Find Cheap Flights from Tokyo to Hong Kong Intl (TYO - HKG)

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Good to know

Low season:
June
Best time to beat the crowds
3%
expected price decrease
High season:
August
Most popular time to fly
2%
expected price increase
Average price:
£432
(avg. price over the last 2 weeks)
Good deal:
£228
or less (return)

When to Book Flights from Tokyo to Hong Kong Intl

Average price per month
Flight prices as travel date approaches
-1 day
-2 days

Top tips for Finding a Cheap Flight

Looking for a cheap flight? 25% of our users found flights on this route for £228 or less.
The cheapest flight from Tokyo to Hong Kong Intl was found, on average, 84 days before departure.
Book at least 5 weeks before departure in order to get a below-average price.
High season is considered to be July, August and September. The cheapest month to fly is June.
Morning departure is around 6% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs for Booking Tokyo to Hong Kong Intl Flights

How long does a flight from Tokyo to Hong Kong Intl take?
An average non-stop flight takes 4h 30m, covering a distance of 1804 miles.
How many flights are there between Tokyo and Hong Kong Intl?
There are 582 (non-stop) flights between Tokyo and Hong Kong Intl per week, averaging 82 per day.
Which airlines provide the cheapest flights from Tokyo to Hong Kong Intl?
In the past 3 days, the cheapest return tickets were found on Multiple Airlines (£100), Jetstar Japan (£134) and Vanilla Air (£147).
Do I need a passport to fly between Tokyo and Hong Kong Intl?
Yes.
Which airlines fly most frequently between Tokyo and Hong Kong Intl?
Japan Airlines (16 times daily), Cathay Pacific (14 times daily), Qatar Airways (12 times daily) are the most frequent flyers on this route.
What’s the cheapest day of the week to fly from Tokyo to Hong Kong Intl?
For Tokyo to Hong Kong Intl, Tuesday is the cheapest day to fly on average and Friday is the most expensive. Flying from Hong Kong Intl back to Tokyo, the best deals are generally found on Tuesday, with Saturday being the most expensive.

Book cheap flights from Tokyo to Hong Kong Intl (return)

Airports
Origin
Tokyo
£100
only
£100
£194
only
£194
Destination
Hong Kong
£100
only
£100
Tue, 6 Mar
NRT
HKG
5h 00m
Wed, 21 Mar
HKG
NRT
4h 00m
£100
Trip: 15 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 12 Jan
NRT
HKG
5h 20m
Mon, 15 Jan
HKG
NRT
4h 00m
£134
Trip: 4 days
Overall 5.4 OK
Based on 38 reviews
Overall
6.8
Boarding
7.0
Comfort
6.6
Crew
7.5
Entertainment
5.4
Food
5.7
NRT
HKG
Mediocre 2.3

One of the crew look like Woman very annoying that's when come from Japan to Hong Kong and Japan management his biggest problem for checking in will not take that fright anymore

NRT
HKG
OK 4.0

The $250 fee for bagage.

NRT
HKG
Good 7.0

The crews are very professional. The flight is on time

Foods are not included for a 4 hours flight.

NRT
HKG
Excellent 8.0

our flight was delayed (from NRT to HKG) because of the typhoon and i appreciate the text that I received saying it was (i proceeded to double check and it was surely delayed) i think it would have been better if they sent the email at the same time as the text. other than that, it was a good flight; i fell asleep so i didnt experience much of the service

had to purchase beverages/food on flight. (didnt expect much because the flight was cheap)

NRT
HKG
OK 4.4

Plenty of leg room

In Japan, I arrived at 5:30am for designated check in and there was only one person conducting check ins. She took approximately 15 minutes per person because she scrutinized everyone's passport beyond just the regular review. She asked when my student visa was up although the date was printed and if I had a resident ID and my student card to prove it. What really got me is that my carryon was 7 kilos, the designated limit, BUT then she made me weigh my PURSE. Since my purse was an extra kilo, I had pay 40 USD to check a 7 kilo bag.

