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Pros: I love Avianca. I love the fact that I can check in two bags without paying, decreasing the stress at the gate about whether I can get my carry on in the plane. I love the boarding is more general. I love that we get food. I love the inflight entertainment. I love the staff. I wish I could take avianca in every part of the world.

Pros: Crew seems to try

Cons: Avianca seems to ALWAYS have an issue .. late, delayed, etc...but the worst thing is that they don’t live up to their mistakes and reimburse customers for their mistakes. They should be forced to improve their service or be put out of business. Come on Avianca ! Step up your game... instead they know that there is no competition so they just take advantage of their customers. Can we get a new airline in Latin America please!?!

Pros: Delayed for more than half hour

Cons: More aircraft

Pros: The personal at counter very helpful.

Cons: Some information on website is unknown for call center people, like issues dealing with disabled people.

Pros: Most humorous crew I have had in a long time. Had regular beverage service, coffee service and a water service!

Cons: I can’t think of a thing.

Cons: Made us check our carry ons and there was plenty of space in the cabin overhead comoartments

Cons: Great crew and flight! Cheers!

Pros: Great crew. Good food. On time.

Pros: One of the cabin crew was very kind and friendly.

Cons: No entertainment, seats hardly went back, no place to charge any device

Pros: Flight crew was pleasant enough

Cons: We are treated like cattle in general.

Cons: Paid for upgraded seat for complimentary alcoholic beverages and was told they would not be served. IFE was finicky - many broken screens. Deplaning was pandemonium.

Pros: Very pleasant flight- on time and clean.

Cons: Service was good but not particularly friendly or frequent.

Pros: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Cons: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Pros: The crews were pretty great!

Cons: The regulating of the temperature.

Cons: Delay due to strike

Pros: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Cons: I flew economy and all was good and appropriate to the level.

Cons: Personal very rude no manners to answer Questions or direct people.

Cons: Ok

Pros: The crew was very friendly and welcoming

Cons: The boarding process was pretty terrible and disorganized

Pros: The crew was good and the seats were fine.

Cons: It was a short flight but it would have been nice to have a glass of water.

Pros: Crew AND passengers were great, polite & calm. Seats are kinda squashy, tight. Food was yummy.

Cons: Don't think you could make general seats more roomy for average sized people? Luggage bins were squashy too.

Pros: Great crew. Good food. On time.

Pros: Fast!

Cons: Flight was freezing. Crew was overly concerned about my tree nut allergy. Been flying for 40+ years and this was the first time any one has asked...appreciate it but they went overboard

Pros: Well organized and easy to check in.

Cons: No

Pros: Very punctual! We arrived on the exactly time as estimated.

Cons: Very poor snack options

Pros: Very attentive staff

Cons: I have no complaints

Pros: Very friendly cabin attendants. Especially Irene.

Cons: Food was poor. I would prefer a good piece of cheese or fruit.

Pros: Decent price for economy comfort seat, 4A.

Cons: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Pros: The crew was professional & friendly

Cons: Food was terrible honestly, entertainment system didn't work on 1st flight.

Cons: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!

Cons: Time

Pros: The socks offered in business were comfortable and nice looking. The red wine was good.

Cons: The food was just average and the seat not too comfortable

Pros: The crew was very kind

Pros: The crews were pretty great!

Cons: The regulating of the temperature.

Pros: Flight arrived on time

Cons: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.