Really great service throughout and the food was really nice. I can highly recommend thank you very much.
Service excellent would chose Singapore airlines as my first choice
Too many luggages for 1 passenger (4 bags) will make all the overhead luggage bins a challenge to fit them all. Some have oversized hand carry as in like back packer size bags shouldn’t be allowed as handcarry.
Great to have actual hot tastey meal on a flight. Well done
Perfect experience from boarding through to leaving the flight, comfortable and personalised service from all staff, highly recommended
The seat comfort, the food and of course the crew, they made you feel welcome and relaxed 😊
The male traveller seated in the row in front diagonally opposite my husbands seat across the aisle as soon as the seatbelt sign went off moved across the aisle into the seat in front of my husband for the entire journey from London to Singapore he had his seat reclined and pushed back and the seat touching my husbands knees for the entire journey from London to Singapore. very uncomfortable for my husband.
I cancelled my family 2023 international vacation because you guys double booked me with the same date, passengers, airlines and just hours difference and did not want to refund me at the right time and then finally cancelled the extra booking! Cancelling the booking that I personally booked! And you guys kept the unauthorized booking! This experience was really bad! Ruined everything! Never again I will book with kayak , me , my family , my friends and most importantly I will advocate to everyone to make sure not to book with Kayak! None existing customers service! Only 3rd provider that serve only their company and not the travelers!!!!!!
Flight was delayed by 2 hours. No entertainment on the 737-800NG. Somewhat squeezy.
More Baggage limit Alternative of virtual check in at airport , prefer personal touch with “real person”check in counter for baggage drop
The quality of food is going down comparing with old history of excellent food. It was cold and a bad quality. The crew is always excellent and caring.
The journey was nice, all the crews were very good and services are excellent
Great flight - Clubhouse met our needs, and the staff provided good service. Boarding felt a little chaotic, but given the size of the aircraft, it's always going to be challenging. Whilst the crew were friendly, the number of passengers meant that we received our breakfast items, but had finished breakfast before we were served a drink. Lunch was much better organised, and throughout the flight, the crew were attentive. Found the seats and ICE to be excellent. Disembarkation was fine, and everything possible to expedite the process was being done.
We loved flying with Emirates in business class, the staff were fabulous, going above & beyond
The seating is spaced out nicely, The crew could have offer more drinks.
Excellent comfort and entertainment. Service poor..Food average with little choice.
Comfort good. Service as usual poor. Cabin temperature as usual too cold, about 15 degrees
The food options for children is limited The business class bed is not fully lie flat, and this is an uncomfortable sleep
Fresh energetic and friendly crew, great food, brand new plane and non stop entertainment
The food was pretty good and the crew were excellent. It would have been excellent all round but for screaming children. Six hours at least of a 10 hr flight. Mostly 1 child clearly on the spectrum and probably ADHD but I really felt for the parents and grandparents who were obviously struggling and doing the best they could under the circumstances. No reflection on the airline of course and we all need to be more tolerant with these challenges . Slept for 15 hrs when I got home.
I spent 45 minutes with supervisor trying to get 2 bags checked for this international flight . He wouldn’t give it to me because West Jet was involved in this booking.
Great. We received a meal even though it was a short flight.
Indian Vegetarian food was bland and I had to repeatedly ask for Salt. Movie selection is out dated.
Flights home are always happy, except this time I was traveling to be with my ailing father.
I wear hearing aids in both ears the infotainment system is hard to hear.
Few vegetarian food options. Incorporating one per meal service would be best and captures a wider audience than just vegetarians (individuals with religious meat restrictions can also eat vegetarian).
Check in process at the kiosk, crew in flight and overall comfort was good. Food selection could have been better. Flight from Hong Kong to Los Angeles did not have any vegetarian main course option, it was either sea food or chicken. Being a vegetarian I could only eat yogurt and fruit. Most international flights have one vegetarian main course dish which I found missing in Cathay Pacific menu.