Fri, 12 Jan
NRT
HKG
5h 30m
Sun, 14 Jan
HKG
NRT
4h 00m
£147
Trip: 3 days
Overall 5.6 OK
Based on 6 reviews
Boarding
7.4
Comfort
6.4
Crew
7.5
Entertainment
5.1
Food
5.5
KIX
NRT
Excellent 9.5

Doesn't feel like a budget airline

The terminal we landed at does not have direct train access but not the fault of the airline.

NRT
KIX
Good 7.0

For the inexpensive price I paid I was generally very impressed by the service

Limited leg room but on very short flights like mine it was managable

KIX
NRT
OK 4.0

Left on time, arrived early.

Seats were way to close to one another. I'm 6'2" and my knees were crammed into the seat in front of me the entire flight. Fortunately it was a quick flight from Osaka (KIX) to Tokyo (NRT).

CEB
NRT
OK 4.3

Flight was on time and boarding was easy

Crew wouldn't allow me to use open seats even though no one was using them.

NRT
HKG
Excellent 8.0

Clean and tidy.

Not very comfortable

Sat, 19 May
HND
HKG
4h 30m
Fri, 25 May
HKG
HND
4h 10m
£194
Trip: 7 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 8 reviews
Boarding
7.1
Comfort
6.6
Crew
7.4
Entertainment
5.0
Food
5.7
HKG
CNX
Mediocre 2.0

The light was delayed and we arrived in Chiang Mai at 11pm. We got penalty of late rental car pick up. And our hotel is a yoga resort so it a far in the mountain. We arrived at the resort at 2am and we had to wake everybody up and the driving was dangerous without street lights.

HKG
NRT
Mediocre 3.6

got sick from food

ICN
HKG
Mediocre 3.6

Could not contact service team even Hong Kong office. They just sent email to let us know the delay, but nothing at all

HND
HKG
OK 4.0

Seats were very very uncomfortable

NRT
HKG
OK 4.0

Cheap but on time

Too much promotion message

Wed, 10 Jan
HND
HKG
21h 55m
Thu, 18 Jan
HKG
HND
23h 35m
£232
Trip: 9 days
7.5GoodShow reviews
Overall 7.5 Good
Based on 755 reviews
Overall
7.8
Boarding
7.8
Comfort
7.7
Crew
8.2
Entertainment
6.5
Food
7.1
HKG
SGN
OK 4.0

Lined up, crew took our tickets, we loaded on the bus to bring us to the plane, but the bus just stayed there for 10-15 mins. Then they told us all to get off the bus and go back into the terminal and wait. No explanation or apologies. Waited another 30 mins then everyone lined up again. They never explained what the issue was - it was a bit unsettling. Like, was it a meintamice issue? Should we be worried for our safety? Or was the aircraft simply late/delayed? Upon taxiing and take off the pilot finally said they were delayed from a previous flight and the plane needed to be “checked.” Would’ve like to know that an hour earlier when we first got kicked off the bus.

SGN
SIN
Good 7.0

food, crew is nice. plane is ok too

no entertainment. no wifi

KIX
SGN
Excellent 8.0

Overall

We could not check in on line . Why? This reason made us have to waited in the long line

MEL
SGN
Excellent 9.0

Well worth the price

All good

SGN
TPE
OK 5.6

The back of the plane was so loud you could not hear the movies with the earphones. Food was not good. Staff was exceptional to make us as comfortable as possible!

Thu, 17 May
NRT
HKG
5h 00m
Tue, 22 May
HKG
NRT
4h 20m
£138
Trip: 6 days
Overall 5.4 OK
Based on 38 reviews
Overall
6.8
Boarding
7.0
Comfort
6.6
Crew
7.5
Entertainment
5.4
Food
5.7
NRT
HKG
OK 5.0

Plane was clean and newish.

I pre-paid for baggage online but they charge by kilograms so I had to guess. I paid 3800 JPY for 20 kg. I was over by 13 kg, for which they charged me 22,500 JPY. My whole flight with an extra leg room seat plus the pre-paid baggage was only 17k JPY . My one bag that was 10kg cost me $200, which was more than it cost for me to fly. RIP OFF! I will be fighting the charge with my credit card.

