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The flight was excellent, the crew was super friendly. The only complaint I have is, 3 of my zipper handles were broken and there were 2 massive scratches on the back of my bag

I did not use entertainment on board, so, cannot really evaluate. the flight was fine.

As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure

The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members

Empty seats next to me - wish it had been for a longer flight!!

KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.

Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack

The plane. Airbus A330-200. Comfortable for a 7-hour flight. Seats seemed to have more legroom. I was in row 17. Flight was operated by Delta but was better than expected.

no issues at all... Kudos to the food. This time was really really good

The food quality is poor. The staff are very friendly and accommodating. The entertainment program was limited. I experienced a delay of 30 minutes due to two issues. Passenger luggage had to be removed and there was a technical issue with the stairs not detaching from the aircraft. The pilot managed to compensate and we arrived only 15 minutes later. The luggage at Dubai airport was very slow. I waited over an hour.