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Airports
Origin
London
£462
only
£462
£341
only
£341
Manchester
£506
only
£506
Destination
Krabi
£341
only
£341
Mon, 1 Jan
LGW
KBV
12h 00m
Tue, 16 Jan
KBV
LGW
12h 35m
£341
Trip: 16 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 56 reviews
Boarding
8.1
Comfort
7.6
Crew
8.2
Entertainment
6.4
Food
7.3
PUJ
BHX
Good 7.6

Perhaps because I'd previously flown Premium Cabin on the Dreamliner but I found the seating uncomfortable. I've flown long haul economy with both Etihad and Singapore and was expecting the Dreamliner to be up there with these airlines. Sadly not. In all other respects the flight was fine. Boarding, food etc all good.

Seating uncomfortable

TFS
MAN
Excellent 8.0

Took off on time and landed early

BRU
MIA
Mediocre 2.0

On time and fast

The plane was old, and falling apart. They didn't allow me to return to my home country, made me miss my flight, and forced me to buy another ticket. Never will I go with them again! Poor customer service! Also morning flights are so early no train makes it at that hour. You'd have to spend the night at the airport.

ONT
SFO
OK 4.0

Still sitting in the San Francisco airport With some luck l will be in Minneapolis by midnight

ALC
EMA
Excellent 8.3

Very helpful crew

Fri, 26 Jan
LHR
KBV
23h 30m
Sat, 10 Feb
KBV
LHR
28h 00m
£462
Trip: 16 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 26 Mar
LHR
KBV
33h 25m
Wed, 11 Apr
KBV
LHR
35h 50m
£485
Trip: 17 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 2797 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
HEL
JFK
Good 7.0

I like Finnair, the crew, the service.

I was not able to check in online within the 24 hrs prior to the flight as the Iberia system kept flashing and "error"message. Therefore, I was not able to pick a seat, which I would have paid to upgrade if necessary, but instead I was assigned a middle seat as a last option, at the counter, and paid for an exit row which, except for the leg room, was just as uncomfortable!

TLL
HEL
Excellent 10.0

The nicest cabin crew!

HEL
JFK
Good 7.6

The friendly crew, and quiet cabin

The food was too Finnish.

DXB
HEL
Mediocre 2.6

Business class consisted of the same cramped seating as economy. No entertainment at all for the 6+ hour flight. Horrible food.

HEL
JFK
Good 7.6

Crew, entertainment and food service was excellent

Seats too crowded for 8 hour flight. As soon as the person in front leans back you have no room it is unbelievably uncomfortable to have a seat back in your face for that long!

Thu, 18 Jan
LHR
KBV
19h 10m
Wed, 31 Jan
KBV
LHR
24h 35m
£497
Trip: 14 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4070 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
SYD
PVG
Good 6.3

Don’t expect to be treated too well, it’s no bad but let’s face it Chinese service customer is just okay

There was only one meal, not very special.

LAX
PVG
Mediocre 2.0

I ended up wasting an entire day Monday and spent another $460 buying a last minute flight because I showed up Monday at 9am at lax to find out my flight had already left Sunday at 10:30pm. As you can imagine it was very stressful driving 2 hours in traffic to GET to lax early to only find out they wouldn’t allow me to board the 11:30am flight with China eastern because my flight was SUPPOSED to be with CHINA Southern Sunday night.

If someone could please call me to discuss the $460 I had to pay Monday evening and the day wasted Monday December 4th I would be grateful. I have booked with kayak.com in the past and have never had any issue. For some reason kayak emailed me the wrong boarding time and airline

HKG
PVG
Excellent 10.0

Very polite services from crew. The food served are well above US based airlines. Punctual and comfortable. Will fly again.

On line information checking and updating. No on Line check in services.

CCU
KMG
Excellent 8.0

Good service; timely boarding

Too many stops; long layover

PVG
YYZ
Excellent 10.0

Free wifi. Courteous crew, really good hospitality

Nothing in particular.

