My seat had many issues. First the chair was broken where reclining was difficult. My usb plug was also broken so charging was impossible.
Great. We received a meal even though it was a short flight.
Boarding on any airline is a hot mess. Load your pivilaged passengers, then back to front. Back to front.
Multiple late or canceled flights. Lounge was 100 degrees. Food was terrible. The plane was incredibly old, and best of all, a screaming child for 3 hours. All for the low low price of $2,600 one way Hanoi to Shanghai. No idea how Cathay is ranked so high. Cathay is not much better than American Airlines or Spirit. In the future I will go out of my way to not fly Cathay.
Indian Vegetarian food was bland and I had to repeatedly ask for Salt. Movie selection is out dated.
Flights home are always happy, except this time I was traveling to be with my ailing father.
My only suggestion is a way to not be woken up for food. … like maybe something you can place on you if you’d prefer to miss food than be woken up
Good service and food. However, we paid over $400 for aisle seats for my disabled husband and me, and we were given window and middle seats. This was dangerous for our health condition on such a long flight. We needed to stand up and walk around frequently, but we were stuck in our seats. Please give us a refund of our seat payment since you chose not to honor our request.
After each meal was served I didn't see any flight attendant offer coffee or tea to the passengers after the initial drinks were offered. Other flights I had been one it was standard procedure to offer hot drinks after the meal service.
Poor links to cathay meaning it's not possible to check in online or reserve seats. Incorrect information provided by cathay regarding check in and transfer at HKG. Delay in flight required is to be escorted / run to make the connecting flight and no opportunity to use the business lounge. Luggage did not make the connection so we arrived in Manchester with no luggage
Very difficult to check in and almost missed flight. No room in seats and had a middle seat. I tried to create an account and check in before to change seat and unable to. I do not understand why I wasn’t on a Qatar flight from on Bengalore to Doha when they left at the same time. Disappointed in the Kayak booking process.
Extremely uncomfortable seats with very little cushioning, unable to recline enough to sleep comfortably on this 13 hour overnight flight. My body was in pain by the end.
I paid extra for seating when first booking flight to be in a comfortable economy seat They still changed it to a middle seat regardless. When I asked for it to be changed back to aisle, they could only give me one at the back of the plane in the least comfortable seats.
Charged extra amount for the baggage wait. Even it’s less than 23kgs. Those machines are showing wrong weight and they were charging money wantedly from everyone.
Our experience on the Doha to Hyderabad segment was extremely stressful due to prolonged delays and a lack of clear communication from the airline. We were traveling as a family, including children, and the uncertainty around timing and next steps caused significant distress. There was very little proactive information provided during the delay, and we were not given clear written explanations about what was happening or how long it might take. This made it difficult to manage the situation, especially while caring for children in a transit environment. In addition, one member of our party was ultimately unable to continue travel, which added to the emotional strain and disruption of the trip. Overall, the experience highlighted gaps in communication, customer care, and handling of unexpected situations. We are sharing this feedback so that future passengers, especially families, are supported with clearer communication and better assistance during irregular operations.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
Nice airline. I was in a really weird seat which had extra leg room, but no basket or stowage. And the people next to me were pretty noisy during the flight, so it was hard to rest. I wish staff came around to pick up trash more often as I had no where to put it except my lap or the floor.
You are the best, keep up the good work. Thank you for allowing me and my family to fly with comfort.i am waiting for upgrade some day. Thanks again
Plane was good Crew was good Food was just ok Could have had more entertainment options But overall good
Initial booking was confusing and had to get new CC issued.
1 hour delay meant missed my connecting flight and 1st day of holiday
The seats seemed smaller than other business class offerings. The entertainment menu was limited. Flight crew was good.
Good one but just notice that you have to ask several time to get water or coffee .
Ethiad wanted to charge me $1100 for 2 checked bags on a ticket that was $550. Nother the airline or airfare assist was willing to help before arriving at the airport. All parties said it was the other responsibility to help. Never flying ethiad or using kayak again.
