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Pros: The crew and service were welcoming, caring and attentive

Cons: Many people bring the own headphones these days, but I didn't and provided phones were so-so, volume on touch screen was jumpy too,

Cons: Boarding process could have been smoother

Pros: One crew member servicing first class was in a mood “not to be here” - it is sad because of first class experience is higher than usual! It was just bad!

Cons: I honestly don’t have an answer for this, I guess these kind of crew should not on board especially in first class!

Pros: Seat was comfortable, food was surprisingly good.

Cons: Nothing

Pros: Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent

Cons: No. Keep up the good work!

Cons: My tv screen could not show the movies

Pros: Amazing and helpful crew. Great seat.

Pros: Crew was great !!!

Cons: Seating in upper class is uncomfortable and bedding is not fresh.

Cons: Maybe not BA fault but immigration wait at jfk was 11/2 hours!

Cons: Seat 26 beside exit but cold air passing through the door/fuselage made the overnight flight very cold and uncomfortable. Very disappointing.

Cons: Seats are cramped. Also I was sitting on the aisle seat and the food trolley hit my elbow so there isnt much space for it to go down the aisle

Pros: The crew were outstanding - providing an excellent service, above and beyond what I expected. The First Office provided 5 updates during the 2.5 hour flight which were colourful and informative (ie not just blah blah announcements but a valued and interesting announcements) and the Cabin Service Manager was personalable and friendly. At the end of her flight she publicly thanked her staff for a good days work which I thought was very nice of her to acknowledge her staff like that. All round - a great flight made very easy with brilliant staff.

Cons: There was nothing that could be better - it was 110% perfect already

Pros: Seat was both comfortable and spacious. Crew were very attentive and personable.

Cons: Really great flight. Can’t say enough about it.

Cons: It’s very very poor and flight radar is below average

Pros: Seat back tv’s

Cons: Flight was delayed over 3 hours, food was mediocre at best

Cons: I am a very experienced international traveler with approximately 25 countries visited and many of them multiple times. This flight set my new benchmark for a international coach flight. Staff were professional, friendly and accommodating. Great leg room and entertainment. Even the in flight meal and snacks were good. I was not looking forward to my domestic connection with Delta. Unfortunately, Delta met my anticipated expectation. US based carriers could learn a lot from Lufthansa.

Cons: Not being delayed so much on an already very late flight.

Pros: Good seat in preferred section (paid for at reservation)

Pros: I booked an aisle seat and they did not honour it at checking

Cons: Everything.

Cons: Seat cushions

Pros: Good amount of space on the plane, lots of movies to watch, good food and drink.

Cons: Flight got cancelled

Pros: Boarding was quick and flight was calm

Cons: The coffe and breakfast.

Pros: The crew was informative

Cons: Inflight sandwiches

Pros: I liked Air Lingis. The crew and entertainment set up.

Cons: I had to RUN to get to this gate. And the number changed. I was the 2nd to last person on. International flights should have a small area to stretch and loosen up. Being large and stuffed into a small seat for so long is not good.

Pros: Nothing

Cons: The last 4 flights with Aerlingus have all been at least 2 hours delayed to London. People give out about Ryan Air but I have been flying with them to France 2 a year for the last 4 years and I only had one delayed flight because of air traffic controllers

Pros: Crew was great!

Cons: Only item that could be better is quality of onboard entertainment.

Pros: Seat was comfortable, food was surprisingly good.

Cons: Nothing

Pros: The crew was very attentive, helpful and wonderful. I’d like to mention food too: excellent, fresh and wholesome!

Pros: Finnair is the best!

Cons: A better breakfast...

Cons: My tv screen could not show the movies

Pros: Courteous and attentive crew from baggage check in thru baggage claim.

Pros: Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost.

Cons: Seat was shockingly small, even for economy class. TV was poor quality.

Cons: Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory.

Pros: Good seats and smooth flight

Cons: No free snacks

Pros: Very comfortable seats, lots of options for movies and tv to watch on their screens, lots of leg room.

Cons: Hardly saw a steward in business class the whole flight. Must be part of BA’s cost saving initiatives, but means you don’t get food on time, offered drinks or even a menu

Pros: The crew were outstanding - providing an excellent service, above and beyond what I expected. The First Office provided 5 updates during the 2.5 hour flight which were colourful and informative (ie not just blah blah announcements but a valued and interesting announcements) and the Cabin Service Manager was personalable and friendly. At the end of her flight she publicly thanked her staff for a good days work which I thought was very nice of her to acknowledge her staff like that. All round - a great flight made very easy with brilliant staff.

Cons: There was nothing that could be better - it was 110% perfect already

Pros: Food and entertainment

Cons: Baggage was lost in transit. I was unable to attend work today due to not having my items. I also have to get out of bed between 11:30 and 1:00 to receive luggage. Very disappointed

Cons: Even relative to other economy trans-Atlantic flights, the seats on this old plane were way too close together.

Pros: Crew was OK ,seat tight

Cons: More cushion and a little wider seat !

Cons: The jet was freezing. I had two blankets on and was still shivering for the entire flight.

Pros: Seats were too cramped up, legroom was a problem. A device was under the seat was cramping the leg room. The entertainment selection was very very poor for a long flight.

