Daily cleaning, installation of cabin HEPA filters on flights from Scotland to San José
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Scores according to KAYAK customer reviews
Pros: "The entertainment"
Cons: "The boarding"
Pros: "Delta is great and made everything easy and comfortable. Loved having the middle seat open. Flight attendants did a wonderful job! This is a great nonstop flight!"
Cons: "Do not like the high baggage fees!"
Pros: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."
Cons: "Flight delayed 2 hours. Wifi/entertainment wouldn't connect."
Pros: "crew was ok. entertainment ok"
Cons: "they always give us seats way back in the plane."
Pros: "Good movie selection"
Cons: "Always late to depart. Seating was cramped and uncomfortable"
Pros: "Flight and crew were wonderful. Perfectly smooth landing!"
Cons: "I really wonder about the boarding procedure... isn't "back to front" more efficient? What is this Comfort +, Main Cabin 1, Main Cabin 2, Basic thing? Is that supposed to make you feel better because you paid for a seat selection?!"
Pros: "I love having a crossword puzzle and lots of fun things to watch."
Cons: "Seats were a little rickety, and one didn't recline properly."
Pros: "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
Cons: "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
Pros: "Crew was incredibly friendly"
Cons: "Wifi was not working on this flight"
Pros: "Crew was very fast but not enough during boarding and people had brought oversized carry on luggage to the gate requiring stowing. We had checked a carry-on at check in and paid $30 while several people got theirs stowed for free which seemed unfair."
Cons: "The charging for checked luggage has created a situation that was unfair for all travellers and ultimately made the plane’s departure late. This policy drives people to bring too much luggage into the cabin, putting at risk the safety of others and delays."
Pros: "Entertaining crew"
Cons: "On time arrival (we were late)."
Cons: "Late boarding. Slow de-boarding."
Pros: "jFk To DCA crew is fine and helpful."
Cons: "Crew and flight from DCA to JFK was terrible. We left over 30 minutes later with no explanation as to what was taking so long. There was no info given to passengers in regards to what gate or terminal you’re landing and in- was only given 20min to get to gate c Terminal 2 from gate b terminal 4.0"
Cons: "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."
Cons: "Great flight. On time and friendly staff."
Pros: "Amazing crew, on time, decent coffee, plenty of drinks"
Cons: "The drinks cart was a little slow..."
Cons: "No ear buds were offered, i had to ask and then FA forgot!!?? Snack basket was just awful choices. Captain was great I really appreciated the constant updates as our flight was 1. Hour delay on depart and also delay landing at jfk, very smooth trip"
Cons: "Flight continually delayed so I had to drive to Chicago and take an American Airlines flight - that cost an additional $700"
Pros: "Typical Delta efficiency and comfort."
Pros: "The plane had more leg room and felt less confined because of higher ceilings."
Cons: "The 2 bathrooms in the rear are VERY narrow. I'm average size and barely fit. Also, the waiting area in terminal 3 at LAX is very crowded and noisy and the options for charging portable devices is minimal. I will definitely avoid Delta if I have to go through LAX."
Pros: "Very attractive staff in flight"
Cons: "Having to unpack and repack when carry on bags are checked in waiting hall"
Cons: "I checked bag at the gate voluntarily in advance and was able to board zone 1. However, when I got to my destination, I found that a large iten had been removed and was missing. The staff would not help locate or recover it."
Pros: "Comfortable seat for a short trip."
Pros: "It is a short trip from Atlanta to Augusta."
Cons: "No complaints...too short of a trip to complain about anything!"
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "The crew members were so kind and friendly. I actually did feel more at ease and made my journey more enjoyable. Specifically, was were traveling with guitars and they gave us no hesitation to board early in order to Stowe our instruments safely. They were very pleasant during serving and with requests. The offerings of movies and TV were excellent and extensive."
Cons: "The meal really wasnt very good. But the snacks and beverages we're quite good. Not sure if it is related but the check in/luggage drop process was quite slow."
Pros: "Everyone was friendly and got us to our destination"
Pros: "Staff is friendly."
Cons: "My wife's pre-check was not added to her ticket. Plane was extremely late taking off. No entertainment on the flight."
Cons: "Boarding was a little bit rushed and the gate agent was visibly irritated by some passengers who didn’t check their bags."