Dirty and smelly lavatory and toilets in Wamos Air operated flights
Good flight. There were a few issues with the flat bed. It was some technical issues. Otherwise everything was good
The crew could have been more friendly and could have offered to make the beds. Also, Ethiad should have more vegetarian food options.
We have paid premium price for a business class Cabinet and we have received the old 777 with the following apart business class that is not to standard. It was very disappointing and it’s a very bad reputation for a premium airline company. This aeroplane should be the commission from being as a business class. We will pass this knowledge to our colleagues because the quality of business class in Etihad is not consistent and it is a lucky dip that sometimes you’re getting a good aeroplane and sometimes you’re getting their 30 years old aeroplane. The crew of the aeroplane have apologise and said that they hate this aeroplane and they have complained about it multiple times as well. Obviously Etihad is putting the economy in front of the Customer Experience. For the future we will not take this risk anymore and will fly with established company like emirates.
Etihad Check In counter/Station manager in Heathrow was bothering and not helpful at all. They are rude and not customer oriented
I missed my flight ,staff unhelpful, they sat and watched me wait ,gangway door closed, English was a problem no announcement I was on time now I missed my month vacation ,lost 1400 bucks no refund I'm sick to my stomach
The meals were not the greatest and lacking of appetite but everything else was spot on
Overall, excellent: check-in, boarding, service, and food. The Business Class seating is a little less private and spacious than the world's premier airlines, but still very good for a long haul flight.
On time. Friendly and helpful flight attendants. The plane was clean. Having a wine available would have been nice.
Your staff was exceptional. Could teach the other airlines-rules on etiquette, and service. Excellent landings on flights, carried out by your pilots. Only complaint is long delay on return flight in Beijing, onto Vancouver.
Worst than I expected, crew was not attentive, meal was as disgusting , they didn’t even drink selections as they would to other passengers. I felt discriminated
cannot get seat information for LAX to IAH when check in in XI,AN
UA is ok. But check in was a very bad experience
I hate that you cannot check in online and when you are at the airport, there aren't any aisle seats left. Also, they could work a little on subtitles for their movies (not everyone is a native English speaker).
Nothing to complain of, the only reason I am not giving better marks is that I am used to flying with ANA and they are the top.
It's terrible that we can't do online check in because we didn't buy the tickets directly from Air china. It was not explained until I contacted Chatdeal and we could not sit together.
I do not have any issue after travelling but not able to return back to Newyork because my flight is cancelled. Requested to refund my full amount.
Are you KIDDING RIGHT NOW?!?! SENDING OUT SURVEYS FOR CANCELED FLIGHTS IN A CONFLICT ZONE?!?! ARE YOU FEELING OK??????
Are you KIDDING RIGHT NOW?!? SENDING OUT SURVEYS FOR CANCELED FLIGHTS IN A CONFLICT ZONE?!? ARE YOU FEELING OK???
Food is terrible, service is not good. Staff were not personable and rushed food service.
The onboarding was extremely confusing. Had to climb the stairs to plan from tarmac with carryon bags in hand. No apologies for inconvenience. Overall not quite pleasant experience.
Boarding /lounge :Chaotic boarding , business /first class had a dedicated line but it was upto to the passenger to figure out and use those lines .Oasis lounge is clean but tiny so it felt over crowded . Neither the food nor amenities felt business/first class . Cabin and tech : 2-2-2 configuration needs to go . Leg space is cramped , headsets didn’t work . WIFI does exist or didn’t work on the entire 20 hour journey . Food and crew : Preordered “Hindu Non vegetarian” meal , crew was clueless , they didn’t even bother to ask if they weren’t sure what that meant . Served mediocre vegetarian food though menu had chicken /lamb options . In short , worst business class experience of all the airlines I flew to date . Not sure if there is one area they compete in let alone excel … avoid if you can .
Food was not available in the middle of the trip that is 13 hours
Everything was good and no points to complain. Food is always a tricky concept. Sometimes you like it and sometimes you don’t. Food was redundant from Kuwait City to NY-JFK.
Beautiful Flight took off on time and everything was good
Next time im going to use Kuwait air lines, hopefully
