Daily cleaning, installation of cabin HEPA filters on flights to Zakopane
Ryanair, easyJet and British Airways have waived their change and cancellation fees on flights to Zakopane. Confirm policies on booking site.
You cannot fly directly to Zakopane. KAYAK recommends you fly to Krakow J. Paul II Balice (KRK) (54.12 mi from Zakopane). From there you can hire a car or take a taxi.
The closest airport is Poprad/Tatry (TAT) (20.4 mi). Other nearby airports are Krakow J. Paul II Balice (KRK) (54.12 mi), Košice Barca (KSC) (73.19 mi) or Ostrava Mosnov (OSR) (86.86 mi). KAYAK recommends you fly to Krakow J. Paul II Balice.
Krakow Airport is 54 miles from the centre of Zakopane. View on map.
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Scores according to KAYAK customer reviews
Pros: "Crew not good"
Cons: "flight was over 6 hours longer than planned, we did not catch plane from Budapest to Krakow so went to Warsaw than to Krakow, plane from Warsaw didn't have air conditioning working, worst flight ever !!!"
Pros: "New gate number already established on the live update screen while printed still with old (three flights in three weeks - same airport/airline ad same story). Crew misinforms about the gare number too. Very confusing for the 75-year-old. Luggage lost, entertainment poor, plane late"
Cons: "people were nice, other than that logistics poor so work o every aspect"
Pros: "Everything was excellent"
Cons: "The check-in opened a bit late from Israel and I did not plan on it at all but I look at what I had better things so I think there were a lot of good things here so I do not look at check-in"
Pros: "I had no issues at all. Checkin was easy and friendly. I had payed for my checked bag online. Boarding was simple and LOT held the flight about 5 minutes so that some connecting passengers could make it. Service onboard was friendly and efficient."
Cons: "Honestly, everything was just fine. Security at Warsaw is a disaster and a nightmare so give yourself a good amount of time. It took 30+ minutes for me to clear and there were only 8 people ahead of me."
Cons: "Seat layout"
Cons: "At least one free drink on international 2 hours flight would be fair."
Pros: "The crew was friendly"
Cons: "Better quality of food"
Pros: "Eweyting was fine."
Cons: "Boarding et WAW was 30 min.deleyd,additional waiting and deicing was one hour so we departed at 18.50 instead 26.50.Aircraft instead of Boeing 787 was barowed Airbus 433 from Airitalia-much les comfortable plane."
Pros: "New plane with charger available at every seat even in the economy class. Clean interior, polite crew"
Cons: "The LOT ticket counter personnel is in need of some serious professional etiquette re-training. Always displeased expressions on their faces. Hence why alot of their own people opt for other airlines when booking."
Pros: "Good connection experience."
Cons: "Waiting/standing on the bus for the one last guy."
Pros: "The airplane is 737 dream liner Bombardier and is well ventilated and operated smoothly. Looks very new. Flight staff are excellent."
Cons: "The layout of the airport is not conducive to walking around before boarding. Could not use the airport lounge as a result."
Cons: "Flight was delayed"
Pros: "I liked the plane, smooth landing."
Cons: "They lost my daughter’s luggage!Not good since we will only be in Krakow for 4 days!"
Pros: "Very professional crew ."
Cons: "Not applicable"
Pros: "Everything was well organized and orderly, though the staff were not too cheerful or friendly. Even though it was a short 1 hour flight I saw flight attendants giving crayons and papers to the kids and everyone was offered a small chocolate cookie, a tiny packet of sour gummies, and a cup of water for free which I didn't expect. The plane was very small but clean and I was fairly comfortable in my seat for the short flight. There was a magazine in the seat pocket in English and Polish. Mostly I liked the cheap ticket price and that it was an on time flight."
Cons: "When we landed we went down 5 steps to the ground outside and got in a bus to go in the terminal. The plane was so small that there is very little space for carry on bags so that was a problem for some people, and as we entered the plane I noticed that the ceiling of the aisle is so low that my husband could touch his head on it if he went on his toes a bit (he's 6'4") It was odd to me that they had my husband and I assigned to seats an aisle apart, but a kind stranger agreed to change places. Lastly, the carry on baggage weight allowance is very low and they weighed our bags and we had to pay 24 dollars each for our overweight carry on roller bags which were then checked."
Pros: "Crew was friendly, cabin was as expected. Luggage arrive safely and on time (was a little worried it would not show, because online checkin said I had to pick up luggage and recheck before flight) (Virgin tagged it to go all the way through). So did not gav any issue."
Cons: "Flight was one hour late. No food service or entertainment for this flight, but was as expected."
