SAS canceled flight the day before we were to head to Athens to catch our cruise ship. No warning whatsoever from Kayak or SAS. We only found out when we tried to check in and in red letters it said "Canceled". Kayak states they never received any message from SAS regarding this cancellation. SAS decided just to change our flights for the next day which was very unsatisfactory. NEVER AGAIN! Turkish Airlines is the way to go!
The staff onboard between IAD and Copenhagen was not friendly
Pros: "crew was pleasant"
Cons: "boarding was chaotic"
Pros: "Great service. Very comfortable seat"
Pros: "Made it"
Cons: "Nothing in particular"
Pros: "Fast and efficient!"
Pros: "Flight attendants were kind and patient and attentive. Older plane had more seat room, and the food selection was tasty and reasonably priced."
Cons: "No entertainment options beyond airline magazines, but it was to be expected on a European flight under 3 hours"
Pros: "In time! And with a very nice person Crüe."
Cons: "The food can always be better!"
Pros: "Professional and courteous crew"
Cons: "Nothing, was a pleasant flight"
Cons: "They seats were cramped and didn’t have a lot of cushion. The BBQ chicken lunch was not good. There needed to be more frequent water available"
Pros: "I had a middle row of seats that I was able to stretch out in and sleep."
Cons: "Better Food Choices...not everyone likes cheese!!!"
Pros: "Guess what, we took off and arrived on time!"
Cons: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"
Cons: "I will never fly with spirits again.. ever"
Cons: "My flight was cancelled and no one notified me! Instead, FlyUs.com placed me on a different SAS flight that had a 15 minute layover in Copenhagen. Needless to say, I would have missed the flight from Copenhagen. I realized the issue the day-of, spent hours on the phone trying to book a different flight through the customer services at FlyUs.com (stupid company!), and was finally rebooked by SAS on a different airline. When I called SAS directly, they immediately took care of the situation and handled it well, but I wasted an entire day dealing with FlyUs.com, waiting on confirmation for a flight that I was never going to receive. The whole experience was awful."
Pros: "Most everything"
Cons: "I'd like to be able to get seats together as a family before getting to the gate...I had to ask for switches both outbound and inbound, which they were nice enough to make."
Pros: "The food was great. The fresh bread is always wonderful."
Cons: "There were no free alcoholic drinks which help me to sleep. I changed seats and moved Mach further back in the plane. I don’t know if that contributed to it, but I was disappointed when I learned of this."
Pros: "Small airplane"
Cons: "Confused information and double/extra charge for only one check-in baggage. They should make clear in the first place when booking ticket or check in online but NOT. I have to pay $83 dollars for one luggage."
Cons: "Noen hadde spydd på bordet på sete 1A, flyttet til 2A"
Pros: "Very friendly crew. Complimentary bottles of water. Comfortable blankets."
Pros: "Nice aircraft (A321) and informative ground staff."
Cons: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest."
Pros: "Made an effort to avoid the turbulence."
Cons: "Bumpy ride."
Cons: "Bad food Bad service Dirty plane Bad choice of movie collection You only get one glas of non alcoholic drink with your main meal. If you want more you have to pay ! Thats not a good service for a long trip fligt: washington-copenhagen and back. All other Airlines i have been with gives you a choice to choose between 2 different meals, buT SAS they decide for you ! And i have never seen any airline serve pork/ ham because of different believes people have, but SAS service you pork on an international 8 hours flight ! This is first time and last time I’m gonna fly with SAS. I always fly with KLM , perfect in everything and anyway. NO MORE SAS FOR ME !"
Pros: "Smooth flight, boarding was seamless."
Pros: "Excellent from boarding to departing the aircraft, very polite staff and comfortable flight! Thank you"
Pros: "easy board, timely departure & nice tea :)"
Cons: "seats were small and a bit dirty"
Pros: "Entertainment options"
Cons: "Super hot throughout flight. Had a 9 hour layover and the flight arrived after the gates closed so the only options for 12am-5am were wooden benches in random sketchy areas. Had to wait in line to wait to get in line to finally board the plane The food was two rolls ups three hours apart"
Cons: "The flight was good but it seemed like the heat was on instead of the a/c. besides that it was fine."
Pros: "The flight crew was courteous and professional. The seats were comfortable."
Cons: "The flight came in a little late. However, the plane was nice."
Pros: "All good with SAS. Not good with me. I forgot to ask for a window seat."
Cons: "I makes down for food and entertainment but food could be bought and provided entertainment is not necessary for short flights with such good views of beautiful Norway."
