The staff were fantastic and the food was tasty. My check in experience was good too.
The quality of food is going down comparing with old history of excellent food. It was cold and a bad quality. The crew is always excellent and caring.
The journey was nice, all the crews were very good and services are excellent
Great flight - Clubhouse met our needs, and the staff provided good service. Boarding felt a little chaotic, but given the size of the aircraft, it's always going to be challenging. Whilst the crew were friendly, the number of passengers meant that we received our breakfast items, but had finished breakfast before we were served a drink. Lunch was much better organised, and throughout the flight, the crew were attentive. Found the seats and ICE to be excellent. Disembarkation was fine, and everything possible to expedite the process was being done.
We loved flying with Emirates in business class, the staff were fabulous, going above & beyond
The seating is spaced out nicely, The crew could have offer more drinks.
Excellent comfort and entertainment. Service poor..Food average with little choice.
Comfort good. Service as usual poor. Cabin temperature as usual too cold, about 15 degrees
Fresh energetic and friendly crew, great food, brand new plane and non stop entertainment
The food was pretty good and the crew were excellent. It would have been excellent all round but for screaming children. Six hours at least of a 10 hr flight. Mostly 1 child clearly on the spectrum and probably ADHD but I really felt for the parents and grandparents who were obviously struggling and doing the best they could under the circumstances. No reflection on the airline of course and we all need to be more tolerant with these challenges . Slept for 15 hrs when I got home.
Lounge was top notch h with great variety of food and drinks. Cabin crew were great. Smooth flight.
My seat 3G did not go down fully and the buttons were not working properly
Food was the worst I’ve had on a VA flight. Normally it’s a lot better
These are one of the older seat arrangements facing away from the windows! Not particularly convenient sets. No storage spaces. NO COAT HANGING HOOKS. Inconvenient business class seat compared to any other airlines of similar class. Staff are excellent! Extremely professional, friendly. Food is good too.
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Premium economy more comfortable than economy, but not by much. Did was awful, do not try the omelette. Flight crew were helpful. Flight was delayed by over an hour. Overall but bad, arrived safely and thank God.
Food was excellent. Service was very good. Staff was very helpful to all passengers.
Your flight delayed at Heathrow n I almost missed my mother funeral.you idiots. I had to waste 10 hours in different airports. Thank your stars I'm not suing you.
Seats were old and dirty, for a long haul flight you expect to be able to recline and for the av to work properly. Choice for vegans was fruit….
The Virgin Atlantic crew was very good. However, the equipment was OK, the seats were OK, but her bags did not arrive with me. Two bags showed up a day later and I’m still waiting for my third back.
Very good in business class but not so good in economy.
The planes are very cold. The AC is too much.
Didn’t like anything about the flight: I am so frustrated at this point. Since 8 days I have been dealing with your customer service regarding my seat changes. I paid $51.10 for extra legroom seats and one fine morning I get an email that my seats have been changed. I tried to contact the customer service and they have been just fooling me around stating that my issue will be resolved. Saudia is the worst airline. Pathetic. On the day of my travel, I came at the counter and the guy told me that my seat assigned is 36A and my wife’s seat is different. He then changed my seats to 33A which is not at all a extra legroom seats. I asked the person is these seats are extra legroom he said yes and when I came to the aircraft I am sitting in a normal seat. The TCR Shameer Ansari or Sameeri Ansari came and did nothing telling me that he tried his best find a solution. I need someone to contact me ASAP and I need a refund for the entire flight. I don’t need your Al Fursan points they are worthless. Contact me ASAP.
I cant wait for planes to have shorter rows with more space! otherwise, all fine thankyou
Food was bad, boarding experience especially at Jeddah was extremely chaotic. Flights were very uncomfortable with Meals at odd times
This booking was as a result of stolen identity and hacking my debit account. I reported it to my bank. The thief tried to book two flights, maybe more. Hopefully, Kayak will be able to block fraudulent bookings and charges better in the future.
