Cons: "Screwed again for carry on bag which I attempted to upgrade from 7kg to 10kg online, paid my €20 to learn at the gate that it changed from a "carry on" to a "to be checked in" bag. I was td I would have to pay another €25 to take it on board. I just refused and left my bag there with them. Tired of Ryanair deliberately screwing people fo add ons especially when there is no deliberate intention involved in the action. No empathy or understanding just screw the Customer at every opportunity. No longer a Ryanair Customer, its Service and Respect that I prefer,,,"
Pros: "Crew was very nice!"
Cons: "Amount of carry on bags were unclear and we got charged 50£ for having a second bag. This was very confusing and frustrating as we boarded. We were told it was for space but there was plenty of room for luggage."
Pros: "The flight was cheap."
Cons: "Flight was delayed over an hour because the pilot was late."
Pros: "Ryan air no hastle toom off on time landed early"
Cons: "Nothing great airline i use them all the time"
Pros: "Plane wasn’t fully booked so allowed for swift boarding and disembarking"
Cons: "The reintroduction of ‘quiet flights’, 2 years okay Ryanair has a big campaign, no announcements other than for safety before 0800 and after 2100. So people could rest on early morning and late night flights - this stoped some time ago. With no advertising.!"
Cons: "Flight was delayed significantly with no communication"
Pros: "No issues getting on flight pretty straight forward."
Cons: "Flight was late. Gate agent hassled me for my Irish residence permit without articulating that she wanted me to produce it."
Cons: "It was not Ryanair... It was KAYAK who fooled us."
Pros: "Fast flight"
Cons: "Mess at the airport, ryanair speeding at the gate but not with the flight"
Pros: "There is nothing to like about an airline that appears to have low fares and then nickel & dimes you for everything, typical bait-and-switch style of doing business."
Cons: "First of all, this airline needs to train their staff better. The gate agent I dealt with on a flight has no business in any field where she would be required to work with people. Second, this airline needs to get their s*@t together when it comes to baggage. I was humiliated (by the creature they hired for a gate agent) when I was forced off the boarding line and then demanded to pay 200 euros (cash only and in euros only) for carry-on luggage that was under the size and weight requirements, and had already flown, without incident, on numerous flights during the same trip. I filed a complaint with Ryanair and weeks later received a very passive, useless, response from some brain-dead individual in corporate I suppose. No one at Ryanair cared about the mafioso-type treatment my family and I, including my 80-year-old mother, received. Avoid this airline at all costs (literally and figuratively)! It will not save you money, or anything else. It will only cost you more!"
Pros: "I initially liked the initial low fare rate."
Cons: "I didn't like the checkin process online and being charged the 55 pound fee for not checking in early. I was having problems accessing my account and requested my password to be changed in the morning several times, however, they did not send me the link for the password change, and therefore, I was not able to login to check in correctly."
Cons: "expensive ticket when you add up all the fees, plus it’s stressful and chaotic."
Pros: "The staff is rude."
Cons: "Never heard of having to keep windowns open the entire flight."
Pros: "The crew was friendly and helpful."
Cons: "The flight was delayed and even the crew seemed to be getting no information about it. Ryanair did nothing to compensate their passengers for a 2 hour delay."
Cons: "My flight was missed from Stanstead to Dublin and RyanAir employees did not help me, they only wanted to sell me another expensive ticket."
Pros: "The crew were quick and efficient"
Cons: "The flight was delayed and we had to stand outside on the tarmac in the freezing cold for about twenty minutes before we were allowed to board."
Cons: "Worst landing I’ve ever had hands down. It felt like we dropped out of the sky. You get what you paid for."
Pros: "Nothing, I would rather pay more next time to take a flight that offered better service."
Cons: "After everyone qued to get on plane last minute change in gate, everyone stampeded to new gate, flight to London very stressful. While in England we were worried about whether we would even get flight back with reports that multiple flights were cancelled due to messing up on pilots vacations. No services unless you paid, the stewardesses constantly peddling items for sell which was annoying."
Pros: "They did not cancel our flight like they did others."
Cons: "Did not pay to choose seats and my wife and I were at separate ends of the plane - i had an empty row. SAME THING BOTH FLIGHTS."
Pros: "Fare was reasonable."
