I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Terrible last row seats many seats available but no offer to move to better seat
Delay on my previous leg, had to run to catch my flight. But that happens. Overall ok.
At the airport, terrible, I do not want to even remember it. It was too humiliating for a business class passenger.
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
Didn't get a seat assignment until the last minute even though i picked a seat.
Flight was on time and the meal and service were good.
Old equipment, needs upgrade and seat comfort. Internet didn't work 75% or the time.
No gates avail at DFW so our incoming had to wait 30 mins for a plane to push back because they Had mechanical. We boarded 90 mins delayed and then we had a mechanical. Come on American…do better. Also at my seat the tray table had not been cleaned. Floor had not been cleaned. But captain and flight Att were very picture and apologetic.
It was a little concerning to hear the ground crew arguing with the flight crew over baggage space. Instead of taking them and checking them, they started checking for space in the first class cabin moving items around like the flight crew didn't know what they were doing. I was embarrassed for them.
On the plus side, crew was attentive, drinks were cold, and in-flight entertainment selection was better than some other airlines. On the negative aide, Plane was delayed almost an hour, either no announcements from the gate crew. Biscoff cookies are gross, appreciate airlines that give a choice. Also, crew had no personality or enthusiasm at all.
I was originally scheduled on AA 1763. When I landed in Miami, I went to the counter for flight AA 2115 to try to move my flight to this one. I was in a first class seat on AA 1763. While they moved to me this flight, I was told that there were no other 1st class seats available and they assigned me into coach. However, when I was getting off the plane I noticed that one of the pilots who was also in line to go jump seat - somehow miraculously got a 1st class seat on this flight. It is actually infuriating that I had a paid 1st class seat yet somehow they would move an AA employee ahead of that. At a bare minimum, they should have compensated me for the fare difference and I really think paying customers should ALWAYs get the premiere seats.
UGH I HAD TO MISS MY FIRST FLIGHT TO TAMPA CAUSE OF THE 10 MINUTE DELAY OF THE ORLANDO TO MIAMI ONE SO THEY HAD ME GET ANOTHER TICKET. I AM NOT HAPPY AT ALL BECAUSE IT MADE ME MISS MY CONNECTING FLIGHT FROM TAMPA TO LONDON AND FORCED ME TO MISS A DAY AT MY ROOM IN THE UK.
Wish they didnt delay off-boarding for 10 minutes so i could connect to my flight from miami to tampa
We experienced gate changes and a long delay. My seat was dirty when I boarded and I had to use wipes to clean it myself. There was an unpleasant and overpowering cleaning product scent on the plane as well that lingered through the flight.
One of the best flight experiences I've have had in along time. Would fly with them again.
One of the best flight experience I have had in along time. Would fly with them again.
Like getting a bus. No great luxury but will get you there
Got us to destination alive, albeit a bit late. Luggage was left behind. No live tracking app available (available on some other airlines). Supposedly going to be delivered in next couple of days.
So, the trip from Dublin to LA did not really happen because the flight took off before we could finish the transfer.
Very nice experience. Flight had good entertainment system and good food options. Customer service was very friendly and nice as well.
Like - the crew were nice Dislike - sitting on the tarmac for long periods after boarding and landing.
I was not admitted to the flight!!! i need a refund for this.
One of the best flights I've been on in a while. Very genuinely friendly staff. Courteous, kind, respectful. On a past flight (not Aer Lingus) I remember being woken up rudely to put my seat forward. Like a child being berated for something. Oddly jarring experience when someone could just tap you gently on the shoulder and gesture kindly. But I noticed the Aer Lingus staff were incredibly patient with everyone on the plane. It's the holiday season and I noticed a lot more elderly customers on the plane than I typically see flying, and the staff went above and beyond with helping accommodate people. Service throughout the flight was flawless. They came through offering water, and picking up garbage at perfect intervals. Seemed like this flight, everyone was on point. And the flight landed early on top of that
Seats are small, but comfortable and more space around you, so for a normal person the seats are perfect. If you are a big and fat individual, I would not think the seats are comfortable. All else was good and normal. Lots of movies to watch.
They wouldn’t check in my luggage even though I had one checked bag prepaid. So I took my bag to the gate and tried to check it in there and two employees scolded me for bringing a large bag to the gate. I told them I was trying to check it in and that it was prepaid, and they said they couldn’t guarantee that it would arrive at my destination but they finally let me drop it off when boarding the plane and pick it up right after exiting the plane. There was no food, and there was no entertainment.
Overall satisfied and would fly with them again. They could improve the check-in efficiency at BOS, we got backed up because it seemed there were passengers requiring much more time for check in.
The customer service was unbeatable from the wheelchair assist team to the flight attendants. The pilot also did an excellent job managing the turbulence.
Delays at check-in, seemed like they were short ground staff at the time and some passengers needed extra processing.
Again, we paid $ 328.00 for specific seats are were assigned those seats.
Having been prepared for paying for everything on board other than water, coffee and tea the service was OK. Food and drink is expensive but the food was OK if limited in scope. Plane was clean and obviously well serviced. After complaining about having to walk in wind and rain to a get a bus to the airport the same thing happened at Portland. I’m sure you could get a terminal gate flight, complimentary food and drink for not much more money without traipsing through rain and slush in Reykjavik. Not bad but not great.
If there was a disclaimer regarding food service or lack thereof, l missed it. If l had known l would have prepared better. Same with transferring at Reykjavik. No information about disembarking via stairs into rain, slush and puddles deep enough to swallow a foot. After being treated to haute cuisine restaurants and warm inviting environment during the flight, the airport is, let’s be kind, disappointing. Plane was comfortable, Airbus, staff were welcoming enough. I would likely try the route again. Maybe have a night and day in Iceland. Maybe not.
The boarding process seem to take longer than necessary, resulting in a 20+ minute delay
It was too cold in the plane my feet froze
No meals included on this long international flight. Most airlines will offer you a meal when flying internationally. Not Icelandair. Your included choices are water and coffee. Poor customer service. The airport was also very confusing.
The seats were comfortable. So many empty seats allowed for stretching out and sleeping. The onboard entertainment was pretty good. The cabin crew were so kind and kept the passengers well- hydrated, and well fed.
We had American Airlines on our return and it was confusing if we were going with Aa or BA I had 2 different flight numbers and didn’t get our gate until it was boarding. So we were a bit nervous as the which it was
Entertainment system didn't work well. Also no new movies and limited choice of other programmes. . And only one USB A charger option. Most modern electronic items needs USB C. Planes should offer both
My touch screen at my seat wasn't working, the films BA advertised on the website for this flight were not available, and the plane was a little dated, food was good and the staff were good, just let down by the aircraft facilities.
Did not like the seating configuration at all with 2+3+2 in business class. Lacking total privacy and comfort
Check-in experience, for business call please provide a premium experience
Lost my luggage, ran out of food choices in business class, ground crew was completely unapologetic.
Great seat in premium economy, great food and drinks throughout lots of in flight entertainment. 1 hour 40 min delayed flying out , 2 1/2 hour wait at passport control in tampa
Have travelled business class with other airlines who profess to be the best in the world. They can however not beat the service and comfort that BA provide.
The boarding process was very poorly organized. Too many people had way to much carry on and resulted in loading overhead bins being the gating factor. Time for change.