Pros: "service was good"
Cons: "The plane was full. Sets in economy were very small."
Cons: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"
Pros: "Crew and plane good. Friendly and English was excellent."
Cons: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Pros: "That the person with whom I would have shared seats, found one with their party - had all the space...by chance ! The people at the counters are nice."
Cons: "1) I had an empty bottle and asked for water for multiple medications (as I had sprained my foot) thinking the stewardess had a jug of water. She opened a bottle and poured a fifth . I said I had to take many pills (antiinflamatory are three) plus iron and probiotics I take. She told me, holding the used bottle mostly full, that if I wanted more , I should buy a bottle !!!! And put it away !!! How insensitive and inhuman !!! I didn't know she was going to open a bottle !!!! Very insulting !! 2) When another stewardess passed by offering food, I asked what did we have a right to and she (only then) offered me tea or coffee (which should have been offered first). They I asked, as in all other flights (short South American flights and USA donestic) if she gave crackers or nuts to which she unnecessarily gloated pointing to the curtain that there , in economic plus , they had everything free ...insulting treatment and unnecessary information ...just like in my trip to Nice !! Same attitude ...it's probably horrible training courses. 3) you'd think the men and women that speak over the loud speaker would have bothered to learn English ...it was broken English and even sounded like babble to me...so I just ignored it ! 3) again no instructions for transfer as you come out of the plane. Had to figure it out asking cleaners ..as my flight was at night again. People below seem to coincide in that they complain of rudeness and lack of re-direction."
Pros: "Crew taking care of us was excellent."
Cons: "Food terrible. Our seats in Plus were in bad condition, they move us that also were in bad condition, hey you are paying Plus to have good seats!"
Pros: "the plane arrived"
Cons: "booking Boarding comfort Food service"
Cons: "So many delays and lost luggage. The craziest was leaving Manchester. I was supposed to have 30 minutes after leaving security at Manchester and would have done if they hadn't decided to board early. That's ok but then we sat on the plane waiting which resulted in leaving later than the original time of departure and therefore a large run for my connection at Copenhagen. Was badly organized clearly."
Pros: "The crew was friendly."
Cons: "The crew forgot to start serving the final meal until 40 minutes before we landed which resulted in them nearly throwing food at people so that they could quickly get through the plane and sit again before descent. I was not able to choose my seat and was seated in the back of the plane. Consequently this meant that every parent on the plane with two-year-olds decided that the best place to let them stretch their little legs was back by me. I work with small children so I understand that when they reach that age all they want to do is kick and punch, but I didn't want to end my vacation by having half a dozen two-year-olds punch my leg or try to crawl under my chair as they wandered nearby. I still have bruises."
Pros: "It was quick and on time and not very crowded. Nice crew."
Cons: "No snacks and no entairtainment."
Cons: "Rated low on food and entertainment because they didn't have any of such items... Not because they were bad."
Pros: "Clean Cabin/Food selection/"
Cons: "it all started at Boarding..... long lines with no access for premium passengers to board. get to Aircraft and no greeting......Late /Delayed Departure which caused a HELL of a Trip including missed connections in IAD and Sleeping in the Airport till that next day! my 16 hour trip back home turned into 37 Hours.........Cabin Crew not so friendly and in a rush! I was surprised, normally they are always pleasant and smiling."
Pros: "I upgraded for reasonable $$ and it was great - will do it again! Flight was in time, easy, friendly service and good flight"
Pros: "One of the best we've experienced--very comfortable very spacious seats , The crew is very attentive and accommodating. We were fed three times and was offered beverages frequently."
Pros: "we didn't crash"
Cons: "it was extremely hot in boarding area. when we landed we sat on the tarmac for an hour with no air conditioning and we weren't allowed to use the"
Cons: "no food very cramped small seats plain full to capacity"
Cons: "I could not check in online for this leg of the trip and so could not simply go to a baggage drop line. The company handling checkin dealt with 4 or 5 airlines. It was not clear from iceland air website that i had to checkin with SAS. First stood in line for iceland air then had to go stand in line again for company handling SAS. Spent way too much time online doing this. Otherwise trip was fine."
Cons: "Bought tickets 8 months before flight. Was put on Standby status. Unable to get confirmed seat assignment until about 15 minutes before flight. Wasn't sure we would make flight until new boarding pass was issued by gate agent. And that boarding pass bounced when trying to board plane. New boarding pass had to be issued with another seat assignment. SAS is on my no fly list."