Pros: "The Delta desk attendant at CVG was unable to come up with another flight to get me from CVG to Colorado Springs on 6/13. There is nothing to like."
Cons: "See comments above."
Cons: "I couldn’t watch a movie and I couldn’t fall asleep because the the person in front of me had a light on."
Pros: "The flight was on time and not over booked."
Cons: "The seating was cramped. There were mediocre snacks, but no food or entertainment."
Pros: "SLC ground gate crew was awesome."
Pros: "Lots of water being offered. Lucky to have extra seat for comfort."
Cons: "It seemed longer than the estimated time. The food was bland. My husband's entertainment system worked, mine didn't. We had hit a lot of rough air during time over Pacific. Would have been nice if the pilot would have given more information."
Pros: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."
Pros: "The boarding process in Atlanta was as smooth as could be expected given that it was a full flight. I appreciated the gate announcer's suggestions to everyone about how to ease the overhead baggage crunch."
Cons: "Economy is very tight quarters."
Cons: "Kids yelling"
Pros: "I will know more on my flight back to my destination!"
Pros: "Pilot got us back safe through some bad turbulence, the flight was shaky from start to finish. They gave extra snacks, were attentive to any needs. Would definitely trust Delta pilots again. Also with this being a connecting flight, it was nice that the group of five I was in was given an entire row to ourselves."
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Cons: "Poor leg room compared to jet blue"
Pros: "Excellent service and on-time"
Cons: "Baggage charge"
Cons: "I had to wait at the gate for 3 hours due to the maintenance of airplane. Delta offered some snacks and beverages but 3 hours? I was so stressed out to wait 3 hours to worry to take a connect flight."
Pros: "Low price."
Cons: "Delta provided no information as to why the flight was late. No earlier flights on other airlines were offered."
Pros: "Everything on Delta's part was very well done, and all of their employees were great. Arrived a little early, and very nice entertainment system over their wifi"
Cons: "Expensive ticket, ATL airport staff rude (not Delta employees)"
Pros: "Comfortable seats"
Cons: "Moron putting the seat back in front of me"
Pros: "Same as previous flight."
Pros: "Crew super!! Entertainment very good"
Cons: "Plane excellent condition and super clean. Take off and landing on time"
Pros: "Good enough."
Cons: "Mejorar las oferta de películas abordo"
Pros: "the crew was good , seat was not so comfortable"
Cons: "seat need to be more soft for a trip during 8h //"
Pros: "Excellent service, friendly crew, economy seat was ok even if I’m 6’ 1”"
Cons: "Food was not very good, inflight headset available but very, very low quality for such a noisy environment and their own headset plug would not match the plug type of the entertainment center!"
Pros: "The crew was great! I was much more comfortable this trans-Atlantic flight coming home than when I flew over beginning my trip. The hot towels are always a special treat and the wide selection of free beverages. Thank you Lufthansa!"
Cons: "It was not noted that I had a gluten allergy even though I had requested special meals online. I had to ask the flight attendants during the first meal to bring me that option. After that, all was great! My personal entertainment screen was not working properly for about an hour in to my flight."
Pros: "Crew was excellent. Very friendly and attentive. In flight entertainment and food were very good."
Cons: "Seats felt a bit cramped. WiFi didn't work."
Pros: "The crew was okay. The seat was good."
Cons: "Better service but the flight was great."
Pros: "Great crew, comfortable seat, good food, and food entertainment."
Cons: "Delayed 20 minutes out of Denver, and when I arrived at my connecting city in Munich I was immediately told I would not make my connecting flight due to customs lines and to reschedule. I walked 5 minutes to customs, no lines, walked another 5 minutes to my gate, and easily made the connection."
Cons: "Entertainment system on LH flight was slow to react and frustrating."
Pros: "Crew was excellent and accomodating from check in to debording."
Cons: "Plain was very warm. Boarding in Frankfurt was on the tarmac and because I was traveling with someone who required wheelchairs it made boarding a huge pain."
Pros: "Nice crew, good food, good choice of movies. Good beer. :) We will fly again with Lufthansa!"
Cons: "Nothing to complain about."
Cons: "Too high price tickey and had to buy luggage"
Pros: "Great crew and plane"
Cons: "Inconvenient terminal from connecting flight. Boarding procedure was a zoo"
Pros: "Crew. Clean restrooms."
