|Flights arrive in||Melbourne & other airports|
|Flights depart from||Scotland|
|Airlines||Qatar Airways, Qantas Airways, Etihad Airways, Emirates, United Airlines, Singapore Airlines, Air France, KLM, XiamenAir, China Southern, British Airways, Cathay Pacific, Lufthansa, Finnair, SWISS|
Pros: The customer service and food were excellent.
Cons: Next time I will fly business class for more space and comfort.
Pros: The crew was amazing and welcoming and warm.
Cons: The toilets was not clean and the boarding delayed without any explanation
Pros: Crew was amazing.
Cons: I had a problem with the seat cushion. Not comfy enough.
Pros: Amazing crew. Great service in economy.
Cons: Poor service and flight was dirty
Pros: The crew was very helpful, and the food options for vegetarians were great, and the entertainment selection was great.
Cons: My seat did not recline, but I told a flight attendant and I was able to get a better seat.
Cons: That I was rebooked for a flight I showed up to before it took me off. Literally people that showed up after me got on the plane
Cons: The plane's interior needed a makeover, as is old
Pros: Dear ok
Cons: Some of the Crew attitude could be better
Pros: I slept for 12 of the 15 hours so? Food was good!
Cons: More leg room.
Cons: 14 hours connection time and they don't offer hotel/meal accommodation that airlines like Qatar Airways do. I inquired about the hotel within the airport and it costs $300 for 8 hours. Ridiculous. There is no place to sleep properly in the airport, I saw people laying down on the floor.
Pros: That flight was sublime.The 787 business layout excellent,the crew excellent as well as the food and drinks.Again very surprised after previously read bad reviews....
Cons: Again pyjama on business class will have equalised Qatar business class.Well done,otherwise,Etihad.
Pros: La atención excelente. La comida muy buena. El abordaje y la entrega de equipajes a tiempo.
Pros: The crew was easily the WORST I have dealt with. Both on the flight to Abu Dhabi and to NYC. They were rude, unhelpful and extremely arrogant. A co passenger was chatting with one of them and she happened to mention that working with people was the worst ever. She’s been with Etihad for 5 years!!!
Cons: Your crew all need customer service and etiquette training. ASAP!
Cons: sea food
Cons: Luggage claim in chennai airport is horrible
Pros: The crew was responsive
Cons: The live news
Pros: The crew was amazing and very friendly. The plane was very comfortable and made the international flight not feel as long
Cons: Not much to complain about
Pros: The crew was great and the dinner was really good!
Cons: Breakfast could have been better and the seat was pretty uncomfortable
Pros: The food was amazing. The entertainment selection was borderline ridiculous—nearly too many choices!
Cons: The plane was too hot during boarding and again right before landing. It was really hot in Dubai so I understand why it was hot initially, but unsure why it became warm before landing.
Pros: The flight attendant was amazing and tried to compensate for the other problems of the flight.
Cons: The air conditioner was broken so the entire flight was extremely hot. The plane was so small that the engine vibrated the seats the whole time. It was miserable to be on the flight.
Pros: Crew was very courteous and professional.
Cons: Horrible 4 hour delays and no ETA on take off time.
Pros: Once we got going, it was a decent flight. Weather conditions made for a bit of a rocky landing on the first leg.
Cons: Lack of information for delays. Boarding was slow due to unknown issue. We sat at the gate for a while without knowing why (they finally told us 5 minutes before pushoff), then we dawdled for another hour taxing and waiting for the runway, with no explanation until near the end.
Pros: The woman at the counter was helpful and cheerful.
Cons: The experience was poor due to a flight delay that would have resulted in a missed connection. This resulted in a very negative effect because I won't be able to make an important business meeting.
Pros: Food, Entertainment.
Cons: Harder than usually landing
Pros: Friendly service and not a super crowded plane.
Cons: In-seat entertainment was not working for me, and boarding process could be drastically improved.
Pros: I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit.
Cons: Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA.
