flight. Customer service desk were not helpful with providing information or a solution on what can be done.
What I liked new airplane Sitting was extremely uncomfortable! Crew not smiley at all Always chewing gum
The flight was cancelled just 4 hours before the take off...
No food on board. Not comfortable. Had to move seats was delayed more than 3 hours.
