The quality of food is going down comparing with old history of excellent food. It was cold and a bad quality. The crew is always excellent and caring.
The crew were absolutely fantastic. They actively asked if passengers wanted refills and if they were comfortable. I was extremely impressed.
Emirates A380s are always wonderful to fly on. Their crews, food and service are always excellent. They are typically on time and the only thing I would change (maybe newer or upgraded aircraft have this) is bluetooth so I can pair my noise cancelling headphones without a cable.
The journey was nice, all the crews were very good and services are excellent
Great flight - Clubhouse met our needs, and the staff provided good service. Boarding felt a little chaotic, but given the size of the aircraft, it's always going to be challenging. Whilst the crew were friendly, the number of passengers meant that we received our breakfast items, but had finished breakfast before we were served a drink. Lunch was much better organised, and throughout the flight, the crew were attentive. Found the seats and ICE to be excellent. Disembarkation was fine, and everything possible to expedite the process was being done.
Wonderful Premium Economy experience. Felt as good as Business Class for food and entertainment. Comfortable sleeping too
No kids provided. Instead we were told to have contacted the airline that we have kids and require kids meals. We were not the only ones who inquired about kids meals. It’s odd. Emirates and other airlines give kids meals as standard and before the adult food comes out. The rice in our meals was gluggy and under cooked. The chicken was also raw. Sadly not the best experience with Finn Air. The hostesses tried to compensate with the snacks and drinks but missed the mark by a long way. Especially when paying Emirates/Qantas prices
Can’t complain Only downside was the Kiosk passport check and customs clearance at Melbourne. When will they improve that service🤔
Always my favourite airline. On time, lovely staff, clean comfortable seats. Well done
Premium economy on Emirate A380 is simply the best non-business class product. In fact its probably better than many business class if the seat isnt lying flat. The food and service is close to perfect!
Boarding was effortless, the food was outstanding, the seats in Premium Economy were extremely comfortable, and the staff and crew were excellent.
Very good overall. However, your choices of free movies was limited and there was no music Channel???
This was the worst flight I’ve been on. Getting on the plane where is was 30 degrees outside was hotter on board cabin must’ve been 33 degrees. This is a health hazard. They cannot be doing this to save on fuel. People could die from this!!. Fans and a/c was, off entertainment was off. Poor excuse given. Crew made the excuse that the system didn’t have enough power. They basically were operating on one engine to save on jet fuel till 3 hours later on cruising altitude and they then started the second engine. And finally the cabin was cooled. On a 7hour red eye flight this made it so uncomfortable and impossible to sleep.
Excellent as always, I won't fly to Australia, and back to the US on any other airline. The flight crew is always top notch, and have a way to make one feel extra special. Thank you for your service, I would rate Qantas Airways a 10+.
One of the best Qantas business flights I've had. Quality product
I got upgraded from economy to business, and the experience was outstanding
I disliked the fact that they forced people to put up their seats during meal service
Better than expected, normally I don't use this airline because they are too expensive for me, but if you can afford it, good on you, you won't regret it. Regards.
I have never had a problem with flying Qantas, so this flight was the same as any other.
Following a marathon flight riddled by delays and changes from Santiago, Chile, my flight to Melbourne from Sydney was on schedule but I was transferred to the next flight. The reason by ticketing and the floor manager was I missed the entry to flight by one minute! That's right, the emphasised that if I was 1 minute earlier I would be on the flight. I asked what was the point them emphasising 1minute overdue and how that helped me or the situation. They didn't care at all. Replying that if it was one minute earlier they would've done something and smirking delivering the information. Australian's do call Australia home, Qantas calls Australian's suckers.
Crew and food was good, ok leg room if you don’t have a big box under the seat. And the seats are so narrow (I’m only 70kg), will consider an alternate airline next time
Boarding from DOH to SYD the Business Class were pointed in a separate gate but no one there to receive us. Otherwise it was ok.
The flight was delayed and one member of the crew was a bit rude. But apart from that all good.
Terrible experience resolving missed connection after flight was delayed. 3 hour queue at transit desk, not enough staff, no organisation, worst ever flying experience.
The rows of seats in economy class are seriously close to one another making eating and resting just about impossible - there is hardly any legroom. Anyone larger than average size would have an incredibly uncomfortable flight. I had to basically share my seat with the lady passenger next to me as she was too big to fit into her allotted seat.