Pros: "Flight on time. Meals and service were better than expected. Long international flight was smooth."
Cons: "Flight was canceled"
I tried to reschedule the flight due to COVID and I could not get a hold of anyone either through their website or phone or email for days. I could not make the trip on the scheduled days I had booked months prior consequentially I was out a considerable fare. Given today’s difficulty with constant changing of country rules on lockdowns and testing Coupled with a lack of any customer support BA operates more like a scam than an Airline. And to think it was taxpayer money that bailed out these Airlines.
Kayak screwed me on the checked bags: Gave me two free bags on my outbound flight (thanks?), but zero checked bags on inbound. I tried to correct before flight but they were no help. I had one bag to check each way but it cost me $90. Couldn't check in online in advance due to COVID protocols, then British Airways charged me extra surcharge for buying checked baggage allowance at check in. I tried to talk to Kayak before the trip - Couldn't/wouldn't help. Tried to talk to BA at check in - couldn't/wouldn't help. Clerks are not empowered to help anyone anymore. Its all about what the system lets them do. Computers rule us I guess... WTF people.
Due to the death of my uncle I was unable to take this flight. I called AA repeatedly for 4 hours to tell them I was unable to take flight. I was placed on hold and told I would be called by an agent. By the time the agent from American Airlines called it was 3 min before the flight was due to take off. The agent told me they could not help me and that I needed to contact Kayak regarding booking. I did this straight away but the Kayak agent could not get ahold of AA prior to the flight departing and my entire reservation was cancelled which cancelled my return journey ticket home from London to Los Angeles. The ticket cost $2400 and I tried for 17 days to remedy this issue with kayak.
Pros: "Everyone on the crew was very friendly, even for a short flight."
Pros: "Crew was courteous and friendly."
Cons: "No ability to secure seats online despite Aer Lingus stating on line that you can choose seats up to 72 hours prior to the fight. Terrible customer service cramped planes food not great! 72"
Pros: "Quick boarding as we arrived towards the end and off quickly because we were seated at the back of pane. Crew were very friendly and flight was very swift."
Cons: "Food and drink was good but quite expensive"
Pros: "Good legroom, comfortable seat and great entertainment to keep me occupied for the 10 plus hours."
Cons: "Security at Heathrow -slow!!!"
Pros: "they got me to LA"
Cons: "food and drink not served for 2 h ours / flight delayed 1hr 45 mins, no choice of meal it was a take it or leave it offer, ice lolly served 2 hours after food and horrid snack before landing - on a 10.5 hour flight not good enough, I will consider another airline next time I go. 3 trips a yr"
Cons: "Once again BA lost my luggage from my connecting flight. Twice in a week and a half."
Cons: "I didnt like the fact that we had to pay for a cup of tea. Surely that should be complimentary."
Pros: "There was a guy snoring before we even took off in the air and the cabin crew told him it waa disturbing some passengers and I was so grateful for that!"
Cons: "I missed the food trolly when I went to the loo because the journey only took an hour!"
Cons: "My mother needed assistance with the disable wheelchair and was given one but the staff that was meant to wheel her into the flight abandoned her and she almost missed her flight."
Cons: "Inept staff throughout at Heathrow. Sat on the plane for half an hour while they located someone ‘qualified to open the door’."
Cons: "I am a student and my first time to aberdeen. Lost my bagage .. in otherwords did not receive it!!"
Pros: "Champagne and hot face clothes to greet us. Perks of Economy premium were lovely"
Cons: "Quality of movies was not A.+"
Cons: "Flight delayed an hour from NICE and connection at Manchester was badly handled by BA and missed connection. With no refund or hotel or alternate flight offered. Total failure. Am now stuck. And very upset"
Pros: "Arrived early"
Cons: "Arrived pm from manchester stayed in hotel at heathrow to fly out following day to Basel at 8am. BA would not check bag all way through. Seems they only do this at Gatwick. Poor service from Heathrow/BA"
Pros: "Comfortable and clean flight, only 35 minutes."
Cons: "Some movies wouldn't run"
Pros: "New plane. Good leg room. Good service overall."
Pros: "The flight was able to board early and arrive early. Very friendly service, enjoyable flight."
Pros: "As a British citizen living in the US, I have always rated the quality of the service BA has given"
Cons: "Flight was delayed from Manchester to Heathrow by 30mins. OK understandable. On arrival to Heathrow we sat on the tarmac for an hour and a half as apparently there was not enough staff to connect the plane to the gate.The computers to tell us where our connecting flights were down so they could not tell us which gate to go to. When we finally disembarked, I was not allowed to my gate despite it being in the same terminal and having 40 mins to go.I was directed to a BA desk to get another flight. After 15mins waiting here the staff were rude and announced they would be closing. I finally was directed to departures to be told the only option was the same time tomorrow."
