another delayed flight. no one at the desk kept us updated. we found out by an email as the desk was not even staffed up to expected takes off
another delayed flight. no one at the desk kept us updated. we found out by an email as the desk was not even staffed up to expected takes off
2 names: Uliana y Mya! These ladies went above and beyond to provide the best care and experience onboard Alaska Airlines. Mya was such a a pleasant delight. She was very kind and attentive to my children. When she noticed my son was waiting to use the restroom, she offered him snacks. Uliana-golden standard of customer service with care. She was attentive from the moment I came onboard to the time we departed. She paid extra attention to notice I spilled water while stepping onboard and offered me a napkin. I didn't even notice that I spilled my water. She also was very kind and nurturing to my youngest child whose feet were in the aisle while she was asleep. She took note to gently place her feet safely and carefully in the aisle so not to wake her but also prevent a passenger from accidentally bumping into her. She checked on us multiple times to ensure we were comfortable, especially our young children and surprised them with special Alaska Airlines wings. That very kind gesture made them feel apart and very special. They even went up to her as we were departing to give her a hug and fist bump. It's the smallest gestures and acts of kindness that mean a great. Thus, my family wanted to use this opportunity to thank the entire crew and particularly shout out Mya and Ulina. We are happy to be loyal customers and look forward to our future flight with Alaska Alirlines.
They canceled my flight going back to SF after I was at the airport. Wanted me to take a flight 14 hours later. Not a happy camper.
I didn’t like not knowing my seat till I got to the airport - and my boarding group was F (last).
I have never flown Alaska Airlines before & would recommend them to anyone& will use again
Flight itself was great! Snacks are never really good; in this case, the "butter braids" and Biscotti cookie were both hard. The attendants' were good. We felt we found a good deal on the cost. The check-in process was very smooth: Alaskan Airlines always does a good job. Boarding was pretty timely, too. We fly Alaskan whenever possible and will continue to do so.
Wasn’t an Alaska plane so the seats were very thinly padded- glad I wasn’t going further.
Service was excellent. Staff at check in cleared hurdles for me so I could travel with my service animal.
Clean plane, relatively spacious in Main Cabin. One experience: I'm 79, with torn rotator cuff (R shoulder). I asked for help getting my carryon into the overhead bin and was told that the staff "does not help with this" (or some such phrase. On previous flights, help has been offered (and accepted). I prevailed on a fellow passenger for this. Also, why not board back to front?? Would this not help in the speed of boarding?
The process was professional and really informative. I personally did not find any issue with thr process from start to finish.
All good- I love BA and the professionalism of the crew and pilots.
Great flight- smooth, nice crew, nice clean aircraft, departed a little late but arrived 10 early.
It was listed on my ticket as Finnair but there was no indication that the flight was Finnair. In fact the number was even different. There were no employees there until exactly 2 hours before so we had to wait in line at Iberia and hope
Sorting on line would have been appreciated Onward information on flights missed No ability to get seating arranged before we got to gate Very unfriendly at gate
The flight was Finnair but there was no indications anywhere that the checkin was for Finnair also. There was no one to ask. I think at a minimum they should list the code shares so people don’t stand in the wrong line for an hour.
I booked the flight with Finnair, which made the arrangements for downloading a boarding pass unnecessarily complicated. I wouldn't do that again. Instead I'd book direct with AA.
Flight ok, but me and other two passengers didn’t have connection with the entertainment in our seats. So, no movies, no games, no music… for 9 hours. The crew just told us that there’s nothing they can do but I noticed during the flight that there were empty seats, so they could have offered to us to change seats. Customer service could be better.
I’m very disappointed, to fly into an airplane for 10 straight hours, and not having a TV even though when I put the ticket I was told that I will have entertainment for the TV. Very disappointed.
Helpful steward. Allowed me to move to some empty seats and I was able to get some sleep. He also had milk for my tea. Americans don’t realise that cream or half and half ruin tea.
Security was a mess at the Helsinki Airport. But I was delighted by the connecting flight waiting for us for JFK.
Use planes with TVs on flights over 4 hours. The free entertainment was a cheap in between solution for a very long flight that you don't even bother providing meals or decent snacks.