Food was good, attendants were friendly. Seats were not comfortable. Did not receive any amenities such as eyemask or earplugs that would have helped sleep. Additionally a large group of passengers boarded very late into boarding and were a disruption for almost the whole flight. Flight attendants did their best but the kids were making so much noise, kicking seats, and half the time no adult was sat with them so they weren’t being managed.
I staff or crew they were very friendly and humbly, they done theirs service very well, I appreciate them and thank you to the company or Qatar 🇶🇦 Government for providing as good service in their flight ,once again, thank you 😊 🙏 😀 😉 👍
Crews are very rude and unhelpful. Cramped seats in economy. Foods are useless
Boarding delayed, no communication. I left the lounge, and heard a final call, boarding started after a 30 minutes.
Very tight seating. Crew seemed too dis interested and too slow to remove main meal trays.
Flight map did not work. Crew was great, food was good, plane took off on time and landed early. That's all I can ask.
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
Efficiency of staff, and comfort and cleanliness of aircraft was all great. Maybe a hot drink without payment at that time in the morning would be good!
The plane was late (as was my flight out from Birmingham the day before)
The flight was delayed by an hour. Made the connection uncomfortably tight.
When we went to the lounge they told us to go into the main lounge and not the full business class section, later they told me that Lufthansa wont pay the full fee to alloq the business class passengers entry to the nicer sectikn where all the other airlines nusiness class passengers go into. Very poor arrangement.
Not what I expected for the last leg of a $5100 business class experience. Boarding was a nightmare. The flight was delayed and I had to keep checking my email to ensure I was at the right gate since the airline or the terminal had no clue until 15 mins prior to boarding. Food was gross, limited drink options.
Absolutely the most awful experience in the history of service from gate agents to baggage handlers. Never will i use kayak or Lufthansa again. Ever.
Never flown with LH before so all in all wasba good experience. Also good to know that approx 24hrs prior the flight opens up for being able to organise the seating free.
Poor food choice. They even ran out of fish in business class. Old dated planes, IFE and seating.
I have noticed that the airlines, including this flight, pretend there is going to be turbulence, announce such, and say they can’t do beverage service. There is no turbulence and the seat belt light goes off 10 minutes before they ask for tray tables up and seat belts back on. They are just trying to spend less money and it’s quite transparent
I enjoyed the flight. I did find it strange that when I arrived at my seat although I had paid for a window seat that I was assigned a middle seat. Thankfully I was between a couple and they wanted to sit together. Please do a better job with this BA!
Flight was fine, food much better than anticipated, and flight attendants were helpful and friendly!
The lack of organization at the boarding gate was shocking. It was impossible to determine where the line was and it was hard to understand the announcements. It was so confusing that my wife wanted to get on the wrong flight. I am also annoyed that BA is adopting the sleazy policies that the budget airlines invented of charging extra for even the first checked bag or choosing your seat.
My flight was cancelled and I was rebooked onto 2 flights on American Airlines: one from Heathrow to Charlotte and then one from Charlotte to Tampa.
My flight out of Miami was delayed by 2 hours which meant I had to quickly make other arrangements for pick-up in Glasgow. A $9 voucher for food was issued. That’s not much of a gesture in my opinion.
We were never contacted that our flight from Glasgow to London was delayed. Got to airport six hours early to find that we were going to miss our connecting flight to BWI. Our flight is scheduled for two days later and they only gave us a voucher for one night hotel. E we’re delayed on the front end too and had to fly to Edinburgh instead of Glasgow arriving six hours and taking a $200 cab!
The crew were very friendly and helpful. Also, the airline was very strict and not very helpful when I wanted to start by boarding from Heathrow airport instead of Glasgow international airport. I stayed 10 hours in the airport and no hotel or any form of compensation was provided. That sucks.
Flight canceled two hours beforehand, BA reticketed us so that we would have had to leave from Edinburgh instead of Glasgow, where we were already at the airport. We would have arrived in Boston too late to get home to Vermont. Instead with some pressure we were reticketed from Glasgow on Lufthansa, which avoided Heathrow, a great benefit after our horrible experience at Heathrow when we arrived in Britain three weeks earlier. (Kayak assebled an itierary that did not leave adeqate time for the connection at Heathrow, where thousands of people were trying tio get through inadequate and badly staffed security and staff did not know the slightest details about where and which lines we should get in.) The British Airways travel experience is not to be recommended these days.
Sitting in the plane for an extended period of time was very hot and uncomfortable. Very late arrival happened to not affect me but many others probably missed their connection because it also took a long time to get to the terminal.