NRT
HKG
Mediocre 2.6

Purchased early baggage check allowance, but VERY limited carry-on baggage allowance resulted in 2 of us paying over 13,000 yen to check carry-ons. Negated any savings from booking a budget airline. Plane seats were horrendous for posture - shape encourages slouching and absolutely no lumbar support. Very uncomfortable.

NRT
HKG
OK 4.4

Plenty of leg room

In Japan, I arrived at 5:30am for designated check in and there was only one person conducting check ins. She took approximately 15 minutes per person because she scrutinized everyone's passport beyond just the regular review. She asked when my student visa was up although the date was printed and if I had a resident ID and my student card to prove it. What really got me is that my carryon was 7 kilos, the designated limit, BUT then she made me weigh my PURSE. Since my purse was an extra kilo, I had pay 40 USD to check a 7 kilo bag.

NRT
HKG
Mediocre 3.6

Flight attendants were good at keeping the cabin tidy.

Not impressed with JetStar. It's a far cry from the service you get on JAL. Due to overly strict baggage weight limit checks at the check-in counter, the queue for check-in was excessively long. While the queue was only for the passengers heading to the same destination of the flight, the delay of boarding caused by weighing all the bags for each customer, and then forcing people to abandon personal property to shed weight, repack and reweigh bags, meant the departure of the aircraft was delayed. No one missed the flight, but it was delayed. Also no one got to have any leisure time in the airport terminal as nearly every customer was struggling to abandon excess baggage weight, then had to scramble through security to get to the gate.Dumping weight created a lot of waste of perfectly good things people were prevented from taking on the flight, and had no chance to send by post. It also generated a lot of extra baggage fees for the airline purporting to operate a budget airline option for customers. If you go over the weight limit you are hit with high over baggage fees, voila, profit for them and lower fares for some. On board: There is very limited overhead cabin storage, no pocket in front of you for storage and zero in-flight entertainment offered. Seat backs are so thin, that you can feel anyone behind you should their knees press on your seat back. Beverage service was sporadic. It was started, stopped, then rows of customers got skipped, and any food that was pre-ordered was delivered as soon as the plane was airborne but drinks were not ready at the time of the meal service. Very scattered service overall. Announcements were poor and not clear or loud enough. Japanese announcements were fully detailed while Mandarin were not precise, and English were very limited or didn't happen at all. Not good on an international flight with many different language needs.

NRT
HKG
Mediocre 2.3

One of the crew look like Woman very annoying that's when come from Japan to Hong Kong and Japan management his biggest problem for checking in will not take that fright anymore

Sun, 20 May
HND
HKG
4h 45m
Fri, 25 May
HKG
HND
4h 35m
£286
Trip: 6 days
8.4ExcellentShow reviews
Overall 8.4 Excellent
Based on 4 reviews
Boarding
8.0
Comfort
7.7
Crew
8.1
Entertainment
7.6
Food
7.6
HKG
CRK
Excellent 10.0

they waited every body to board even if we were late due to inspections and long transfer routes to walk

not enough guides to show where to go, possible to get lost thru the maze and miss a flight.

PVG
HKG
Excellent 8.3

Everything.

Not enough blankets was cold. No screen had to use StudioKA app... Excellent idea the app is poorly executed. Simply things like if the phone backs out the app sometimes restarts from 30th beginning. Always shows you splash screen ugh 55 times got really annoying. Need notebooks for the app..

HKG
OKA
OK 4.0

Flight was over an hour late arriving at terminal. No entertainment on airplane. Terminal was out of the way and did not have much in it.

