I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Flight was on time, staff are friendly and helpful onboard.
Delay on my previous leg, had to run to catch my flight. But that happens. Overall ok.
Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.
At the airport, terrible, I do not want to even remember it. It was too humiliating for a business class passenger.
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
Food has been disappointing in both legs of flight to india
Great staff great experience, made a 2 hour delay very bearable
Great staff, great experience, made a 2 hour delay very bearable
Food was the worst I’ve had on a VA flight. Normally it’s a lot better
I was my pleasure to fly virgin on my birthday for my first solo trip ever 🫶🏼
These are one of the older seat arrangements facing away from the windows! Not particularly convenient sets. No storage spaces. NO COAT HANGING HOOKS. Inconvenient business class seat compared to any other airlines of similar class. Staff are excellent! Extremely professional, friendly. Food is good too.
Overall, flight was excellent but check in was very slow for Premium Economy. Economy queue was shorter but we weren't allowed to use it.
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Great crew - old style upper class seats on the older fleet now feels dated
Premium economy more comfortable than economy, but not by much. Did was awful, do not try the omelette. Flight crew were helpful. Flight was delayed by over an hour. Overall but bad, arrived safely and thank God.
Canceled my flight couple hours before takeoff. They could not find a decent re-routing and refused to pay for when i subjected alternative with Lufthansa.
Seats a little to soft on the SFO DUB flight
Well, I think we left close to on time. Crew was “eh”.
Flight takeoff was delayed an hour, but arrival time was not updated at the same time as departure time, so those picking me up at the other end were not alerted to the change in my arrival.
Seats are terribly cramped. I’m only 5’2” and my knees were practically in my face. No room to put a normal size bag under the seat and when the person in front of you reclined their seat your tray table was in your lap. This is the airline’s way of cramming more seats into the plane to make more money. I’ll think twice about taking Aer Lingus again since there are a few other options from Boston to the Emerald Isle.
Couldn’t check In online, message was couldn’t check in until Sunday morning though plane left Saturday night. Checked in okay at airport but caused slot if stress.
Our first flight from Venice to Dublin was delayed due to very bad weather and when we did arrive we were ushered out of the secure area to collect our luggage then told we could not Demeter as the US Customs team closed at 4pm. Thus we were stuck in Dublin for one night with hundreds of passengers scrambling for information and little help from the local staff. Many passengers were left without accommodation and told to find something on their own. We were also told we would get contacted with rebooking details and did not, requiring us to make those arrangements ourselves, in some cases at a very high out of pocket cost. Many passengers swore they would never fly on Aer Lingus again.
Fast and sensible boarding was absolutely amazing. But extortionate wifi and seats that barely moved, making me unable to sleep, didn't do a lot of favors.
I liked the front row seats. A lot of leg room. The check-in window needs to be longer
There was a mixup with our tickets. They said they did not receive payment for them but yet we had seat assignments. We had to purchase last-minute tickets which cost us three times as much. that’s why they got a rated of a one.
The friendly staff. They kept time. Was suprised to get some drinks.
We did not even get on this flight as the plane never left London. I missed the email that was sent mid morning USA time, so we were not aware the flight was cancelled. There was absolutely no help from the staff at the Norse check in gates, we were told to take a picture of the board they were holding up, to try and claim our money back. We were told to book our own flights to London which ended up costing $10000 due to the last minute. And now we have to return to Miami in 2 weeks. I am not holding my breath about getting on board for that flight either.
Great experience. The flight was smooth with very little turbulence. We were in premium classic, so lots of leg room.
Didn’t know you had to pay for earbuds and food on flight. Sounds awesome and better way to not waste food or items. Comfort of flight is was amazing other than that
Unexpectedly was surprised with the space on flight in economy and the price.
I was not expecting having to pay for headphones, water and basic food in a 9 hours flight. Price for this flight was as high as any other, still I had to pay 4 lbs for a can of sprite. On top of that flight attendance gave a bothered look when I asked her for some ice for my soda. She reluctantly when to get it, brought me literally 3 cubes and walked away without looking at me to avoid another request. I couldn’t believe it. She was soooo rude. I will never book on Norse again and I will let everyone I know about this. Unforgivable, very bad customer service.
Great crew. Customer support is pretty much non existent. I had 2 tickets that were not used, the flight was overbooked. I think I should have been reimbursed for the unused tickets.
The movies were super old. The crew did not offer WATER???? 5 hours os flight and did not get WATER? Norse is the worst company I ever used and never will use again.
Why call us to board if we’re going to be made to stand in the tunnel for 20 minutes. Really hard for people with little children. Plus it took me ages to check in because my seat in Premium was overbooked so I didn’t actually have a seat. I did end up receiving my seat in Premium but there was a lot of stress and confusion beforehand. Hope is it possible to overbook seats? Especially in Premium!
We flew one way from Gatwick, London to JFK NY For 2 people $1200 and no food offered not even water. You had to buy food. Norse advertises as a low fare transatlantic airline, they may want rethink that. Crew, flight was fine. Ironically we flew American from JFK to Heathrow for $1000 (2people) and included food and drinks.
I travelled in business class and was disappointed by lack of service, curt and borderline rude time of the crew and to top it off, all of my luggage was delayed. It was like pulling teeth to even report the missing luggage and recover it the next day from the airport.
Boarding was poor. All groups called immediately one after the other resulting in a long queue in the jetty/jet bridge. Seats were very hard and and did not recline on a 4.5 hour flight. No food was available. Plane was cold. There was no entertainment.
The cramped seats are cruel and unusual punishment and may violate the Geneva code.
Check in was was and the agent was very friendly and helpful The lounge was nice...boarding was straight from the lounge Everything worked at our seats, and video entertainment was good ..food was mediocre
Although business class, the seating was really cramped. The food was so so.
Smooth trip no turbulence which is always a bonus for me lol! In cattle class so an element of being a bit squished (but not as bad as other shorter haul airlines) smaller plane than the one we flew out on and entertainment system wasn’t as modern but still definitely passed the time. Lovely crew x
I was sleeping during dinner service, no one bothered to offer meal later, I remained hungry….until I got a morning sandwich!
Very caring crew on board. Didn’t have dinner as I was sleeping. Was seating in the emergency row so I had comfortable leg room
Although the crew were great and the good nice, I might as well have been on Ryanair for the amount of space I had. Not good enough BA. I’d rather pay more and not feel like a human sardine.
Crew were fantastic can’t fault them at all. Couldn’t do enough for us
