Daily cleaning, installation of cabin HEPA filters on flights from North America to Wales
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Scores according to KAYAK customer reviews
Pros: "Decent crew, nice snacks."
Cons: "Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay."
Cons: "Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory."
Pros: "Entertainment and helpful staff"
Cons: "Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin"
Pros: "such a big difference in size of aircraft, very comfortable and great crew."
Pros: "The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day."
Pros: "Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific."
Pros: "The boarding was fast."
Cons: "For starters our cabin crew were the worst. The first service I had ask for a snack and no napkins. Dinner service was like just chucking food down in front of you. Then a stewardess looks me dead in the face and passed me for the drink service, then she said she thought I was asleep."
Pros: "Great attentive service, good food and in-flight entertainment"
Pros: "Crew were friendly and courteous"
Cons: "Poor drink selection. Food mediocre. I felt like I was in the living room of the Beverley Hillbillies. Loud people, dressed like slobs. No manners"
Pros: "Friendly staff"
Cons: "Lack of business class seats and no premium economy seats on this flight"
Cons: "Bed was incredibly uncomfortable in first class. It was like sleeping on the floor. People talking loudly in the bar late into the night, which made it even harder to sleep. Didn’t sleep a wink on this 10 hour flight."
Pros: "The rear section of the plane had lots of room (empty seats), enough to lay down across three seats. Pleasant and helpful crew."
Cons: "Minimal food available between departure and arrival meals; 10 hrs or so is a long time to get by on potato chips."
Pros: "The crew was pleasant and attentive"
Cons: "The entertainment system was not good. The touch screen was not calibrated and very hard to select and scroll through. The flight was over a hour late so we missed our connection. Got rebooked okay, but after traveling for 18 hours having to wait three extra hours was a drag."
Pros: "We paid extra for exit row seats so we had good leg space"
Cons: "The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable."
Pros: "Service and food are good. Crew very friendly and tries to please everyone."
Cons: "Chair could be more comfortable compared to other seats who transform without turning over. Still - much much better than BA."
Cons: "Older media entertainment screen with hard to use touch interface."
Cons: "10 hour delay in Brisbane was terrible"
Cons: "the food selection did not meet my diet restrictions. Found it hard to avoid due to hunger over the duration"
Cons: "You charged me for a checked bag. This wasn't made clear when I booked the flight."
Pros: "Talk about an awesome experience. I loved the friendly staff and the accommodations were superb. I could ask for no better. Even the food was excellent."
Cons: "I have nothing but praise."
Cons: "I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill."
Pros: "Nice airline, great crew and service."
Cons: "Leg room and space was great but the seats could use some more cushion."
Pros: "Friendly cabin crew, excellent food and drinks. Very happy with the service we received"
Cons: "The crew was rude."
Pros: "Seat is very comfortable"
Cons: "After 14 hours the seats were like sitting on spikes"
Pros: "Helpful flight attendants"
Cons: "Delay at the airport due to system down where agents had to check in everyone manually"
Pros: "Everything from boarding to disembarking went very smoothly. Flight was on time, seats were comfortable and crew was friendly and accommodating."
Pros: "Hard product and food"
Cons: "Crew need to realise their voices travel and some conversations the whole upper cabin don't need to hear"
Cons: "One toilet not working"
Pros: "first time I flew VirginAtlantic. Heard so many good things about it. It fact even our Uber driver was praising the airline on our way to the airport. But once onboard: - poor food (I mean 'survival kit' style) - entertainment station was not working - games feel like 20 years old - design (heavy red) now looks dated and suffocating - hostesses are more focused on their hairstyle than their customers"
Cons: "Back to Air France next time!"
Pros: "Great seat. I did the upgrade and it was so comfortable ...good food."
Cons: "They closed the shades immediately when we took off. Creepy"
Pros: "My flight was delayed boarding, Entertainment wasn't exciting oppose to other Virgin flights I have taken in previous years. Food wasn't great. I had teriyaki chicken with rice and I left it. Big dislike - when I was checking in online I found some economy seats I couldn't allocate for my seating due to additional charge applies. I think this is very off putting as I have been a Virgin member for years and it is very disappointing."
Cons: "I liked the Airbus carrier which had only two seats (window and Isle) on each sides oppose to three. It felt more comfortable."