NKG
HKG
OK 5.6

Can you please send me by email a receeipt for the fare? Thanks

HKG
RMQ
Good 6.0

Clean and pn time

Thu, 19 Apr
NRT
HKG
5h 30m
Mon, 23 Apr
HKG
NRT
4h 00m
£161
Trip: 5 days
Overall 5.6 OK
Based on 6 reviews
Boarding
7.4
Comfort
6.4
Crew
7.5
Entertainment
5.1
Food
5.5
KIX
NRT
Excellent 9.5

Doesn't feel like a budget airline

The terminal we landed at does not have direct train access but not the fault of the airline.

NRT
HKG
Excellent 8.0

Clean and tidy.

Not very comfortable

NRT
HKG
OK 4.0

arriving 30 minutes ahead of schedule even though we had late departure.

The policy of carry-on luggage is misleading. You're only allowed 10kg or less for combined two items. Charged me 6,000 yen ($53 USD) to bring my carry-on suitcase even though it met the 3 tier requirements so I should have only been charged 4,000 yen. Tacked on an additional 2,000 yen for "security" fee. This is double what the average & premium airlines charge for the 1st piece of carry on luggage as my backpack is always considered free....also the flight crew and pilots were late.

KIX
NRT
OK 4.0

Left on time, arrived early.

Seats were way to close to one another. I'm 6'2" and my knees were crammed into the seat in front of me the entire flight. Fortunately it was a quick flight from Osaka (KIX) to Tokyo (NRT).

CEB
NRT
OK 4.3

Flight was on time and boarding was easy

Crew wouldn't allow me to use open seats even though no one was using them.

Thu, 15 Feb
NRT
HKG
5h 20m
Wed, 21 Mar
HKG
NRT
4h 00m
£148
Trip: 34 days
Overall 5.4 OK
Based on 38 reviews
Overall
6.8
Boarding
7.0
Comfort
6.6
Crew
7.5
Entertainment
5.4
Food
5.7
NRT
HKG
Mediocre 2.3

One of the crew look like Woman very annoying that's when come from Japan to Hong Kong and Japan management his biggest problem for checking in will not take that fright anymore

NRT
HKG
OK 4.0

Made me check a carry on because of weight. Bossy unfriendly staff constantly giving instructions

NRT
HKG
Excellent 8.0

our flight was delayed (from NRT to HKG) because of the typhoon and i appreciate the text that I received saying it was (i proceeded to double check and it was surely delayed) i think it would have been better if they sent the email at the same time as the text. other than that, it was a good flight; i fell asleep so i didnt experience much of the service

had to purchase beverages/food on flight. (didnt expect much because the flight was cheap)

NRT
HKG
OK 4.0

Nothing

I got a $45 excess weight charge for my carry on, but half the plane was empty so it really didn't even matter. Add that to the fact that they don't give anything for free, not even water. So I was thirsty as hell for five hours between Tokyo and Hong Kong. Half the plane was empty yet they said if you tried to move seats they would charge you for it. K jetstar Japan, you suck!

NRT
HKG
Good 7.0

The crews are very professional. The flight is on time

Foods are not included for a 4 hours flight.

Tue, 20 Mar
NRT
HKG
5h 20m
Sat, 24 Mar
HKG
NRT
4h 00m
£150
Trip: 5 days
Overall 5.4 OK
Based on 38 reviews
Overall
6.8
Boarding
7.0
Comfort
6.6
Crew
7.5
Entertainment
5.4
Food
5.7
NRT
HKG
OK 4.0

Made me check a carry on because of weight. Bossy unfriendly staff constantly giving instructions

NRT
HKG
Mediocre 3.2

Seats are old and have no support. It felt like an old bus ride for over four hours.

NRT
HKG
Excellent 8.0

our flight was delayed (from NRT to HKG) because of the typhoon and i appreciate the text that I received saying it was (i proceeded to double check and it was surely delayed) i think it would have been better if they sent the email at the same time as the text. other than that, it was a good flight; i fell asleep so i didnt experience much of the service

had to purchase beverages/food on flight. (didnt expect much because the flight was cheap)

NRT
HKG
OK 4.4

Plenty of leg room

In Japan, I arrived at 5:30am for designated check in and there was only one person conducting check ins. She took approximately 15 minutes per person because she scrutinized everyone's passport beyond just the regular review. She asked when my student visa was up although the date was printed and if I had a resident ID and my student card to prove it. What really got me is that my carryon was 7 kilos, the designated limit, BUT then she made me weigh my PURSE. Since my purse was an extra kilo, I had pay 40 USD to check a 7 kilo bag.