Pros: "The website would not allow me to enter my passport details as I have PR status. As a result I could not select a seat of choice. it would be much better if PR details could be added when passport info is not accepted. The flight was fine"
Cons: "- bad airplane - cramped - bad food and not even available on all legs"
Pros: "I was traveling by British airways flight BA271 on 13 December 2017. The plane is old but comfortable. I was looking for USB pots I can't find it. Helpful crew and flight comfortable and landing was perfect. British always need to improve. Thanks"
Cons: "Flight was too long to reach Las Vegas"
Pros: "Easy trip, well managed, efficient"
Cons: "No drink or snack unless you pay for it"
Pros: "This flight did not get me to my Austin flight"
Pros: "On time boarding and enterteiment"
Cons: "Need to buy drink. (Water)"
Pros: "My flight from Manchester was delayed so I missed my direct flight to bahrain and change of flight to deferent distantion other than my original and arrived to Bahrain next day"
Pros: "Flight on time, good crew."
Cons: "Legroom in Club Europe is poor, seating in the front rows should not have been densified so much."
Pros: "Smooth boarding Helpful crew"
Cons: "Leg room"
Pros: "This short flight had no food. I guess that is acceptable"
Cons: "I was hungry but there was nothing to eat"
Pros: "Crew diffused grumbling of passengers for delays."
Pros: "OVERALL EXPERIENCE WAS MADE DIFFICULT AT BEST"
Cons: "INITIAL FLIGHT TO LONDON CANCELLED ONLY HOURS BEFORE FLIGHT...MANCHESTER FLIGHT WAS LATE TO HEATHROW WAS LATE,THEREFORE MISSED FLIGHT TO L.A. AND HAD TO STAY IN LONDON...LASTLY,I HAD UPGRADED MY SEATS TO MAKE MAKES WIFE'S FIRST OVERSEAS TRIP COMFORTABLE....WE WERE SEATED IN BACK OF PLANE...WILL REQUEST MY SEAT MONEY FOR ROUND TRIP BACK..."
Pros: "Cabin staff"
Cons: "Cabin was shoddy. New beverage service!"
Cons: "No seats in gate area. Had to line up in the hall. Manchester terminal 3 is a dump."
Pros: "Pleasant efficient staff. Flight on time"
Pros: "Service was fine, the plane was full but it was a pleasant flight."
Cons: "The flight was delayed, the gate was not announced at the airport n London until 15 min before departure which was irritating. This flight was delayed and my checked in luggage did not make it to my destination. Hope to get it sometime tomorrow (a bit inconvenient but it happens)"
Pros: "The crew were ok, nothing really to comment on bad or good."
Cons: "The boarding area was just a corridor. The seats are cramped and uncomfortable. At check in there were not nearly enough staff to handle the volume of customers checking in."
Cons: "The plane was all ready to go, but it had no fuel. We were delayed by 30+ minutes while they found someone to fuel it up, and then it took forever to take off. I almost missed my connection in Heathrow and my bad didn't make it!"
Pros: "No delays, good quality seating and service"
Cons: "The change to a packet of crisps or nuts instead of a snack."
Pros: "Short flight and good snacks"
Cons: "Flight was late then we had some other system reload delay. Extra tough after already flying 10+ hours and a 3 hour layover."
Cons: "Poor air hostess service"
Pros: "Boarding at Heathrow is crazy lacks discipline"
Cons: "Boarding and grumpy staff"
Pros: "Much more comfortable and leg space than the 747-400 long distance flight!"
Cons: "Manchester Airport waiting area."
Pros: "Loved the BA flight over to UK, comfort, Diabetic food, movie, crew. Very nice"
Cons: "I wasn't happy with flight back to US Not liking American Airlines , food and sad with not a choice of movie. No monitors in seat in front."
Short flight no fuss on time
Cons: "It is very uncomfortable to fly 5 hours on a seat without the possibility to lean back. The fixed back of the seat might be acceptable on short flights, but not on a 5 hours flight."
Pros: "Crew excellent, really looked after a single mum who's very young son kicked off on take off. Very helpful, always friendly. Pilots kept us updated at regular intervals."
Cons: "Disembarkation at Bristol Airport could have been a lot better. Had to wait on board for ground crew to arrive."
