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Pros: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Cons: "Nothing really."

Pros: "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."

Pros: "All the crews are awesome and very helpful, especially to the parents with young kid."
Cons: "More variety and quality of food"

Pros: "nice crew, great service"

Pros: "The seats are comfortable; food is good."
Cons: "Our luggage hasn't arrived due to the short layover and due to the feact that the first leg plane was late."

Pros: "The Crew was amazing. The Seat were the best Selling point fort business class"
Cons: "More space for the arm rest ans legs space"

Pros: "Food was good, and the crew were very patient and polite - went out of their way to make us comfortable."
Cons: "The aircraft seemed to be really old. The entertainment system on the seat I was allotted did not work, and I had to change seats. In the new seat, the entertainment system worked, but the seat didn't recline, and I had to change seats again - from an initially allotted aisle seat, to a middle seat. Also, the food service time was weird - we got a full lunch about an hour before we landed, which didn't make sense, and had to wait almost 5 - 6 hours between brunch and our next meal - a movie snack. Most passengers were famished by the time the lunch was served. Also, why was there no wifi?"

Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Cons: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."

Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Cons: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."

Pros: "Last row seats are never optimal but tha flight attendants were above par!!!"
Cons: "Wonderful people! Cannot day enough about the difference that makes."

Pros: "Everything"
Cons: "None"

Pros: "decent leg room. the staff was accommodating"
Cons: "the brea was har. some of the food was overheated thus making it hard to eat"

Pros: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Cons: "There is nothing in particular .. but i woud suggest .. more good food."

Pros: "I like how kind and caring the staff .. how they handle people specially on take off and landing they manage to smile and brief people who are first time on plane or not familiar with the rulea and safety precautions on flight"
Cons: "Its not that i didnt like.. but i would like to have a more .. food servings and more healthy food. But the food is good.."

Cons: "Wrost app I don’t advise any one use it cause"

Pros: "great crew and food."
Cons: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"

Cons: "Everything was disappointing"

Pros: "Great service, on-time flights, very comfortable planes in excellent condition. Great value for flight cost, BOS-KTM, through DOH. I would fly again with them."
Cons: "Lots of mediocre movies to select from. Very slow deboarding in Doha onto buses."

Cons: "They drop you at the airport for 16-17 hours Airport hotel costs around 350$/night No entry visa for layovers exceeds 8 hours as they announced The answer they gave No entry visas because you bought a discounted ticket!!"

Pros: "The Qatar Airways price."

Cons: "Should use 380 craft"

Pros: "Landing and botding is safe"
Cons: "...."

Cons: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."

Cons: "Leg space in economic class is too less. No options in vegetarian food. They don't give you what you want."

Pros: "Good food, good service and clean planes."

Pros: "Qatar has an amazing service. The staff is impecable, the food is great, they take care of each detail. Business class is superb. They make the bed, give you a complimentary pitada and moisture lotion. Can't be better than that."

Cons: "I did not like the entertainment because it did not work well!!!!!"

Pros: "It is an average economy flight. Crew was very attentive and helpful. Service was excellent."
Cons: "Not much to say for an economy flight. Comfort is always compromised regardless of airline. It gets worse as the flight is longer."

Cons: "horrible customer service at Doha Airport"

Pros: "Flight. Conections"
Cons: "Change flexibility, helpfulness"

Pros: "Great airline with spanking new plans and top of the line service"
Cons: "Nothing!"

Pros: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."

Pros: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Cons: "Food - very mediocre and felt like each meal was similar"

Pros: "Wonderful services"
Cons: "Nothing bad to say"

Cons: "No upgrades. Worst flight."

Pros: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."

Pros: "The Steward on this flight was excellent. Very attentive and pleasant. He asked at the end of my flight how was everything. Food was good ."
Cons: "This flight was better than the flight going out to Doha , then to Abu Dhabi. You guys were late landing,and as a result I almost missed my connecting flight, was rushed thru the airport like a lunatic by one of your Reps. Then was told my luggage may not be in Abu Dhabi when I arrive, which it was not. My paid for seat wasn't available and had to sit in the back. Had to fill out a lost luggage report in Abu Dhabi. Was promised my luggage by 4:30 pm . Didn't receive it until 2:30 am next day. Missed my whole first day of vacation as I had no clothes , toiletries, etc . Very angry, and feel I should get a substantial discount on my next flight in March to Dubai. Totally unacceptable !!!!!!!"