Cons: "Not being able to pick seating until 23 hours before the flight. A huge plane for first and business class. Economy left with uncomfortable seats, no legroom whatsoever and I am only 5’. Food was awful. Extra long walk in Frankfurt to baggage."
Pros: "Great customer service at check in window, very comfortable and clean airplane, very good cabin crew..overall highly satisfied"
Cons: "It was difficult to leave my seat when passenger a front of me put his seat all the way to the back. Did not have that problem on other Lufthansa flights to and from Europe. I"
Cons: "We only had 45 minutes between flights. We almost missed our flight to Naples due to having to go through security again in Frankfurt. The Frankfurt airport was very congested. I wouldn’t have booked a flight with such a short layover had I known how far apart the gates were and that we’d have to go through security again. I would suggest not offering flights with such short layovers."
Pros: "Excellent service and food"
Pros: "I made it to my destination"
Cons: "Cancelled flight, timing, and a day lay over I wasn’t pre pared for."
Pros: "good flight."
Cons: "Ran a timy bit late but staff was all very nice."
Cons: "Cramped seating :-0"
Pros: "The staff and food were exceptional!"
Cons: "Small seats, no leg room, seat in front of me reclined till it almost hit my chin. Narrow narrow narrow aisles: so bad your little carts used by rushing, bashing, crashing cabin attendants left my arm (on the aisle) bruised and black & blue. The person in the seat next to mine had an INOPERABLE ENTERTAINMENT SCREEN FOR THE ENTIRE FLIGHT. The crew was constantly racing back & forth up and down the aisles bashing into chairs, people, what ever... because the aisles were SO TINY."
Cons: "Too warm"
Pros: "Since the flight was not full I could stretch out to sleep. I liked the extensive movie selection"
Pros: "On time good entertainment"
Cons: "The seats were horrible"
Pros: "Service on board was good."
Cons: "The walk to the connecting flight was too long and took a lot of time."
Pros: "Service and comfort: roomy seating. Comfortable enough to sleep. This is unusual for me."
Cons: "Unable to think of anything I did not like."
Cons: "Frankfurt Airport is awful! Finding how to go thru immigration and being sent to three different places. Trying to figure out how to get to baggage claim. And the. Sorting out trains into the city. Worse than Charles de Gaul and I thought that was the real rock bottom."
Pros: "The crew was great. It was only a short flight, so we only got a c0okie, but what a cookie!! Big and soft and super tasty. And the coffee was quite good. Germany has never been known for its superb coffee, but this coffee was very good. None of that fakey airline taste to it at all. Could easily be the gourmet coffee you'd serve at home. You DO serve gourmet coffee at home, right? And water and juice and then more water and more juice, all served up by very nice people--not just good service personnel, good people. Baggage pickup was quick and smooth--I travel with my cat, so pickup can be rocky. Nothing to it here."
Cons: "I liked everything, so am leaving this box completely blank. Completely, I tell you!! Stop reading this!!"
Cons: "There was nothing I did not like about my flight"
Cons: "Needed more option in sports. Specifically Cricket"
Pros: "Boarding is efficient. Flight very smooth."
Cons: "great crew"
Pros: "The crew were very friendly and I liked that they always kept us hydrated with drinks. Before I even left on the trip I called the airlines several time with so many questions and the staff that I talked to each time were so friendly and helpful with all the questions that I had."
Cons: "The only thing I didn't like is that the boarding process was different than what I was used to. I usually board by zones and this time it was more of a everyone got up at the same time and everyone rushed to the front of the lines and some people would push me out of the way to get in front. ( even though we all had assigned seating) Second thing was that I had asked for a wheelchair for my mom and I had seen one waiting outside and was about to walk up to it but another person was limping up to it and put her stuff down on it so I didn't know if it was for my mom or her. I didn't have the heart to go up and make her move if the wheelchair was for my mom so we ended up walking the whole way to customs. I felt bad for my mom afterwards because her knees ended up hurting by the time we got to customs. I would suggest holding up signs of individual names for who the wheelchair is for. Other than that everything was great"
Pros: "Friendly crew, multiple drink services"
Cons: "Waited 40 mins after boarding with no explanation as to why we hadn't moved"
Pros: "Comfortable seating so it was easy to sleep. It was a night flight and I spent most of this flight, eating dinner and breakfast and sleeping. Great cabin attendants who accommodated every need without being requested."
