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Extremely low quality food. Ordered muslim meals but got vegetarian meals instead. Muslims are not vegetarian, they love meat as much as any other non-vegetarian person, so make a decent effort to get halal meals. Regardless, the vegan sandwich was absolutely tasteless. I am pretty sure the company making that sandwich does not even do a taste test itself

Arriving at Heathrow was a complete disaster because air bridge broke down and it took ages to find spare stairs! Something that I'd kick Heathrow in the shins for, not Finnair - who were great.

Not great. Flight attendants were aloof, food was mediocre, seats that I paid $150 were given to someone else without any concession. I will probably never use kayak again. Terrible experience from start to finish.

The wine was low quality Finnair label stuff in small bottles and only one small bottle each. Embarassinng. A competing airline served me two generous glasses of a nice South African Shiraz from regular wine bottles, a Beck's beer, and a generous Dewar's White Label on the rocks. Cabin service was good and polite, plane interior was beautiful, but cramped.

All good- I love BA and the professionalism of the crew and pilots.

Great flight- smooth, nice crew, nice clean aircraft, departed a little late but arrived 10 early.

It was listed on my ticket as Finnair but there was no indication that the flight was Finnair. In fact the number was even different. There were no employees there until exactly 2 hours before so we had to wait in line at Iberia and hope

Sorting on line would have been appreciated Onward information on flights missed No ability to get seating arranged before we got to gate Very unfriendly at gate

The flight was Finnair but there was no indications anywhere that the checkin was for Finnair also. There was no one to ask. I think at a minimum they should list the code shares so people don’t stand in the wrong line for an hour.

I booked the flight with Finnair, which made the arrangements for downloading a boarding pass unnecessarily complicated. I wouldn't do that again. Instead I'd book direct with AA.

At least the delays were short. Business class, even in the new planes is very crowded now with crappy tray tables

Everything got delayed we were supposed to land at 1pm and landes at 8-9 pm … was horrible

There were issues with the first segment but what really bothered me overall is that you rebooked me and put me in a seat away from my wife and then put her in another booking or boarding group. I don't like having to monitor every little thing you guys do in order to get what I paid for in the first place.

Calgary desperately needs a star alliance lounge in the transborder area for United.

Your food is AWEFUL! For Premium Economy this was the WORST FOOD EVER - salad and tomatoes were all spoiled, "chicken" was awful and burnt. This is the WORST FOOD of ANY AIRLINE!!!!!!!!!!!!!!! horrible

loved the bulkhead seats with all the extra leg room! The initial dinner was excellent unfortunately the last meal was unsatisfactory. Our salad was partially frozen and the pizza roll was 90% dough. My only complaint

We left 3 hours late. Of 4 flights on my trip, 3 left at least 3 hours late and one flight was canceled

See my previous comments. I was probably booked in business but was moved to economy

Delays!!! Serious delays. I was told by a member of staff in LGA that I would miss my DEN to LAX flight connection, so I was put on a later flight. Due to delays I would have been able to have made my original flight, where I was sat in business class - seat 1A: I was put on my original flight but bumped from business - 1A to economy 33C. I want a refund for paying business class but only flying economy

This flight was 2.5 hours delayed due to crew issues. This meant that we arrived after 2 AM. Very very inconvenient and we were not really kept well informed.

Horrible airline! They always got something messed up with their planes. 3 hour delayed made us missed both out flights. Had to wake up early in the morning next morning to get another flight!

The flight was almost 2 hours late. When it landed in Philadelphia we waiting on board for almost 1 hour to be assigned a gate. Then, while 50 feet away from the gate the pilot couldn’t park the plane, because the staff that was supposed to guide him in was not available. Once we deplaned, we waited 1.5 hours for our luggage to come out. Simply disgraceful, American Airlines.

The crew on the aeroplane were absolutely fantastic, very kind, very caring and very supportive. The food was good and the inflight entertainment was really good. When I went to collect my bag from the carousel, I was waiting a long time with the other passengers. Other than that, I am highly satisfied with everything else.

There was over an hour delay to get my bags. Communication should have been better.

The flight attendants were by our seats often and we had everything we needed. Food was above average and the seats were extremely comfortable. The entertainment was vast, and allowed us to enjoy our time although it took less time then we thought to get home. Good experience and early too!!

Delayed by over 4 hrs, missed all international connections. Horrible customer service.

Abysmal, getting delayed approximately 13 times, having to switch out a crew with another crew that timed out within an hour, and customer service representatives that abandoned the stranded travelers. Terrible service

We have been delayed and postponed 2days and nights…and still do not have our flight until tomorrow..

Unfriendly gate staff and significant delay once we were on the plane.

Overall, my experience with American Airlines in this trip wasn’t great. Our baggage didn’t make it on the flight to Denmark, and the baggage service (3rd party) didn’t seem to be fully connected with the American Airlines system. We ended up having to go back to the airport the next day to get our luggage back. I’m sure it would have eventually been delivered to my hotel, but I wasn’t willing to keep waiting. My return flights were good until arriving in Philadelphia. It was a nightmare to have to go through TSA check again before going to our connection. That made everything even more stressful. We then had a tarmac delay of about 25 minutes. That delay put my next connection in jeopardy in Chicago, but we still would have had just enough time. However, we had to wait about 30 minutes on the tarmac in Chicago since a plane was at the gate we needed. Even though I ran to the next gate, we missed the last leg of our flight. It was going to be 2 days before we could get another flight, so we tried to rent a car, but there was none available. Our last choice was to take an Uber and fork over $400+ for a 3 1/2 hour trip. All of the extra stress was completely avoidable if AA had been able to follow through with their obligations.