Wed, 14 Mar
LHR
KBV
25h 15m
Sat, 24 Mar
KBV
LHR
21h 00m
£507
Trip: 11 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 13906 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
SEA
LHR
Mediocre 2.0

Flight was fine

Delayed due to inclement weather for 4 hours then lost the baggage

LHR
DFW
Excellent 9.0

Excellent crew

FLL
LGW
OK 4.0

The crew were nice

I paid for a different seat USD 77, they charged the amount on my credit card but I never get the seat! I am trying to cancel the charge on my credit card.

TXL
LHR
Mediocre 2.0

Flight to London was cancelled so I missed the flight and ba wouldn’t help me figure out what to do!

LHR
LAS
Mediocre 3.3

Leg room. Direct flight from Europe. Drink services were a lot better than our outbound flight.

Plane was incredibly old for a long haul flight, with no power socket and extremely outdated TV's. Seats were dirty and small. We were in row 34 (middle of the plane over the wing) and when they got to us with the food options, they had already run out of the second choice on both occasions. On the first service, we asked the attendant if the food had any fish/seafood ingredients (due to allergies) and she said no. We then read on the lid of the food tray that there was a possibility of fish traces so my husband could not eat it. When we told the attendant about it she told us they didn't have anything else. Hard to believe there was nothing they could do, we've never experienced this issue before. We then asked another flight attendant if there was any food available for purchase but she said no. Luckily, she was able to find a vegetarian dish that my husband could eat. We're grateful that she found this as the next food service was not until 6 hours later. Sad that we had to ask again, we were expecting that they cared a little more. Overall, BA didn't meet our expectations unfortunately. This was a trip to Europe in which we took 4 BA flights and overall, the experience was of that no better than a low cost. Would have a hard time thinking of choosing this airline again.

Fri, 6 Apr
MAN
KBV
33h 00m
Fri, 20 Apr
KBV
MAN
27h 40m
£515
Trip: 15 days
8.2ExcellentShow reviews
Overall 8.2 Excellent
Based on 6401 reviews
Overall
8.3
Boarding
8.3
Comfort
8.1
Crew
8.5
Entertainment
8.2
Food
7.9
DOH
ATL
Excellent 10.0

The cabin crew, the cabin crew, the cabin crew. Enough said. They are thoroughly trained and exhibited unparalleled professionalism

Ground/baggage handling in ATL. Bags took 40-50 minutes to show up on carousel. The ground staff at ATL dropped the ball when everything else was going so smoothly

MCT
DOH
Excellent 8.0

Food, seat OK, crew excellent

Immigration at Doha is appalling. More than 75 minutes waiting and very understaffed.

BOM
DOH
Good 6.3

Boarding was orderly and tinely. Seats were confortable.

No internet on-board and terrible food.

DOH
ATH
Excellent 10.0

The crew service

The cost of internet access

NBO
DOH
Excellent 10.0

Great cabin crew

Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand

Thu, 11 Jan
LHR
KBV
24h 50m
Sat, 20 Jan
KBV
LHR
23h 05m
£467
Trip: 10 days
Overall 0.0 Poor
Based on 0 reviews
Wed, 10 Jan
LHR
KBV
19h 10m
Fri, 19 Jan
KBV
LHR
24h 35m
£498
Trip: 10 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4070 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
JFK
Excellent 10.0

唯一遗憾的是我们不得不在飞机上等待一个多小时,因为没有停机位。还好乘务员服务良好,减轻了我们的抱怨和焦虑。 以后还会选择东航。谢谢。

KMG
KTM
Good 7.0

Entertainment was good most of the time with screens available in most flights. Good was alright nothing special ore bad.

Crew was not too attentive.

PVG
SFO
Excellent 8.6

Great price with decent service.

Overall no complains.

SYD
PVG
Good 6.3

Don’t expect to be treated too well, it’s no bad but let’s face it Chinese service customer is just okay

There was only one meal, not very special.