Thw pla e was freezing by dar the cildest flight i’ve been on. The seats are comfortable the leg room is spacious and the seat is in leather very confy. Unfortunately old plane so no plugs the entertainment is limited the inflight internet is very expensive 20$ per hour for 50mb on a 17h you will take 2 times to contact your family and work. At this cost it goes very quick very high. The food is very mediocre A breakfast tastless A snack A meal super spicy A lot of improvement are to be made
Flight was delayed, but there was no explanation why. Seats were comfortable and service was good. Food was good and there were more snacks than I expected.
my screen did not work properly. I couldn't watch any movies nor the flight information. I can see the flight info on the remote only. the toilet is very small and tight actually it is the smallest toilet I've ever seen in a business class. ( I'm not a big body person) in Jeda airport the first bus broke down so we transferred to a second bus and it took a long time to move. the seat spacing was good in 2 by 2 configuration. the food and the service was OK for a short flight.
The menu options in business class were few and the crew kept running out of the desired options! So what seemed like 4 options for meals turned out to be just one option! The entertainment system had very few movie selections for Hollywood and Bollywood movies. The audio in the headphones was poor as it was difficult to follow the dialogues; my fellow travelers had similar complaints.
I have paid extra money for my special meal service but I received the the local food. Which is not acceptable.
More entertainment channels and better food, whatever food requirement you select.
The flight from NY to Bangalore was very good but the return flight from Bahrain to NY was mediocre
Pretty much what you'd expect for an economy flight. The crew were excellent as usual. The food was ok, but nothing special.
Loading was on time and quick Not very many people
Amazing business class in a single aisle plane. Fully flat seats, pyjamas, amenity kits, all in all a really complete product. Service was good - not amazing - but they did a good job. Got a few hours sleep. Will fly with them again if I can.
Did not have to leave plane. However found the wait tiring with nearly a full plane boarding at Male and being unable to get out of seat due to cleaners security and a full plane boarding with hand luggage. Staff were excellent despite a long and tiring flight due to stopover.
The drinks should come before food. Unable to have any fluid unless after food. Thanks
The entertainment on board was really poor. The map doesn’t give enough information and the movies have arabic subtitles, you can’t choose. The stuff wasn’t very friendly and the breakfast really poor. The food must not be spicy! They didn’t have enough drinks.
The boarding at Heathrow is chaotic. That's partly due to the lack of space and seating at gate 8, and a Qatar flight from gate 9 at the same time. That's down to Heathrow rather than Gulf Air. I've had a similar experience here before. Another problem which isn't specific to Gulf Air or Heathrow is announcements, and those for boarding in particular. They are difficult to hear with all the other noise and for me with hearing problems it's even worse. A simple tv screen would help, so long as it's updated of course.
You're asking 2 different questions. The flight from Los Angeles to London (and from London to Faro) was on British Airways. Those flights were awful. The app didn't provide detailed information, the WiFi that I paid for didn't work, the form I had to fill out to re-enter the UK was not communicated clearly so I nearly missed my flight. British Airways is significantly behind every other airline I've traveled in every way. American Airlines flight form London to Los Angeles was great. In the future, I will avoid flying British Airways when I can.
Premium economy was not what was shown, no leg riser, seats were broken and do not recline more than economy, food, we couldn't eat it was so bad, no menu 1 item and it sucked.
Our original flight was cancelled. This was a slightly earlier flight. We were business class and it was very good. The staff were marvellous and very helpful. Pity our baggage didn't make it!
British Airways is very good... Taxiing after landing took 35 minutes, can't really blame the airline but the terrible infrastructure at JFK.
Our section of the aircraft in premium economy was very cold. We asked the attendants twice to raise the heat but it never happened. Even with the blanket it was chilly for 10 1/2 hours
Crew attentiveness and service as well as the quality of on board dining could be better. Seats and controls are very dated.
Nice lounge but had a 5 hour layover which is a lot
Cancelled flight, limited information and chaotic rebooking and accommodation provision. Apathetic crew who were more interested in taking about their layover plans than remembering passengers orders and actually bringing them (after 3 reminders). To top it off, priority baggage checked in at The Wing (LHR’s first class checkin) was delivered last to the baggage belt.
The crew could not have been more helpful, my meal was excellent, I slept peacefully until right before landing, and the BA lounge was a godsend. The only negative I encountered was the coffee both on the plane and in the lounge. Not to my taste but that’s a personal preference.
The seats on the plane and at Heathrow Airport are so uncomfortable
