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Cons: Plane is old and entertainment facilities are no longer appropriate

Cons: There was no entertainment and the food could be better

Pros: Red wine was excellent

Cons: Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest

Pros: Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise.

Pros: General flight journey

Cons: Head support for 6 feet plus people on seats would be good

Pros: Nice attention and good food. Plane and seats are confortable

Pros: Reasonable space in economy class seats

Cons: Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run.

Pros: everything from the boarding and check-in process to in flight comfort.

Pros: A good airline- I will use them again!

Pros: Plane was clean & crew were kind

Cons: There was a group of Swiss passengers very noisy and crew did not asked them to behave.

Pros: The comfort of the flight snd kindness of the crew.

Cons: My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected.

Pros: Crew was very friendly. Food was excellent

Pros: Great crew and prompt boarding.

Cons: Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space.

Pros: Entire trip was easy and comfortable.

Cons: We had a short delay

Pros: Staff were friendly and seats in business were super comfortable.

Cons: There was no entertainment and the food could be better

Pros: Great food and friendly crew.

Cons: Seatback system was old and not very functional.