The service was great. However the lounge only gets passing grade
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
You should not have to pay for WiFi in business class
Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
They only had vegetarian food left on the flight which I wasn’t happy about. I didn’t get any food to eat at all.
Overall very poor. Flight was disorganised, staff were rude and this is my second experience with KLM that I've had baggage go missing. It feels like, if you are an economy customer, KLM staff do not show you any care. I shall never fly with KLM again. Worst airline in Europe
Great boarding, great short flight but no entertainment whatsoever and no wifi. Prepare to disembark by a staircase.
Great boarding, great short flight but no entertainment whatsoever. It was supposed to have wifi but that did not work.
Original flight was canceled, booked another one and find out when checking I was on the waiting list. Horrible experience
Actually this is my first time using airline I was in every single thing that happened throughout our journey, the appearance of the plane inside furnished about the seating the flight attendants and many many more I was so excited throughout thank you Brussels Airlines for the great service.
On board service was decent. I like the legroom at UA that seems to be more than in other airlines
It was really good because the employees were very nice and fun to talk to. The entertainment was nice because they had plenty of movies to watch.
Crew was enthusiastic. Meal was surprisingly good. They came to give water very frequently. Negative that the seat reclining didn't work
That was a short flight by the only time I could actually sleep
How can a national carrier and part of Lufthansa group not even provide complimentary water and a snack in such a long flight ?
The flight went well, only during the flight from Brussels to Vilnius I would have liked if they had at least given us plain water to drink.
The boarding process would have been better. When people are flying internationally and the airline is a member of Star Alliance they cannot have different rules for carryon baggage. Brussels Airlines made us adjust the weight of our carryons based on their rules even though we were flying international and our next flight was with United which does not have weight restrictions for carryons. That was just ridiculous.
We waited in line for more than 30 minutes to go through the check in (after the staff summoned us). Once on the plane we had to wait almost two hours before takeoff. The copilot said that it was not their fault but that the plane had arrived late in the first place and lost the slot to leave again because of the heavy traffic, This is completely understandable in our times, but I would have expected a little bit of pampering from the staff. We received a tiny little cup of water because we complained. Not a coffee, not a cookie, no music on the plane, no plugs to recharge your cellphone. It was very cold inside the plane and someone asked for a blanket for a baby - very harsh answer from the staff, no blankets on this plane. I think they should review their instructions and team spirit as traveling is also the experience, not only getting from A to B. And it’s not fun to interact with staff that doesn’t seem like they are enjoying their job. And as far as I know and judging from the cost of the ticket Brussels Airlines it’s not even a low cost!
Transavia has started an aggressive program to charge for cabin baggage. Particularly at Schiphol the checkin staff behave like money hungry nazis to charge you 43 euros for a laptop bag as carryon. They didn’t realize I can speak Dutch and I could hear them cheering about the incentives they get for charging extra fees. To make things even more ridiculous, you can’t even store the bag in the overhead compartment because it is so full. It’s such a turnoff and makes traveling on this terrible discount airline even more miserable. To add there are no charging points or inflight entertainment on the plane. The flight crew are polite and courteous.
Transavia scams you with baggage charges. I bought an extra bag to carry with me in the plane (27 EUR) via their website. When I came to the counter they told me the bag was not acceptable, even though I have taken this without problems in several other airlines. So they forced me to pay 65 EUR at the last minute to check-in my bag and let me board. When I asked for the money I had originally paid on their website(the 27 EUR), the personnel at the counter just told me it was not going to be returned because this was not the airline's fault. This is flat out stealing.
Transavia charged us extra for a bag we had already paid for. The lady at the boarding counter literal answer was "that is not our problem". They make their measurement requirements non standard to suck money out of you in these ways.
Horrible service, never flying with this airline again. They have 0 respect for the people flying and don’t respect their own rules.
4h delay, lost luggage, no info whatsoever about anything that was going on. Lost connection bus to final destination. 2 babies beside me screaming the whole time with their mother being absolutely unapologetic. Worst experience ever
My experience is very bad. The flight was canceled 2 hours before departure. I lost my hotel reservation and can't get it back.
Boarding was slow and cabin crew was even slowing down the process.