LAX
PVG
Mediocre 2.0

I ended up wasting an entire day Monday and spent another $460 buying a last minute flight because I showed up Monday at 9am at lax to find out my flight had already left Sunday at 10:30pm. As you can imagine it was very stressful driving 2 hours in traffic to GET to lax early to only find out they wouldn’t allow me to board the 11:30am flight with China eastern because my flight was SUPPOSED to be with CHINA Southern Sunday night.

If someone could please call me to discuss the $460 I had to pay Monday evening and the day wasted Monday December 4th I would be grateful. I have booked with kayak.com in the past and have never had any issue. For some reason kayak emailed me the wrong boarding time and airline

Mon, 26 Mar
MAN
KBV
33h 40m
Wed, 11 Apr
KBV
MAN
27h 55m
£506
Trip: 17 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 2797 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
HEL
JFK
Good 7.0

I like Finnair, the crew, the service.

I was not able to check in online within the 24 hrs prior to the flight as the Iberia system kept flashing and "error"message. Therefore, I was not able to pick a seat, which I would have paid to upgrade if necessary, but instead I was assigned a middle seat as a last option, at the counter, and paid for an exit row which, except for the leg room, was just as uncomfortable!

HEL
JFK
OK 4.0

UNCOMFORTABLE BED AND SERVICE

BED, DRINKS

JFK
HEL
Excellent 10.0

modern aircraft, excellent service , nice crew

DXB
HEL
Mediocre 2.6

Business class consisted of the same cramped seating as economy. No entertainment at all for the 6+ hour flight. Horrible food.

PEK
HEL
Excellent 10.0

N/a

Wed, 14 Mar
LHR
KBV
15h 10m
Wed, 4 Apr
KBV
LHR
35h 10m
£510
Trip: 22 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 13906 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
TXL
LHR
Mediocre 2.0

Flight to London was cancelled so I missed the flight and ba wouldn’t help me figure out what to do!

LOS
LHR
Excellent 8.6

Excellent crew.

LHR
LOS
Excellent 8.6

Can never underestimate safety and realiability of BA. Flight was smooth and I have no complaints

Food sucks. Stay with the Beef & potatoes. The Rice and chicken was terrible!!

ATH
LHR
OK 4.3

Flight was no better than a low cost airline. Almost 4h flight with no food/snack and NO DRINKS.

FLL
LGW
OK 4.0

The crew were nice

I paid for a different seat USD 77, they charged the amount on my credit card but I never get the seat! I am trying to cancel the charge on my credit card.

Tue, 26 Jun
LGW
KBV
26h 20m
Wed, 11 Jul
KBV
LGW
29h 05m
£478
Trip: 16 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 26 Feb
LHR
KBV
25h 15m
Thu, 12 Apr
KBV
LHR
32h 15m
£530
Trip: 45 days
8.2ExcellentShow reviews
Overall 8.2 Excellent
Based on 6401 reviews
Overall
8.3
Boarding
8.3
Comfort
8.1
Crew
8.5
Entertainment
8.2
Food
7.9
DOH
ADL
Excellent 9.3

All around a great experience.

The internet worked for like 2 minutes and then said my time was up, even though I was supposed to get 15 minutes for free or something.

DOH
ATL
Excellent 10.0

The cabin crew, the cabin crew, the cabin crew. Enough said. They are thoroughly trained and exhibited unparalleled professionalism

Ground/baggage handling in ATL. Bags took 40-50 minutes to show up on carousel. The ground staff at ATL dropped the ball when everything else was going so smoothly

DOH
BKK
Excellent 10.0

Good, drinks, service and entertainment system.

GVA
DOH
Excellent 10.0

Crew courtesy, exceptional service

MCT
DOH
Excellent 8.0

Food, seat OK, crew excellent

Immigration at Doha is appalling. More than 75 minutes waiting and very understaffed.

Wed, 10 Jan
LHR
KBV
19h 10m
Tue, 23 Jan
KBV
LHR
24h 35m
£501
Trip: 14 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4070 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
CDG
PVG
Good 6.3

One membre of the crew

No veg meal

KMG
KTM
Good 7.0

Entertainment was good most of the time with screens available in most flights. Good was alright nothing special ore bad.