Pros: "Very comfortable and spacious seats, good air circulation and friendly crew."
Cons: "Food and wine selections were limited and only mediocre. We flew economy plus."
Pros: "Food was good, crew was nice."
Cons: "Seat was broken. Button was stuck in so I couldn't keep the seat up. Also a light was stuck in the on position for the entire flight not allowing people to sleep."
Pros: "airline staff was helpful, friendly and accommodating from ticket check in to flight staff."
Cons: "Both my departing flight and returning flight had broken wifi on it. Very bummed"
Pros: "great food and service!"
Cons: "It got a little cold in the cabin for a few hours."
Cons: "Customer service was horrible - they were so rude on the plane Food was done by the time it was our turn I got food poising off of the breakfast horrible"
Cons: "They tried checking my carryon luggage because they said it was overweight and it would be $130. This is absurd, especially since it isn't going to change in weight by getting checked. I refused to pay this amount. The flight was also 3 hours delayed, almost missed my connection back to the states from SYD. Other international flights offer free meal service, you were lucky if you got water on this flight and had to pay for any snacks."
Cons: "It wasn't clear that we would need to pay to check our luggage, especially since every international flight I have ever been on allows you a checked bag at no cost. When we got to the airport it cost us $130 each to check our bag which we were told it would have been around $50 if we had done it online ahead of time (if we knew). $130 per bag is excessive for checked luggage and we were extremely frustrated and disappointed. I like to fly Virgin when I can due to comfort but that experience left much to be desired."
Pros: "Flight crew was awesome in premium economy"
Cons: "The plane was really dirty!!!!"
Cons: "Why are there no plug-ins?! That was very disappointing..."
Cons: "the seats are not as comfortable as those on new planes"
Pros: "It was a great experince we enjoy the flight other than the delay on the luggage"
Cons: "one of my luggage was lost and delayed for 2hrs. We waited at the Airport for the luggage to arrive."
Pros: "Excellent service. It should be the benchmark for the airline industry."
Pros: "Very friendly and helpful staff! Food was very good too."
Cons: "More leg room always desirable"
Pros: "Everything except the seating - far too cramped now"
Cons: "Seating! Seats getting ridiculously tight"
"This was the Delta Shuttle flight (operated by Republic Airways (therefore not a mainline flight)). The crew was exceptional in expediting boarding, accommodating customers, and politely dealing with “difficult” passengers (don’t be that passenger - it’s a 40 minute flight). Great flight overall."
"It was hard to hear the PA announcements for boarding. Maybe also post the info on the screen? Or allow the attendant to pull down his mask when speaking into the PA system?"
"Lots of delays. Armrests are not big enough for two people."
Pros: "Seat very v=comfotable"
Pros: "Plane was new and equipped"
Cons: "In first class we had beef jerky for breakfast"
Pros: "Sanitized, open middle seats, comfortable"
Cons: "We were stuck on the tarmac for 40+ minutes due to our gate being blocked by another plane. We almost missed our connection and had to run through the airport with our luggage and the staff at our second gate yelling “hurry up” at us like it was our fault."
Pros: "Friendly crew"
Pros: "Great crew."
Pros: "Everything! the best part was that the they kept the middle seat empty!"
Cons: "For some reason, we were asked several times for Passports. This didn’t make any sense since we are US citizens with drivers license. They even had TSA talk to us. This has to be fixed. Otherwise, Delta experience was great."
Pros: "Don’t go overboard"
Cons: "Good for now"
Cons: "Top carrier"
Pros: "Well organized and easy to check in."
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Cons: "The inoperative TV screens should be repaired."
Pros: "Was boarded promptly"
Cons: "During this trip all my flights got delayed and I was told that I could not get a hotel room and had to pay for myself."
Pros: "Entertainment. Flight attendants. Food"
Cons: "PROBLEM WITH LOCATING BAGGAGE CAROUSEL. GIVEN WRKNG LICATION ."
Pros: "You know what you are getting with Delta"
Cons: "The economy seats were really tiny, this made the flight fairly uncomfortable"
Cons: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
Pros: "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
Cons: "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
Pros: "Flight was on time. Crew was jovial and very pleasant. Smiles all around. Flight attendant at the very beginning said, "Welcome to flight --- to Bahamas. . . just kidding." It made people chuckle."
