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The food was not good

The efficiency and helpfulness of the staff who got us on the next available flight after the one we missed due to the long wait at customs.

1. Cheaper fare compare to other flights

1. Food is tasteless 2. Headphone plug- in not working. Requires maintenance and happened during flight going to Paris as well. 3. The middle upper baggage area rattles during touch down. Requires maintenance

Even though it is a short a fligh, the snacks provided is good.

no comment

Good food, space, comfort, movies

No problems

All nice, clean and tidy. Human and professional approach of the crew.

A bit weaker selection of entertainment, but still fine.

Nothing about this flight. Will avoid Air India in the future!

Dirty and tired looking aircraft; unruly and downright rude passengers; cabin crew were unable to take control of the chaotic boarding; God knows how will they control the situation in the event of an emergency. This was my first and probably last time with Air India. I have always travelled Jet Airways on domestic routes in India and they are far superior.

Dreamliner comfort.

Air India did not inform us that check in was at the international counters. Luggage took about 35 minutes in Delhi.

Old plane, odd food & disappointing airport conditions at both Abu Dhabi & Pune

Postponed by 7,1/2 hours jeopardising the entire night.

Lufthansa are brilliant to fly with, you get free food and drink on every flight and one of my flights was only 40 minutes! Really friendly staff too!

Be careful of change over times. If you have less than an hour to get your connecting flight in Frankfurt be careful, Frankfurt airport is massive and and the process is slow. My stop over was 1 hour and I had to run through the airport to catch my connecting flight and was the last person on the plane.

I liked it all.

No Gluten Free snack!

I was upgraded to Business class and had an awesome experience!!!

I found the crowded squashed seating very uncomfortable, , the 380 from Dubai to UK was wonderful, the relaxed atmosphere was great, more leg room, and the staff were extremely pleasant, not sure I want to fly in a 777 again terribly claustrophobic .

Service is not good

The food served was nice.

The KLM staff that were assigned to this flight were incompetent. After telling them I was flying with Etihad and I had a 30kg limit the told me to unpack my bag to reduce them to 23kg. I did this 3 times, and then at final weighing they figured out I was right and that I could board with 30kg. Morons!

We got denied access to the plane because the gate agent did not know how to process our US visa. She lost 30 minutes, and they then closed the flight. We were stuck with our 3-month old baby. To deny their responsibility, they claimed we had arrived late at check in. After intense negotiations, it took them 5 hours to rebook us on a different flight. A SHAME!!!

To hot

We waited quite a while to check in our luggage at the Birmingham airport. Staff showed up at the counter only 2 hrs before the flight.

the staff's courtesy and efficiency.

The food was pretty awful. My main complaint is the four and a half hour wait at Customs in Atlanta. 4 officials aren't enough to service around a thousand passengers. That meant we missed our connection. While I know it's not the airline's responsibility, it is part of the experience and meant we were exhausted.

1. Limited waiting areas before boarding 2. Shuttles to airport from plane can be bothersome

1. Cheaper fare compare to other flights

1. Food is tasteless 2. Headphone plug- in not working. Requires maintenance and happened during flight going to Paris as well. 3. The middle upper baggage area rattles during touch down. Requires maintenance

The cabin crew were friendly, and came round with a second offer of sandwiches when it was apparent that they had more than they needed.

While my seat was very spacious, this was the result me being sat near the front, where the business class seats had been converted to economy class. While the number of seats had been increased, the positioning of the armrests was rather haphazard, such that me (in the window seat) and the man in the aisle seat had business class width, while the poor lady squeezed in between us had less than a standard economy class width to fit into! Luckily there was a free seat elsewhere, and she changed seats before we took off.

Boarding was organised in CDG

Typical low cost airline affair.

ground staff respectful of people with special needs and the elderly

overall disinterested and unenthusiastic cabin crew

Friendly and courteous staff. Very helpful

Even though it is a short a fligh, the snacks provided is good.

no comment

1. Limited waiting areas before boarding 2. Shuttles to airport from plane can be bothersome

Pleasent surprises, Unlike previous trips, got boarding pass instantly and seat was much comfortable.

No announcements for flight getting delay and flight attendant were not responsive.

Good food, space, comfort, movies

No problems

I was upgraded to business class and it was such an amazing experience! Glad I was given the chance to be upgraded!

Everything we want to fly business class next time

The food was awful

takeoff delayed due to "technical issues". similarly landed after an almost 60mins delay!

No gluten free snack!

Waiting area at Munich airport is nice

Showed delayed for 2 hours and then cancelled the flight.

No in-flight entertainment. The worst crew I have seen , no service at all.

Nothing

Everything they are a bad company