Cons: "The 787 is a very good plane, but I could do without the footrest underneath the seat; it just got in the way."
Pros: "Very caring flight attendants, awesome service."
Cons: "Took too long to get our luggage."
Pros: "Shortness of that flight"
Cons: "I don’t remember"
Pros: "Overall very good - no complaints. LOT is comparable with Lufthansa and KLM (the airlines I have most experience with) in terms of service and space. Boarding in Warsaw was chaotic - no announcements it just sort of started, I was in Zone 3 but there were only lines for Zones 1 and 2. The usual Central European pushing into the line. Flight was nice, smooth and good service. Leg room is limited but that is to be expected on any airline and flight. Would fly LOT again happily. On time, Captain made regular announcements. I arrived safely, as did my luggage. Can't wait for the direct service between Chicago and Budapest."
Cons: "I booked a flight from Los Angeles to Kiev and all my flights were cancelled. I had to spend 5 hours on the phone to fight for my refund. On the way going our plane got cancelled at the airport..It was impossible to rebook...they care nothing about their passengers."
Pros: "On time, smooth flight"
Cons: "Boarding chaotic. Switched gates (m5 on boarding pass, actually m4. Shoud have announced or left a note."
Pros: "Service in business class."
Pros: "Food and staff was amazing"
Cons: "TV didn't work good"
Cons: "the comment for the AMS -WAW flight segment applies here as well."
Pros: "Flights ran on time."
Cons: "Slow cue at check-in. Boarding gate miles from Security, 25mim walk. Plane aged. No food, tea in a flimsy paper cup. No entertainment."
Pros: "You didn't confirm You sent me a message something was wrong with my reservation!! I purchased new ticket!!"
Pros: "coffee, snacks."
Cons: "No free wine :-), unlike in flights with Lufthansa or AUA"
Cons: "Expect flying without delay"
Pros: "food prices, all on time"
Cons: "Cheap airline that is priced like a major airline. They charge for checked in luggage on flights between different EU countries. Major airlines don't do that, so check the fine print before purchasing."
Pros: "Relatively new aircraft with not-bad room between the rows. Water, coffee and tea offered gratis, otherwise pay for snacks, but prices not bad. Good flight for a budget airline. Twi toilets for a full plane a bit ridiculous, but the flight was only 2 1/2 hours, so no big lines."
Pros: "Comfortable and no fuss"
Cons: "We boarded about 10 minutes late"
Pros: "free snacks and water, friendly staff and good flight"
Cons: "No good meals available in the flight."
Pros: "Service, listening to my questions, overall!!"
Cons: "Seats were too small."
Pros: "The plane loaded on time and left on time. The flight was quite smooth. Best of all, the flight attendants gave out Prince Polo chocolate bars, the best candy in the world."
Cons: "The plane did lack a photo of John Paul II, though he was featured extensively in the airline magazine. Further, there wasn't much in the way of traditional Polish music playing during the boarding process. These aren't huge problems, though. Still a great experience."
Cons: "Didn't make it, because of delay flight from Chicago"
Cons: "Flight was late more like 3 hours"
Cons: "The airline charged me 3x the price of one ticket for my suitcase!"
Pros: "The crew was polite and responsive."
Cons: "Turbulences over the Great Lakes, but nobody can control that!"
Pros: "Food and beverage were good. Check-in process was fast. Boarding was quick."
Cons: "Not enough luggage space in the ovear head bins even in the first class. Landing was not clearly announced. Crew did not come by to pick up beverage glasses before landing. Seats were a bit wiifm out."
Cons: "when online checking I've chosen a seat at emergency exit and at the airport I get boarding pass for that seat. when boarding they reject my boarding pass and gave me new seat at the end of plane. strange thing was that the seat was empty anyway. i'm frequent traveler - miles and more. for the future i will avoid LOT if i have other option even if it will be more expensive. when you are not in business class they treat you like you should be happy they allow you travel with them."
Pros: "The flight never happened.. It was canceled a day before.. I got another one three days later..."
Cons: "Same as above."
Cons: "There was no VOD, but I guess this is standard on a short flights"
Cons: "Very noisy plane"
Cons: "Please fix the boarding process."
Cons: "I asked for coffee. Paid 4 pounds for it, it was AWFUL. not brewed, no taste, bitter, no cream available to add to it. If you charge such prizes, you better offer decent coffee. I can get late or capuchino at Starbucks for less and far better quality."
Cons: "Cramped seating."
Pros: "Standard BA dependability. Like a dependable but stodgy old uncle."
Cons: "Chaotic boarding process. No enforcement of boarding groups"
Cons: "person in seat reclined and their seat hit my knees and was uncomfortable"
Cons: "Requested a Kosher meal through the British Airways reservation directly, was not provided with such for the trip. Boarding was delayed by 35 minutes."