Pros: "The service from the crew was amazing"
Cons: "The food was not bad compared to some air lines"

Cons: "The delay from Bahrain to Doha. We delayed around 30 min. On the plane before take off."

Cons: "The boarding was unusually long. We stood in line for twenty minutes to board the plane. This was difficult for many. The staff and airlines were unorganized and scattered."

Cons: "The food in economy class and the lack of interest of the air hostesses."

Cons: "They knew we would never make the connection flight and still they told us it will be fine after adding a stop which changes the schedules. When we arrived the connection plane was still there but we were never registered on it. I will ask for compensations even if I have to take a lawyer."

Pros: "The flight was comfortable. The flight attendants were pleasant and attentive."
Cons: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."

Cons: "Missed the connecting flight due to some delay. Had to sleep over for a night. A lot of discomfort. New flight time was very later the next day. Messed up all my bookings and schedule."

Cons: "It would be great if they could relocate the underseat mystery boxes."

Cons: "They didn't let me pray for couple of minutes in the flight. Other non-muslim airlines let us pray in the back. Will not choose this airline of they don't change their policy"

Pros: "food, entertainment system"

Pros: "Food, seating, check-in, staff friendliness!!"

Pros: "Crew was very courteous"
Cons: "Didn't like the comfort, and what entertainment?"

Pros: "Staff was nice"
Cons: "Plane was late Internet never worked Movies couldn’t be paused or started on my schedule"

Pros: "Flight was on time."

Pros: "MY seat was broken and couldnt recline which made it very hard to sleep for me"
Cons: "I asked the stewardess and she couldnt have cared less"

Pros: "Nothing"
Cons: "Delay for two hours"

Pros: "Quick efficient boarding was the only good thing about this flight"
Cons: "Flight delayed and were sent told why, in flight tv was broken chair didn't recline uncomfortable seats, flight attendants didn't come around much."

Cons: "Entertainment controller doesn’t work"

Cons: "Inconvenient and uncomfortable"

Pros: "We got in ahead of schedule."
Cons: "The staff seemed tired and overworked. I got hit in the head by a flight attendant with the snack tray. An accident but still. Once we landed and we’re at the gate it took almost 40 min to get off the plane. That was ridiculous. Then after the long walk to baggage, luggage was still not there. Again we waited. Too much waiting after a long flight. I fly to NYC all the time and I’m usually in the city one hour after I land and it took 2 hours 15 min to get to Queens. Usually I have great flights with JetBlue. Last night was not the case. You get a C."

Cons: "How come none of your entertainment systems work? Also - not the day to train new personnel when you are behind. That was irresponsible and more stressful than it ever needed to be. It is completely Jet Blue's fault if people missed their connection due to your inefficiency."

Pros: "Flight went as scheduled, no issues"
Cons: "Nothing"

Pros: "Nothing good to say"
Cons: "The whole team was rude not helpful at all all they did was give an attitude only nice person was the girl with the glasses the other 2 infront rude and not helpful at all"

Pros: "JetBlue strives to give the clients a great flying experience, from check in to bag drops to flying, the food and drinks, exiting and pick up is just a pleasure, would for sure recommend Jet Blue!"

Pros: "spacious seats and very comfortable as well. easy boarding"
Cons: "a little too cold on the plane from Atlanta to FLL"

Pros: "On the trip from Boston to Nashville, I was really tired so I slept the entire way, by passing my good snacks."
Cons: "No comments."

Pros: "Completely exceeded our expectations! First time flying JetBlue across the country and we will definitely continue to use this airline as much as possible when taking these long flights. Everyone was friendly, the seats were comfortable and spacious, and it was just overall a great experience from beginning to end."
Cons: "When a flight is not full, it would be nice to be able to sit in one of the “even more space” seats without having to pay the full price."

Pros: "Leg room was great and bathrooms were kept clean and well stocked"
Cons: "Delayed departures on all flights of my itinerary, outdated airplane, and cabin crew member, Chris, did not smile or acknowledge requests throughout flight."

