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Pros: Extremely late-no specific reason-AC lounge closed at 9 so we were asked to leave-boarding area was so packed no where to sit so sat on “rails”. After 3 hrs delay u expect something like some peanuts to compensate-but no-they are as bad as any other NA airline if not worse-awful service, all they wanted cared after giving some soda or water is to Collect the garbage-plane was not cleaned properly. Dirty paper and cups in pockets. Wish i did not have to fly AC

Cons: Everything

Pros: Comfortable and clean flight

Cons: Seats were so uncomfortable!but love the direct flight eben though it was almost 2 hrs late

Pros: The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for

Cons: The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!

Pros: Very friendly crew. The meals are good, nice variety. Hot food is hot.

Cons: Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily.

Cons: Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory.

Pros: Crew was very attentive...food selection was excellent

Cons: Nothing

Pros: Most of it was of a reasonable standard.

Cons: Plane was full

Pros: Finnair is the best!

Pros: Crew was ok, But seats so tight, Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor.

Cons: Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi, Please learn from Qatar Airways.

Pros: meal

Pros: It was the best flight I’ve ever had. Friendly, polite and very careful crew. It was very pleasant to be on board. Clean, nice climate control, no any smell. The food was tasty and on time, the beverages were widely presented from juices to red and white wine or beer...so The time passed quickly

Cons: Only the other trip by air with Finair

Cons: Old plane with no video screens or room. Boo!

Pros: The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them.

Cons: The flight was too warm.

Pros: Just ok

Cons: update the gate info correctly and immediately. I was directed by app to go B5A but actually it is B5 gate in SEA-TAC

Pros: Got here early!

Pros: Economy was sparsely booked, unlike WT+ and Vlub World, so I had four seats to lie across, but the armrests don’t fold into the seat backs all the way, so it sounds better than it was. The food is rather poor. Beverage service is excellent.

Cons: The flight left MIA almost an hour late, and the captain didn’t say why. We arrived an hour late at LHR. I had fifty minutes to change terminals for a connection. What other international carrier operates a hub with international flights leaving from two distant terminals? If my connection hadn’t been late

Pros: The crew was incredible

Cons: Nothing

Pros: The crew s oustanding. They were courteous, helpful, very professional and made the flying experience a pleasure for my family. With respect to the Miami ticket agents, there are 3 people I want to highlight for excellent service. Denise, who courteously accommodated our family and rescheduled our flight as needed, another young lady who checked us in. She was sensitive to our party of 5 and was extremely pleasant. The check in process was chaotic at best and she helped make it a pleasant experience. The person is Diane, the manager at the Miami airport. She helped bring order to a completely disorganized check in process and ended up personally escorting us through security toe sure that we made our flight on time. Diane is an excellent leader.

Cons: The check in process was completely disorganized, due to a cancelled flight from Miami to Heathrow the night before. And there were 3 scheduled flights already that people were checking in for as well. There had to have been at least 600+ people in line to check in, plus those from the night before. The Miami airport doesn't have kiosks for passengers to easily check in and bag drop, which doesn't make sense in such a large and busy international airport. That would have made a huge difference in this case. Also, we paid for our seats to select them prior to 24 hours and we ended up not sitting together.

Pros: Lots of room, drinks and snacks friendly crew

Cons: Heathrow Airport is a nightmare

Pros: Entertaining sistem

Cons: Boarding

Pros: The safety rating and the price.

Cons: Overall, not impressed. The price pasó seemed cheap, but baggage fees aren’t included and are ridiculous. Delayed over 7 hours flight out. Flight back was more or less timely. The movies are old, and the newer ones are B level, at best. The food, is cheap. The price seemed right, safety ratings were good too; but won’t fly with them anymore.

Cons: The plane was old and had no entertainment, there was a technical problem with the plane that made us late

Pros: The only thing I liked was the company of the people sitting next to me on the flight and the fact that we arrived safely.

Cons: The service at the check in counter could have been better. The online booking should have clearly stated that there will be a additional charge for check in luggage The crew on the flight used my overhead storage for their own bags and I had to put my bag under my legs. I barely fit in the seat

Pros: Great customer service

Cons: The seats are really small. Even for people not considered tall.

Pros: A quick, quiet and relaxing flight - no stress at all. The flight was uneventful. My carry on bag had to be stored in the bottom of the aircraft as the overhead lockers in the aircraft are small. As such - just before you board the aircraft, you place your carryon bag at the bottom of the steps and then when you get off at your destination, you collect your carry on bag at the bottom of the steps - no time wasted and worked easily.

Cons: The English announcements were a little hard to hear/understand as the flight attendant read it so fast - but then again - it was a short flight - so every second counts :-)

Pros: The price was right!

Cons: I know the saying “you get what you pay for”, but good service from the flight attendants should be expected in the price. It was hard to get a greeting or a smile from them, far from prompt delivery of food or coffee ordered. We were traveling with two kids under 5, but there was no help offered. You are expected to pay for any and all food or drinks, including water. The airline could at least offer free water. The meal quality was mediocre for the price paid, and their stock ran out pretty fast.

Pros: The crew was okay,...and we got there

Cons: The plane, was a piece of junk, and the AC wasn't working.

Cons: The ticket was overbook. I ended up with no food on the plane because meals was not enough. There is no usb ports in both planes.

Pros: The leg room in economy class was average. Not too cramped. There were good selection of entertainment options to watch/listen.

Cons: The care and friendliness of the staff needs improvement. The quality of the food was poor. Additionally the boarding process needs to be better organized. Property sequence and queues need to be maintained and followed through.

Cons: Entertainment unit was very slow and not even possible to operate properly. I had to ask for resetting it several times.