NRT
HKG
Mediocre 3.6

Flight attendants were good at keeping the cabin tidy.

Not impressed with JetStar. It's a far cry from the service you get on JAL. Due to overly strict baggage weight limit checks at the check-in counter, the queue for check-in was excessively long. While the queue was only for the passengers heading to the same destination of the flight, the delay of boarding caused by weighing all the bags for each customer, and then forcing people to abandon personal property to shed weight, repack and reweigh bags, meant the departure of the aircraft was delayed. No one missed the flight, but it was delayed. Also no one got to have any leisure time in the airport terminal as nearly every customer was struggling to abandon excess baggage weight, then had to scramble through security to get to the gate.Dumping weight created a lot of waste of perfectly good things people were prevented from taking on the flight, and had no chance to send by post. It also generated a lot of extra baggage fees for the airline purporting to operate a budget airline option for customers. If you go over the weight limit you are hit with high over baggage fees, voila, profit for them and lower fares for some. On board: There is very limited overhead cabin storage, no pocket in front of you for storage and zero in-flight entertainment offered. Seat backs are so thin, that you can feel anyone behind you should their knees press on your seat back. Beverage service was sporadic. It was started, stopped, then rows of customers got skipped, and any food that was pre-ordered was delivered as soon as the plane was airborne but drinks were not ready at the time of the meal service. Very scattered service overall. Announcements were poor and not clear or loud enough. Japanese announcements were fully detailed while Mandarin were not precise, and English were very limited or didn't happen at all. Not good on an international flight with many different language needs.

Fri, 22 Dec
HND
HKG
5h 15m
Sun, 24 Dec
HKG
HND
3h 45m
£380
Trip: 3 days
8.2ExcellentShow reviews
Overall 8.2 Excellent
Based on 17 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
8.2
Food
7.7
HKG
ORD
OK 5.0

I guess I can't expect much from what seems to be a low budget airline. The food was OK and the movie selection was excellent. I didn't have any issues with boarding or baggage check in. There was a mix of good and bad flight staff. Sadly, the staff in bad moods were servicing me.

The bad mood in-flight staff and the uncomfortable seats. During boarding, I asked one of the staff if I can have a window seat because I have motion sickness and aisle seats make me feel ill. She looked at me flustered and said all seats are booked and that I'll be Ok with the aisle seat. On a different CP flight, a different staff was helping a couple switch with other passengers so they can sit next to each other. That would have been nice if they did that for me when I asked for a window seat.

HKG
EWR
Good 7.6

The Denpasar Airport had been closed for days due to Ash/Volcano Agung, so luckily our Flight departed as planned, and on time. Was easily re-assigned a new seat (middle to aisle) at the gate. The staff was attentive and courteous.

We had a roundtrip ticket from Denpasar to Bali. We were in Thailand when Bali's Mount Agung erupted and called Cathay Pacific requesting our fees be waived to change our return flight from Denpasar, Hong Kong, Newark to Bangkok-Hong Kong-Newark. Cathay Pacific said the fee to change our flight is $350, and plus the difference in the new ticket price. That option was very expensive. We were very stressed about returning to Bali due to the High Alert warnings. The Denpasar Airport was closed for days -- and our request was not unreasonable.

HKG
LAX
Excellent 8.0

Entertainment

Food options

HND
HKG
Excellent 8.0

Too rigid on the weight of hand carry luggages. 7kg (including the case/bag) is less than other airlines.