Pros: "Price of ticket is about it."
Cons: "From the time I got to the gate 90 minutes before flight to the time I got off it was terrable. Delays before boarding with no explanation then the same continued onboarding. First it was waiting for bags. Strange when there's a 2 hour+ delay that all the bags weren't there? Then waiting for paperwork followed by the part they needed was incorrect and a new one was on it's way from the hanger.. Finally departed 1 hour plus later. The plane was an old cattle car. Free TV didn't work right, so at did not recline (no it wasn't an exit row.). Most of the crew and gate attendants were rude and indifferent except for on flight attendant. The entire row of seats didn't recline at all. She was very apologetic and acknowledged it was uncomfortable especially on a 5+hour flight. She did offer us something to eat, blankets earbud. Still my back was killing me upon arrival at Phoenix. JEt Blue. Get your act together. This is unacceptable."

Pros: "Friendly crew"
Cons: "Flight was delayed 2 hours and I never received notification. I got to the airport for a 4:10 flight to find out it was delayed until 6:15 and we didn’t board until after 6:30. Poor communication to passengers. Once on the plane the headphone jack didn’t work because something was lodged inside of it."

Pros: "The crew was very friendly and funny and offered many times for anyone to let them know if they needed anything."
Cons: "TV didn’t work. It was a long flight with no entertainment. The crew was aware there was a problem with about twenty TVs and tried a reboot but mine never worked."

Pros: "We landed a half hour early"
Cons: "Of the four seats we had, none of the headphone jacks worked. One tv only worked intermittently. Boarding started late because they changed the gate at the last minute for a second time."

Pros: "I liked how easy it was to board and how the flight left exactly on time and arrived early."
Cons: "The entertainment wasn’t great and the crew weren’t that friendly."

Pros: "Waiting on the tarmac both leaving NYC and when landing in Phoenix was bad"

Pros: "The easy breezy"
Cons: "Nothing not to like"

Pros: "Half the passengers were sleeping in rows to themselves. I’m 6’5” with a bad back and was stuck in an aisle seat, unable to even rest much less sleep. I get that those seats were available for purchase, but after the doors close it seems ridiculous to not let a customer sit there, ESPECIALLY is taller folks!!!! One could make the argument that it’s less safe as well, seeing how there’s no one IN the exit row to help open the window in the event of an emergency. I like Jetblue but this policy is likely to keep me from flying them if I can fly for just a bit more $ and have comfort."
Cons: "Heartless rule, give the flight attendants power to make customers happy...healthy!"

Pros: "Flight attendants were very friendly"
Cons: "Paid $70 for a ticket that provides a seat that had a broken TV. No power outlets as well is annoying."

Pros: "Leg space, free carry on, nice staff, good snacks"
Cons: "15 minute delay"

Pros: "Everyone seems to be complaining as the temperature inside the must be set to slow cook!"

Cons: "It was just a mechanical issue that forced our plane to turn around 2 hours already into the flight, return to JFK, and then wait another two hours to board a new flight to go to PHX. So a planned 10 pm arrival in PHX turned into 6 am. I'm not sure there's anything that could have been done other than checking for that situation before we departed originally (if possible), and maybe being able to land somewhere closer than having to return all the way to JFK. I know JetBlue doesn't have a ton of locations or planes yet, so our options may have been limited. We did receive a $100 credit, but it was a pretty painful flight, basically turning into a red eye after departing originally at 6 pm. Again, I'm not sure if there were any other options, just wanted to report my experience. My flights have typically been on time with JetBlue and I am a Mosaic member. It may have helped if there was better communication back at the JFK airport (knowing it would be two hours instead of thinking we were getting right back on the plane), maybe we could have relaxed in a restaurant or something. It was just exhausting waiting and getting later and later. There isn't an Admirals Club or anywhere relaxing for passengers to wait in a circumstance like that. Thanks."

Pros: "Friendly crew and highly comfortable flight. Will be switching to Jet Blue!!"

Pros: "Boarded quickly and easily. Theee was a mix up with the catering staff and it was handled faster than expected."

Cons: "Airlines lost my baggage took 3 days to finally receive all of my luggage"

Pros: "Everything"
Cons: "N/A"

Cons: "Uncomfortable seats. Inadequate food service. Bad entertainment options. No power supply."

Pros: "A lot of seat space, abundance of complementary snacks & drinks, & personal television screens for coach. To top all off; in flight crew was wonderful."

Pros: "Not much. No room"
Cons: "C above"

Pros: "A routine flight, just as it should be."

Pros: "Jet Blue is always a great experience due in great part to your staff! I was running late. They accommodated. The flight was late but the checkin crew was stellar and kept us informed and in a great mood. Then the flight crew took it from there and they were, as always, true professionals. Thank you!"