There’s no point in paying for priority if we all just end up in the same queue at the same place
The flight was delayed one hour. Soon after, I got an email saying that the flight was moved for the next day at midnight, changing my entire plans at the destination. I went to the gate to see what was going on and they were actually boarding and in their last call! It was very confusing and stressful because I nearly miss the flight for the miscommunication.
Schiphol airport needs to get their stuff together. I had to wait one hour at the passport control for EU national ID members, not the international one that they were waiting for 4 hours, and the baggage claim had an other hour on top of delays. That is insane, trying to exit the airport, at this point just let me get my own bag from the luggage compartment.
This was our first time using them. I gave okay ratings for food and entertainment because it was minimal or not provided so I couldn't judge, but much better than most budget carriers we have ever used.
We were charged a ridiculous amount for a name spelling error on ticket which I would’ve corrected if I received pre-check info more than 1/2hr before flight. Then we were told at ticket counter that our bags were fine for boarding but then we’re charged another ridiculous amount to take in our luggage despite being told differently. Flight itself was great. Charges were unfair.
Apart from an email about re configuring passenger seating less than 24hrs before flying it was all good.
There were a lot (4 I think) of EasyJet flights leaving Agadir, we arrived two and a half ours before our flight. Very slow to get through the booking in, passport control and security!! We had booked in on line but had to Queue with others who had not to drop our bags off!,
We boarded and then sat on the tarmac for an hour….probably not E Jets fault. But the gentleman that checked us in and took our luggage was exceptionally friendly and calming for early morning/ confused passengers. As always, it’s the people that make or break an experience, right?
I was hesitant to book with a low cost airline due to previous experience but Easy Jet surpassed my expectations. I would definitely book a flight with them again! Seemless booking, upfront about baggage fees, professional, and helpful staff.
Kayak sent several notifications that the flight was late. This contradicted the information on the airport boards. This was extremely confusing and we very nearly missed the flight purely because we double checked with the info desk when the flight stays said’closed’. Kayak notifications are therefore unreliable and pointlesa
Usual issues with flight delay. Perennial problem of travel by plane.
i didnt go this was a hacker booked this flight on my debit card !
Delayed almost 2 hours sitting on plane. No updates at all from flight deck and virtually no updates from cabin crew
Better training for staff, I didn’t even get a napkin with my drink so it was dripping all over !
Fantastic! Great seats! Friendly staff! Amazing selection of shows and movies! Smooth ride! I don’t know what more I could have asked for honestly. They made flying a breeze this time around.
Had a very bad experience flying out of London. Our initial flight was cancelled without notice and the next flight had a layover of 8 extra hours. Me, my husband and my 8-year-old were already sick, and this further added to our problems. We paid extra for the seats: I was not even given our chosen seats which we paid for months before the trip. We were shoved into the available seats which were middle ones in the back (we had paid for front window, aisle, aisle). The seats were so uncomfortable and getting out of middle seats every so often (with a sick child) was a task. We had initially chosen British Airways because of the short layover, however, that went out of the window. Although unexpected things happen all the time and I understand customers have to adjust for the unplanned, however, how the airlines react and make the passengers comfortable during that time is the real test. We were not given any compensation for food or any arrangement to stay comfortable during that time. In fact, our paid seats were taken away as well.
The food could have been better. And the chicken sandwich was not nice at all.
Not the quality I was expecting from a company that has been around for ages and charges high prices
The whole experience was very disappointing. Drinks could have been served and offered more frequently. The seats were reasonable but considering I paid for premium economy, I felt cheated. I flew premium economy with Japanese Airlines ANA 5 years ago and their service was by far, superior. We had access to the club lounge, better seats and excellent service. Out of 10, I would rate the experience as 4. Everything felt cheap and the Airbus aircraft are far better and more comfortable
Hand bag was taken to be checked in at boarding gate
I couldn't get a vegan meal because I booked via kayak but everything else was lovely
Flight was okay however bags were left in London even though we had a 7 hour layover. Bags are yet to be confirmed to reach final destination. Horrible work.
Quiet and comfortable aircraft, pretty smooth flight. Very comfortable business class cabin with decent entertainment. Good service from the crew. All in all a good experience.