Cons: "The flight attendants were quick with the pick up of drinks. I had only been served my drink for five minutes and they were already coming around to pick up trash."
Pros: "Ryan was great! Very nice and professional, would love to see him on a future flight."
Pros: "Smooth flights and in time. Everyone is so nice. True professionals"
Pros: "Seating was fine"
Cons: "Did not have a wheelchair waiting for my wife when we arrived in LAX"
Pros: "Crew was friendly"
Cons: "An hour and a half late, terrible communication about scheduling"
Pros: "I was in Comfort+ so there was a bit more leg room than standard economy"
Cons: "Even with Comfort+ things are tight."
Pros: "Good flight in air"
Pros: "Everything was great. Has nothing to do with the airline, just rough weather."
Cons: "The stewardess could come around more. Just twice. Once for food. Once for trash. Just me tho"
Cons: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."
Pros: "The flight attendants were excellent. The plane was comfortable, as usual. The choice of snacks is great!"
Cons: "Actually, everything was fine. No need for improvement .... even the airfare was great!"
Cons: "Delays due to Democrats not making deal"
Pros: "Good service this morning"
Cons: "All good"
Pros: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Cons: "Seats are always hard on long flights."
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Pros: "Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around."
Cons: "The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight."
Pros: "Generally, Delta is cleaner, their terminals are much nicer, and the experience is better than one with American and United. I wish they had more direct flights to my normal destinations--I'd fly with them more!"
Cons: "Someone unloaded a lot of crumbs on my tray table and they all got smooshed on the back of the seat between the tray table and chair. It was pretty nasty. (The tray table was clean, the back of the seat wasn't. Please be nasty.)"
Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Pros: "Leg room and seats are very tight and I'm a small person."
Cons: "Coach class is very crowded."
Pros: "Cabin crew and captain were great."
Cons: "Don't like how you don't get your seat assignment until you get to the gate. I was given the window seat in the very last row for a 6 hour flight, quite uncomfortable. I could've booked another airline for a similar price and picked the seat i wanted at booking. They ran out of food choices by the time they got to the last row, so we were given whatever was left. Delayed because one of the bathroom doors wasn't working, 30 min later still wasn't fixed and ultimately they decided to go without it."
Pros: "Staff smooth flight great landing and free movies"
Cons: "Everything was perfect"
Pros: "Your entertainment system is fabulous!"
Cons: "We purchased a direct flight from Boston to Tampa. We paid extra for the convenience of a direct flight Our flight was changed without notification to a connecting flight that was leaving 10 minutes earlier and arriving 2 hours later. Due to malfunction with the kiosk and not a sufficient amount of agents at check in, we missed our flight by 4 minutes. The gate agent seemed to enjoy telling us, with our 10 month old baby, that we were too late. Our baggage, including car seat, had been loaded on the plane. We were reassigned to a flight the following morning. We missed a full day with family, had to travel back home without a car seat and return to the airport the following day. I was shocked and disappointed that not single Delta agent was accommodating or remotely helpful while we were at the airport. I've never had a problem with Delta before. We travel on regularly and would like to continue using Delta. I would like a voucher for my next Delta trip."
Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"
Cons: "My wife was told she could not board our flight from Boston to Paris because her passport was expired, even though it was not expired. We were told that in Europe passports cannot expire within 3 months of your departure. However, Delta never let us know about this rule until we literally were boarding the plane. How they could not make us aware of this until we were boarding the airplane is unbelievable and unacceptable. This has ruined our vacation which has been in planning for the last six months."
Pros: "Complimentary snack mini-meal. Early departure and arrival. Availability of extra seat and elbow room. Free movies."
Cons: "Entertainment screen would not tilt to comfortable angle when passenger in front of me reclined his seat, and the screen/system stopped functioning properly near end of flight."
Pros: "Everything was just right"
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Pros: "very nice crew"
Cons: "my bagfage was lost"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Cons: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Pros: "Crew was good"
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Cons: "No reading light in my seat..."
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Pros: "Light snack and complementary wine"
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Pros: "Everything excellent. Comfortable seats in business."
Pros: "The attendants took great care of us. Super smooth flight."
Pros: "Arrived Early!"
Cons: "Left Late :-)"
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"
Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Cons: "Tiny old cramped plane."