Pros: "The legroom was great! Crew were fantastic and accommodating, boarding went smoothly, and I liked getting a bottle of water and snack. Excellent compared to airlines that I have flown."
Cons: "Entertainment was ok compared to delta. I'm used to more movie options and the screen quality could be better. But, the TV options were ok."

Pros: "All good"

Pros: "miss the flight, plane was at the tarmic, door was not close, supperson supervisor was in the plane but gate was close, person at the gate did not try to contect the supervisor, thats not helpful at all"

Pros: "Very good price. Very good cabin. Very good crew."
Cons: "No free blankets. Snacks were not appropriate for a 5 to 6 hours flight."

Pros: "Plenty of leg room space, crew tried to do their job the best they can."
Cons: "Flight cancelled, as result missed an international connection flight, had to fight to get a hotel accommodation with Jet Blue people in JFK. Flight delay caused lots of problem to get connecting flight/ shuttle connection. Very poor service."

Pros: "The crew was funny and entertaining. Good laughs always make a flight easier."
Cons: "The gate was changed without any notification to me. Thought that would change on my boarding pass as well."

Pros: "This airline does not complete with other countries local airlines I think it's typical of American domestic flights. Crew was nice. Plane was fairly clean but could be better. Seats we're uncomfortable."
Cons: "Crew was friendly."

Cons: "The seats were pretty bad and the crew were not friendly enough"

Pros: "Roomy seats"
Cons: "Indifferent service"

Pros: "The flight was nice"
Cons: "Security treated all the passengers like animals, they were abusive and degrading, they even yelled at an old person for not moving fast enough. I will NEVER be using that JetBlue terminal every again."

Pros: "It was a short but pleasant flight, an hour delayed, but that was no problem."
Cons: "I cannot find anything negative."

Pros: "free wifi. nice selection of channels and sirius radio."
Cons: "the seats arent very comfortable. but the leg room is above average."

Pros: "Actually not specific to JetBlue so will not give excellent rating to any airline. Charging $5 for headphones! Ridiculous."

Pros: "good entertainment and many options on the tv"
Cons: "The seats are very uncomfortable"

Pros: "Flight wasn't full, so we were spread out and had more room"
Cons: "Carry-on allowances continue to be significantly less than other comparable airlines- was only allowed one piece"

Pros: "Service, slot"
Cons: "Distance to gate"

Pros: "the cabin crew were efficient and very pleasant."
Cons: "Seats not particularly comfortable, video system glitchy, film selection ok, not great. Food was airline food, not much you can say there. The connection gate staff were rude and forced me to check my hand luggage (even though I am disabed and first to board), which had all my medicines in and my computer. The flight wast full and didnt see any other bags gate checked, and there was a bunch of room in the overheads, they werent full. Then to add salt to the wound when we arrived our luggage was dripping water (and it wasnt running at our destination it was at the connection) several clothes were ruined or needed cleaning. As I was on the way to my fathers funeral this was an added pressure that I didnt need."

Pros: "Good crew and accomodating"

Pros: "Flight was normal"
Cons: "The crew need to be a little more humble. In zurich looks like the crew was stressed out ( at tge gate of my flight)"

Pros: "See above. attendants."

Cons: "It was a very tight plane. The woman in front of me put her seat back as far as it would go, leaving very little space."

Pros: "I can not find words to express my dissatisfaction!"
Cons: "I can not find words to express my dissatisfaction!"

Pros: "Crew was very nice. Lots of food and drinks free of charge"
Cons: "I truly have no negative comments"

Cons: "Check-in!!"

Pros: "Crew was very courteous and attentive"
Cons: "More fruits and green (non-starchy) vegetables"

Cons: "Better choice of movies"

Cons: "Flight was 90 minutes late."

Pros: "I liked the attentiveness of staff and there was excellent communication between SWISS airlines and customers."
Cons: "I honestly had no issues with my flight."

Pros: "Great helpful flight crew"
Cons: "Checking our bag was a nightmare. All bag check-in was at kiosk which we couldn't use because we had to pay to check our bag. Had to find a desk in another terminal to check bag, then pay an another desk for said checked bag. We saved money by ticketing this way but we almost missed our flight"

Pros: "Liked the time of the flight."
Cons: "It left late."