Pros: "Crew was just ok nothing more nothing less.. The general service of easy jet its better for me not operate..."
Cons: "Just to behave to people like human beings... I wont never choose this particular airline to travel..it was my last one.."
Cons: "much more timely assistance following our missing this flight"
Pros: "Nothing stands out on this flight"
Cons: "No delay, the same reason was used on our flight out. Had to wait for staff to join this flight, surely they would have know the night before. No hand luggage which would save a great deal of time"
Pros: "Isle seat in 2nd row after I paid to carry on a small duffle bag. Only one item allowed."
Cons: "Everything about flying and good customer service: at check-in, in-flight service, near on-time flight. (flight was over 45 mins late, difficult for those with connecting flights)"
Pros: "The crew were great. Explanations given and complementary drinks given due to delay caused by medical emergency. Managed to organise new crew and problem solve very quickly."
Cons: "More leg room as the customer in front was rather large and the chair was pushed back from the weight"
Pros: "Mature Cabin Manager, calm demeaner, professional with informative PA’s. Relaxed flight, on time, uneventful. Thoroughly enjoyed the experience."
Cons: "A hot breakfast"
Pros: "Crew bright polite and friendly. Professional"
Cons: "Not being easyjet. Terribly inefficient self check in for bag drop. Manchester airport appalling as usual. Not enough easiest staff to help with machines going wrong all time. Huge slow queues. Stupid idea for these machines. Slower than old system and you still need to pay staff."
Cons: "Airport - took way way too long for security. I had to rush which was v v difficult as I have a Prosthetic right leg!! Plus security took away my aftershave but yet allowed a lady to bring in a 500ml skin cream!?!?"
Cons: "Food runs our so fast"
Pros: "Plenty space in the cabin and decent leg room on standard seats"
Cons: "Cabin crew are not very warming or hospitable feel like they are just doing their job rather than offering customer service which should be high on any airlines priorities when people are 33 000 ft away from comfort"
Pros: "Was a easyJet flight"
Cons: "Could have been Singapore airlines"
Pros: "Good crew - efficient, polite and made the trip easy"
Cons: "The usual shennanigans being herded into a crappy space before boarding.."
Pros: "Straight forward flight"
Cons: "Economy flights are not known for the space"
Cons: "Flight was 25 mins late taking off and was therefore late arriving and pilot was failed harrier jump jet pilot as slammed it down on runway and then bounced along till we came to a halt... not the best the landing"
Pros: "Nice enjoyable flight"
Cons: "Cheap fare"
Pros: "The journey was made easy & stressfree with all our info on the easyJet app. Staff were very friendly on both flights. Paid for the extra leg room & that made all the difference."
Cons: "i think the whole airline companies are losing the idea of providing simple free tea or coffee."
Cons: "Absolute worst experience in 15 years of frequent travel. EasyJet flight was cancelled from Paris to Nice incurring and additional 417 euro flight with Air France and 250 euro TAXI from Toulon to nice. Absolute absurdity as there were no other flights to Nice for 2 days. Easy jet then OVERBOOKED me from Nice to Paris. I had to fly Air France AGAIN, an additional 380 euro and I missed my connecting flight from Paris to jfk costing me an additional $800USD. How is this even allowed? WORST company to have ever existed, they must go out of business, contacting BBB and getting the word out on this disgusting company."
Pros: "Very fast turnaround, prompt boarding and disembarking."
Pros: "Despite an hour's delay on the runway (not easyJet's fault) and some turbulence, we still arrived with time to spare for our onward travel, so the pilot must have made up some lost time."
Cons: "The wait on the runway - French Air Traffic Control strike."
Pros: "We had to pay 60$ for our carry on and it probably costed more than our entire ticket. I am so upset and infuriated at the fact that we weren’t warned in advance. The last easy jet flight we took a week ago we didn’t have to pay for our carry on."
Pros: "Very quick and pleasant journey"
Cons: "Nothing all good"
Pros: "Cheap fare"
Cons: "No entertainment"
Pros: "Boarding was quick, flight was smooth, captain kept us updated throughout the flight, cabin crew was friendly and polite."
Pros: "Boarding, take off, landing & early arrival into Agadir"
Cons: "Anti social behaviour by a group of Asian lads"
Pros: "I like being on the plane. Especially when I’m going home."
Cons: "Nothing to add."
