Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Cons: "Very nice crew and great food"
Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Pros: "The crew."
Cons: "The time between flights."
Cons: "Flight got cancelled"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Cons: "Staff rude and short"
Cons: "Head support for 6 feet plus people on seats would be good"
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Cons: "Delays, took my hand luggage into the hold,"
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Pros: "Crew were great, food, entertainment, seat and everything else was great as well."
Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."
Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Pros: "Very friendly and helpful crew."
Pros: "Everything was clean and well organized."
Cons: "The flight was delayed 1 1/2 hours."
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"
Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Cons: "The movie selection did not seem extremely varied."
Pros: "Arrived Early!"
Cons: "Left Late :-)"
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pros: "Fabulous trip with friendly, helpful staff"
Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."
Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Pros: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Cons: "suitcase didn't turn up, although connection was quite tight"
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"
Pros: "It was very comfortable"
Cons: "The crew was great"
Cons: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
Cons: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Pros: "In general, it was ok"
Cons: "Flight was delayed and because of this I missed my connection flight to Amsterdam"
Good could be better. Leg space too
The lady at the boarding to assign us seats was rude and non caring .
Pros: "seat was comfortable"
Cons: "On a long flight, lack of drinking water during the flight, need to improve on this. Lack of communication needs to be improved"
Pros: "The free middle seat because the flight was not full."
Cons: "Bigger glass for wine"
Cons: "Two suitcases were lost"
Pros: "The pilots were polite and arrived early at destination."
Cons: "Could provide a menu card, like every other airline. Instead of listing every single option to everyone on the plane. And maybe use bigger cups that hold more than 3-4 ounces?? Especially when the airport takes away peoples liquids (see below). Ridiculous. Not necessarily with flight, more with Lima airport “security” - they took away ALL bottled liquids more than 3 oz. AT THE GATE. Even bottled water purchased 20 feet from the gate. And they couldn’t explain why. Just got a bunch of shrugs. Why take sealed water purchased at their own airport away before an international 8+ hour flight???"
Pros: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Cons: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"
Pros: "Great Airplane i felt awesome tha movies the food everything was great with this flight"
Cons: "nothing, maybe the Airport at Hanga Roa because we wait so much time!"
Pros: "Nice crew, easy on line and airport check in. Flight slightly delayed but arrived on time."
Cons: "The San Andrés airport was way too small for all the passengers. People sitting in the aisles, clogging up fire exits, Very unsafe. The AC was too low, locals were fanning themselves. Gate was changed, crowds pushing to line up. I’ve never wanted to get on a plane and OUT of the airport so much."
Pros: "The gate agent refused allow us to board..even though fully paid we were checked in and had boarding passes IN HAND..said there was a problem caused by kiwi sjd fid no honor our ticket. We missed 2 planes, had to find. A hotel in Mexico City and buy new tickets to get home. INSANE"
Cons: "Great service, excellent food, very good quality, comfortable, thanks so much for everything. ❤️❤️❤️❤️❤️"
Pros: "The seat was ok."
Cons: "I have a delay for 24hs."
Pros: "On time."
Cons: "For the 2 hours flight, I had to endure some strong stench coming from fellow passengers. Extremely uncomfortable."
Pros: "We will actually travel tonight due to cancellations and route changes. Our seats were upgraded and we were put up in a nice hotel to rest before flight."
Cons: "Better communication about route change and code sharing to fix it."
Pros: "Nice space in the aircraft and the crew was really nice too."
Cons: "The delay was very tiring."
Pros: "Easy and quick flight. Crew was nice and helpful"
Cons: "We were about 15 min late"
Pros: "Friendly and efficient crew. On time."
Cons: "Boarding and in-flight food."
Pros: "It got us there safely."
Cons: "Communication was lacking. there was also no one at the check-in counter."
Pros: "Crew very nice chicks"
Cons: "Is like flying in the floor, very uncomfortable"
Pros: "The fly time"
Cons: "The check in process, too slow ,we waist almost 2hrs in the process"
Pros: "The inflight crew was nice."
Cons: "I hate checking in with LATAM! I swear they make up new bag rules for every person that walks up. There were people with 2 carry ones, purses, and shopping bags. But I couldn't bring 2 backpacks(school backpacks!) on. I had to check one. I HATE LATAM! Every time it is something different with them."
Cons: "Flight attendants rude and lack of cleaning in the toilets."
Pros: "The flight left and arrived on time, which is always nice."
Cons: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on."