Cons: Better entertainment selection.

Pros: The seats were nice and the food was unusually good

Cons: More water brought to the seats. The landing was strange. The pilot pulled up on the first approach and when the second approach was completed the steering was stuck. They ultimately got the steering to work.

Cons: Food poor going to Munich , legroom poor.

Cons: The ife screen was extremely slow and unresponsive.

Pros: The connection was way too tight.

Cons: Hel-LAX flight was ok. LAX and connecting flight were bad, slow and delayed frequently.

Cons: A better breakfast...

Pros: The crew was really good

Pros: My bag was lost!

Cons: To have my bag delivered

Pros: Comfortable seat. Great crew!

Pros: Crew was great !!!

Cons: Seating in upper class is uncomfortable and bedding is not fresh.

Pros: The seating in upper class is unconventional and uncomfortable.

Cons: Reconfigure seating in upper class. We will no longer be customers for that reason alone..

Pros: The crew was outstanding and the good choices were excellent

Cons: The flight was late( not their fault) and there were several technical difficulties with the A/C and entertainment system

Pros: The crew was really good

Cons: - Leave in time - Working onboard entertainment system

Pros: It was the best flight I’ve ever had. Friendly, polite and very careful crew. It was very pleasant to be on board. Clean, nice climate control, no any smell. The food was tasty and on time, the beverages were widely presented from juices to red and white wine or beer...so The time passed quickly

Cons: Only the other trip by air with Finair

Cons: Clean up the planes better

Pros: The seat was awful. Narrow with little leg room , hard on the backside, minimal recline.

Cons: See above

Pros: The crew were outstanding - providing an excellent service, above and beyond what I expected. The First Office provided 5 updates during the 2.5 hour flight which were colourful and informative (ie not just blah blah announcements but a valued and interesting announcements) and the Cabin Service Manager was personalable and friendly. At the end of her flight she publicly thanked her staff for a good days work which I thought was very nice of her to acknowledge her staff like that. All round - a great flight made very easy with brilliant staff.

Cons: There was nothing that could be better - it was 110% perfect already

Pros: Very late departure and arrival cause us lost of transportation in Barcelona and money paid will not be returned

Cons: Lost of deposited money to tea nsportation due to delay plane arrival

Pros: Food was extremely good for economy & professional & experienced cabin crew.

Cons: 747 showing its age!

Pros: Great

Cons: One cookie with tea is not enough at this time of day! Especially if there had no chance to eat dinner before the flight.

Pros: The take off and landing was peaceful and on time

Cons: I didn’t like changing boarding gate three times. The crew member was poor overall including the one providing service I must say.

Pros: Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival.

Cons: Cramped uncomfortable seating, USB port on seat-back video display does not charge a handheld device battery.

Pros: Fantastic gate agents!

Cons: The food was terrible.

Pros: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Cons: Flight was delayed, had to run to my next connection flight.

Cons: Still don’t have my luggage yet

Pros: The socks offered in business were comfortable and nice looking. The red wine was good.

Cons: The food was just average and the seat not too comfortable

Pros: nothing

Cons: the flight was delayed, boarding was the slowest ever and we received something to drink after 1,5h of flight

Cons: Seat in front of me was mostly lowered in a position that caused an uncomfortable force against my knees. My neighbor had to place his knees in my sitting area for the very same reason. Otherwise everything was great.

Pros: Crew was amazing, service was super attentive. Plane was new with plenty of space. P

Cons: Really exceeded my expectations for a short haul flight. Kudos to Aeroflot!

Pros: at 6"2' the large amount of leg space on Finnair flights is amazing, even in economy class I did not feel cramped.

Cons: Food a bit bland and uninspired

Pros: Given that this flight, like just about every other BA9 flight for the past week, was a delayed departure, this flight delayed 3 hours, it is difficult to say that this was a good flight. The flight was full, and some business class passengers moved to economy class, with some economy passengers being removed from the flight to free up essential "rest areas" for the crew.

Cons: Whilst I understand that the planes make no money sitting on the tarmac, maybe the schedule needs tweaking to permit a little more time for maintenance?

Pros: Our crew on the trip from DC to London was excellent- friendly and efficient. We really enjoyed the whole experience.

Cons: The short trip from London to Vienna felt overcrowded with people lugging heavy suitcases on board. Also the fact that you have to purchase even water was a surprise because we were not aware of such a severe policy by BA. Plus our American credit cards were not accepted by the on board cc machine so we spent 2 hour flight without any refreshments

Cons: Business class on the 3.5 hour flight was just blocking the middle seat in the front of the plane. No leg room, narrow seats. My husband is 6’4”” with wide shoulders. His legs do not fit and therefore extend into the aisle. Flight attendants were constantly bumping into his shoulders. Very cramped We were not aware of this configuration.

Pros: The crew were outstanding - providing an excellent service, above and beyond what I expected. The First Office provided 5 updates during the 2.5 hour flight which were colourful and informative (ie not just blah blah announcements but a valued and interesting announcements) and the Cabin Service Manager was personalable and friendly. At the end of her flight she publicly thanked her staff for a good days work which I thought was very nice of her to acknowledge her staff like that. All round - a great flight made very easy with brilliant staff.

Cons: There was nothing that could be better - it was 110% perfect already