Cons: "Rude ground staff at Athens airport, unable to check in online prior to flight, had to wait in line for over an hour for a connecting flight and run to the gate to then be told I was on standby for my next connecting flight. Poor customer service, no headphones given even though all seats have tv screens - such a small thing can make a difference to overall experience eg providing headphones. The check in and boarding forbthis flight was an absolute joke. Two men were about to have a fight due to how irritated everyone was for standing in line for so long. No need whatsoever. Meanwhile 3 staff sat at the ticketing desk and just watched the line grow! When I asked for assistance they brushed me off as if I were a flea! Athens Swiss airlines ground staff are up there with the worst customer service I’ve seen."

Pros: "Lost the luggage"

Pros: "friendly and helpful crew"
Cons: "organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker"

Pros: "The crew"
Cons: "Boarding by rows and not like cows all at one time"

Cons: "Same reason as above."

Pros: "Friendly staff On time"
Cons: "Seats (legs)"

Pros: "Crew was polite"
Cons: "Outdated aircraft. Too little seat space. Mediocre food. Mediocre entertainment. No device chargers.terrible policy of requiring passangers to buy seat reservations--beyond annoying."

Pros: "Good food for economy , good selection of new releases movies included , small seat and leg room but not terrible"
Cons: "Made us check our carry on bag because it was too heavy and was told to get it from baggage claim on our connecting flight for it to never show up then waited in line for missing luggage for them to tell us they transferred it and would be waiting at the final destination"

Pros: "The new plane with private screens"

Pros: "Great service; Very comfortable lie flat beds with lots of leg room"

Cons: "Roughest flight ever, many people got sick, too much turbulence to fly"

Pros: "always enjoying my swiss flights. Thanks guys good job"

Pros: "check-in at Kloten,wheelchair assistance, boarding, food, bar, general service, uneventful flight, in short: THE WHOLE TRIP Peter Hz"

Cons: "My seat was semi-broken, it was in constant state of reclining."

Pros: "Service, entertainment and food are top notch!"

Pros: "We received an upgrade to business class. The entire experience was excellent."
Cons: "The flight was delayed in taking off, and our gate wasn't available when we landed so we had to wait again, ultimately adding approximately 1.5 hours to the trip."

Pros: "The food was really great! And the crew was very friendly. Was pleased that everything went smoothly."

Pros: "flight was on time"
Cons: "insufficient AC during boarding endlessly screaming baby"

Pros: "The seat is designed beautifully. Staff and crew incredibly nice."
Cons: "Movie and TV choices were so limited. You really need to add more options. I found only 1 movie I liked."

Cons: "No Wi-Fi on board."

Pros: "smooth flight, comfy seats"

Pros: "Excellent crew"
Cons: "Terrible seats :-("

Cons: "Swiss staff was not helpful at all at Zurich airport. I wanted to purchase a day pass in the Business class lounge. They said i could do that but need to do it online. When I couldn't get my device to bring up the right screen they said they couldn't help me. Bad customerbaervixe"

Pros: "The seat, the airport, the service"
Cons: "The tight connection"

Pros: "crew was friendly, little snack was delicious"
Cons: "Just before landing in Zurich the flight attendant started to announce the gates for flight connections. I was on tight schedule trying to make my connection to Amsterdam. He first started to give my gate number, but then said there won't be flight to Amsterdam until the next day. I was very worried. When landing it was very difficult to find anyone working for Swiss to assist me. Then someone told me that my flight would be leaving in 3 minutes. I asked to be rushed through line, but everyone said not too worry because plane would wait for me. When I arrived at gate there was no one there. Then it took quite a while to find another Swiss employee to help me. There seemed to be a lot of confusion."

Pros: "Business class was full so I could not get an upgrade. There were only 4 lavatories for economy. One of those was broken and there was no water in any of the 3 remaining ones. The crew had no water either and they could not make tea or coffee."

Pros: "All on-board crew members were pleasant and helpful. The variety of movies and tv shows was sufficient to keep me occupied for the 9+ hour flight."
Cons: "For a 5' 4" person like myself, arm and leg room were barely minimal, Economy seats were crammed together and were not ergonomically designed for comfort or support. I was fortunate to be able to move from my center seat to an aisle seat once the flight was in progress. As soon as I did, the air around me was cooler and made for more comfortable breathing. In the center seat, the air was still and close—very uncomfortable. Poor communication regarding passport control protocol at the departure gate: A temporary station was set up, labeled Passport Control, but no SWISS agent announced what was happening. I had just gone through a passport control line on a lower level so I didn't think I had to go through a similar process at the gate. Most people around me also didn't know whether they had to go through the process at the gate. Once agents had been questioned on the subject several times, they should have made a general announcement to inform everyone at the gate. They did not. The food on the plane was the usual poor quality fare for economy class—either highly processed or overcooked and much too salty. Ugh."