As a solo traveller, I always prefer to have an aisle seat, but the flight was so full, there weren’t any available. I understand that the seatbelt sign sometimes has to go on if turbulence is anticipated but after the second food service, it was on continuously for about an hour and a half and there didn’t seem to be any turbulence at all! With seats reclined, my fellow passenger in the aisle seat asleep and the seatbelt sign on I felt very trapped, extremely uncomfortable and in desperate need of the bathroom. The positives were that the staff were very friendly, the entertainment was great and we actually took off on time and arrived in HKG earlier than expected.
Very comfortable flights. Not so many new releases in terms of films.
This wasn't even a Cathay flight, it was Lufthansa and I didn't earn any asia miles
While boarding at PVG, there was a ticket checking by the gate, then there was another ticket checking right at the bottom of the escalator, which created quite a dangerous congestion. Don't understand why the duplication?
I was traveling alone with an infant, so the crew was incredibly helpful. Both the international and subsequent domestic flights were impeccable.
The flight was delayed by 2 hours, although to their credit they delayed my connecting flight so people could reach it. Also their site is a nightmare to navigate on a phone. Everything else was good.
Flight was on time. My group paid for seat’s so that us four can be seated next to each other. We all got separated. We all got middle seats, which made it more difficult to be able to get up and stretch or use the restroom. We tried talking to the employees at China Eastern and they were of no help. We will not be taking this flight or recommend this route to others in the future. Also I will be contacting customer service on how I can get our money back for paying for assigned seats.
Excellent experience however older aeroplanes used by China Eastern Airlines.
Better good than most, if not all European airlines. If you’re stuck in an economy seat anyways, China Eastern is a good choice because of shorter flight time, being able to overfly Russia
I was surprised and appreciate that they actually served a hot meal on such a short, early morning flight. The check in and boarding was hassle free and most of all my Alliance Status / Code Share was recognized and the revelant courtesy was extended; other than some needed attention to detail concerning the cleanliness of the cabin, and some unnecessary aggressive wording their safety briefing, it was an overall pleasant flight, and I would certainly fly with them again.
Great staff and food. Seats pretty uncomfortable but plenty of legroom. Entertainment system outdated.
Flight was fine, however we were not able to check in online, this adds to travel stress. Luckily check-in at Heathrow was quick, but we did not get the seats we paid extra for. We paid for a window and 2 aisle seats from Shanghai to Tokyo leg, but they changed us to middle seats. Not good :(
Again, I was presented with birthday pastries two times as a celebrated my birthday on both legs of my trip. I will keep flying to China using China Eastern airlines. As they made this trip a special one thank you.
The crews were very professional and courteous. Pleasant flight and thank you!
Comfortable seats in economy, managed a few hours sleep in an o night flight but the food was terrible. Surprising as Malaysia airlines has been good in the past. Service was mediocre this time too.
Ok, but legspace on MH0127 from Kul to Per was too small. It was not possible to tilt my seat which I don't understand because the seat in front of my could do it. So I didn't rest on the flight. Also, the crew was probably understaffed because it took very long time to take trash after the meal. Everything very different from the flight with Malaysian Airlines from London to KL.
The cabin was quite noisy as there were lots of children travelling for the school holidays. Found the selection of movies limited.
The best so far coz this time it was all male steward on the economy cluster. They were polite, efficient & genuinely courteous. They do not judge you when you ask for more food & peanuts.
Entertainment system was too old, crew were unorganised during boarding
I enjoy traveling with Malaysia Airlines. The Asian food they serve is pretty good and the red wine was also good. They did run out of beer and only did a couple of water rounds during the flight but the staff were very friendly.
The flight is awful, food isn’t very tasty or good, entertainment sucks
Personable, friendly service. Crew interactions always naturally pleasant and polite. The crew really enjoy their job and interactions with one another. Public Addresses are all smooth, clear and unambiguous - this instils confidence. Landing was butter-smooth in what seemed to be challenging and turbulent conditions - Kudos to the flight crew. Boarding and airport experience were good also.
I asked for more food as i was too hungry or I probably missed MAS onboard food. Both flight-attendants fulfilled my request by giving me both menus - the Nasi Lemak & the chicken noodles. Both tasted very nice. Thanks Mas. I think asked for skyjuice 5x & tomato juice twice