Cons: "Boarding process was slow and tedious. Asked for boarding pass by gate agent and flight attendant. Created unnecessary delay getting everyone seated."
Pros: "I liked nothing about this flight."
Cons: "I didn't like the fact that I was never allowed to board this plane and I ended up having to book a hotel for a night and then fly out the next day on an Air Lingus flight. As I found out later, Ryanair did send me an email saying that I would need to print out my boarding pass early. However, I had already left the U.S. and never saw that email. Then when I arrived at the airport, I was told that I would have to go to customer service in order to obtain a boarding pass. Then the line was so long that I could never obtain a boarding pass in time. No one was willing to help me even though there were plenty of employees standing around doing nothing. So I ended up buying three Ryanair tickets that were worthless. I will never fly Ryanair again and I would recommend that no Americans ever fly on that airline."
Pros: "The crew were really friendly and helpful. It was painless, quick, and easy :)"
Pros: "The steward was friendly."
Cons: "Low fare is an illusion. They forced customers to check in carryons that would have been qualified as carryon by other airlines. Any checked in bag cost $35 and there is absolutely no free check in bags. We ended up check in 3 bags for two of us. Service is super slow. In addition, if you are traveling to London, the airport they use is STN which is at least 1 and half hours from the City. There is no Uber available from that airport. Tax cost is $120+. As you can see, no matter how cheap the ticket might seem, it ends up to be very costly, no matter you are talking about money and time. Flight attendant was friendly but the Rome CIA airport service was horrible (that's where they fly out from). You first have to stay in a long slow line to get the check in bag invoice, take it to a payment counter where 3 out of 4 service people were on there phone texting while there is another long and slow line of travelers are waiting to make payment. We almost missed our flight despite the fact we got there 3 hours earlier."
Cons: "Allocation of seats saw my wife in 5c and myself in 31d. 31e was vacant."
Pros: "It was a quick flight"
Cons: "The employees were just as unhelpful flying to dublin as they were flying out of dublin. Simple questions were met with disdain and annoyance rather than polite answers. We went through 3 different people before finding out that we didn't need to go through any of them which the first person could have told us. By the way the first person was a customer service attendant and he swiftly moved us on to the next line to stand in which was completely unnecessary and a waste of everyone's time. I will never fly with ryanair again."
Pros: "Friendly and helpful cabin staff"
Cons: "Really cramped seating :-("
Cons: "thought i checked in on line; apparently didn't submit and was charge $50 euro x 2."
Pros: "Good service overall from flight crew."
Cons: "Left 20 minutes late and missed our next flight."
Pros: "Quick to unload."
Cons: "In flight costs"
Cons: "Confusion at the airport. I went to check in only to be told I have to wait in a different line to pay for a checked bag, went to the other line, waited an hour. Why wouldn't you let me pay for a bag when I check in? Instead of sending me to customer service. The flight was delayed, sat in the boarding line an hour."
Cons: "The plane seemed incredibly old, like nothing I've seen before. They wanted to charge us 50 pounds to check in our luggage at the airport. I never received an email about needing to check in to the flight online. Luckily we arrived early enough to the airport for the customer service desk to let us know we only had 20 minutes to check in on our mobile devices. The landing of the plane was also the worst I have ever experienced. Everything was so unorganized and uncomfortable about this flight and airline. NEVER traveling with Ryanair and will recommend to all friends and family to avoid Ryanair."
Cons: "Anytime I felt asleep I was poking by the crew member running around the plane to sell food, scratch cards etc. When I asked for a glass of water I received an answer which states that water is impotable. What a shame. They force you to buy whole bottle."
Pros: "The staff & crew on the Ryanair flights I take are kind, caring and very professional. I am a regular flyer Thank you Ryanair Also I need to use OCS in both Palma & Dublin they are super! This makes my traveling so much easier and relaxing."
Pros: "We had no problems with our flight"
Pros: "The price..."
Cons: "The flight was delayed for over 2 hours with little information to passengers about why/with new expected times. Boarding was a mess with people all of a sudden rushing towards the door. On board, the crew seemed very flustered and was constantly rushing around, unsure who ordered what, etc. At a minimum, I would expect free coffee and water and was surprised to find out that was not the case on this flight. Not a positive experience and will try not to fly Ryanair in the future, will also not recommend to friends."