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."
Cons: "Two hours delay in the start."
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Cons: "OLD OLD plane with hard seats and tiny screens"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Pros: "Crew service"
Cons: "Flight delayed."
Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pros: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Cons: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Pros: "Enough space good wine and on time"
Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Pros: "Short flight friendly crew"
Cons: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
Pros: "Everything's just fine"
Pros: "Crew, cleanliness"
Cons: "I did not see while purchasing that the tickets had “no luggage included” and was charged $100 per item at check-in."
Cons: "When our flight was canceled and I called to you , the one thing I heard from you——— we are sorry!!! No help, no support Thanks"
Pros: "The food (two full meals) and amenities provided by Aeroflot was wonderful. Staff was helpful on the flight and provided us with plenty of drinks."
Cons: "We boarded the plane at the time the flight was supposed to depart without explanation as to why there was a delay. Then we sat on the plane for two hours without explanation again. Landed 45 minutes after the originally planned time. Our connecting flight to athens was going to depart in 15 minutes, but left us and 58 other passengers. Poor communication to the passengers and then poor communication or help from the airline. If they would’ve waited 15 minutes, 60 people could’ve made their connection. Instead we have to wait 6-7 hours to board another flight. The customer service at the Moscow airport was sad... only two people at the desk for 60+ customers needing new flights because of their unexplained late departure."
Cons: "US bought carry on case been requested to be checked as a second baggage piece for $100 fee. And then both opened lost and not reached destination."
Pros: "Crew was great"
Cons: "They lost my luggage and zero leg room for economy seating for anyone over 5’10"
Pros: "Because the flight was canceled"
Pros: "seats ok but only because the plane was not that full"
Cons: "tv movies was terrible hard to use"
Pros: "i liked everything besides what i wrote ///"
Cons: "1if my screan worked 2 i asked them to find me one that works said yes thou never returned"
Pros: "The crew was ok. & the seat comfortable."
Cons: "The baggage rule."
Cons: "Delayed for hours. Missed connecting flight. They rebooked for a flight half a day later. Horrible!"
Pros: "Food on Aeroflot is good these days and the flight staff is very competent."
Cons: "Check-in staff on this given day was not at all sympathetic."
Cons: "The flight attendants were slow and unprofessional. It took 3 hours to get dinner. Other airlines manage to feed passengers in Economy within an hour on the similar flight. But the worst part was that my luggage went missing. After it was found nobody let me know so it was just sitting there for three days before I could get a hold of someone. And then after multiple calls they finally said it would take another 5 days to be delivered 200 miles. So I ended up having to go get it myself. Not as much as an apology from them. Aeroflot is absolute garbage. Stay away from them."
Pros: "Food is excellent, you get slippers and eye mask, they even have tooth brushes in the bathrooms!"
Cons: "Tiny space between the rows, especially for overnight fight - I couldn’t sleep"
Pros: "Everything about this direct flight from JFK to Moscow was excellent. Boarding went very smoothly as they were strict about loading from the back to the front of the plane. Anyone who tried to circumvent this was sent back to their line. The food was not memorable but perfectly fine and we got 2 full meals— dinner and breakfast— plus several beverage services and a snack. The entertainment interface works well, although they could offer more movies and tv series for sure. The seats are very comfortable and have decent leg room—although I am only 5’2. The crew was exceptionally professional and pleasant. The bathrooms are larger than standard and they offer disposable toothbrushes. Some of my friends made jokes about our flying Aeroflot, but their perceptions are clearly outdated. This is a very good airline from this flight experience. I hope it holds up on our return."
Cons: "Maybe they could offer more viewing options on their entertainment menu."
Cons: "Hostesses are so rude. They should go to school or a training program to learn how work politely and nicely"
Cons: "I booked my tirkcet online - and when I happily got to the airport and tried to check in - AEROFLOT personnel saw my reservation but actually ticket wasn't issued - so I was standing there with all my luggage and no ticket. already spent money on taxi cabs etc all I could do was to buy ANOTHER over expensive ticket - with loads of stress. when I landed in russia I received a cancellation notice from Flight Network. this is unacceptable and I am very disappointed that I have to spend so much extra money in the end and wasted so much of my nerves and time!"