Cons: "Hi, my flight was delayed for more then 20 minutes and I had next connection flight in short period of time. Even that they now that I will lose next connection they didn't wanted to change my flight to previous flight and they DID had extra seat in a plane."

Pros: "Was all great as with other legs...will fly again"
Cons: "Seats seemed smaller but do need more entertainment options."

Cons: "The crew at the check-in was rude, confused, and ignorant, and flight attendants were forgetful and ignorant."

Pros: "Same as on top"
Cons: "The seats"

Pros: "Service. The food was good. Entertainment was good."
Cons: "As a person of color I didn't feel that I received the same warm welcome from some of the attendants. For example the expression on their faces were blank when I said hello. I picked up my food tray and gave it to the attendants very politely. She just took it out of my hand. When the passenger next to me did the same she said thank you very politely. He was Caucasian. Some were very friendly and polite."

Pros: "The food was excellent and the staff were attentive. The flight was smooth and the captain kept the passengers well informed"

Pros: "The Virgin Atlantic Club was nice. The special security line was a bonus."
Cons: "Selection of onboard movies not very good. The crew was not so friendly. Menu could be more varied. The A340 configuration is not so good for Business class. Staring at other people across the aisle is not so nice."

Pros: "No queues on check in, security nor on arrival. New plane, touch screens, usual abundance of films and food. More drink rounds than last trip. Wifi if you want it."
Cons: "cabin crew very perfunctory. No apology for screen needing resets ( sorry about that would do). Ok but no smiles or personal interaction"

Cons: "45 minute delay on runway after landing was very very frustrating."

Cons: "It was late leaving."

Pros: "Excellent in all aspects, to and fro."

Pros: "Na"
Cons: "Na"

Pros: "Pressurising on new plane seemed to make long trips less tiring."
Cons: "New plane's weird electronic window shades had us in darkness with sun up high! Unsettling. Couldn't operate the switch under the window. Very noisy systems such as flaps, wheels, etc. Screaming, grinding banging noises. Address system unhearable & useless."

Pros: "Easy and quick check in"

Pros: "Having had the chance to do many international trips, I've never found an airline as consistently satisfying as Virgin Atlantic. Let's face it, unless you're flying Upper/Business Class, you're always going to be short of room and the food you're served on flights is never going to be something that makes you rave, but I have yet to come across a Virgin staff member who hasn't tried to go the extra mile to make the trip as pleasant as possible."

Pros: "Liked foot room"
Cons: "Padded seat belt very uncomfortable.., tv control & pad on seatbelt pushed me into client on left, big gent sitting next to her pushed her into me.., people walked thru isle & stepped on my toes..., why virgin Atlantic moved us & gave refund I will never know...we paid for extra leg rm 4 months ago"

Pros: "Boarding and crew great!"
Cons: "Seats extremely narrow"

Pros: "Seats comfortable. Food was good."

Pros: "The staff were helpful. The entertainment had good variety. Adjustable head rest was useful."
Cons: "The seat was a little lumpy. More leg room would always be appreciated."

Pros: "Amazing crew, excellent drinks and decent food. Very comfortable seat"
Cons: "Everything was great"

Pros: "Courteous and attentive crew from baggage check in thru baggage claim."

Pros: "such a big difference in size of aircraft, very comfortable and great crew."

Pros: "Crew was very attentive...food selection was excellent"
Cons: "Nothing"

Pros: "Premium economy was perfect, smaller cabin with less people, great flight."

Cons: "Seats were really old and outdated"

Pros: "The food was good. The lane was comfortable"
Cons: "The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines."

Pros: "The crew was very good and there was enough leg room."
Cons: "The dinner option was underwhelming."

