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Austrian airlines lost my bag in Vienna and it took 2 days to find it and deliver it to me

I paid for carry-on bag, but they did not let me take it on board, persuaded to check it in because the flight was full. I agreed to help them out, and they mixed up tag numbers and my bag got lost. I had very valuable things in there, and my whole vacation experience was ruined. I even asked the boarding assistant why the tag number was different from the assigned one, but they assured me it was alright and the bag will arrive to my destination. Nothing arrived of course. Incompetence of boarding assistants cost me the loss of all my things.

Again, delays. That route from VIE to RMO gets regular delay all the time.

They lost our luggage and there has been no news for 5 days. I called their office and they said they can’t help us, we don’t do anything about it.

My flight was changed, you over charged me for a change fee and seats that I did not get, I was out on standby with Austrian airlines. You stile $600 from me.

There was not enough sparkling water and beer during the flight. Coffee was not hot

There was not enough sparkling water available during the flight from LAX to Vienna.

Vienna airport substandard Bathroom down flight of stairs and no elevator Lack of gates required bus transport to off load

The plane was clean, seats were spacious and the crew was very friendly and very helpful. The food serve was as per the request.

Austrian was not the issue. Kayak was terrible The flight was canceled. Frustrating but it can happen. The worst was Kayak's customer support around re-booking. I have chatted with a bot, than with a person who insisted the flight was still on as originally booked. while chatting i went on Austrian web page and told the kayak chat lady that the flight is shown as cancelled. She said she will escalate this and that someone will contact me within the hour. When I have asked her to give me the details of the flight she sees, She gave me the general A to B and return B to A. Totally unhelpful. After two hours I contacted them again, They were still saying the original flight is as scheduled and when I explained again I was told I will be contacted within 2-6 hours. NO ONE CONTACTED ME EVER SINCE! I have than contacted Austrian directly and was rebooked on a difficult flight. Kayak continued to send me irrelevant updates about my original flight. Terrible customer service at time of need.

Somewhere between ordering the ticket and the flight my checked bag was dropped and I had to pay more for a bag at the airport. I am very unhappy with your service.

It was great for a short flight - but due to turbulence no service, and there is no entertainment Appreciated leaving and arriving on time!

We payed for the seats and yet were bumped into others. One airbag under the seat was broken and hanging down, which made sitting down quite uncomfortable. Also tore up my stockings. Flight attendant didn't seem to care at all about that.

My comment before for Sarajevo-Zagreb fligh was actually abou flight from Zagreb to Amsterdam.

I was very dissapointed with a crew member who was acting very inpolite and talking down to one man who did not realize that he should not have brought his carry-on bag into the plane. She was making faces showing resent. It looked really bad.

The airline is ok there was a delay but I made home ok Serving water for local trip for international to Frankfurt it was cracker and water Since it was a short trip it was ok I would not recommend for long flight

Check in terminal not working and the bag fell back on me and tore the skin on my arm

Let us know the airport doesn’t open until 5 am.

Everything was smooth. Staff was great. No delays. Truly wonderful and seamless

Flight was a code share of Lufthansa. Check-in, baggage drop, and flight was all with Lufthansa. Other than the flight being 30 min. delayed, it was pretty much a standard Lufthansa flight. They only offer a free water and chocolate; all other drinks and food are a la carte.

No internet, very narrow seats insufficient room for three passengers with encroachment.

The smell of vomit from the previous flight was overwhelming for a 9 hour flight. There must be a chemical or product to kill the smell before the next flight boards??!!!

Entertainment system have to be updated. Allied partners charging money for alcohol - in fact international flight.

Could not check in early online, even after multiple attempts. Got the last row when checked in at airport. Food was bad tasting and no choice at all. Comfort was poor. Overall a very bad experience. I wouldn’t fly again with Lufthansa.

Other than problems with checking in and uploading passport info everything was great. It would be nice to be able to manually input passport info. Often while traveling the bandwidth has problems uploading pictures

Give at least coffee or juice as it is an international flight.

Tiny, cramped seats with minimum leg room and hard armrests. Basic needs like a seat and luggage came with an additional charge. Budget airline amenities with premium airlune cost. I won't use this airline again.

I wasn’t able to make my flight due to Kayak’s inability to simply update my name on my trip from Nick to Nicholas. I would like a refund.

Boarding process non existent. No WiFi. No entertainment. Cramped old plane. Worst Kosher meal ever presented on a flight.

The Business Class seating did not stack up to other airlines that we've experienced. There was no privacy and the seats in recline for sleeping were not well padded and comfortable. There was no mattress pad provided either. The crew was not as respectful and accommodating. We have no specific complaints regarding the crew except to say we've been treated noticeably better on other airlines, for example, British Airlines. Lastly, we were immensely disappointed when we got to the Denver airport as our flight was significantly delayed, granted, due to a lightning strike in a nearby airport, but what made this worse was our discovery that we could not use the United lounge for the 3 1/2 hour delay. We were told our Business Class tickets could only be used for outgoing overseas flights. This left us scrambling to eat the sad restaurant offers at the Denver airport. All in all, we would not book another Business Class flight on Lufthansa.

Delayed almost 2 hours sitting on plane. No updates at all from flight deck and virtually no updates from cabin crew

Be sure to check bags for 23 kg,.(50 lbs) Coming from US I chose the wrong size luggage weight when I checked in on my phone, and had to pay more when I dropped it off

The flight was delayed for over 1 hour. The boarding process is appalling making you wait for 30 minutes in the passage leading to the outside door without any seats.

All around poor experience. Barely got on flight because it was ostensibly overbooked. Forced into checking a carryon bag with empty overhead compartments. Nickeled and dimed. Charged for coffee. Despicable.

The on board air steward really made the journey. He was very entertaining

I was disappointed there was a 40 minute delay to flight

Worst airline in the world, will never travel in it again.

The trip itself was good. I have given only good as rating, because my first flight has been cancelled by a different airline and that caused disruption in my trip. I spent over ten hours in Luton airport and that caused me high tiredness, sickness, because of the very early initial trip. easyJet staff has been professional and friendly.

Very pleasant crew, working hard on a full plane. Delay by a broken seat. However crew made back 60% of the delay.

Delayed and then further delayed with no announcement made so that all the passengers (who were standing in the jetty) could hear. We stood there for well over 20 minutes. We were further delayed through weather but no one explained that to us until the pilot made an announcement when finally on board

Ryanair is always shite. Slowest boarding possible in the most uncomfortable way. It’s like they are are tad sadistic.

Flight was delayed which happens but walking 15 mins to one gate to be then told it’s now changed to one 15 mins back then other way was frustrating

East check in and security. They are always delayed though. ALWAYS!

Amazed at huge number of people who hadn’t booked cabin bags with big troller cases and rucksacks, not being stopped, what’s the point in following rules or paying more if you don't have to bother?

Worse situation ever. Arriving at 4 am with 7 Hours of delay

Booked extra legroom seats but as plane had changed we ended up with normal seats. Very little attempt from staff to sort it out

It was delayed and there was no apology or any updates as to why. It was genuinely awful

It got us their! Delays Delays delayed, flight got in well after specified time, rental car firms shut at 11pm!!!! So from £300 for car to £689.. thank you Ryanair....

The distance between seats was narrow. So my recommendation is to increase it

The woman at the check-in counter was the rudest woman I have ever encountered. She misspoke, yelled at us and then when she realized she made an error, lied instead of apologizing. I won’t be flying this airline again and that woman should definitely consider a new career.