Cons: No complain . It’s singapore airlines
Cons: The person next to me had a distinct body odor.
Pros: Crew very professional
Cons: Boarding was a little confusing
Cons: I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight.
Pros: I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable.
Cons: Seats were not comfortable, even in Comfort + seating isle.
Cons: Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight.
Cons: Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta.
Pros: The crew and the timing were ok
Cons: The seats were uncomfortable
Pros: Crew helpful. Food good.
Cons: Better range of movies please
Cons: Staff rude and short
Pros: Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.
Pros: Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight.
Pros: Getting off of the plane
Cons: This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork.
Pros: Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!
Cons: The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure.
Pros: Finally getting a flight the next day
Cons: My seat was given to someone even though I still had time to make the connection.
Pros: Very responsible and kind cabin crew. We were delayed by maybe 8-10 hours because of weather. The crew would have to work all night, but were very kind about the situation.
Cons: Short flight; so there was no real in-flight entertainment. That's really alright though.
Pros: Easy boarding and flight was 3 and 3 across. Short flight but nice surprise that they still served a full meal and came by twice serving drinks. Would fly again.
Cons: They keep the air temp. somewhat warmer than we are used to in the US in the cabin but we just kept our vents above our head open with a breeze on us so it was ok.
Pros: The crew was ok but the seat was not so good, the toilets are clean. The workers on check in were nice
Pros: The boardings service was perfect.
Cons: From Bejing was the flight more 4 hours delayed. It wasn't comunications why?
Cons: My luggage was left behind in China. It's been 3 days and I'm sti waiting
Cons: The crew is very nice and my Premium economy seat was great.
Pros: Seat super small, could not avoid touching other passengers, I am not obese.
Cons: One toilet for 120 economy class passengers, no beverages served complimentary, even a glass of water cost you. Unbelievable cheap, crappy airline now, what a downfall for such a carrier.
Pros: Food fine. Entertainment choices fine. More leg room than American.
Cons: Departed over an hour late. Preferential treatment given to a family member of flight crew. Also, kind of stingy with water.
Pros: Very enthusiastic and pleasant crew who worked hard to provide a meal and drinks to all Business Class passengers on this short 33-minute flight.
Pros: The flight attendant in our long flight, London to Hoiston, was extremely nice and took very good care of our section. The seats were not all that comfortable: you could feel there was minimal padding on mine and my partner's neck rest wouldn't stay up.
Cons: We were shocked to learn there were no outlets on the long flight from London to Houston. Luckily we had a power bank, otherwise our phones would've been dead.
Pros: Things were pretty smooth.
Cons: Could have done without the flight delay.
Pros: The crew were busy but very attentive
Cons: I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones.
Pros: Crew was really good and the seating was quite okay
Cons: Seating distance
Cons: 3 hours delay for a flight of 1 h 45 min
Cons: Seat was very uncomfortably
Cons: They need to smile and respect the passengers
Pros: Plane was super nice and new and crew was great!
Cons: I don’t have bed for my baby and I asked the server for yogurt she never tell me they have or not
Pros: Lufthansa is always incredible.
Pros: Good flight in a nice A380, I’m in the top floor on premium economy.
Cons: Crew is not smiling a bit and slow service even if she serve only 32 of us in our section. Flight is not really smooth and shake a lot.
Cons: Airline lost my bag. Not happy at all. Lufthansa is a let down. I’m an beside myself and there are meds in my bag that are needed.
Pros: Crew was amazing, service was super attentive. Plane was new with plenty of space. P
Cons: Really exceeded my expectations for a short haul flight. Kudos to Aeroflot!
Cons: The seats are uncomfortable, no leg room, no space between seats and the trays hit ones’s stomach. The whole experience was very uncomfortable. The food was awful. Overheated and not cooked through at the same time. Breakfast was odd. Non-Greek yoghurt and cashews. Just strange.
