The landings were smooth . Being unable to check-in online was terribly stressful and the queue at Haneda exemely long. We paid extra for window seats and did not get them.
How do you run out of beer after one hour of a twelve hour flight?!
Again, I was presented with birthday pastries two times as a celebrated my birthday on both legs of my trip. I will keep flying to China using China Eastern airlines. As they made this trip a special one thank you.
Multiple delays, with no explanation. Caused us to almost miss our connector. The airline made no effort when we arrived in Shanghai to help us make it to our next flight with the same airline.
Pros: "The flight was smooth. Food was on time . Wine is available for the anxious flyers who can’t sleep."
Cons: "Better softer hand soap , sprays and lotion . Sleep mask"
Pros: "Nice staff."
Cons: "Although I've ordered vegan food about 3 months in advance, I have not been provided with a vegan meal and received cheese lasagne. Pretty sad on such a long distance flight."
Pros: "Great crew in business class!"
Cons: "Wifi was terrible, entertainment is below average and angle seats for a 12 hour flight is sub par. The food was so so"
Pros: "Dated entertainment on the inside televisions and some of the headphones and movies were hard to understand because of the audio quality. But the bottom line was I couldn’t find a cheaper flight for my trip and overall I look for savings and my airfare."
Cons: "Customer service from the flight crew was pretty dry, my biggest complaint though was that there was very much stagnant air quality and no ventilation at HC location like I am normally a custom on most other planes."
Pros: "My flight was canceled but the ground crew was amazing I was really worried but China Eastern's ticket people were very professional! Highly recommend."
Cons: "The plane stopped at an airport between Shanghai and Kunming, which was not shown in iteneray. I got off at this airport thinking I arrived in Kunming. . I was told that I have to check in again at Kunming. When I tried to check in again, there was only one person in the entire airport checking in passengers and she spoke no English. We finally figured out what had happened and barely made it back to the plane before it departed for Kunming."