Pros: "Window seat & no one sat next to me"
Cons: "Customer service at baggage check in desk. Very very poor and slow"
Pros: "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
Cons: "If the passenger name was changed as requested and I would not lose the money."
Pros: "The people that work there were so kind! Very pleasant, I love the service! Everyone has a smile and make sure the customers were comfortable and save!"
Cons: "I like everything. No complain!"
Pros: "Flight from LAX to Lima good enough. Flight from Lima to Buenos Aires very bad. Old plane food sucked and entertainment non existent."
Pros: "Plane was nice and relatively comfortable, crew was nice, even though their English could use a brush-up."
Cons: "I asked for an aisle seat at check-in and I got the feeling the attendant in charge felt I was wasting her time. Unfortunately, it is an important deal for me to know what seat I'm in."
Pros: "The Crew tried to work with what they have."
Cons: "1. Plane to small. there was no room. 2. Flight was delayed for 2 hors. 3. my suitcase was sent down to storage and my back pack have to be put under my feet. but there was two more tenet my seat already. 4. We have to board the plane in the middle of the airport. and have to walk a lot to get the gate signed. 5. Once arrived I had to connect to American Airlines flight and have to walk one mille and change to get to the other side of the airport. It will be ok, but I was with a 3 year old minor and I have to deal with this and the child"
Pros: "Great crew comfortable seating on time. Good short haul flight"
Pros: "Boarding and ticketing staff were helpful in guiding us through the process of traveling with a dog."
Cons: "I appreciated that there were two meals but would have appreciated more water. And a gluten free option for breakfast would have been great."
Pros: "Nice crew. Comfort ok."
Cons: "They herre delade."
Pros: "Good seats and service"
Pros: "Great service from start to finish"
Pros: "There entire experience was 1st rate. I've flown to Europe with various international flight companies and LATAM has equaled such but what put it above others was the personal attention when I had a problem with luggage. In Lima, Peru there was a connection and an attendant named Sebastian went the extra mile contacting luggage handlers with his cell phone to ensure my bag was recovered and waiting at the gate of my connecting flight en route to Buenos Aires. A special thanks goes to Sebastian. Thank you Brother."
Cons: "They were unable to check my bag through my final destination thus I had to clear customs, secure my checked luggage, and recheck. If the agents had responded to my situation and taken charge, I would have made my connection."
Pros: "Plane on time performance"
Pros: "That wine was included in the drink selections"
Cons: "Didn't have an option for vegetarian dish. The outlet cord on the seat was not working."
Pros: "The flight itself was great because there were personal TVs for everyone that had a wide selection of movies and games. It had more categories on it but little time to explore in the short plane ride after the movie from BWI to MIA. Great pilot, little motion sickness and great staff."
Cons: "I did not like how I came with my family and the clerks did not even try to seat us together, just gave us our tickets and sent us on our way, even after mentioning we had under age kids with us and a 2 year old who WILL CRY if not seated next to my other 2 family members."
Pros: "Crew was amazing, movies good, boarding fast"
Cons: "Didn't get seat I choose, and food was bad I had pasta was okay, then I had like a toasted ham and cheese and the bread was rock hard didn't even touch it"
Pros: "Service, movies for a flight of this length."
Pros: "airplane was new"
Cons: "i was not able to do online check in"
Cons: "I'm still in Miami airport having spent the night here. I understand I will need to spend the night tonight in Sdantiago airport prior to going to Córdoba tomorrow. Not one apology from the airline for this debacle. Despicable"
Cons: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Pros: "How it moved"
Cons: "That it didn't move too much."
Pros: "The staff at the airport was very helpful. I got in the wrong line (domestic instead of international) but they still checked me in and my luggage. I had to go over to the international line to drop my luggage and didn't have to get in line once again. The crew was very nice and I was impressed that we received a meal for a 4 hour flight. Although I understand it was considered an international flight, I wasn't expecting a full blown meal. SUPER GREAT!"
Cons: "It was cancelled with little explanation from the airlines or airport. And with little help afterwards."
Pros: "Comfortable space! Great entertainment ! Friendly staff"
Cons: "Not many food choices"
Pros: "Atencion del equipo"
Cons: "Ruidos inusual del avion al elevarse y descrnder. Check in horrible"
What could have been better? The seats and food service
Pros: "The crew was very nice and professional. They sat me in the last roll on the left with 2 seats. I could not recline the seat and I had to travel sitting up right all the way from Spain to Brazil. Horrible!"
Cons: "They should have offered the empty seats to the passenger as soon the plane closed to take off."