Cons: "They lost all of our luggage from our group traveling together. 8 bags didn't make it. Very frustrating."
Cons: "See above"
Cons: "Aside from not being able to leave for almost a whole day, they lost our luggage upon arriving to Los Angeles."
Pros: "Nice high tech tvs to watch movies and tv shows"
Pros: "Everything was great"
Cons: "No complaints"
Cons: "Could not check in online"
Pros: "See above."
Pros: "Almost everything"
Cons: "Airplane traffic in jfk"
Pros: "All went well. Everything was comfortable"
Cons: "We need more space!! You know that, we know that , everyone knows that"
Pros: "Not bad experience on board"
Cons: "Buses to load and unload a 777? Is this a joke?"
Pros: "Very professional staff"
Pros: "We made it to our destination."
Cons: "The airline misplaced our stroller and one of our cases. We felt abandoned."
Cons: "Took 4 hours to get through jfk on arrival. Lost my bag which took 2 days to arrive at my home."
Cons: "My original arrival in Houston was to be at 6PM, I landed at 2:30 AM, that about sums it all."
Pros: "That we did not fly British Airways."
Cons: "The arrangements by Kayak did not allow me to make my connections on time. I missed the connection from Heathrow to Manchester. And only made the connection from Manchester to Heathrow because I was escorted in a wheelchair."
Cons: "Very slow operations at the Heathrow airport."
Cons: "Lost all our luggage"
Cons: "Landing was rough. Very rough."
Cons: "Our British Airways flights were cancelled going & returning on the trip. This resulted in rebooking in both directions, at different points in the trip. The cancellation on the return trip was extremely inconvenient since we didn't have a phone to contact BA. After wondering the airport on the day of our departure, for a BA representative that could help, we were directed to a ticket sales office. Then after waiting for another one (1) hour in a line, the BA representative rebooked our return flights. This was not a good way to start or end a trip!"
Pros: "I don't think there is anything more I could ask of an airline."
Cons: "At this point, there was nothing not to like."
Pros: "Heathrow Terminal; Check in easy. Staff knowledgable Security smooth until you reach carry on check. Disorganized area very cramped, 3-4 individuals at a time to place items in trays."
Cons: "Gate not assigned until 1 hour before boarding but this issue would be workable if the assigned gate is A. I am 68 years old the trek to gate C was ludicrous."
Pros: "Not much"
Cons: "It took us over an hour to board. There were 3 lines. 3 attendants. One attendant would leave and we would be left standing there for 20 min. Then they lost my luggage. After 1 day they said they found it in Rome. Each day I would call and they said Rome wasn't sending it. They said they were in India and they couldn't do anything. Finally after 5 days I got it"
Pros: "Was able to move a passenger so that we had an empty seat between us in a row of three."
Cons: "BA check-in system down and could not get a boarding pass. Could not proceed without one and could only get one via a long wait in the "assistance" line. Departed an hour late due to a passenger not getting clearance to leave the country and then for them to remove their luggage."
Cons: "Could not check in advance. At least this was not clear to me from the email notification."
Pros: "Was on time"
Cons: "We were not able to prebook or buy a seat because of a glitch with the computers in Geneva. We were crammed in a middle center row!"
Pros: "British Airways really surprised me by offering a free sandwich and dessert with a beverage: outstanding!"
Pros: "everything was great except seating"
Cons: "they seated us separately instead of next to each other despite the fact that we selected to be seated together."
Cons: "It took over an hour for us to take off because the cargo door would not close and an engineer had to come do paperwork. The pilot kept saying, "In 15 minutes we will leave" over and over."
Cons: "El dia 27/marzo/16 volamos mi esposa, 4 hijos y yo de Madrid a Londres vuelo # 459, el cual llego tarde y perdimos la conexión del vuelo DIRECTO a San Diego # 273, nos mandaron vía Chicago y volvimos a perder la conexión a San Diego por pura lentitud del personal de British, teniendo que dormir en Chicago, nos dieron hospedaje y 100 dlls para cenar para 6 personas (gaste lo doble). Al día siguiente, estuve cerca de 90 minutos batallando para que me imprimieran los pases de abordar porque supuestamente British no había pagado los boletos a American Airlines. Les pido me recompensen con boletos redondos por todas estos inconvenientes. Saludos y gracias, Fernando Vizcarra"
Pros: "For basic coach seating room was OK. Left and arrived on time."