Crew was not too attentive.

JFK
PVG
OK 4.0

Price was great - the aircraft was new

food was so so - no choice was given on the first meal - snack was a sandwich but the bread was very very dry - crew was very stingy in giving out drinks - half a glass for soda - found the crew not very friendly

PVG
SFO
Excellent 8.6

Great price with decent service.

Overall no complains.

PVG
YYZ
Excellent 10.0

Free wifi. Courteous crew, really good hospitality

Nothing in particular.

Tue, 27 Mar
MAN
KBV
17h 05m
Wed, 11 Apr
KBV
MAN
27h 55m
£506
Trip: 16 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 2797 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
TLL
HEL
Excellent 10.0

The nicest cabin crew!

DXB
HEL
Mediocre 2.6

Business class consisted of the same cramped seating as economy. No entertainment at all for the 6+ hour flight. Horrible food.

HEL
JFK
Good 7.6

Crew, entertainment and food service was excellent

Seats too crowded for 8 hour flight. As soon as the person in front leans back you have no room it is unbelievably uncomfortable to have a seat back in your face for that long!

HEL
JFK
Good 7.6

The friendly crew, and quiet cabin

The food was too Finnish.

HKG
HEL
Excellent 10.0

Most Improved Player - Finnair has done the best experience in overall long haul flights out of the 40plus airlines I have flown in the last 3 years; brand new planes, nice and diverse cabin crew, beautiful lightings videos details chocolates etc, best entertainment system in the industry, and things always go smooth in Helsinki airport. Awesome imrpovement over recent years.

Big struggle for airlines still remains varying quality customer service. Finnair still seems to struggle with this occasionally. Finnair can work harder to keep customer service quality high. Hate to say it, but perhaps letting the bitter, last generation flight attendants who seem to have a grudge about the decline of the glamour and benefits of the job as flying has become commonplace with more competition (seen this on Finnair & N America’s older airlines line United)

Tue, 8 May
LHR
KBV
17h 10m
Fri, 18 May
KBV
LHR
19h 05m
£510
Trip: 11 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 13906 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
BWI
LHR
Excellent 9.0

Safe, comfort, reliable

Food was NOT good at all. Go with theBeef & Potatoes

IAH
LHR
Excellent 8.6

Just the room and comfortableness of the economy class seating

LHR
LAS
Mediocre 3.3

Leg room. Direct flight from Europe. Drink services were a lot better than our outbound flight.

Plane was incredibly old for a long haul flight, with no power socket and extremely outdated TV's. Seats were dirty and small. We were in row 34 (middle of the plane over the wing) and when they got to us with the food options, they had already run out of the second choice on both occasions. On the first service, we asked the attendant if the food had any fish/seafood ingredients (due to allergies) and she said no. We then read on the lid of the food tray that there was a possibility of fish traces so my husband could not eat it. When we told the attendant about it she told us they didn't have anything else. Hard to believe there was nothing they could do, we've never experienced this issue before. We then asked another flight attendant if there was any food available for purchase but she said no. Luckily, she was able to find a vegetarian dish that my husband could eat. We're grateful that she found this as the next food service was not until 6 hours later. Sad that we had to ask again, we were expecting that they cared a little more. Overall, BA didn't meet our expectations unfortunately. This was a trip to Europe in which we took 4 BA flights and overall, the experience was of that no better than a low cost. Would have a hard time thinking of choosing this airline again.

LHR
DFW
Excellent 9.0

Excellent crew

FLL
LGW
OK 4.0

The crew were nice

I paid for a different seat USD 77, they charged the amount on my credit card but I never get the seat! I am trying to cancel the charge on my credit card.

Sun, 11 Mar
LGW
KBV
20h 25m
Sun, 25 Mar
KBV
LGW
33h 25m
£484
Trip: 14 days
Overall 0.0 Poor
Based on 0 reviews
Sun, 14 Jan
LHR
KBV
19h 10m
Mon, 5 Feb
KBV
LHR
24h 35m
£501
Trip: 23 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4070 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
HKG
PVG
Excellent 10.0

Very polite services from crew. The food served are well above US based airlines. Punctual and comfortable. Will fly again.