Pros: "I liked the movies"
Cons: "Crew helping everyone be more courteous to people sleeping. Group of guys being loud in the back of the plane while I was trying to sleep"

Cons: "Getting home 5 hrs later than planned"

Cons: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"

Pros: "The airplane was quiet My seat did not recline, but was seated in a different place where the seat reclined Bathrooms were clean and plenty"
Cons: "The remote controls for the entertainment system That you can’t reach the vents when you have to be buckled"

Pros: "Sharp good atention in counter"

Pros: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Cons: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"

Pros: "Food was great. Friendly stas staff."
Cons: "LAX AIRPORT signage leaves something to be desired. Nothing to do with airline."

Pros: "I loved the in flight entertainment, and there was always so many snacks and drinks available for free!"
Cons: "For boarding, we had to walk a rather far distance due to construction."

Pros: "Great movie selection"
Cons: "They need softer seats...had to stand half the time"

Cons: "luggage never made it to Boston? Don't know who's fault it was.Problem was corrected."

Pros: "The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0"
Cons: "The space was a bit cramped and the poxket in front of the chair to jeep things was broken."

Pros: "Cabin crew were accommodating and nice throughout the flight. Meals were good and the service was quick. Large range of entertainment selection for the trip helped pass the time."
Cons: "The check in process and boarding process were very slow. It made going through security a bit stressful and I didn't have much time after going through the security to use the bathrooms or get a quick bite to eat before the plane boarded."

Pros: "Talk about an awesome experience. I loved the friendly staff and the accommodations were superb. I could ask for no better. Even the food was excellent."
Cons: "I have nothing but praise."

Pros: "Great crew, easy boarding, comfortable enough flight"
Cons: "Could have used a charger for electronics, especially because we were expected to use our own device for entertainment. Didn't order food, but didn't look digestible"

Pros: "Flight attendants were excellent!"
Cons: "No indication of where to go to get to connecting flight. Luckily we had 2 1/2 hours to find the flight."

Pros: "The flight crew from the mel to lax route were excellent. One was especially attentive to my 2 toddlers and gave me a bit of a break, something that has NEVER happened in over 40 flights traveling with children."
Cons: "I think something was broken in our section (mel to lax) as it was uncomfortably hot and the flight crew tried to get it cooler but could not. I’ve never experienced a flight that was too hot, usually the opposite. It was stifling."

Pros: "The crew was excellent. Flight was quite comfortable. Nice attention to service"
Cons: "I would have appreciated another round of hot drinks."

Pros: "Helpful flight attendants"
Cons: "Delay at the airport due to system down where agents had to check in everyone manually"

Cons: "During my flight from LAX to LHR I requested (pre-booked) a special meal (Asian Vegetarian). During the flight I was told there was no such request in their records and therefore I had to stay hungry for the entire duration of the flight. During my return flight from LHR to LAX the in flight entertainment system for my seat was not functional. I requested it to be reset several times and in spite of the hostess resetting it several times, it did not function. I had to stay without an entertainment system during the entire flight. This was my first time travel with Virgin Atlantic. I may never fly Virgin Atlantic again."

Pros: "I was very impressed by the generosity you show concerning food och drink. the staff was kind and glad."
Cons: "I never understood how to connect the earphones to the screen so I couldn't ser any movie. But - I could have asked the staff of course ..."

Pros: "We paid extra for more legroom and it was totally worth it."
Cons: "The regular seats were so lacking in leg room that I could not cross my legs, reach the floor to get my glasses when I dropped them, or even get my carry-on out. There is no way to get into the "brace for impact position" with arms over your head and head in your lap! This is really unsafe, not to mention really uncomfortable. The flight was long, so comfort would be nice! Our first flight was regular seats and I was pretty miserable and I am a slender woman 5'6". The extra 3" was great, and we had to pay more on the return trip. The FAA should be investigating seat size and safety on planes."

Cons: "Delayed 40mins"

Pros: "Good notification re a 30 Minute delay. Obtaining board passes was a breeze and love where I can save the passes to my wallet on my mobile device. Flight crews were helpful, cheerful and professional."
Cons: "With seats being so tight causing an issue when getting in and out of seats."

Pros: "Hard product and food"
Cons: "Crew need to realise their voices travel and some conversations the whole upper cabin don't need to hear"

Pros: "The movie selections and comfortable headsets made it possible to watch three movies uninterrupted. The food selections were well prepared. Flight attendants were helpful and efficient."
Cons: "Boarding is always a bit of chaos when our seats are right in the back. People further up insist on boarding early and block the aisles in the process. Multiple levels of passport control and baggage checkout are chaotic, but that's for most all flights coming into USA? VIrgin/Delta handled it well enough. By the time we got through passport control in Boston ur bags were waiting and we had no problems at all."