Pros: "New airplane,"
Cons: "When I arrive in Madrid, i have to wait more then TWO HOURS in baggage claim for me to get my luggage, miss my rental car office, they charge me $40 euros for after hours pick up, don't know why Iberia took sooo long, the terminal was empty"
Cons: "I arrived in Los Angeles on a Saturday and was told my luggage was still in London but they would have someone deliver it to me the next day (Sunday) 5-8 pm. No one showed up or bothered to call. I checked the status and was told 10 pm. No one showed. I was then told 12-1 AM. No one showed. No one bothered to call. No one showed up until 3 AM Monday morning. I took my frustrations to twitter and it looks like this is a common occurrence with British Airways."
Pros: "Thank you!"
Cons: "not even enough room for my upper legs to fit. I am not even 6 foot tall and my knees are bruised from hitting the seat in front of me"
Pros: "The pilot kept us informed about the delays"
Cons: "There was no air circulation. Attendants were rude."
Pros: "Service from everyone was great"
Pros: "Was it a new plane? Seemed to be quite roomy for an Easyjet flight. Very quick security at Luton!"
Cons: "Boarding seemed really staggered instead of free flowing.like other flights, that is, a few people for on, it looked like it.was going to be a quiet flight, then a few more people for on, then heaps of people got on really late, so then there were problems with overhead space and people couldn't get past one another in the aisle... It was a bit of a shambles. Very slow passport control in Stockholm."
Cons: "The trolley I came with to UK was fine, but back to tlv they decided to charge me 45 pounds"
Cons: "We were in the 11th row but they asked us to board from the back so we were stuck trying to get past everyone who was trying to get to the back of the plane...doesn't make sense and creates bad traffic"
Pros: "It took off on time."
Cons: "The other passengers!"
Pros: "on time, not overcrowded"
Pros: "Everything went well."
Cons: "No problems."
Cons: "could not add hold baggage by internet. had to pay high fee at chech in stall."
Cons: "Major delay."
Cons: "Made us run from one end of the airport to the opposite end, because they said they had ‘operational difficulties’, causing them to switch gates between two flights. Total baloney, and completely avoidable."
Cons: "Timing being more accurate"
Pros: "The staff was really nice and on time"
Cons: "Delayed by 4 hours"
Pros: "It left on time and the service was reasonable."
Cons: "This probably isn't to do with EasyJet, but the Nice airport was a disorganised mess. It was under-staffed and there was some type of problem where they wouldn't let anyone leave the airport for an extra hour."
Cons: "The flight was delayed by an hour"
Pros: "Boarding flowed well. Good flight, helpful staff."
Cons: "Left a little late but made good time. A positive experience."
Cons: "Arrived late, I lost my connection, costing lots of money"
Cons: "Legroom - knees jammed into sest in front, and guy next to me had to put legs into me to fit. Painful"
Cons: "no entertainment no food, no snack, no drink scary landing due to strong, gusty wind in Innsbruck"
Cons: "Loud passengers"
Pros: "Quick and convenient"
Pros: "Appreciate that the situation with the Virgin flight meant that safety checks had to be completed before we could take off. Cabin crew were very chatty, but a free drink or packet if peanuts would have been appreciated. Had a similar delay with a BA flight in June and they gave us a soft drink from the bar as a gesture of goodwill."
Cons: "Once airborne, it would have been good if the pilot could have made up lost time and got us to Malta with less of a delay. Bloke next to me was downing beers and either had a stunning hangover or raging cold. His eyes were bright red and his breath was hideous. Made the whole flight a really unpleasant experience."
Cons: "Just not good enough for business travel. Stick to ahipping holiday makers who have a bit more flexibility on schedules!!"
Pros: "Good price"
Cons: "Minimal leg rooml"
Pros: "Scheduled to depart at 19.50, left at 01.50 and arrived in Barcelona at 5am."
Cons: "I didnt fly bacuse when i book not show me i mist book set In air port dont give my any seat"
Cons: "Really hard to land past 10pm with 2 young children. Over 3 hours delayed."
Pros: "Slick service and support from staff (travelling with kids)"
Cons: "All was just perfect"
Cons: "Flight delayed by over 2 hours (19.05 flight)... Even the 20.30 flight left before us! Zero communication from ground staff, no food vouchers. Extremely poor!"
Pros: "Straight forward, no hassle flight. Staff (cabin crew) were pleasant and helpful."
Cons: "Went straight from boarding to gate closed, and when stated gate was closed there was still a queue s mile long. Flight was delayed, but this was presumably due to French air traffic control strike."
Pros: "Similar to my last booking, EasyJet was unable to process my checkin. I will be adding this entire booking as part of my fraud claim against Kayak, which will include costs incurred for the two additional bookings I had to make."