Cons: "The check in and boarding at Logan airport was horrendous. The gate attendants didn't provide the same quality of attention and information that the inflight crew did."
Pros: "Timeliness. Service aboard the flight was great"
Cons: "The seats were too close together. Not enough room to move around"
Cons: "There is not entertainment and seats not that comfortable"
Pros: "As always, Lufthansa provides a great flight experience. Attentive crew, clean seats, and good leg room. Will fly Lufthansa again and again."
Cons: "Food wasn't as good as last year. Not bad, just not as good."
Cons: "I didn't got the seats i asked for in the check in."
Pros: "Not much"
Cons: "Delays and cancellations required me to go through security 4 times, deal with 4 different check in agents (at 3 different locations) and 2 international calls to Lufthansa customer support before being able to rebook my ticket. It took 3 hours to get rebooked, and just barely made it to the new flight. Lufthansa Agents at airport were rude, would often make me wait while they did other things, and then just tell me that they couldn't rebook me, and I needed to go to another line."
Pros: "Pleasant staff, drinks including digestive, toilets situated downstairs"
Cons: "Boarding could have been done in sections, not all at once. Entertainment needs to be refreshed more often"
Pros: "USB at every seat"
Cons: "They rescheduled me for 40+ hours of flight instead of the 19 that I had paid for. Instead of flying me directly Turin to Munich, I had to go Turin to Frankfurt, 5.5 hour layover, then Frankfurt to Munich, 13.5 hour layover, then Munich to Denver. 2 of those 3 flights were an hour delayed."
Pros: "flight attendants were polite and there were two meal services."
Cons: "The flight was full and the seats were extremely close together with little room. When the person in front of me leaned back I had no room and it was hard to see the movie screen."
Cons: "It was a really rainy day and we all had to get on shuttles to get to our plane. Once we reached the plane, the crew should have facilitated an orderly boarding through both doors rather than one. This was also a pretty empty flight and other passengers were utilizing their assigned seat as well as a whole other row and calling it theirs just because they set something on one seat. It didn't seem right that some of us had to stay in our little crowded area while others used up 4 seats and I don't mean for laying down."
Cons: "Seats are very uncomfortable. Body wants to slide forward."
Cons: "Very long lines while checking in"
Cons: "Lufthansa treated us very poorly. When we arrived late in FRA, the gate attendant was extremely rude while trying to rebook and actually left us in the middle of rebooking because her shift ended. No one came to take her place!! She actually swore at us!! We were only able to rebook by calling the Lufthansa call centre and had to spend a very uncomfortable overnight at the airport without any certainty of when we would fly out. Lufthansa finally got us out on the same flight as booked but 24 hours later. And then, of course, they lost our luggage. Terrible overall experience."
Pros: "Flight more or less on time - efficient"
Cons: "Baggage handlers on strike - airport chaotic - Swissport did poor job communicating waht was going on. One bag eventually arrived - took 3 hours second bag did not arrive and apparently did not get transferred in Frankfurt Told they would deliver bag - next day and would text and call - called at 4am !!! I just had come off 20hrs of travel. Phone on mute. No e mail. Now they say will deliver this evening - but no time slot so another wasted vacation day waiting for them to get their act together. Why can't they call/text me with a 30 minute window."
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pros: "very nice crew"
Cons: "my bagfage was lost"
Pros: "Very friendly crew and on time with no problems."
Pros: "The friendliness of the crew"
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Pros: "The crew"
Cons: "Seat comfort"
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Pros: "Lovely crew, very helpful"
Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Cons: "My suitcase didn't come with the airline."
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Cons: "Didn’t happen."
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Pros: "Fabulous trip with friendly, helpful staff"
Cons: "The streaming service didn’t work"
Pros: "Excellent very good"
Cons: "Everting so good ex"
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "Very friendly service!"
Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Cons: "They stole my money"
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "Everything. A truly faultless experience!"
Pros: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Cons: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Pros: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Cons: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Cons: "old plane, tight and uncomfortable"
Cons: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"
Cons: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Speed, crew, and reliability."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Cons: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Pros: "Leg room. Smiles of the cabin crew."
Cons: "Not enough selection of Electronic Dance Music. Lol!"