Pros: "Air Europa sucks. Avoid if you can. Not worth the savings."
Pros: "Nice crew, flight landed on time"
Cons: "Temperature was very hot and embarking procedure took a while to be completed"
Pros: "Crew were polite. The plane was clean and the seats were roomy and comfortable. Luggage cabins were. roomy. Price was great and no extra hidden charges."
Cons: "Food was okay. Small portions"
Cons: "Baggage service is not what they advertise had to pay $120 euros for the baggage that’s false advertisement not good"
Pros: "The service with my handicapped mother"
Cons: "The food"
Pros: "Le personnel à bord était très accueillant et professionnel"
Cons: "L’avion utiliser pour faire la traverser de l’atlantic Était en mauvaise état au niveau des sièges, pas de moyen de charger les téléphone pas de télé long quand il y a 9:00 de vol"
Pros: "Smooth flight"
Cons: "Terribly unhealthy food choices. Though the announcements came in English, they could barely be understood. A seasoned traveler would know what it was about, seatbelts and luggage.in the bins."
Pros: "The flight attendants were very nice to my family, and they went through extra effort to take care of us. I would be happy to fly this airline again."
Cons: "My wife’s bag was damaged during handling, but I am not sure that is the fault of Air Europa, perhaps the airport personnel in Miami or Madrid."
Cons: "Late boarding, and had to get on a bus to get to the plane."
Pros: "I liked everything. I enjoyed my flight very much. We even arrived before time."
Cons: "No dislikes on my flight"
Pros: "I was put on standby because I wasn’t able to check in before getting to the airport. They were overbooked."
Cons: "A two-hour fog delay in London assured me that I wouldn't make my connecting flight to New York. Both the Air Europa desk attendants at the airport and the customer service agent on the phone took no action, telling me simply that they would take responsibility in Madrid, where I had a layover. Sure enough, I missed the connection, and the Air Europa staff in Madrid were even less helpful, showing practically no problem-solving ability and even less empathy. In the end, I couldn't leave Madrid until 24 hours later and had to cancel half of my weekend plans in New York, frustrating friends and family who were expecting me. Overall, this was a nightmare experience. The indifference shown by Air Europa staff was outrageous."
Pros: "Good service and comfortable flight"
Cons: "Food very bad, long delay, reading lamp did not work, waiting time at landing, bad airline ... not recommended"
Pros: "Everything worked reliably (with one exception). The flights actually arrived earlier than expected. A plus."
Cons: "The audio in the in-flight entertainment system did not work (at all). A minor annoyance overall, since you usually sleep on overnight flights anyway."
Cons: "The plains are old and uncomfortable, very little space in between seats. The food wasn't good"
Cons: "The first time the pilot try to land it was horrible. I guess he realized what he was doing apologies and did much better. Thank God. The charge for everything. They don't even give you soda if you don't paid for it."
Pros: "The prive was ok"
Cons: "Late, disorganized boarding, group pf adolesccentes traveling behind me were very rowdy and on an early morning flight they have to be asked by the flight personnel to be respectful to the other passengers"
Pros: "The flight was on time and it is the only direct option to get from Europe to Bolivia. I had to rebook my dates and the attention of Air Europe for this was Excellent!"
Pros: "My baggage didnt arrive"
Pros: "We had no problems with boarding on time or checking our bags. Some reviews were upset about the in-flight entertainment (or lack thereof) but Netflix has a download option now and I pre-planned and binged an entire series on the flight. I didn't eat the food on the trip to Europe but on the way home I had the veggie pasta, wine, coffee and the pizza snack and it was all basically on par with other airplane food I've had. The attendants were also all fantastic and polite and helpful."
Cons: "The seats could be more comfortable and I don't love paying to choose my seat but these are small things in the grand scheme of it all."
Cons: "The flight coming in was delayed so we were too late to make our connection - although we were told repeatedly that we would make it and that our connection to NY would be held for us. We ran for catch our flight only to find out that it had already taken off. No one we spoke to in Madrid was helpful (in fact, they were rather dismissive) until we finally spoke to a rep at customer service who provided us with our new flight (the next day with another airline) and our hotel arrangements"
Pros: "Crew members were very friendly."
Cons: "No free entertainment. Seats are too tight on economy."
Pros: "Nice aircraft, nice crew"
Cons: "Had trouble confirming flight on their mobile app, then suddenly it worked. At airport kiosk, for printed ticket, was only in Spanish German and French. Muddled through that and got printout. Then to find out onboard they would even charge for water?"