Cons: "Nothing to add here"
Pros: "Easy checking in"
Cons: "Delays of 1.5hrs, slow food service onboard. Uncomfortable seats Typical easy jet"
Pros: "Crew and service was excellent"
Cons: "Boarding was unfortunately a bit of a mess. I was seated in the last row but had to board through the front, with rear boarding opening later."
Cons: "Crew was so slow in doing anything and kept forgetting water when asling for it. Forgot about 3 times."
Pros: "Great flight and glad we upgraded our seats to XL and crew were brilliant."
Cons: "Gatwick Airport North very congested and very dirty in eating areas."
Pros: "Flight was packed, boarding was easy, plane was crowded, in flight service felt rushed."
Pros: "Staff were lovely. Nice comfortable as can be flight."
Cons: "Children on the flight were irritating. Nothing to do with the staff or easyJet. But that was my only gripe but that can’t be helped."
Pros: "It was nice to land a few minutes ahead of schedule"
Cons: "Having to walk so much to reach the gate"
Cons: "forced to have cabin bag taken away as hold luggage when they ran out of over head space athough it was small enough to fit under seat - very rude Easyjet staff at boarding who did not want to understand situation. thanks to being delayed by hold luggage pick up missed my connecting journey"
Cons: "I found my luggage broken!!!!"
Pros: "Slept the whole flight."
Cons: "Speedy boarding was a joke. We speedy boarded onto a bus and then everyone else got on so there was no real speedy boarding getting on the plane at all. This is the second time this has happened, and I am seriously thinking of not renewing my EasyJet Plus Card because of this."
Cons: "Very tight seating for people who are over 6’ tall."
Pros: "The staff assisting with luggage were very helpful. We left late but made up time in the air. Kind staff."
Cons: "The delay and the fact I didn't have a seat because of overbook!"
Pros: "the plane was clean"
Cons: "Is it really necessary to charge for even water?"
Pros: "It was very efficient. I didn't expect such digital service. It was all self serve. There were plenty of people to help us though. Our bags were waiting for us in Stuttgart."
Cons: "They are very strict with the liquid rules. You can only bring one quart sized bag. We had to leave three items. They're not kidding!"
Pros: "Efficient service"
Cons: "No sucked"
Pros: "For the first time I am saying thanks to Wizzair for being late in departure time, otherwise I would not manage my flight back to Warsaw."
Pros: "I liked that everything ran smoothly for the most part. I'd definitely fly with them again."
Cons: "I didn't realize I had to check-in 3 hours prior to my flight or else I'd have to pay almost 50$ extra for a boarding pass!!! One of the women at the counter was extremely rude about it (while the gentleman was very nice and helpful). There was no entertainment on the plane, but I didn't expect any, but I didn't realize how short the leg room would be... my knees literally were shoved into the seat in front of me the entire fight."
Pros: "Petra is beautiful"
Cons: "dirty plane and unfriendly staff"
Cons: "Delayed by 12hours. Very little detail. Poor planning ahead."
Cons: "Terrible boarding process in Budapest airport... Gate was located in some kind of hangar on the runway. We waited one our inside the plane to take-off because air routes were busy"
Pros: "The customer service of the cabin crew and nothing else!"
Cons: "They charged me £45 for my hand bag which was smaller than the standard handbags in other airlines, I had bought priority check-in service but still they didn't allow me to check in before anyone else, as I had to go to a separate queue to pay for my smaller than normal sized hand baggage ( in all other budget airlines its more than acceptable and was slightly bigger than Wizz Air allowance), the WizzAir hand baggage size allowance is way way too small and its a trap to make money off unsuspected passengers like myself. They were rude at the boarding gate and non-apologetic. Did not sympathize with me, although they were nice to other white passengers, I felt I was treated differently because of my race, specially after the Paris attack all brown skinned men were viewed as a potential threat I suppose and did not have a good experience in the flight as all passengers were looking at me funny! Point to be noted: On my way to Budapest from London I was carrying the same hand bag and I was not asked to pay extra!! Inconsistent service!"
Pros: "The wizz cabin crew was great as usual !"
Cons: "The plane was delayed for one hour. The gate was announced only 5 mins before boarding. Not enough to do during this time in the small airport. The meal selection on board was non-existent"
Cons: "We were charged an extra 55 euros at boarding. 40 because our wheelie bags did not fit their very small bag measure cage. Our bags are normal carry on and fit the other airlines and we travel often. Our bags were put in the hold. We were then charged another 15 euros as a penalty for small bags that we fit under the seat in front., even though these bags easily fitted the measure. They were intransigent and charging many passengers."
Cons: "There is 0 leg space, Food only for money"
Cons: "The food"
Pros: "Price of ticket"
Cons: "Seats are terrible."