Pros: Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)
Cons: It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin
Pros: Finnair cabin/seats, clean, quiet and comfortable airport in Helsinki
Cons: Not only the first flight got delayed for over 2 hours. I had to re-book the second - connecting - flight because of that. Now it made my layover instead of 1 h 45 m - 5 hours! Then the second flight got delayed!! So instead of 5 hours layover it was over 7 hours!!! Very inconvenient and upsetting experience. The only reason I booked these particular flights is because they were advertized as "the shortest trip" time on your website...
Pros: The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing
Pros: Crew was very nice and helpful.
Pros: Crew was great. Seats were uncomfortable. No air. It was extremely hot.
Cons: Terribly uncomfortable seat.
Pros: Flight left on time & arrived on time.
Cons: Quality of the snack could be improved.
Pros: The crew was very cheerful and helpful even though I was puking my guts out on a long flight with a lot of turbulence
Cons: It was an insanely long and pukey flight. The airsick bags have this seal that you have to tear off before you can open it which my son discovered a little too late.
Pros: Justfly stoled my money as i booked for seat and paid 30$ And the seat didnt booked I want my money to be returned
Pros: crew was nice and helpful
Cons: food quality needs to be better food quantity needs to be increased slightly food options need to be better entertainment system was ok but content was mediocre.
Cons: Unorganized too shaky flight made me sick to stomach ,foods are not good service not good
Pros: The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you.
Cons: For such a long flight should have given us more water. But were responsive when asked.
Cons: Unfortunately the flight could not be shorter. Otherwise a perfect flight, and well worth the price.
Cons: Crew was not friendly. Also - who thought putting call buttons in the armrest was a good idea? We had 10 accidental calls from the people around us alone.
Pros: Great seats on the 787 dreamliner
Pros: the flight left and arrived on time
Cons: The crew were lazy & rude
Cons: The vegetarian meal selected came in as vegan meal. This happened for both onward and return journey. The regular meal provided to passengers were better than the vegetarian meal selected
Cons: Entertainment was not working
Pros: Plane was fine
Cons: The bus took forever to reach the plane. Food quality was poor
Pros: Amazing crew
Pros: The food was amazing with good And comfortable air conditioning. Cleanliness was maintained as well.
Cons: The food serving was late it could be more manageable. The leg space is also not comfortable. Also the some seat needs to be repaired as the recliners not working.
Cons: No it was good
Pros: Food was phenomenal. Unbelievably good.
Cons: Paid EXTRA for "Twin Seats". The bar in between seats didnt move. VERY uncomfortable for a 14 hour flight. People on that plane were like ANIMALS. Standing on the toilet seats, water all over the floor of the bathroom, out of toilet paper at 7 hours in. Disgusting. Never again.
Pros: Great crew, comfortable flight
Cons: the inflight food needs to be more accommodative
Cons: too many little children
Pros: Getting off the plane.
Cons: First, it was a big ordeal to get seats together, traveling with 3 children. Seats did not recline. No movie screen, entertainment. Weren’t allowed a carryon, only under seat. Will not fly united again.
Pros: The crew was so friendly and accommodating.
Cons: On my San Francisco to Panama City flight my vegetarian meal was not there. It wasn't a big deal in the end because I slept through most of the flight. I do find it odd though that on all of the other legs of my trip I had my vegetarian meals.
Pros: The reps at customer service were very nice and helpful. Kudos to them
Cons: I missed my flight to Grand Junction the night before because my plane from Dulles was delayed. So, consequently I had to spend the night in Denver. I was not pleased with that at all.
Pros: Not much, don't really like flying at night. The crew was nice enough.
Cons: Our flight to Denver was delayed by 3 hours, so I had to wait for 5 hours. Supposedly we were waiting for another plane because the original plane had a damaged wing. Who knows if these things are true. Maybe they just don't have enough pilots. I missed my connecting flight. Less time unboarding
Pros: The crew was cordial but could have been more pleasant. Seats were horrible and the bathroom was smelly.
Cons: Some type of air deodorizer in the bathroom and crew with a smile.
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