Pros: "Average service and food quality"
Cons: "Inside the business class cabin Boeing 777 only one toilet facility available. People is queuing."
Pros: "Feel like reacist Company"
Cons: "I didnt like the treatment of the crew."
Pros: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Pros: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Cons: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Cons: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Pros: "Polite and friendly service"
Cons: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Cons: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Pros: "Check in agent extremely helpful and friendly."
Cons: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Pros: "Incredible staff. Super polite"
Pros: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Cons: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Pros: "Friendly crew"
Pros: "Late departure, dirty, staff not friendly."
Pros: "Food and wine. Entertainment."
Cons: "Sat closer to water closet. Maybe more air freshener in there."
Pros: "Air France has the best crews! They really go the extra mile."
Cons: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Pros: "FA kept bumping into my seat waking me up"
Cons: "Return the 777 to 9 across"
Pros: "Flight was on time."
Cons: "Food could have been much better in comparison with other airlines."
Pros: "Crew was nice, too short of a flight to figure out more"
Cons: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Cons: "Engine noise in the cabin is loud."
Pros: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Cons: "Le capitain et l’aterrisage"
Pros: "Food and wine was very good. Music selection was excellent."
Cons: "Not enough leg room."
Cons: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Pros: "Great service and food."
Cons: "Tv screen is resolution is to low. Hard to see details."
Pros: "Food, service, comfort"
Cons: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Cons: "Couldn't make the connection....Overall....an aweful experience!"
Cons: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Cons: "Flight cancelled because of weather"
Cons: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Pros: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Cons: "Only 1 bathroom (toilet) for all of first class"
Pros: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Pros: "Todo muy bien Volvería a viajar con ellos."
Pros: "Short & easy flight"
Cons: "All ok"
Pros: "Good boarding procedure."
Cons: "Nothing much to add for a short journey."
Pros: "It was on time"
Cons: "Food was AWFUL! Better to serve nothing"
Cons: "It was delayed"
Pros: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Cons: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Pros: "Friendly crew and exit row had nice legroom."
Cons: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Pros: "Crew was great"
Cons: "Not enough food"
Cons: "Too crowded"
Pros: "Other crew members were very polite to us, in particular a younger tall woman."
Cons: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
Pros: "Movie selection was awesome! Food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Pros: "Ticket price"
Cons: "Long check in wait in Dubai. Food was shocking - inedible!"
Pros: "The plane is roomy and bright"
Pros: "Good service"
Cons: "I was not given my original reserve seat and no reason was given"
Pros: "I liked their seats, I had enough space to get comfortable flying internationally for 14 hours."
Cons: "Just wish they served water a couple times more, because when you're in the plane for the whole day, 2-3 little cups isn't enough."
Pros: "The service & food were excellent! Outstanding. Boarding was efficient, crew was polite & helpful. I've never utilized such high-tech entertainment. It was great to be able to select movies, tv, music etc. whenever I was ready."
Cons: "Can't think of anything."
Pros: "The flight crew was excellent in accommodating the passengers. One specific flight attendant was very patient in dealing with a continuously demanding passenger by being helpful and firm at the same time; a difficult combination of skills."
Cons: "The ground crew in CDG was very disappointing and unprofessional and very specifically in the luggage area. When I was told that my carry on luggage exceeded the allowed weight I argued that my luggage was weighed in Cairo and that it was less than the 12 Kg allowed weight. The Air France attendant then waved with annoyance to speak with her supervisor. When I approached her supervisor, who was speaking with another Air France employee, she looked annoyed and said just just to to booth #7 or 8 that handles excess luggage issues. My reaction is to avoid traveling through CDG in the future and I will focus on flying with Lufthansa."
Pros: "Comfortable, crew were fabulous. Food was fine. Champagne and they filled my water bottle happily!"
Pros: "The air France staff were phenomenal. Very professional and courteous. Almost so courteous you thought it was not genuine (however it was)...by end of the flight they made you want to write a letter on their behalf."
Cons: "Seat didn't recline as much as needed and was no in flight entertainment."
Pros: "Flight, plane, and crew were great."
Cons: "MEX customs was a nightmare."
Pros: "Nothing in particular"
Cons: "A more organized boarding process"
Pros: "Crew was good, food was good."