Pros: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Cons: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Pros: "Flight arrived"
Cons: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."
Pros: "The flight arrived ten minutes early at our destination."
Cons: "Extremely small and uncomfortable seats even for a small person."
Pros: "I liked how the crew on the plane worked. Very nice."
Cons: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."
Pros: "Easy to book. Comfortable flight."
Cons: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."
Cons: "2 hrs late and we missed all our following connections as a result."
Pros: "Staff was nice and felt bad for their company’s policy."
Cons: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Cons: "You have to inform the customers, that company needs you to have a visa"
Cons: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
Pros: "There wasn't any delays, perfect landing"
Cons: "Last minute boarding change & overall 1 hr delay"
Cons: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Pros: "Excellent pilot"
Pros: "Pleasant staff."
Cons: "Plane was late and all passengers had to wait at the gate. Too many people for such a small area for that length of time."
Pros: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Cons: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."
Pros: "Standard service , even was late come almost in time"
Cons: "Was a bit late"
Pros: "Flight was on schedule"
Cons: "No free drinking water"
Pros: "Absolutely nothing"
Cons: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Cons: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."
Pros: "The crew are always lovely,very professional,helpful and make us feel welcome"
Cons: "The gate number was displayed and all passengers made their way to the gate were we made to wait for about 30min before passport control took place,no information was provided as to what caused the delay;after the passport control we had to wait again for about 15min.The late take off resulted in me narrowly missing my train home"
Cons: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
Pros: "grea air line always on time staff are friendly"
Pros: "was on time"
Pros: "The flight was cheap and got you where I wanted"
Cons: "Make sure you queue early if you want to take your hand luggage on board, as if you are too late in the line they will make you check it into the hold at the last minute. I guess I should have realised that by how early people started queueing and the fact that they charge for checked in luggage."
Pros: "I liked that I got to my destination in one piece."
Cons: "The plane was creaky, there was a ton of turbulence, the flight attendants even got nervous which was very disquieting."
Pros: "The staff was fine. We arrived on time."
Cons: "These discount flights from Luton are packed with obnoxious, drunken Brits going on holiday in Hungary. In future, I will fly from Heathrow. Besides, by the time one pays all the little incidental fees at WizzAir, the cost is about the same as the legacy carriers."
Cons: "I wasn't to bucharest because on the phone the laidy said to me i can travel with my driving license because my id was lost and at the gate they stop me i lost all money from ticket plus transport to airport and back you should refound my money this company is the most worst company in the world"
Cons: "Terrible service and the fact that you can't check in st the airport without paying is absurd. Absolutely terrible. Implant policy"
Pros: "Wizzair suggestion to compensate us"
Cons: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
Cons: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."
Pros: "NOTHING! !!! VERY POOR wizz air!!"
Cons: "Hi. I don't understand why I have to pay £31.50 for check-in???!! Why nobody send me email with this information? ?!! I fly on the regular basis, first time I have to pay with poor wizz air!! If I know that - I will use Heathrow airport and British Airways for my flight to Riga! "Cheap flights " with wizz air : ticket -£73.00 + check-in £31.50 + coach to Luton £13.00 + coach from Stansted £13.00 + VERY POOR SERVICE! !!! NEVER EVER !!! My last time! !!! I will say to ALL my friends and posted in Facebook, Twitter and Instagramm! !! It's - ROBBERY!!!!!"
Pros: "Facilities are terrible! It was like stepping back in time! To use this as a stopover, is a poor decision because this airport does NOT meet the brief and does NOT warrant being used for passengers. I’ve been very polite here, I have more choice words I could use"
Cons: "Nothing! To learn that Wizz Air ‘allowed’ cabin size is so tiny was really shocking! With All the other budget airlines, easyJet, Monarch & even Ryanair my cabin would’ve been fine. This is the same hand luggage I’ve been using using for many years."
Pros: "Everyone was really friendly and accommodating to my needs"
Cons: "40 minutes late taking off - sitting on the plane"
Pros: "nice servers"
Cons: "no kosher food for free"
Pros: "Nice crew"
Cons: "My bag was 6cm too big, so they charged me at the airport. After checking their website, the airport overcharged me, and the gestapo who was checking had less customer service manners than my old French teacher, she was a...!"
Cons: "As Usual always late, left us sitting in a bus on the tarmac for ages in30 deg heat. awful. will never use again"
Cons: "Crampt seats, mob to board the plane, hour delay with no reason given."
Pros: "Nice clean plane, friendly airline staff (as friendly as they get, we all know how they have that teflon attitude), OK food, I sat between 2 Bulgarian passengers which were very well behaved, one screaming baby nearby (as there always is) and no-one playing football with the back of my seat all the flight (you know who you are - hope someone does it to you), and no-one fidgeting all flight so all in all a good experience."