Cons: "Had to pay for baggage and boarding was a hassle, driven on a bus for about 10 mins, had to wait to board etc."
Cons: "Not on time. Delayed boarding and flight. Was told by customer service on the phone that I would not have to pay for checked luggage from Madrid to Barcelona since I am a tourist....guess what? It was a big fat lie. Had to pay 60 Euros to check me and my daughter's bag!"
Pros: "Air Europa honored my SkyTeam Elite Status!"
Pros: "Great plain, new comfortable clean, crew was fantastic, helpful and friendly"
Cons: "Food was good but could be fresher"
Pros: "Great prices without feeling herded."
Cons: "Boarding could have been easier. Back of the plane should board before the front of the plane. Also, don't let people at the back, use the space at the front. Use the space above your own seat!"
Pros: "OK for a short flight"
Cons: "Food. Enterteinment."
Pros: "Nothing. Totally dissatisfied."
Cons: "They could have made a better effort to get me on that plane in London. After the facts unfolded, I got the impression it was a race thing."
Cons: "Lengthy boarding process Overwhelmed, unhelpful crew members. Dysfunctional entertainment system"
Pros: "Very little to like about the trip. As a very experienced traveller the trip to MAD was not pleasing. It appeared that crew attitudes reflect unacceptable monitoring and control by Air Auropa management of crew performance and equipment maintenance..The unworkable entertainment system failed ti entertain. No major delay. Able to meet connections."
Cons: "MVD to MAD leg. At meal times crew did not request passenger to sit their seats upright. Crew sleeping in the 2 seats in front of us had seats back total time of trip. It was very difficult to eat meats with the seat back in front of us. Hit in the face by crew member forcing seat back rapidly on change of crew rest period. Curtains of crew rest area encroached into my seat area. It was annoying, colostrophobic and unacceptable . One male member of the crew, when serving drinks at meal time mumbled Ïdiotö¨. I assumed he was referring to me. At breakfast time we were ignored when drinks were served. The entertainment system was unusable. It was apparent that the system was mal functioning and needs replacing. . I spoke to the head attendant and relayed our concerns. I was refused a visit from the captain in order to express pour concerns."
Pros: "The crew was pleasant."
Cons: "The checking in/boarding process was absolutely horrible. Attempted to check in through their app to avoid the extremely long line and it wouldn't accept our passport numbers. After finally receiving our boarding passes, the kiosk for our flight read "Gate Closed" and it seemed to be miles away. We got to the airport well in advanced, but due to the long line and fear of missing the flight, we didn't have time to shop at duty free or get food within the airport."
Pros: "I arrived."
Cons: "No entertainment. My husband's system was missing buttons. The person on the next row couldn't lower table. Might need maintenance. My husband and I paid for upgraded seats but they were given away. We had to fight to sit together. Not very happy."
Cons: "The flight was supposed to leave at 10:05pm. It was inexplicably delayed to 10:35- not a big deal BUT we didn't take off until a little before midnight. We sat on the Tarmac with the bright lights on in the cabin for over an hour (I asked if they could dim or turn off the lights and was given a surrly look by the flight attendant). Boarding was a mess with little method but they did allow families with children on early. Exhausted, with toddler in tow, I was excited for the plane to get going to turn the lights off but no, first there was dinner service. Really? At 1am? Finally, lights out at 1:45 and we could sleep only to be awoken 2 hours before landing with breakfast service. And they weren't even quiet about it. There were no individual tvs in coach and the wifi doesn't allow any streaming (plus it's $50 for the flight) Can't wait for the 6 hour flight back"
Cons: "The staff was not professional and extremely rude. After the flights were delayed and canceled...they were not accomodating and staff barely could speak my language English. It was very terrifying not being able to get help all alone in a foreign country."
Pros: "Lunch and dinners and service was better in this fly compare to my last 2 trips same fly itirenary"
Cons: "Snacks (breakfast or PM snack) Also this is the 3rd fly that I take in las 15 months and alwyas de plug on the seats are either damage or do not operate. 3 out of 3. Please conduct an assesment of your PM verification"
Cons: "I did not like having to go through security procedures twice nor in the long walks both at Gatwick, Madrid and, worst, the mess at Miami International airport mile long walk and shambles of a passport control"
Cons: "Delayed 1 hour 40 min. No communication from airline regarding new departing time or gate. Boarding was a free for all"
Pros: "Super friendly and accommodating."
Cons: "No problems"