Pros: "OK entertainment systems, professional crew"
Cons: "Next flight I'm gonna pay extra for extra leg room, felt like a tuna fish in a fish can"
Cons: "My flight got cancelled. We waited 2 hours inside of the plane and waited on a line at the register for another 5 hours. Horrible service from the airline. I was not willing to fly with them anymore."
Pros: "Was able to make a change to an earlier flight and pretty much slept the whole way. And the flight was New York to Moscow. No problem at all."
Pros: "the crew was very good but the food was very bad frozen can't eat it is will never fligh again with this flight"
Pros: "Very professional and friendly crew. Great flight, great pilots."
Cons: "Lunch quality (second meal)"
Pros: "Some of the typical premium economy features in the economy class - like the slippers and eye masks, open snack bar, ice cream between meals, menu for meals."
Cons: "Limited choice in alcohol. No whiskey. No healthy options in snack bar."
Cons: "1. Notified with robo-call about cancelled flight on Saturday. "Your flight cancelled, we're sorry, bye-bye"; 2. NYC office closed till Monday, phones are not working, so, you're not gonna get any help from those guys; 3. Most of JFK phone numbers listed at aeroflot.ru are not working, there was answering machine working on one and I left a message, still waiting for call back (it's Monday now); 4. Had to call Moscow office, after 56 minutes waiting on the phone I was re-scheduled to Wednesday."
Pros: "The crew staff on the flight was good--no problem whatsoever."
Cons: "The security clearance took more than an hour and I missed the next flight from Moscow to New Delhi. Despite repeated request from the staff, I received no expedited clearance. The line moved at a very slow pace. This where the problems started. I was blamed for the delay and was told that my ticket has been cancelled and was asked to buy a new ticket at an excessive price. The staff at Moscow airport was really rude and worked at a such a slow pace. I was fourth in the line and yet it took me more than three hours to talk to the person. He simply took 2-3 minutes and faulted me for the missed flight. I was told to come up with money or simply live on the terminal. After a grueling arguments for more than 5-6 hours, finally I was given another flight. I did not waste even a minute in reaching to the terminal. I did not even use restroom. I felt repeatedly insulted by the Moscow Airport staff of Aeroflot. They kept on talking about the rules and faulted me for being late."
Cons: "Lost my luggage."
Cons: "I had received a boarding pass to the gate #15 and was waiting next to that gate for the boarding. Sheremetievo changed it to the gate #2 and call my last name with completely wrong pronunciation. When I realized that my plane is leaving I had to run more than 1 mile to the gate #2 for the 3 min. You have to be a world champion to do it in time so I was 2 min late. The company forced me to buy a new ticket for $100 from Moscow to St Petersburg and said that they never recognize that that is their fault. Several other people were late to that plane."
Cons: "We boarded our flight in a timely manner. We sat in our very uncomfortable seats and were unpleased to discover that we did not have any in flight entertainment due to a major glitch in the in the screen systems. The flight attenders offered to scatter us around the airplane to no avail. More than half of the airplane was without entertainment and no options for alternatives. No one should be stuck on an crowded airplane fo 9 hours with nothing to do."
Cons: "Very unprofessional crew."
Pros: "The crew's response to help distract/entertain the child The crew's efficiency in boarding, in stowing luggage & serving"
Cons: "The parents request for me to move my seat to the upright position despite the family having the entire row of seats available for them to rearrange their positions within. The crew initially asked me to upright my seat, but upon realizing I was out of space they asked the family to respect my allotted space as well. There was no in-flight entertainment - boo! The food... Interesting at best. And my assigned crew for food service purposefully did not offer refills on my water and it was impossible to get his attention!"
Pros: "awesome - planes, staff, food, all great - smooth, courteous and friendly. The best airline!"
Pros: "That I survived"
Cons: "I paid Kayak and it's intermediary justfly.com extra money to sit in a window seat. I wound up sitting in the last row, middle seat, with a broken TV that was "rebooting" the whole flight. I couldn't recline my chair because I was up against the back wall. When I politely said that I paid more for a window seat, and asked to look for an empty seat, the flight attendant brought over a security guard, and warned me that if I continued to "complain", that I would be asked to leave the plane. I kept my mouth shut, and demanded my upgrade fee back from Just Fly after the flight returned. Very rude crew."