Cons: "The entertainment, I saw the Wifi stuff when I bought the ticket, but there was no internet connection there. Besides, no movies, no screen... boring."
Cons: "Be in time, over 1 hr delayed."
Pros: "The aircraft in very good condition."
Cons: "The airport at Mexico city its really bad. Terminal 2."
Pros: "Crew were nice and attentive, smooth flight."
Cons: "Bag fees, food was uneatable and lack of ability to choose seats, all are narrow! Going through security a nightmare as usual. Definitely last choice when flying to/from Miami."
Cons: "Over booked"
Pros: "Amazing crew"
Cons: "Uncomfortable seats"
Pros: "Early arrival."
Cons: "Boarding process."
Cons: "Just a bit more room for a person that's 6'2"."
Pros: "The modern aircraft made the flight super smooth."
Cons: "The seating was not very desirable, especially taking into account that the airplane had a lot of empty seats they still assigned seats far back in the rear of the airplane."
Cons: "My flight was delayed. Because they assumed we would miss our connection, only sent our checked bags to Mexico City rather than SJO. If our bags had been transferred instead of us waiting we couldn’t made the connection. They had us on a flight 9 hrs later than planned, arriving at 1am after our car rental would be closed without plans to stay in the city. We had to argue, beg, plead to go to Panama first and the to SJO so that we would arrive at 7. During the flight my friends entertainment screen was broken. He had to repeatedly ring for the flight attendents, only to be ignored every time before they finally moved him to a different seat. Overall terrible experience. None of the people we dealt with were the least bit caring or human about the situation."
Pros: "I had not used Aeromexico before and what a great experience it was! All the staff and crew were very helpful and courteous. The seats were comfortable with more leg room than other airlines in economy class. I will certainly use again and tell my friends about it."
Cons: "Excellent service throughout!"
Pros: "Luggage was found that was good"
Cons: "Horrible day nobody here to guide you or help you and then charge you an arm and a leg."
Pros: "Boarding lines were long, but allowing boarding from both front and rear of plane speeds things up. Small breakfast snack served on flight was nice and appreciated. Pleasant crew members and a nice quiet flight!"
Cons: "Tight seats are tough, but I guess passenger comfort is a thing of the past."
Pros: "Flight on time, all personal was very helpful and kind"
Cons: "No choices for breakfast and the one served on first class not so great."
Pros: "The plane was not full, so lots of space for my long legs and for a nap!"
Pros: "Ease in ticketing."
Cons: "The hardest part was the long layover. I didn’t dress warmly enough, so I had to keep moving!"
Pros: "I liked the food, the drinks, the Atencion’s crew"
Cons: "I didn’t like the long wait to drop off my suitcase"
Pros: "Servicio. Puntualidad."
Cons: "Todo bien"
Pros: "Food, entertainment, leg room much better than any US airline. Crew is smart and efficient."
Pros: "I loved the city of Puerto Vallarta,Mexico. I will encourage anyone interesting in visiting Puerto Vallarta to take Delta,or American Airlines"
Cons: "Aeromexico canceled my flight 5 hours before boarding on May 24th 2018. Then rebooked us two days later on May 26th 2018"
Cons: "Rough Landing"
Pros: "The onlt airline providing every pasanger with Free drinks and food. Live the beer and mix Tequila drinks."
Cons: "I did not like paying $50 us for the second bag i thing $ 25 its ok 50 its to much... I need ir to Boeing chese and tequila so my carry on bag tas over waigt so i check ir in."
Pros: "Vuelo acorde con el horario establecido"
Cons: "Regular atención del personal en el aeropuerto"
Cons: "Crew standing in the back talking to each other with their backs on us"
Pros: "Close for connecting and had lots of staff to get you there on time."
Cons: "Food mediocre"
Pros: "The in flight meal was just what we needed and they got us to San Jose safe and sound. No complaints!"
Pros: "Ontime and pleasant"
Pros: "It was a direct flight."
Cons: "The delay when departing, and the attention of the flight attendants. Also very limited kind of beverages."
Pros: "The service was good"
Cons: "Maybe my seat"
Pros: "La comodidad la amabilidad de las personas."
Cons: "La comida"
Pros: "Great seats with individual screens for free movies"
Cons: "No vegetarian option Long back up at Mexico City customs"
Pros: "Nothing. We’re not there yet"
Cons: "Everything. AM customer service is beyond horrible and unhelpful."