Cons: "Bit slow in opening the gate for people to get on. They expect to cram you like sardines on a hot staircase with no where to go when there is other people being checked in to board behind you, really stupid and possibly sadistic."
Pros: "This was my first time on Ryanair. The plane was no less comfortable than other standard planes I've been on. I didn't check a bag, I didn't buy any extras. I don't fly with cheap airlines in the US on principle based on the many horror stories I've heard, so I was a bit nervous about Ryanair. My trip was mostly very easy going though, so I really appreciated that I didn't end up paying what I'd saved on the ticket in some other way. All in all, I would say it was just fine. If you're going to fly around Europe with just some carry-ons, you'd be silly not to go with a budget airline. You're in the air for such a short time anyway!"
Cons: "Was really annoying to have to check in ahead of time and print my boarding pass at home, only to still have to stand in line to get the visa stamp as a US Passport holder. They should have a line for people checking in luggage and another for the stamp because it's really frustrating to wait 20+ minutes for a 10 second interaction. What's the point of self check-in if you still have to wait in line anyway?"
Pros: "The crew was friendly"
Cons: "There is no food or entertainment during the flight and there was a delay for an hour."
Pros: "Overall ok...good and affordable...keep up the good amazing work"
Pros: "Everything went smoothly!"
Pros: "Efficient boarding, very friendly and professional cabin crew. Good landing."
Pros: "Friendly staff, arrived early both ways"
Cons: "No leg room, screaming kids, not as cheap as it needed to be for this hassle"
Pros: "I flew from London to Dublin out of Luton Airport. Crew was cordial and apologetic but there were technical issues which needed resolving and the captain seemed exasperated with not getting a response from his company. We were delayed for an hour. Then you have to pay for all beverage and any food. And the seats don't recline at all to fit as many on as possible. They didn't charge for carry-on, so that was good. But they will charge 15 pounds for not printing your boarding pass if you have to get it at the counter. The agent kindly waived the fee for me because I was a US traveler and couldn't print my pass or use my phone for my boarding pass. Lovely people but bare bones travel."
Pros: "The most efficient airline ever and the music they play when the plane lands is hilarious! They have a 90% on time rate and it shows."
Pros: "I did not buy any food on board. The selection and prices as I saw them in the on board magazine seemed very reasonable"
Cons: "The cabin attendants gave us a hard time regarding our standard size carry on (which were totally within the limits, and not larger than anyone else's). We paid extra for premium seats in the first row and I believe they wanted to save the overhead space for a Ryan Aie employee."
Cons: "Only two staff for all Ryan Air flights at check in, meant long queues taking a long time to clear. No information about what was happening meant lots of people in the queue were upset and worried about not getting on the plane. All it would have taken was someone from Ryan Air saying not to worry and I think people would be ok. But, as per their reputation, Ryan Air appeared not to care at all about their customers experience."
Pros: "Quick boarding."
Cons: "The seats are just not comfortable in the slightest. There is no room. No where to put your legs."
Cons: "Long delay, lack of information."
Pros: "Comfortably seats and more reliability."
Cons: "It’s a classic ryanair flight. Need I say anymore!"
Pros: "Flight was on time, no issues experienced."
Pros: "Efficient and cheap"
Cons: "Another passenger had exactly the same seat number as me which caused confusion and an uncomfortable situation"
Pros: "Nothing about the flight did I like"
Cons: "If I had flown with a better airline Ryanair are appalling"
Pros: "Crew was professional and well organised."
Pros: "Airport lounge"
Cons: "The obvious boredom of cabin crew due probably to poor wages and long hours."
Pros: "On time - good crew -"
Cons: "Noisy plane (737 ) and noisy group of passengers on adjacent rows pilot and crew announcements downed out. seat allocation charges are a ripoff - makes the total price unrecognisable to the advertised price"
Pros: "Exellent start and landing! Bravo pilots!"
Pros: "Really disappointed"
Pros: "Airport security was efficient."
Cons: "Every group on plane seemed to have been purposely split up even though there were many empty seats. Difficult to book luggage on the website. They said there were strict size limits on cabin bags, but when we got to the gate they didn’t check any - we had to pay for an extra bag in hold when we could have just used a bigger bag for hand luggage. Everything was difficult. Bag drop didn’t work - we had to queue to to go to the desk 3 times and the lady eventually did it herself. Staff were polite and nice."