On line information checking and updating. No on Line check in services.

KMG
KTM
Good 7.0

Entertainment was good most of the time with screens available in most flights. Good was alright nothing special ore bad.

Crew was not too attentive.

PVG
NRT
OK 5.6

No veg meal

CDG
PVG
Good 6.3

One membre of the crew

No veg meal

HGH
PVG
Mediocre 2.0

A wild adventure through China.

The "flight" was a bus ride that the airline knew nothing about so we had to fend for ourselves and figure out how to get to Shanghai. Took a bus a taxi and then another bus through China speaking no Chinese and not really having any idea of what was going on and if we were going to make our next flight. It took us about 6 hours of travel and headache and the airline didn't cover the taxi or bus charge.

Tue, 27 Mar
LHR
KBV
17h 10m
Wed, 11 Apr
KBV
LHR
33h 50m
£515
Trip: 16 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 2797 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
HEL
JFK
Excellent 10.0

excellent service, loads of attention, good gluten free food choices with a finnish twist

JFK
HEL
Good 7.0

Late takeoff caused me to miss connecting flight from helsinki to Tallinn

JFK
HEL
Excellent 10.0

modern aircraft, excellent service , nice crew

HEL
JFK
Good 7.6

The friendly crew, and quiet cabin

The food was too Finnish.

HEL
JFK
Good 7.0

I like Finnair, the crew, the service.

I was not able to check in online within the 24 hrs prior to the flight as the Iberia system kept flashing and "error"message. Therefore, I was not able to pick a seat, which I would have paid to upgrade if necessary, but instead I was assigned a middle seat as a last option, at the counter, and paid for an exit row which, except for the leg room, was just as uncomfortable!

Sun, 18 Feb
LHR
KBV
25h 15m
Wed, 14 Mar
KBV
LHR
16h 30m
£520
Trip: 24 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 13906 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
TXL
LHR
Mediocre 2.0

Flight to London was cancelled so I missed the flight and ba wouldn’t help me figure out what to do!

ATH
LHR
OK 4.3

Flight was no better than a low cost airline. Almost 4h flight with no food/snack and NO DRINKS.

LHR
BKK
Good 6.6

The crew are always the bright spot on any BA flight.

Entertainment system needs upgrading. Food just average. Seat comfort is better than before but still less comfortable than Asian carriers. Two drunken idiots spoiled a fair portion of the flight.

LHR
LAS
Mediocre 3.3

Leg room. Direct flight from Europe. Drink services were a lot better than our outbound flight.

Plane was incredibly old for a long haul flight, with no power socket and extremely outdated TV's. Seats were dirty and small. We were in row 34 (middle of the plane over the wing) and when they got to us with the food options, they had already run out of the second choice on both occasions. On the first service, we asked the attendant if the food had any fish/seafood ingredients (due to allergies) and she said no. We then read on the lid of the food tray that there was a possibility of fish traces so my husband could not eat it. When we told the attendant about it she told us they didn't have anything else. Hard to believe there was nothing they could do, we've never experienced this issue before. We then asked another flight attendant if there was any food available for purchase but she said no. Luckily, she was able to find a vegetarian dish that my husband could eat. We're grateful that she found this as the next food service was not until 6 hours later. Sad that we had to ask again, we were expecting that they cared a little more. Overall, BA didn't meet our expectations unfortunately. This was a trip to Europe in which we took 4 BA flights and overall, the experience was of that no better than a low cost. Would have a hard time thinking of choosing this airline again.

SEA
LHR
OK 4.3

3 hours on the plain waiting for take off. Cheap sandwich for breakfast.

Mon, 12 Mar
LGW
KBV
32h 50m
Sun, 25 Mar
KBV
LGW
33h 25m
£484
Trip: 14 days
Overall 0.0 Poor
Based on 0 reviews
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