Pros: "I liked the service and the food that was provided."
Cons: "My suitcase was ripped on the back"
Pros: "Staff was friendly."
Cons: "Food mediocre."
Pros: "THE ATTENTION WAS EXCELENT . NOT DELAYES, EVETHING WAS GOOD LETICIA ESPINAL"
Pros: "5 stars to the supervisor Octavio"
Cons: "The rest of the Team do not know what customer service is"
Pros: "Entertainment, I really enjoyed the movies!!!! My luggage was shipped without any delay"
Cons: "My seat!!! Even when I am short, I wasn't comfortable at all!!! I have problems with my knees, they got worse"
Pros: "The snack - such as it is - is certainly a step above what I get when I fly the same route on United. Also the entertainment system is much better, and free! Cabin staff are friendly and efficient. The seating is about the same as on every other airline. I was in steerage for the Mexico City - San Jose leg. A lady was seated in my window seat when I boarded, and seemed surprised when I insisted on reclaiming my seat (She had the middle seat). In contrast to Mexico City, the San Jose airport is a model of efficiency. Immigration is rapid, luggage comes out on the carousel in good time, and best of all there is a duty free shop right in the luggage claim area, so it is unnecessary to buy liquor ahead of time."
Cons: "Mexico City is a terrible airport to have to pass through. Everyone has to go through Immigration (similar to US airports in that regard) even if just in transit. However, they have few officers there, and almost half of the available booths weren't even manned. The result was chaos, with the immigration hall filled with grouchy travellers, and other travellers stuck in aircraft waiting to disembark. Expect to be stuck in Immigration for a minimum of an hour after landing; maybe plan on 1 1/2 hours just to get through Immigration and Customs. And if you are making a connection, whatever you do don't go through the sliding doors on the other side of Customs - I made that mistake once! I speak Spanish, so the following comments are not coloured by language difficulties ... Security staff are unfriendly. While there is supposed to be free wifi in the departure lounge, I couldn't figure out how to use it. A gate agent told me there wasn't any free wifi, all the time standing beside a sign that said there was. I was also singled out for a spot check of my hand luggage right in the jetway. The unfriendly lady doing that search so disarranged my stuff that I couldn't find my Kindle when I got on the plane, so was without my planned reading material."
Pros: "snack and drink, flight departures and arrivals on time, wheelchair service at departures and arrivals, the crew were helpful and efficient, price for round trip (L. A. - Guadalajara and return) was very reasonable, landing back at L. A. was a bit rough. Overall rate +/- 9.0"
Cons: "the new $25.00 dl charge for luggage, found out about it at airport check-in"
Pros: "Everything. Everybody very helpful"
Pros: "lucky for us the plane I boarded was also headed to Mexico City. They allowed us to stay on the flight and we made our connecting flight in Mexico City"
Pros: "EverythING were great"
Pros: "Un pequeño retraso a la salía de México, sin mayores inconvenientes"
Pros: "crew was very nice"
Cons: "40 minutes delay to take off"
Cons: "I am not sure if it's something new that you guys changed but on my way back from Guadalajara to Chicago they charged me for my luggage, but when I flew frome chicago to guadalajara they didn't charge me I don't know if it was something that change that I wasn't notified or what but I don't think that was fair that I had to pay without me being notified that there was a change if there was one , other than that everything else went great"
Cons: "Flight delays and time changes on both routes. Lost our luggage and still has not contacted us about the lost bag 48 hours later (they promised within 24 hours). Will not fly AeroMexico again."
Pros: "I was impressed and very happy the flight was early. I had low expectations with Aeromexico because in the past every flight I took with you was delayed or late."
Pros: "Great selection of movies to watch"
Cons: "The crew seemed to be in a bad mood that night. One of the flight attendants hit my elbow as he was speeding through the aisle, causing me to knock over my drink. He didn't apologize or try to help. The other one"
Airlines flying from Scotland to San José have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Scotland to San José
Masks required on board, masks provided on flights from Scotland to San José
Social distancing seating
Middle seats unavailable to book on flights from Scotland to San José
Testing for antibodies, testing for symptoms for flights from Scotland to San José
Waiving of change fees. Search flexible flights from Scotland to San José