Cons: "Crew member named Alexander was very very rude with us and other family. When we asked for his full name to file the complaint he refused to give his last name I believe crewmembers should be trained well and know how to communicate with the customers .very very disappointed"
Cons: "The plane is narrow. They want to get as many people as possible on the expense of the comfort. Everyone is literally sitting on each other's lap. For the whole 9 hours there were no entertainment on board. The monitors on the left side of the plane didn't work. My kids went nuts! The flight attendant offered me to catch the technician who inspected the plane instead of complaining to the crew. Really??? I wanted to read a book, but didn't have a light over my head. Also the technician's fault. I don't think I'll ever fly this company again. I'd rather pay more and have a good experience."
Pros: "Good entertainment system."
Cons: "Never saw any alcohol on flight except wine with dinner. Did I miss something? Also - boarding bus to take passengers to second leg of trip to Warsaw was an ordeal. We stood 20-30 minutes before the 10-15 bus trip on a bumpy road to the plane. Thought I was headed to the gulag!"
Pros: "Food was pretty well portioned. Good selection of music and movies, including some good Russian/Soviet classics. Much smoother ride than Aeroflot's other widebody products. Ice cream for breakfast."
Cons: "Flight attendants were smiley robots. Drinks and meals served at absurd intervals from each other - never at the same time. Exactly one alcoholic beverage service all flight, and no choice but to go and ask in the galley for anything else - including water. Thin seats that slide forward in addition to reclining. The literal worst boarding and replacing procedures - almost an hour of standing and waiting first in the terminal, then in the aisles. Better hope you speak Russian if you need anything."
Pros: "Food and crew"
Cons: "Food and crew"
Pros: "The first flight had a good crew, plenty of leg room and lots of entertainment"
Cons: "Seats are too narrow"
Pros: "Очень вежливый и заботливый персонал, отличное обслуживание, профессионализм летчиков ( мягкая посадка и надежность в полете), прекрасное меню и организация питания в целом, чистота в салоне и туалете, обеспеченность всем необходимым в полете, возможность просмотра фильмов в полете. Класс самолета Боинг 777 нравится. В целом очень хорошее впечатление от полета, гораздо лучше, чем от полета на Дельта и Юнайтед в США."
Cons: "Неточность в исполнении расписания ( скорее всего не зависит от аэрофлота). небольшой выбор фильмов для просмотра."
Pros: "Was pleasantly surprised by the comfort aboard and friendliness of staff. While the headphones provided were not great, I used my own and greatly enjoyed the inflight entertainment system. The food and drink selection were good, and we were fed quite a bit throughout the 8 hour flight. Staff was extremely attentive and very friendly."
Cons: "The boarding process loudspeaker @JFK Terminal 1 was completely inaudible. There was a long line of all the passengers for a long time, instead of announcing and boarding by zone. There was no air option on the flight, and with it being extremely full, it was very hot on board."
Cons: "There were a group of people next to me talking and laughing loudly through out the whole night. I asked one of the stewardesses if she could speak to them but should wait 20 minutes so that its not obvious that it was me who was complaining. She repeated what I said and assured me she will take care of it. Instead she came over to them 2 minutes later and then turned to me and said everything will be ok. Of course they continued being rowdy the whole night. The flight was ruined as I could get no sleep. Will think twice before going with Aeroflot again"
Pros: "Every attendant was very kind and willing to help with my lack of Russian language skills"
Cons: "My luggage was lost due to a delayed connecting flight, also serviced from Aeroflot. It took more than 72 hours for Aeroflot to finally locate my bags and get them to me. The communication with them in the process was pathetic and practically non-existent. The office I had to speak with every day was only open for 2 hours in the evening, and they typically didn't answer the phone, and even hung up on me once. They had very little visibility to where my bags were and for 48 hours kept a lie going that the bags were with a courier service when they actually were not. I had to actively badger both Aeroflot and ONC Express courier for 72 hours to get my bags back. I'm certain I would not have received by the end of my trip if I didn't stay on top of them as much as I did. They had no interest or concern in getting the bags returned to me until they were hearing from me every day."
Cons: "Our flight left late causing us to miss our connection in Moscow. Because of the missed connection, we also missed at least a half day of being able to tour and enjoy Barcelona. Additionally, the flight attendants were not very friendly. The one person who seemed helpful was the woman at the Moscow airport who allowed us to use the phone to contact our hotel in Barcelona to let them know we would be arriving extremely late."
