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Cons: "Newer aircrafts"

Pros: "AVIANCA a good airline"

Cons: "Food, snacks, drinks, ice"

Pros: "Easy boarding. Great seats with tv screens and entertainment"

Cons: "There was no tea as an option for those who don't drink coffee, and the individual juice boxes are unnecessary, it creates more trash and straws."

Pros: "I don t know what hapen with Avianca. The Atencion in bussines Class is bad and the food is to poor"

Pros: "Boarding was efficient"
Cons: "The onboard menu shows an option of salmon or beef. But when the crew came, only lamb was available. Also, the crew didn't seem interested."

Pros: "Only one crew member had common sense"
Cons: "Teach or show the crew member that they need to come up with solutions and not to say “there are rules on the plane that need to be follow”"

Pros: "Breakfast meal snd seats with entertaiment all flight"

Cons: "More new movies."

Pros: "Amazing"
Cons: "They bumped me to first class so I could not have been happier!’"

Pros: "Great customer service"
Cons: "Everything was perfect"

Pros: "Avianca"
Cons: "Over 4 hour delay, missed my connector, and am now paying a lot $ of pocket for hotel and transport. My seat and tray table were broken.. seat kept going back, dangerous for take off and landing. Try table was hanging from side. Plantain chips were okay though."

Pros: "Very efficient boarding and disembarking too, with a friendly crew!"
Cons: "The boarding pass showed Gate 0 for this flight, but that gate doesn't exist in Guayaquil! It was confusing, because the boarding was happening at Gate 2, but this was not displayed on the screens in the airport."

Pros: "pilots did a fantastic job flying the plane out of quito against the winds. check in women were great with communicating with me in writing as i am extremely hard of hearing. they also asked me where i wanted to sit instead of just assigning me. all staff were kind, courteous, and professional. loved being able to charge my phone in flight."
Cons: "late departure so i could have slept another hour!"

Pros: "We had an amazing flight"

Pros: "On of the few flights to go La Paz Bolivia the price was a little resolve."
Cons: "The delays and lack of communication from Avianca and the Custumer fligimg. They where snubs and cut not answering"

Pros: "Comfort and service"

Pros: "Lots of space, very organized"
Cons: "not enough water passed around"

Pros: "Speed and On time"
Cons: "The plane"

Pros: "They were almost an hour late in departing"

Cons: "Left us in the airplane for 3 hours because of an internal problem of Avianca"

Pros: "On time departure, friendly staff, excellent service"
Cons: "No complaints"

Pros: "Nothing"
Cons: "The service.with this airline is mediocre and they want to steal money from you no matter what you bring. The only problem is that is the only colombian airline that owns every flight schedule in the country. I wish there was another company."

Pros: "Entertainmente system, confortable seat"
Cons: "Had to wait 40 minutes in a bus to get to plane"

Pros: "Time"

Pros: "I stayed tríp that Was oversold but the y only gave me 375 And Not a full Ticket"

Pros: "Nothing."
Cons: "The fact that they cancelled my flight a week before departure and moved it 6 hours prior to a time that was impossible for me to make. I had to buy an entirely different set of plane tickets. No less, the insurance refused to cover the cost, which was a complete waste of money to buy. Then, I was charged another $50 For a refund! Never booking through this company again!"

Pros: "2 free checked bags, food, drinks offered, entertainment, pleasant staff, on time"

Pros: "No been canceled"
Cons: "Nothing"

Pros: "The crew and ither travelers were good"
Cons: "For a 10 hour flight it felt like there was no room for your legs and I am quite short"

Pros: "Nothing about this trip was good"

Pros: "I love Avianca, I wish I could fly everywhere I go with them"
Cons: "They always seem to misplace my miles information. I had to get a new card even though I have traveled with them FOY MANY YEARS!!"

Pros: "Absolutely nothing."
Cons: "Service was terrible, all my flights were delayed and they lost my luggage. As of now it's been six days since they lost my bags and no information."

Pros: "Good service"
Cons: "After cancelling our flight they did not take care of our connecting flights to get me home. Their attitudes for wanting to help was not there. They may need more training in how to prepare"

Pros: "Excellent service, never any problems"

Cons: "Very uncomfortable seating, poor service. I asked for and extra cup of water and they said no! I mean it's a 6 hour flight and we took the red eye. I would expect to atleast have drinks. Overall staff was very rude. Service was very poor and slow. Plus the seating is extremely uncomfortable no leg room no offer to up sell first class. Terrible flight company would never use again or recommend ever! Stay away there are plenty of other ways to get to Colombia. One positive is they did have a decent movie selection honestly that's the only thing. Other then that this company does not even deserve one star I will make sure to tell all my friends family and social media to never use this company"

Pros: "Comfort Seats Service"
Cons: "Food"

Pros: "The plane was on time and all of the staff were friendly."
Cons: "I didn't like that there was no ice for the drinks."

Pros: "Flight was quick but equipped with music shows and games. They informed us they would transfer bags for us which was great because I would have to worry."

Pros: "El espacio en los asientos"
Cons: "El snack es muy simple, deberían mejóralo un poco"

Pros: "I like the crew, very friendly"
Cons: "I had some delayed and the food was no good"

Cons: "Na"

Pros: "My seat."
Cons: "Our flight was an hour late taking off and no explanation was given as many of the passengers kept asking what was the problem. The flight attendants need to work on their attitudes and responsibilities. The flight was predominantly Brazilian passengers but the Avianca crew showed displeasure when asked questions in Portuguese by many different customers such as a beverage (one attendant told an older gentleman near me that a tray of drinks was available at the back of the plane and to go an get some if he like. Rude!!) It was just a very disagreeable experience flying on Avianca"

Pros: "Really really nice plane"

Cons: "Estábamos en las sillas de atrás y se demoraron mucho tiempo en servir el desayuno. Debieron empezar a servir el desayuno de la mitad del avión hacia atrás."

Pros: "Their timing was good. Not much at all besides that. The crew was just pissed off for no reason."
Cons: "No comfort, the comfort was terrible. Only 1 option of food - with no ingredient allergy warning. The entertainment was glitchy."

Cons: "Un poco demorado la entrega del equipaje."

Pros: "The service, the food, the various movie selections."
Cons: "N/a"