Cons: "They never gave me a gate number and we ended up going to the wrong gate and missing our flight... We even asked for one and said it was our responsibility... Also we were charged 90 dollars for not registering online 2 days in advanced"
Cons: "Charged us 90 pounds extra because we didn't have access to the internet to check in the day prior. This is a very discriminating practice against those who can not afford to be on the internet. It should not be allowed and our money should be refunded. Shame on Ryan Air to have such a discriminating program. Cost for a one way trip from London Stansted to Dublin, Ireland for two, 45.72 for tickets, 58.32 for luggage, 90 pound fee for not using the internet, total 194.04 pounds. Cheap is relative?"
Pros: "Punctuality, cheery crew, decent leg room compared to some other airlines, inability to recline seats (great!)."
Cons: "Lack of seat-back pocket in front for book, newspaper etc."
Pros: "Cheap flight Pleasant flight attendants"
Cons: "Ended up missing flight because they said I didn't check in online. I did everything I was prompted to do (passport number, add a bag, etc), but apparently there was another button on the bottom of the webpage I had to scroll down and click. They wanted to charge us 45 euros each to check in onsite. The first person also said we didn't pay our baggage fee, which we did. Once we got things situated the doors were closed (even though the plane wasn't leaving for another 45 minutes) and they wouldn't let us through. They wanted to charge us 100 euros each to change to another flight, when the flight itself cost 39 euros. They wouldn't refund the baggage fee either! Apparently they can charge such a low ticket price because they get their money by scamming people out of it. When we finally DID get on a flight the next day, it was like an infomercial the whole way there...trying to sell people everything from water to watches. I would never suggest Ryanair to anyone."
Pros: "Really enjoyed my flight to London & back to Dublin with my Nieces"
Cons: "Would have loved it if there were some Irish stewards or stewardesses on board as it would have been easier to understand their accents and they tend to warmer & friendlier in their dealings with passengers"
Pros: "Friendly crew"
Cons: "The seats are to close to one another and gets unconfortable fast"
Pros: "Cheap flight from an ideal airport for my family to travel from. Online booking was simply and flawless. Check in on line was speedy and simple."
Cons: "Service on the plane was slow. By the time we got a cup of coffee we were told to place the trays away as we were about to land. Staff seemed unhappy but did look after us."
Pros: "Nothing. Do not fly. They are horrible and have horrible service."
Cons: "When we got up to the register we had to fork up over $80 for bags that could have even been carry-on's. While booking there was nothing stated about these charges. If this was going to be a charge it should have been made clear. Very unimpressed and displeased with the service from Ryanair."
Cons: "slow, disorganized check in. Boarding is hideous, I'd rather wait in a DMV line. Airline run as if consumer, and luggage, are to be avoided. I cannot understand why Anyone would fly them routinely."
Pros: "Early boarding for premium customers."
Cons: "I paid for a premium seat which was narrow and had hard sides instead of armrests, very uncomfortable. I ordered a gin and tonic until they told me no ice on the airplane. Are you kidding me? This is the first flight that I've ever heard of this, hello 1950."
Cons: "After experiencing a hardship, Ryanair staff refused to allow me to check a bag because I didn't have the funds. They made me unpack it and load it into a carryon. As a result I had to leave some valuables behind. They did not have a humane bone in their collective bodies. They charge you for EVERYTHING, including water. They're so hard up for money they sell lottery tickets in flight! Don't EVER waste your money flying with them."
Pros: "Cost Convenience"
Cons: "Walking across tarmac to board No music or anything"
Pros: "If you are flying without luggage or carry-on, Ryan Air might be fore you."
Cons: "The airline charges a ridiculous amount for EVERYTHING! We bought our tickets and realized almost immediately that bags were not included. We tried to upgrade our ticket type to be inclusive of a bag, but took two hours to navigate their automated "customer service". Finally got through to a live person (which they charge for), they will allow you to upgrade the ticket if you bought through KAYAK. You have to purchase your bags separately, and 1 bag was significantly more than what our ticket costs. I contacted KAYAK roughly 5 hours after the original purchase, and they could do nothing because Ryan Air is a low cost carrier. It was cheaper buy Aer Lingus seats inclusive of luggage than to add luggage on Ryan Air. I will never fly Ryan Air again, and caution anyone trying to buy Ryan Air through KAYAK"