Pros: "Good movies on board."
Cons: "Boarding was late, take off was late, I almost missed next fligt, my luggage arrived to my final destination only day later"
Pros: "nothing special at all when compared to other companies."
Cons: "people standing for over one hour waiting to embark; when I told them about it, I was told that those people asked for it,; a kind of answer that was insulting to people's inteligence. I don't think people should stand for that kind of time, waiting to be called to embark. There was a lot of older people in that line but nobody did care. I definitely needed more space for my legs. The space offered was an insult to my body, it was almost a 21th century torture, specially when it was such a long flight."
Pros: "Aeroflot comfort class seat do not recline but slide down uncomfortable , food average breakfast was like dinner unusual"
Pros: "tasty food, comfortable seat, cheap ticket"
Cons: "no movies access, not very polite crew"
Cons: "The plane from New York left late which means it arrived late as well. Since unloading took way longer than needed or it should have plus the combination of the plane arriving late I had no time to make it to my next flight gate. By the time my next flight was open to boarding I was still unloading on my previous flight. That wasn't my fault, I did not book the connecting flight. I had to run to my next gate and I barely made it before it closed. Not pleasant at all."
Cons: "USB plug was broken, and the crew didn't speak English and couldn't resolve the issue."
Pros: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Cons: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Cons: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Cons: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Pros: "Crew was great. Seats were comfortable."
Cons: "The airline lost both of my luggage suitcases."
Pros: "The entertainment options were great."
Cons: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Pros: "Crew was solicitous."
Cons: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Pros: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Pros: "The crew was wonderful. We were in business class which was modest but comfortable."
Cons: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Cons: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Pros: "Amazing crews!"
Pros: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Cons: "See above. Overall, very nice experience."
Pros: "The cue lines per zone are the most brilliant idea!"
Cons: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Cons: "It was a great flight can’t think of anything"
Pros: "Plane was new, and seatback screen responsive and functional."
Cons: "Economy seats not very comfortable, very tightly packed together"
Cons: "Better in flight entertainment"
Cons: "My entertainment device did not work the entire flight."
Cons: "they lost our luggage very inconvenient"
Cons: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Pros: "Just a routine flight but done with perfect execution."
Cons: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Pros: "The Air France service was ok. Got me to my destination on time and alive."
Cons: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Pros: "Flight on time"
Cons: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Pros: "Great service"
Cons: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Cons: "My luggage was lost in Paris. Now I need to wait still."
Cons: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Pros: "That flight have been short"
Cons: "Fly attendants have been in hurry when they served snack"
Pros: "The cabin crew were excellent"
Cons: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Pros: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Cons: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Pros: "The cabin crew was very good!"
Cons: "The economy premium seats are very uncomfortable"
Cons: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Pros: "The crew was Nice onboard But in the AirPort No Good at all.."
Cons: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Pros: "Got pillow, blanket, headphone and eye cover"
Cons: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Pros: "It was on time and the crew was good"
Cons: "The food wasnt upto the mark"
Pros: "Efficient on and off Staff polite and helpful"
Pros: "Great crew"
Cons: "Food could be a bit better. White bread is unhealthy."
Cons: "Food was not good."
Pros: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Cons: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Pros: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Pros: "Amazing service, seat and FOOD"
Pros: "Lovely crew, clean toilets"
Cons: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Pros: "The food was good"
Cons: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Pros: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"
Cons: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."
Pros: "cookies were great"
Cons: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Cons: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."
Pros: "The flight went smoothly from boarding to landing. The crew was helpful, kind, & courteous. I would definitely fly Air France again. Online check-in was also easy to follow and complete."
Pros: "Although plane was full staff moved us through quickly"
Pros: "Clean plane, efficient crew, food OK. Boarding was organized"
Cons: "No entertainment and no power plug to charge devices."
Airlines flying from North America to Wales have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North America to Wales
Masks required on board, masks provided on flights from North America to Wales
Social distancing seating
Middle seats unavailable to book on flights from North America to Wales
Testing for antibodies, testing for symptoms for flights from North America to Wales
Waiving of change fees. Search flexible flights from North America to Wales