Pros: "'ve Ry quick"
Cons: "40 mins late"
Cons: "The heat, insane air con not working"
Cons: "2 hours 36 min late no refreshments or apologies additional hour on the tarmac, no money penalty"
Pros: "New aircraft lavazza stong coffee"
Cons: "All was good"
Pros: "On time and that’s about it"
Cons: "Hot, cramped, slow boarding and ridiculous wait times at the bag drop in. Almost missed our flight despite getting there 2.5 hours before boarding"
Cons: "Everyone stood up the entire flight and being split up from family."
Pros: "Not much"
Cons: "We boarded on time but ended up 30 minutes late due to the staff running around like headless chickens, seemed very unorganised. Guy making announcements on the plane spoke so fast you couldn’t understand a word. Engine made a terrible buzzing noise for half the flight, so loud you had to shout to hear anyone."
Cons: "I paid for my seats and the ask me to change next to the emergency door, something that i would never choose."
Pros: "Nice and cheap."
Cons: "The window was in the wrong place so I got a bad neck trying to look out."
Cons: "The flight was significantly delayed because of a woman having a panic attack. Other people should not have to wait because one person is afraid of flying."
Cons: "The staff, the crew none could english well enough for anyone to understand them"
Pros: "Well heck it’s cheap at least. Make sure you pay for upgrades."
Cons: "You get nickelled and dimed for everything. Seats are cramped. Lots of drunk people. Miserable staff."
Cons: "Delayed a little"
Pros: "Crew were friendly"
Cons: "Everything. I’d rather walk than use this company again"
Cons: "I was seated in 1A next to the window and main door and the one side of my body froze. My nose started to run. An hour before the end I got up and found another seat. But it was cold there too. Also hated the emails they sent me in advance which had me inputting all info before leaving - only to find that “free check-in is not allowed.” I will not fly with them again. It’s not worth the money saved."
Pros: "Managed to sleep most of the way so the journey went very quickly"
Pros: "Cheap fares"
Cons: "Front boarding stairs out of use - conjestion at rear boarding Extras for check-in return journey"
Pros: "We didn't crash and I arrived at my destination safely."
Cons: "The flight was 90 mins late, we were herded like cattle onto the plane which was filthy with empty sweet wrappers littering the entirecabin, which in turn was full of crying children (whose parents appeared powerless/unwilling to comfort them). While none of this was helped by the poor weather creating epic turbulence and a near-miss with another aeroplane, I did take a flight the following day with EuroWings in identical weather which was far better controlled with less nausea-inducing turbulence so I do feel I can blame Ryanair for feeling quite sick as we left the plane. If we'd had to go in for a 3rd landing attempt, I'd probably have turned up for my meeting all covered in vomit as they don't even provide sick bags! Ryanair isn't just basic and cheap, they don't even do the basics properly. It's as though they're deliberately trying to make the experience as horrible as possible. Ryanair is dreadful. Never again!"
Pros: "Price of tickets!"
Cons: "Walking out on the tarmac to board."
Pros: "Friendlly cabin crew. Clean environment."
Cons: "Delayed flight."
Cons: "leaving later than scheduled"
Pros: "Prompt take off and easy boarding.decent leg room"
Cons: "My husband was very disappointed with the coffee and the chocolate and cranberry cake. Prices very steep too.."
Pros: "on time"
Cons: "Flying shop"
Pros: "5 stars all great"
Cons: "Tea was awful, too hot in plane at the begining."
Pros: "Comfortable seat"
Cons: "Flight delay and .no air bridge"
Pros: "Everything about it was smooth and easy"
Pros: "The price of the ryanair flights are great, and will probably be the reason I continue to use them"
Cons: "I am not bothered that there was no in flight entertainment, or that everything cost extra, a lot extra, like drinks (2.5Euros for a can of cola). It’s what you’d expect from a trip that only cost £14.99 each way... But, the things that don’t cost anything, the things you’d expect from any big brand weren’t there at all. Zero communication from staff about why the fliight was delayed (until we landed at Frankfurt) Zero personality from the staff. They looked unhappy, or overworked, or bored... Lufthansa, British Airways, AA, etc... all happy staff. Staff weren’t even communicating verbally... they mimed a lot of stuff... The safety breif was disorganised and they had to repeat it as the pilot interrupted... and the pilots announcements were very unclear, due to a lack of pronunciation of the words he was saying. If I was to offer a suggestion as to how this could be fixed, Inwould suggest that it has something to do with poor recruiting, low staff morale, or something similar"
Airlines flying to Zakopane have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Zakopane
Masks required on board, masks provided on flights to Zakopane
Social distancing seating
Middle seats unavailable to book on flights to Zakopane
Testing for antibodies, testing for symptoms for flights to Zakopane
Waiving of change fees. Search flexible flights to Zakopane