Daily cleaning, installation of cabin HEPA filters on flights from Scotland to East Midlands
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Scores according to KAYAK customer reviews
Pros: "The whole experience was without issue - I arrived at the airport 2 hrs and 15 min before my flight, I checked in with the automated kiosk, received my luggage lablel, proceeded to the bag drop, placed my bag on the belt, the machine scanned my bag and check in was complete - all done in 6 minutes."
Cons: "Lining up at the boarding gate blocked those other passengers going to other gates - my only suggestion is to put a barrier between the thoroughfare and those waiting to go into the gate but I am thinking this is more an airport issue, rather than an airline issue as such - not a major issue."
Pros: "It's a large company in London so it was easy to navigate at the terminals."
Cons: "It was a budget airline and not bad for a short flight. Nothing special."
Pros: "Boarding was fast."
Cons: "Once on board, we were told there was going to be a 30 minute delay. It was hot as balls on the plane."
Pros: "The online tutorials are very helpful. Once the counters were open it was very easy to check our luggage and the option for holding the cabin bag is a plus."
Cons: "There was no announcement when to start boarding the plane. We paid extra for more leg room and I’m glad we did. The space between rows is minimal."
Pros: "The cabin crew was very good. The check in process was tough but the representative was nice."
Cons: "The boarding representative wasn’t very welcoming and the baggage hold volunteering wasn’t explained fully to passengers, otherwise they’ll volunteer."
Cons: "There was an altercation between two passengers on the flight that escalated to four people being involved. The crew did little to nothing to resolve the situation. As a result, screaming persisted for multiple minutes until the passengers stopped themselves."
Cons: "It could have been on time."
Cons: "Easyjet should change their name 'Difficult jet' or 'Delayjet'"
Pros: "The cabin crew were excellent. The flight was very smooth."
Cons: "It was one of the best flights ive been on and would recommend easyjet."
Pros: "quick check in information given in good time regular messages about potential disruption friendly staff"
Cons: "some times cabin staff were a bit too business-like al few people skills would be good"
Cons: "Excellent flight, only issue was flight information from Captain was spoken too fast and it was hard to understand what was said...please ask them to slow down their speech on the in flight announcements, cabin staff were fine"
Pros: "Plane itself was OK"
Cons: "Check in was dismal: I arrived in plenty of time with just three people in front of me in the queue, yet nearly missed my flight because they were all checked-in so slowly. Then when I had the temerity to mention politely that check-in had been very slow, she made no apology and was very rude."
Pros: "The crew were lovely and took care of us."
Cons: "The delay was over an hour and we just sat on the plane."
Pros: "Staff were friendly."
Cons: "My flight was delayed which meant I was over an hour late for my connecting travel. Delay kept increasing as I was waiting at Luton airport."
Cons: "no entertainment no food, no snack, no drink scary landing due to strong, gusty wind in Innsbruck"
Pros: "First time using EasyJet. Everything was very easy. All done online. No problems whatsoever. A very pleasant journey."
Cons: "Nothing. Everything was just fine!"
Pros: "One time"
Cons: "Cattle car boarding. But expected. Luton airport is confusing for transport to London"
Cons: "The flight was absolutely fine, although late. There was no entertainment on board. All food and drinks were for a fee. Crew was great."
Pros: "it took an hour to get first bags off ,then 25-35 min more for the rest. 1 of my 2 bags was not on flight in Berlin had to walk outside to a seperate building. . another 1.5 hour waiting to report lost bag. bag is now supposed to be at airport 33 hours later ? maybe i will get it before i leave Berlin?"
Cons: "40 min departure delay due to Stanstead airport unable to allocate the usual landing slot before we left Glasgow."
Pros: "The flight to be on time for once"
Cons: "That this flight is ALWAYS LATE"
Cons: "Delayed for 90 minutes"
Cons: "I was rudely asked to put the trolley in the devise to verify it fits the size regulations. It did fit and then because of the delay, I was forced to check the trolley into the belly of the plane rather than into the overhead as there was no room for it on board. This was an unnecessary inconvenience as everything in the trolley was necessary for the flight."
Cons: "Website doesn't work properly, 6 hr. wait for online chat, phone help that got things wrong, herded like cattle into ever smaller, airless waiting areas, left 30 min. late and arrived an hr. late on a 2 hr. flight."
Pros: "Flight departed and arrived ahead scheduled"
Pros: "Nothing really"
Cons: "Long lines, long delay, non comfortable seats, no entertainment"
Pros: "Speedy boarding"
Cons: "Flight was delayed from 2040 to 2230"
Cons: "More than 60 min delay!!!!!!!!!"