Pros: "Entertainment system worked well. Good choices."
Cons: "Food decent, but not enough fluids offered during flight . Was very dehydrated by end."

Pros: "Neat plane, good food and service"
Cons: "The entertainment screen was very dark. To bad since there was an ample selection of movies."

Pros: "Getting to Barbados from Manchester airport is convenient"
Cons: "The light weight on a long haul flight do not work anything over four hours you need some form of comfortability and virgin got it wrong with the seats .. yes I know the industry is all about making and saving money but you also need to Remember that most of this flight you will be sat down for"

Pros: "Smooth boarding process"
Cons: "Delays caused us to miss our flight from London to Vienna"

Pros: "We were late leaving and missed our very tight connection at JFK. When we went to an agent we found we had been already rebooked on another flight through Detroit arriving 2.5 hours later than original. Our luggage was also rerouted to follow our flights and was there in Phoenix!"
Cons: "45 minutes is too tight a connection in JFK when you have to change terminals even if the flight were on time!"

Pros: "Very funny, added comedy to the flight. Great!"

Pros: "Aisle seat; leaving on time"
Cons: "Sat next to family with 3 small children; kids and parents did very well. Wished Delta could have arrange for family to have 3 seats together. Would have been family friendly."

Pros: "The plane ROCKED"
Cons: "The crew on this flight were very "eh", no smiles or anything, just handing coffee and snacks out to burdensome passengers"

Pros: "Not much, other than we got to Phienix in estimated time of flight, but about 15-20 minutes late."
Cons: "Evidently the plane scheduled for this route was downgraded, thus leading to enormous number of seat changes at the gate and a very crowded flight. Delta made their money at the expense of passengers once again."

Cons: "i don't like that we didn't have a personal tv."

Pros: "We were on time!"
Cons: "We didn't get our luggage until an hour later after our flight arrived to the destination,"

Pros: "Delta was on time and the staff was professional. The in flight entertainment was fun and free! I'm definitely flying Delta again!"

Pros: "Got home safely"
Cons: "Rude crew, flies. Uncomfortable, no entertainment."

Pros: "Every thing"
Cons: "N/a"

Pros: "Seat was not comfortable for a 3hr flight. Was very disappointed"
Cons: "Seat, tv, choices, flight attendants speech articulation."

Pros: "It was a safe journey good rest and a very smooth operation"
Cons: "More vegan options"

Pros: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Cons: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."

Cons: "Was not offered a drink in first class prior to take off."

Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("

Pros: "Great staff."
Cons: "They lost my bags in Amsterdam."

Pros: "Crew, chairs, entertainment"
Cons: "Communication"

Pros: "All was good"
Cons: "All was good"

Cons: "As usual, the food is pretty mediocre even in first class. Edible but now much more ."

Pros: "Awesome prompt and courteous service."
Cons: "Nothing"

Pros: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Cons: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."

Cons: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"

Pros: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Cons: "Best flight, security our always the downer in traveling."

Pros: "Great"
Cons: "Great"

Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."

Pros: "Plane was clean and updated"
Cons: "No negative opinions"

Pros: "Everything"

Pros: "Great service by crew!"
Cons: "Took too long to get on board."

Pros: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."

Pros: "Great free movie selection"
Cons: "Flight delayed"

Cons: "."

Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"

Pros: "Not much to like"
Cons: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"

Cons: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."

Cons: "My flight got delayed for twelve hours with no compensation for a hotel."

Pros: "customer siervice was great and welcoming was awesome"

Pros: "Excellent Detroit crew"

Pros: "On time departure; good updates by flight deck; luggage arrived unscathed."
Cons: "Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good."

Pros: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"

Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."

Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."

Pros: "Clean & modern aircraft Comfortable seat Proactive customer service"
Cons: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"

Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"

Pros: "Got a window seat, my luggage arrived with me"
Cons: "Late"

Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."

Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."

Pros: "The flight attendants were very friendly"

Pros: "Crew was fantastic! Everything was satifactory and as expected."
Cons: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."

Pros: "Efficient and on time."
Cons: "I booked tickets well in advance but wasnt allowed to select seats at time of booking nor at 24 hour check in. This adds undue stress having to wait for an assignement at the gate."

Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"