Pros: "Old aircraft and most uncomfortable poor seat and leg space"
Pros: "Friendly staff, food ok"
Cons: "Shepherded into a small area with very few seats, and anyway, we were held in lanes like sheep! Seating on the plane - narrow and little space between rows. Had to wait quite a while for baggage to arrive."
Pros: "Once I got to the plane, everything was fine. The crew did their best to accommodate everyone. ."
Cons: "It was getting there that was a pain. I am a handicapped passenger, traveling alone, walking on a cane. When you enter Terminal 1, you have to turn left and walk about 150 meters to an "assistance station" to get a wheelchair before you even check in for the flight. So for me it was walk 150 meters to wait for a wheelchair, be wheeled back to the airline's desk to check in, then go back the way you came to pass through security. (By the way, in the UK, you must remove all gels for a separate inspection, meaning toothpaste and shampoo, and they must be 100ml or less, or else you must check the bag.) After that rigmarole, you don't even go to the gate, because the flight doesn't have a gate assignment until about 35 minutes before departure. Then I had to climb stairs to get to the cabin. Shouldn't an airport in a market this large have jet bridges for every flight?"
Pros: "That we had priority boarding because 2e had a small child with us"
Cons: "There was a delay on both flights. I had a small child with me which was hard ."
Cons: "Return flight on Friday night cancelled, no reason given. Next alternative offered Monday afternoon, still awaiting compensation."
Pros: "Flew from Manchester to Hamburg. Seated exit row in 11C. Leg room great. Crew was efficient. Good cheap flight. Delayed but kept well informed."
Cons: "Delay and boarding in Manchester. 'Now boarding' on notice board 10 mins before flight arrived."
Pros: "Take off to landing everything was good"
Cons: "2 hours to get to the aeroplane. 1 hour in easyJet queue. 1 hour in security. Only just made the flight. People should be fired for this continued incompetence and poor customer service."
Pros: "The flight was comfortable and the staff were very pleasant! The flight was very smooth hardly any turbulence at all!"
Cons: "I was put in the awkward situation of trying to stuff my handbag in my carry on suitcase because apparently with eastJet you can only bring one bag on not even a small hand bag. Unfortunately my friend had a backpack and could not fit it in her carry on suitcase and we were then charged an additional £45. EasyJet should make it more clear that only one bag is allowed on the flight as many people were not aware of this and everyone had to open their bags and try to stuff everything into one bag. Unsure why this is a rule as most other airlines allow a carry on and a small handbag considering the space by my feet was empty because I had to shove my handbag/purse in my carry on which was stowed in the hold anyways because they did not have enough room for it. Very disappointed and will never book with EasyJet again."
Pros: "Clean cabin."
Cons: "I always seem to sit next to an obese passenger who simply cannot fit in one seat (so they spill into mine)."
Pros: "Friendly and competent crew."
Cons: "Everything costs money"
Pros: "Modern aircraft, once we were permitted onto aircraft the boarding was quick as both forward and rear doors were used."
Cons: "The crew didn't bother to offer a full retail service on board, aircraft had seat pads missing, crew sat eating for bulk of journey. Delayed inbound meant plane was over an hour late, and not cleaned between service."
Pros: "The flight was smooth and onboard refreshments ok. Staffs were polite so on the scheme of things it was a good flight."
Pros: "The flight was very late over an hour late and as a results I have to take taxi from schipol airport to Amersfoort which cost me a lot"
Pros: "Crew was nice, flight good"
Cons: "You changed the airplane and didn't tell your customers. I did't have my seat and we had to wait 5-10 min before getting seated. We were already on the plane when we discovered what was happening, blocking the aisle. Very unconfortable"
Cons: "Easy jet doesn't have an office in the Palermo airport! There was nobody who I could talk to. When I called they offered no help. There was a horrible accident on the way to the airport and I lost the roundtrip flight. No help from easy jet. A one way ticket was offered that cost more than the round trip. I will never fly easy jet again."
Pros: "Staff was nice"
Cons: "First, when getting my boarding pass I was NEVER notified that I had the right of one bag only inside the cabin. Once I reached the gate I had to check in one bag and pay a ridiculous amount for it (more than the ticket itself) You should be much more proactive in communicating this as most airlines allow one bag and one personal item on board, so most of travelers might be used to this policy. Then, seating space is very cramped, not even a drink is complementary, and it is not very tasteful to have the place full of advertisements and have a market inside the plane"
Cons: "Last row on the A320 and doesn't have a window so makes it feels very cramped and uninviting."
Pros: "Comply plane and nice staffs with a decent variety of snacks, sandwiches and drinks."
Cons: "Nothing really"