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I feel the service staff do not treat American customers well. I also feel there may be discrimination against minorities.

No free Wi-Fi. I have SkyMiles but not a high status, having an account has been enough for Wi-Fi on other flights, but this one was going to charge me to use it. Also turbulence was really bad toward the end, but I didn't count this in my ratings since I know Delta cannot control the weather - it's 2026 and lack of WiFi alone is enough for a poor rating.

My daughter always gets sick when we order the gluten free meal option. Internet didn’t work as advertised.

Cancelled flight, wasn't refunded paid selected seats. Poor customer service. Called airline and they didn't realize the flight was cancelled until several hours after the email notice was sent.

The worst with the trip was the space in economy, my knees are still hurting. There was no way to control personal air by turning a knob above you, it was way to hot on both rides. During the night flight they allowed 2 people from across the aile which was narrow to sit and talk for 7 hours while also using tablets and the flashlight from their phones pointing into the row where I sat at times. They allowed people with way too large baggage to bring onboard. I paid way too much for the ticket ($1,364} for economy. Kayak misinformed me to get cancellation insurance that was only valid for a very short time (less than 12 hours) and was over one hundred dollars. Hotel booking was incorrect, I had the room booked myself at the hotel, only double or larger rooms available which I paid over 400 dollars for. I will never fly with SAS again unless there is no other alternative.

I expected more, but they will nickel and dime you for everything. I did not enjoy flying with this airline.

I wish they have given us explanations for the delays. And the rebooking process in Copenhagen was too long. I had to wait about 4 hours before they assign me a hotel. From there the handling process (accommodation, transportation and meal) was excellent.

Flight was completely full January 9th? I problem i had the stewardess was bumping into me constantly walking by? very annoying.. on Austrian air I dint have this issue at all...

Cut out the nickel and dime pricing for "seat selection" and baggage, To do this on an international flight is just mind boggling. Seriously, why treat customers this way??? Nobody wants these hidden extra fees and everybody hates them. Also plane was too warm and no air vent, and water dripped from the ceiling at one point,

Excellent service throughout. Airport process is quick and easy. Very courteous staff. Great service in the plane! Just outstanding punctuality and service overall!!