Cons: "We were stopped and told that we had to repackage because my small shoulder bag and my wife's purse were too large and constituted more than one carry-on. We repacked as best we could, considering our suitcases were full already. Not good enough! We were charged sone 70 euros extra. As our bonding proceeded we saw more than several people with larger backpacks and purses than we originally had. Never again for easyjet!"
Pros: "Boarding was quick, flight was smooth, captain kept us updated throughout the flight, cabin crew was friendly and polite."
Pros: "Flight left Edinburgh on time and arrived on time that’s something that doesn’t happen to often and the crew were really friendly"
Pros: "Digital boarding pass on mobile from the app (my 1st time using) and using the app to check-in, amazing!"
Cons: "Nothing too negative to report! Pretty good overall"
Pros: "I liked the low cost flight, the crew was lovely and and attented our enquires..."
Cons: "Nothing much..."
Pros: "Staff were very helpful and friendly."
Cons: "The food wasn't that great but it was reasonably priced to not the end of the world"
Pros: "Excellent. Flight was on Time . Easy to board and no problems! Would fly easy jet again!"
Pros: "The seat were comfy. The airline has changed big time!"
Cons: "They stopped at the gate and made me put my personal bag into my carry on so I was sitting there trying to close my carry on which had a camera, agenda book, wallet etc etc. They should of told me like other airlines to put it in hold but she was so cold. But the ironic thing, while I am doing this I see men carrying a personal item and a carry on and NOT being told to do the same me and another lady was so mad! Worst airline EVER!"
Cons: "Gate crew are definitely aggressive re bags Fortunately after threatening us we had to consider small hand bags/ purses were the only bags we could take on board they took our roll ons but did not charge as plane was full"
Pros: "easy boarding"
Cons: "baby behind us would not stop playing with the trays, was very irritating the entire flight. crew did nothing about it and all parent kept doing with apologizing. maybe make available locks for trays to help parents with babies to help control there fussiness or move them to front so no one is in front of them to experience banging on their seats."
Cons: "It was appalling. 2 hour delay. Good reminder why I never fly them usually."
Pros: "I liked the atmosphere on this plane. It was festive and comfortable. The people on the plane were moving around and talking to friends. Inexpensive to fly from Paris to Mykonos. Boarding was quick. Checked three bags for 12 euros! Wish the states could be that friendly instead of charging $25/bag! I have no complaints whatsoever about this flight!"
Cons: "There was nothing I didn't like about this flight."
Pros: "The r cost"
Cons: "I read their policy on hand & hold luggage. I specifically bought 2 hand luggages that were not only made in Britain, but said all over them "carry on approved". I was given a hard time during check in regarding their sizes, i knew i had to check the 3rd bag and was charged 47 euros. Then when waiting to board, was asked if they could check my other 2 for free cuz they ran out of cabin space! Seriously? You made me pay 50$ to check 1, then want to check my other "approved" ones for free cuz you ran out of cabin space? Just spend the 50$ extra and book with a better organized airline"
Pros: "Spacious seats for an airplane! And the takeoff and landing were so smooth."
Cons: "Being from the US, we weren't familiar with the boarding process (no gate # until almost time)- but that was our challenge, not anyone else's. we really enjoyed flying Easyjet."
Cons: "Failing to check in before getting to the airport will result in them selling your already bought ticket to someone else. This happened to me and had to by a one-way ticket with British Airways at double the cost of the original return ticket from EasyAir. Did not even try to help."
Cons: "They made us pay 47 dollars to check our bags but when we got in the plane other people had the same size bags in the plane. We weren't told we didn't had to check them in."
Pros: "We called and spoke to a live person! Nice check in! No frill, cheap flight. On schedule!"
Cons: "A bit of a cattle call rush to board because there is not enough room for everyone's carry on."
Pros: "Nothing.overcharged for luggage."
Cons: "Worst airline I ever used."
Pros: "Smooth experience from boarding to landing, staff efficient and helpful."
Cons: "Left 30 minutes late."
Pros: "Short, quick flight that saved me a lot o time"
Cons: "Queuing on a stairwell in Belfast"
Pros: "Departed punctually in both directions. Just a 25 minute flight so there's not much more I can say."
Cons: "Cheap and cheerful!"
Cons: "It was late. Usual hearding us into pens like cattle . Hurry up and wait"
Cons: "I felt the cabin crew were rather unprofessional. They didn’t seem to be taking anything very seriously, giggling through announcements and one member of the crew spent most of the flight flirting with a passenger!"
Pros: "Staff is really fine."
Cons: "There was no food and drinks at the flight. Not even the water. Also I dont understand the point of priorirty biarding as 90% of passengers were on that row."
