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We arrived in Malaga early but had to park at the back of the airport. We had to wait for the steps to arrive as well as buses to take us to the terminal. They had trouble with getting the steps into position and time gained pin the flight was lost especially with the tour around the airport to get us to the terminal. Immigration procedure seemed to work this time.

Apart from the delay, it was very good. Crew were great and the plane was great - looked like a newer one.

Generally excellent but a couple of areas could be improved. After boarding we were delayed a full 20 mins whilst various ground crew, flight crew, captain faffed around counting and recounting passengers. Said discrepancy between computer and manual. All OK in the end. So why o why did it take 20 mins to find all OK? No sense of urgency shown Secondly the seat base is just not supportive/resilienfor a 4½ hour journey - backside really aching by journey end.

The staff are just so friendly travelling alone was a bit scary but they made me feel comfortable and nothing was to much bother I loved how one of the girls was talking to the old ladies she really took time thank you jet2 shame I can’t get home with u guys 🥲

On time flight. Reasonable comfortable but a bit cramped. Excellent jet 2 staff as usual.

A good flight with friendly crew and check-in but disembarking was chaotic and badly managed

Flights were on time, boarding was straight forward. Very good attentive staf

Delays on both journeys - only found out before geting to the airport as had created trip within Kayak.

There is nothing I can think.of that jet2 need to improve They offer a great package. Very efficient

All was good but they should bring back seat pockets. It’s difficult trying to travel with small children and keep having to get stuff out of flight bag and then have nowhere to put it!

Missed slot to leave so we were on the plane for an extra hour. The seats were really uncomfortable and the food was poor. The experience makes me think twice about flying as I suspect they are all similar.

Fine, charter flights. Plane full, and staff nice and friendly. No option for free food or drink. Entertainment through paid app.

The 737-8 is too small for the length of flight especially if there are any delays

The flight was delayed over 2 hours, we should off left the plane2 late passengers as it’s not fair on everyone who’s followed the rules.

Dreamliner. Yes great if maintained. I didn't see anyones screen work consistently during either of our flights. Worse was their ability to not only dump you out of premium but separate couples and seat someone's carer at the opposite end of the aircraft. This poor gentleman had no hand so his partner who assists him, being seated at the other end of the aircraft, well that really showed us all what Tui think :( It was fairly dire all in all, they advertise all the perks of the dreamliner only in reality you don't have the features and they change the windows and colours to suit their constant sales pitches. Ironically they were so low on stock for the return flight that all their sales pitches were a waste of time! Their contract only favours them and 'operational changes' well they cover every excuse and Tui use it. Surprisingly we haven't reinstalled the Tui app or booked with them since. It's a shame as I rated them highly during the pandemic.