They ocer booked the connecting flight. My bags took a long time to come out, nevertheless I got to the gate in time to board, but they have given my seat to another passenger. They were aware I was connecting from another flight that was a little late, but they did not care. The customer representatives were rude. A horrible experience.
Flight was cancelled had to move to another gate late again no internet paid for the month and never can use it waste of money
Flight delayed over an over all day until it cancelled at 1:30am. Would not repeatedly delay that late. Offer hotel rooms and rebook early. Very difficult for families with small children
A disaster, I lost my connection due to overcrowding at the Miami airport, having a 3-hour layover and the airline did nothing to reboard me on time and I had to sleep on the floor for 18 hours.
The flight was 90 minutes long and the stewardesses were extremely slow. I was in row 16 and they did not serve us drinks until we were descending for landing in a 90 minute flight. Unacceptably slow and at least 10 rows (20 to 31) did not receive any drinks or snacks for the entire duration of the flight because of the slowness of the stewardesses. There is no rationale to delay beverage service to brew coffee for a flight at six p m.
Flight was delayed three hours waiting for the flight crew, even though the plane was at the gate for the scheduled departure
It was a good flight. Of course it was full, but it went well.
We sat on the plane for 1 hour because the airline was short handed could not be unloading.
Seats in coach aren't padded enough for a 6 hour flight
Boarding, comfort, food/drinks, entertainment and most of all an extremely courteous and friendly group of flight attendants made my 12 hour flight an absolute joy!
The bad part was 2 hour delay and we were seating in the airplane it was getting hot and uncomfortable But after they fixed the problem everything went so smooth Crew were amazing very nice polite and caring
Touchscreens do not work. WiFi did not work. Food is possibly the worst on any European airline. Drinks came by only four times on a cross-Atlantic. The plane was two hours late because—it was announced—Lufthansa didn't have enough large aircraft in their fleet to accommodate an on-time flight.
It was freezing in the airplane. Everyone was wearing everything they had with them. The crew acknowledged it was cold, but did nothing about it
The flight attendants were superb and the service was outstanding. Some passengers with small children were very rude and inconsiderate, kids were constantly crying and some were running around the aisle unsupervised.
Terrible. There was a rattling noise the whole flight. The internet didn't work after I paid. Boarding is very disorganized.
Horrible flight attendant in back of economy that screamed at me, have already reported to United. Horrible food - for Gluten free, why would you assume the person is vegetarian? I was served some kind of horrible curry bean paste and multiple cold rolls and soggy vegetables with no seasoning... um no!
The crew member put her luggage and boxes behind my seat so I was able to recline while the passenger in front of me did for 8 hours. My knees were forced against the seat for hours :(. Dude sitting next to me hasn't showered in weeks so I almost threw up.
Sorry my last review for prg to fra was for this flight. My prg to fra flight was fine but my second flight back to Washington DC was with a slow awful crew who wouldn’t come in a timely manner to take trash and take trash before serving coffee tea and was shoving other people’s bottles of water on me when we were not traveling together
Lufthansa was amazing. Definitely upgrade your seat if you can swing it - they take very good care of their passengers. Customs in DC is nothing short of a nightmare though. Stood in line waiting to go back through security for 30 minutes, had to RUN through and across two terminals to make my connection and only had 5 minutes to spare. Terrible. Very very poor coordination by the airport staff and CBP.
I would have preferred something lighter for the second meal. Maybe a small sandwich .
They cancelled our flight the morning of departure at 4:30am.
my original flight was cancelled the previous day, and i was rescheduled onto this flight, which left much earlier in the morning, impacting my previous evening and requiring me to get up much earlier in the morning to get to the airport online. This practice happens way way way too much, and it seems on every airline, though AA is probably the worst.
The crew was very attentive and kept busy serving a variety of treats!
Terrible. Flight was 3 hours delayed and I missed my other flight to my final destination
Offered vegetable curry when it was actually tofu which I don’t care for.
British Airways planes are too old verses other airlines, followed by luggage not turning up, with a customer service team unhelpful in trying to locate or send to hotel was appalling. 3 days without suitcases on a leg that flies 2 x daily.
The flight was good the crew excellent…but take off delayed three hours!!!
Both mine and my husband's chairs were broken. Also it took 2 hours to get our bags after our flight which was wild.
perhaps eye contact with the cabin crew, instead of abruptness and an impatience to serve.
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