Pros: "Flight was ok"
Cons: "Delayed leaving Malta owing to too few staff attending to boarding. Arrival at East Midlands was dire, although I believe mainly due to inefficiency of East Midlands rather than RyanAir"
Pros: "Good crew"
Cons: "Not to fly with Ryan air which I won’t be!"
Pros: "It was short"
Cons: "AC needs to be on as the cabin was extremely warm on entering"
Pros: "Flight Price"
Cons: "Not charging £45 for ski baggage when an oversize Check in Bag bag for same weight is £20"
Pros: "Quick and easy"
Pros: "Yes they was"
Cons: "All happy to help you when you need it thank you"
Cons: "Extra costs involved at every step. Being herded together for boarding and being made to stand for what seemed like a very long time."
Pros: "Nothing, DO NOT flybw this airline"
Cons: "They charged me 220 pounds at the counter for boarding passes"
Pros: "fast boarding with no fuss"
Cons: "ususl no leg room"
Pros: "Great experience at Tenerife airport. Fast, efficient check in and through security with ease. Boarding was ok and on time."
Cons: "Plane seats are very uncomfortable. I thought it was just me on the way out but it was as bad on the return and even my husband was complaining of being uncomfortable. The seats made this journey seem much longer than our 9 hour flight to Florida earlier in the year and the backs of my legs still haven’t recovered from yesterday’s flight. I am 5ft 1in and the seats are too high off the floor and too deep for my legs to be comfortable and not have too much pressure in the wrong place. They need foot rests to allow legs to be raised and pressure eased."
Pros: "For the price, you just can't beat Ryanair. The only thing that spoilt the flight were 3 drunk passengers opposite and behind who were noisy and kept annoying other passengers, however the cabin crew handled the problem very well."
Cons: "Flight was delayed missed my last connecting train"
Pros: "Priority boarding."
Cons: "Crammed airport shuttle buses and a delayed flight home."
Cons: "I had to pay for priority 2 bags only because I didn't want to check my small carry on - frustrating. I was told I needed a paper copy ticket, couldn't get one until exactly 2 hours before my flight according to the ticket agent. I waited patiently while many others checked in (later to see those same people on my flight who clearly checked in before the 2 hours), but then found out from a different ticket agent that I didn't need a paper copy ticket, so I waited there for no reason due to misinformation from your ticket agent. My flight was delayed twice, then they lined us up at the wrong gate. After scanning our tickets, the door wouldn't open to let us out to the airplane, then they lined us up outside the plane in freezing cold winds because they were still cleaning the plane-the guy was still taking the trash out. Where is the "priority" in that? I know I really only paid to not have to check my bag, but it's also called priority - not quite sure they understood that. Will probably never travel this airline again, too much hassle and frustration for such simple things."
Pros: "Got there on time"
Cons: "It's Ryanair - a thoroughly unlikeable airline."
Cons: "Awful boarding procedures missed take of slot and sat on aircraft for just short of 2 hours. Chaos with hand luggage having to be checked - why why why charge SO MUCH for baggage??? Encouraging people to pack cases in overheads only to have to take them off and put in hold anyway at gate. Why purposely seat us apart !!!!! Never use Ryanair or Kayak for flights in future. You directed me to LastMinute.com -also awful!!!!"
Pros: "Cheap flight"
Cons: "Delayed Limited information/explanation provided Ground staff rude"
Cons: "Sat on the plane for 1:30 due to delays and missing our departure slot then to be informed that there was no water ,drinks or any food on the plane due to “supply issues”. Then the conveyor system to broke down at East Midlands and all the cases had to be moved into the collection area by had by 2 security staff All in all 3 hours later for the booked taxi and didn’t arrive home till 4am ! Never had such a bad experience with Ryanair and East Midlands airport"
Cons: "I purchased Priority in order to have a carry-on, and even though the carry-on was fine for my first flight, they forced me to check it and pay 40 pounds for my second flight. Then the flight was delayed, causing me to miss my connection and completely ruining my entire travel day. DON'T BE FOOLED BY THE LOW RATES. YOU WILL END UP LOSING MONEY."
Cons: "The cabin bag fiasco"
Pros: "Speed of flight, getting off the plane"
Cons: "Stinking aeroplane, long delays, immigration and security queues"
Pros: "Good flight times and on-time flight arrivals. Helpful crew and plenty of crew passes with drinks & food."
Cons: "Nothing to criticise."
Pros: "Value for money"
Pros: "You can load and unload from the plane on both ends."
Cons: "They do not offer a complimentary drink and small snack for any flights, short or long. Anything other than a seat comes with a price tag."