SIN
BKK
Excellent 10.0

Efficiency of Operations, efficiency of service and attitude to pleasing customers, great choice of movies, excellent aircraft

For two hours flight food was adequate

Fri, 18 May
NRT
HKG
5h 00m
Thu, 24 May
HKG
NRT
4h 20m
£163
Trip: 7 days
Overall 5.4 OK
Based on 38 reviews
Overall
6.8
Boarding
7.0
Comfort
6.6
Crew
7.5
Entertainment
5.4
Food
5.7
NRT
HKG
OK 5.0

Plane was clean and newish.

I pre-paid for baggage online but they charge by kilograms so I had to guess. I paid 3800 JPY for 20 kg. I was over by 13 kg, for which they charged me 22,500 JPY. My whole flight with an extra leg room seat plus the pre-paid baggage was only 17k JPY . My one bag that was 10kg cost me $200, which was more than it cost for me to fly. RIP OFF! I will be fighting the charge with my credit card.

NRT
HKG
OK 4.4

Plenty of leg room

In Japan, I arrived at 5:30am for designated check in and there was only one person conducting check ins. She took approximately 15 minutes per person because she scrutinized everyone's passport beyond just the regular review. She asked when my student visa was up although the date was printed and if I had a resident ID and my student card to prove it. What really got me is that my carryon was 7 kilos, the designated limit, BUT then she made me weigh my PURSE. Since my purse was an extra kilo, I had pay 40 USD to check a 7 kilo bag.

NRT
HKG
Mediocre 2.3

One of the crew look like Woman very annoying that's when come from Japan to Hong Kong and Japan management his biggest problem for checking in will not take that fright anymore

NRT
HKG
OK 4.0

The $250 fee for bagage.

NRT
HKG
OK 4.0

Nothing

I got a $45 excess weight charge for my carry on, but half the plane was empty so it really didn't even matter. Add that to the fact that they don't give anything for free, not even water. So I was thirsty as hell for five hours between Tokyo and Hong Kong. Half the plane was empty yet they said if you tried to move seats they would charge you for it. K jetstar Japan, you suck!

Thu, 15 Feb
HND
HKG
5h 10m
Wed, 7 Mar
HKG
HND
6h 20m
£221
Trip: 21 days
Overall 0.0 Poor
Based on 0 reviews
Sun, 1 Apr
NRT
HKG
5h 00m
Tue, 3 Apr
HKG
NRT
4h 20m
£164
Trip: 3 days
Overall 5.4 OK
Based on 38 reviews
Overall
6.8
Boarding
7.0
Comfort
6.6
Crew
7.5
Entertainment
5.4
Food
5.7
NRT
HKG
OK 5.0

Plane was clean and newish.

I pre-paid for baggage online but they charge by kilograms so I had to guess. I paid 3800 JPY for 20 kg. I was over by 13 kg, for which they charged me 22,500 JPY. My whole flight with an extra leg room seat plus the pre-paid baggage was only 17k JPY . My one bag that was 10kg cost me $200, which was more than it cost for me to fly. RIP OFF! I will be fighting the charge with my credit card.

NRT
HKG
OK 4.4

Plenty of leg room

In Japan, I arrived at 5:30am for designated check in and there was only one person conducting check ins. She took approximately 15 minutes per person because she scrutinized everyone's passport beyond just the regular review. She asked when my student visa was up although the date was printed and if I had a resident ID and my student card to prove it. What really got me is that my carryon was 7 kilos, the designated limit, BUT then she made me weigh my PURSE. Since my purse was an extra kilo, I had pay 40 USD to check a 7 kilo bag.

NRT
HKG
Mediocre 2.6

Purchased early baggage check allowance, but VERY limited carry-on baggage allowance resulted in 2 of us paying over 13,000 yen to check carry-ons. Negated any savings from booking a budget airline. Plane seats were horrendous for posture - shape encourages slouching and absolutely no lumbar support. Very uncomfortable.

NRT
HKG
OK 4.0

Nothing

I got a $45 excess weight charge for my carry on, but half the plane was empty so it really didn't even matter. Add that to the fact that they don't give anything for free, not even water. So I was thirsty as hell for five hours between Tokyo and Hong Kong. Half the plane was empty yet they said if you tried to move seats they would charge you for it. K jetstar Japan, you suck!