Pros: The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs.

Cons: The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold.

Pros: Punctuality and professionalisms were at the best

Cons: All ok

Pros: Great crew n comfort.

Cons: Delay of 40 minutes

Pros: One of the crew member who served our food seemed in a rush and just dropped our food on our trays :( There was a lack of communication at the counter for travelers like us who was making this connecting flight. We were there four two hours and nobody bother to tell us we needed to check-in again.

Cons: Better communication for people making a connection. Not to wait until you are showing your boarding pass and then telling us we needed to check-in again,

Pros: Crew

Pros: The crew and entertainment

Cons: Nothing

Pros: Nothing

Cons: Time schedule Better customer services

Pros: Crew was very attentive and courteous

Cons: More fruits and non-starchy vegetables would make food more enjoyable

Cons: Be careful when booking as without paying extra for a food package (which I didn't know about through any communication with Kayak or Norwegian airlines) you won't even get water. The crew didn't even make eye contact to those of us without the food package.

Pros: One very nice crew member and one who refused to fill my very small bottle with water since I did not want to use plastic for ethical reasons. If I wanted water I was forced to go against my principles.

Cons: Beverage service after takeoff and before landing. I couldnt believe they didn’t even serve drinks. Larger seats. Thanks.

Cons: It was not through Norwegian Air it was another company. It was as if we were flying a domestic flight. No comfort at all. Make sure you pay the extra fee for a meal because they include no food or drinks. Be sure to bring an iPad with movies because they don't supply any entertainment at all.

Pros: Crew was very friendly

Cons: Food & inflight entertainment

Pros: Great service, love being able to order food and drinks from the in seat computer.

Cons: Nothing really.

Pros: great new aircrafts

Pros: We landed safely.

Cons: The operating flight was changed and our seat were downgraded. Given that it was a birthday trip i wanted my fiancée to be as comfortable as possible. Instead she was stuck in a middle seat between two crying babies with no outlets to to charge our phones for entertainment. Additionally I was notified that I cannot be refunded until after the flight has landed. So technically Norwegian still has my money and I paid top dollar for a less than average experience. Unacceptable.

Pros: nothing particularly good—-getting off the plane was a va relief

Cons: due to my seating, i was freezing...i had to buy my own blanket for 5 euros and this was no be more than a sheet!

Pros: Friendly crew

Cons: We were delayed about 40 minutes due to air traffic. It appears they knew that, and we could have waited in the air conditioned terminal, rather than on the plane. And, I could have informed my Niece I would be arriving late, but I had no Wifi.

Pros: Good amount of leg space

Cons: Entertainment

Pros: The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient.

Cons: Food could have been better

Cons: Seat spacing is small, to the point that it's impossible to remain in the seat few hours without physical pain in your body

Cons: Worst trip ever

Cons: TAP doesn't understand the first thing about customer service.

Pros: Horrible service

Cons: Nasty people

Pros: usb Power

Cons: The seat padding needs to be improved.

Cons: This was a regional jet, and this flight segment was 3 hours. The seats seem to have a little more leg room than larger jets but much less cushioning, and the pitch/shape of the seat back was very uncomfortable. I could barely walk when we reached Houston.

Cons: We could have had our non-stop flight that we booked. Air temp in cabin was cold and breezy

Pros: The crew was super nice. My husband and I were able to sit together.

Cons: The seats were so cramped together, its a good thing my husband and I were sitting together because otherwise I would have had to been cuddled up to a stranger.

Pros: Spacious economy seats. Best Landing ever!

Cons: Offer a gluten free snack like nuts!

Pros: The crew was very nice.

Cons: I think the airline should offer something to eat on these long flights. For example, a small sandwich & a drink.

Pros: I appreciated that there were options to watch Icelandic movies and listen to Icelandic music.

Cons: On one leg my entertainment screen didn’t work.

Cons: My biggest issue was that my seat didn't recline. 30C. It was quite unpleasant for a 5 hour flight with a large man pushing his seat farther back than it goes, in front of me. The other issue was that one gentleman flight attendant had terrible body odor. He mostly smelled like he'd been sweating, but his uniform was in desparate need of laundering ... particularly the pants. I started to mention to it with the friend that I was traveling with, and she knew what I was going to describe before I said it, despite us not talking during the flight (seats were split apart). I'd also mention - although there may not be anything that can be done - but boarding was a nightmare. A large Chicago flight had a boarding line crossing in front of our gate as we were called to get in line (no zones or row numbers). It was quite slow to be standing for 50 minutes and the entire plane settling into all rows at once.

Pros: Crew was nice, space was tight.

Cons: Hate that seat backs now apparently are commercialized. You have to pay to get to recline, seems like.

Pros: The new interior lighting is much easier on the eyes during cruise, bright enough to read but also dark enough to sleep

Pros: The flight attendants worked hard to make the flight a good experience.

Cons: Food quality not good. Seat 16C, entertainment not good.

Cons: Seat could have been a little more comfortable, but overall it was fine.

Pros: The crew tried to be helpful but were equally frustrated with the ground crew.

Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Cons: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!

Pros: Crew good and seat OK but not exceptional for business class

Cons: Food was average - main course could have been better. Range of movies ok but not great

Cons: It's KLM. What else do you need to know.

Cons: Restroom is smelly and dirty. Back seat pocket is dirty too.

Pros: On time. Friendly crew

Cons: Food, confort

Pros: Crew was very friendly

Cons: Aircraft boarded 1.5 hours late and departed 2 hours late. Upon reaching the destination gate it took 30 minutes to open the aircraft door and start deplaning.

Cons: Food and entertainement