Pros: "Customer service was horrifying"
Cons: "Everything wasnt fully compensated and when zi asked for help refused to speak to me"
Pros: "Nothing was good about this flight"
Cons: "Flight was delayed by 4 hours, Ryanair lied to us the entire time"
Pros: "Boarding was quick and the crew efficient, a shortish 2hr flight comfort was perfectly adequate"
Cons: "The breakfast burrito was tasteless, i would have rather have done without."
Cons: "On both flights we were called tbrough for boarding only to be kept queueing for over half an hour before actually boarding the plane. On the flight to East Midlands when everyone was on board we were then told due to an air traffic restriction we had to wait another 45 minutes before we could take off. On the return flight after queueing for half an hour only after I asked why we had waited so long were we told that the plane HADN't EVEN LANDED YET. So both flights were delayed with no explanation from anyone. Also all announcements on both flights were very difficult to hear above the engine noise. I am afraid that this experience has made me realise that I will NEVERTHELESS fly with Ryanair again. I would rather pay the extra and fly with a better airline."
Pros: "Cabin crew handled the gypsies well, flight arrived home ahead of schedule. Plenty of choice of food and drinks although expensive it was nice."
Cons: "We managed to choose a flight and sit next to a party of 17 gypsies. It was non stop. The kids couldn't stay still, always shouting or just screaming, running up the aisle. Banging seat tables and armrests up and down. At one point a young boy maybe 3 yrs old was stood on the table with his hands on his own seat back bouncing on the table. I have never wished for turbulance and the seatbelt signs to be on, But I did on this flight! The adults looked drunk while bording and one even asked me if I'd been to Tenerife while we were in Tenerife airport!"
Cons: "Awful service from Ryanair , first time using them and definitely last time. Told to put my bag in storage underneath but I was travelling with only one bag and was in a rush. Such an inconvenience."
Cons: "We were stuck on the ground for an hour. Not impressed."
Pros: "everything on this flight went like clockwork the flight left on time and the crew onboard were really helpful and pleasant"
Pros: "Flight arrived on time"
Cons: "Limited food on board and ran out of most stock at the beginning of the flight Wasn't able to sit with my family yet again Lack of leg space My table was broken and wasn't in use"
Pros: "The fact that it got me to Dublin."
Cons: "After having all my liquids taken at security from my carry-on (which had been just fine on all other legs of my trip over) Ryanair decides that they are too full for me to take my bag on board, so they made me check it. When I requested that I get the bag back at the gate, they said no. It had to be checked through to baggage claim. This meant that in Dublin I had to go back to get my bag downstairs and go through security twice more. Exactly what I wanted to avoid. I had a very tight connection to the US. It was horrible! I purposely packed light for a 16 day trip!! It would've been helpful if they had let me gate check it. I won't fly them again."
Pros: "Staff polite and helpful. Swift check in."
Cons: "Difficult to identify priority boarding. Queues merged into one."
Pros: "Cheap and cheerful.....but that's fine"
Cons: "Delayed flight and quite turbulent but can't be helped"
Pros: "Cheap and cheerful great service very efficient"
Cons: "Very bumpy landing at Glasgow"
Pros: "Quick flight."
Cons: "Would like people boarded according to their seats. Putting the carry on baggage away is disruptive to steady flow of taking seats. So if front and back doors board call in middle 10 rows first."
Cons: "The process of checking in online was very misleading. While checking in online, their website continuously glitched. It would jump back a page, add products that I did not want (such as early boarding) without me selecting those products, etc. Finally after quite some time, I was able to check out only with the products I actually wanted (luggage fees). I received a confirmation email, and therefore I assumed we were good to go. We arrived at the airport to find out according to the staff we had only partially checked in. They could see that we started the process but since we apparently did not fully check in, we were charged £90 (45 per person) to check in at the airport. When I emailed Ryanair customer service and explained the entire situation, they absolutely could not have cared less. As a seasoned traveler, this one really takes the cake for poor customer service. Absolutely the worst experience that I've had with an airline. I will never fly with them again."
Pros: "The plan was clean and seats comfortable with enough leg room for all but the longest legs. Hot drinks, as in all flights way to expensive. Flight crew very nice and helpful. Over all we were very pleased and we fly quite a lot."
Pros: "The flight was good and on time. Crew were kind and professional."
Airlines flying from Scotland to East Midlands have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Scotland to East Midlands
Masks required on board, masks provided on flights from Scotland to East Midlands
Social distancing seating
Middle seats unavailable to book on flights from Scotland to East Midlands
Testing for antibodies, testing for symptoms for flights from Scotland to East Midlands
Waiving of change fees. Search flexible flights from Scotland to East Midlands