NRT
HKG
Excellent 8.0

our flight was delayed (from NRT to HKG) because of the typhoon and i appreciate the text that I received saying it was (i proceeded to double check and it was surely delayed) i think it would have been better if they sent the email at the same time as the text. other than that, it was a good flight; i fell asleep so i didnt experience much of the service

had to purchase beverages/food on flight. (didnt expect much because the flight was cheap)

Fri, 22 Dec
NRT
HKG
15h 10m
Mon, 25 Dec
HKG
NRT
4h 00m
£226
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Thu, 1 Feb
NRT
HKG
5h 20m
Sat, 3 Feb
HKG
NRT
11h 15m
£184
Trip: 3 days
Overall 5.4 OK
Based on 38 reviews
Overall
6.8
Boarding
7.0
Comfort
6.6
Crew
7.5
Entertainment
5.4
Food
5.7
NRT
HKG
OK 4.0

Made me check a carry on because of weight. Bossy unfriendly staff constantly giving instructions

NRT
HKG
OK 4.4

Plenty of leg room

In Japan, I arrived at 5:30am for designated check in and there was only one person conducting check ins. She took approximately 15 minutes per person because she scrutinized everyone's passport beyond just the regular review. She asked when my student visa was up although the date was printed and if I had a resident ID and my student card to prove it. What really got me is that my carryon was 7 kilos, the designated limit, BUT then she made me weigh my PURSE. Since my purse was an extra kilo, I had pay 40 USD to check a 7 kilo bag.

NRT
HKG
Mediocre 3.6

Flight attendants were good at keeping the cabin tidy.

Not impressed with JetStar. It's a far cry from the service you get on JAL. Due to overly strict baggage weight limit checks at the check-in counter, the queue for check-in was excessively long. While the queue was only for the passengers heading to the same destination of the flight, the delay of boarding caused by weighing all the bags for each customer, and then forcing people to abandon personal property to shed weight, repack and reweigh bags, meant the departure of the aircraft was delayed. No one missed the flight, but it was delayed. Also no one got to have any leisure time in the airport terminal as nearly every customer was struggling to abandon excess baggage weight, then had to scramble through security to get to the gate.Dumping weight created a lot of waste of perfectly good things people were prevented from taking on the flight, and had no chance to send by post. It also generated a lot of extra baggage fees for the airline purporting to operate a budget airline option for customers. If you go over the weight limit you are hit with high over baggage fees, voila, profit for them and lower fares for some. On board: There is very limited overhead cabin storage, no pocket in front of you for storage and zero in-flight entertainment offered. Seat backs are so thin, that you can feel anyone behind you should their knees press on your seat back. Beverage service was sporadic. It was started, stopped, then rows of customers got skipped, and any food that was pre-ordered was delivered as soon as the plane was airborne but drinks were not ready at the time of the meal service. Very scattered service overall. Announcements were poor and not clear or loud enough. Japanese announcements were fully detailed while Mandarin were not precise, and English were very limited or didn't happen at all. Not good on an international flight with many different language needs.

NRT
HKG
OK 5.0

Plane was clean and newish.

I pre-paid for baggage online but they charge by kilograms so I had to guess. I paid 3800 JPY for 20 kg. I was over by 13 kg, for which they charged me 22,500 JPY. My whole flight with an extra leg room seat plus the pre-paid baggage was only 17k JPY . My one bag that was 10kg cost me $200, which was more than it cost for me to fly. RIP OFF! I will be fighting the charge with my credit card.

NRT
HKG
Mediocre 2.6

Purchased early baggage check allowance, but VERY limited carry-on baggage allowance resulted in 2 of us paying over 13,000 yen to check carry-ons. Negated any savings from booking a budget airline. Plane seats were horrendous for posture - shape encourages slouching and absolutely no lumbar support. Very uncomfortable.

Fri, 22 Dec
NRT
HKG
15h 10m
Mon, 25 Dec
HKG
NRT
4h 05m
£254
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
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