Daily cleaning, installation of cabin HEPA filters on flights to Zermatt
British Airways, SWISS and easyJet have waived their change and cancellation fees on flights to Zermatt. Confirm policies on booking site.
LATAM Airlines does not allow booking a middle seat on flights to Zermatt.
You cannot fly directly to Zermatt. KAYAK recommends you fly to Geneva Geneve-Cointrin (GVA) (79.88 mi from Zermatt). From there you can hire a car or take a taxi.
The closest airport is Milan Malpensa (MXP) (54.35 mi). Other nearby airports are Lugano (LUG) (55.71 mi), Turin Citta Di Torino (TRN) (56.85 mi), Belp (BRN) (62.66 mi) or Milan All airports (MIL) (79.16 mi). KAYAK recommends you fly to Geneva Geneve-Cointrin.
|Flights from Edinburgh||2h 10m|
|Flights from Birmingham||1h 47m|
|Flights from London||1h 41m|
|Flights from Manchester||1h 54m|
|Flights from Bristol||1h 40m|
The cheapest airline ticket to Zermatt from United Kingdom in the last 72 hours was £25 one-way, and £107 round-trip on the route Edinburgh to Zermatt. The most popular route is London to Zermatt, and the cheapest ticket found on this route in the last 72 hours was £49 round-trip.
Geneva Airport is 80 miles from the centre of Zermatt. View on map.
Most visitors from United Kingdom will not be allowed to enter Zermatt. Travelers who will enter Switzerland via airplane are required to fill out the Entry form. Children must also fill out the form or the adult traveling with them may include them on their entry form.
A person planning to visit Switzerland is advised to visit Travelcheck to check if entry to the country is possible. More details can be found here.
Read more about travel restrictions for Zermatt
Visitors from United Kingdom will need to quarantine for 10 days upon entering Zermatt.
Visitors from United Kingdom must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Zermatt.
Travel Declaration Form
Masks: Required in public spaces, enclosed environments and public transportation.
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KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Zermatt is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Zermatt with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Zermatt up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "It was a lovely easy flight, always lovely flying star alliance."
Cons: "Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better"
Pros: "friendly and helpful crew"
Cons: "organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker"
Pros: "Crew good"
Cons: "Baggage small bag forced to check"
Cons: "They asked me to pay for my luggages. It is strange"
Cons: "Boarding time needs to be longer. Also, too little time between connecting flights."
Cons: "45mn late"
Pros: "full aircraft"
Pros: "Really good flight. Clean,on time, efficient. Early arrival even"
Pros: "The business class ground crew proposed to check in our hand baggage and were very helpful. (We were in economy class) It was my birthday and i was very touched to receive a spontaneously made card and some chocolate truffles and a smile from the flight crew."
Cons: "I think the choice of films could be improved."
Cons: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."
Pros: "Good crew."
Cons: "The flight itself was pleasant. But a 3 hour delay, because of technical issues on the incoming flight from Geneva? Why didn’t they send another aircraft?"
Cons: "It was delayed"
Pros: "Loved the food, the comfort, the movies and the staff. They took EXCELLENT care of my bike, which I traveled with, and they we traveled safely to Switzerland!"
Cons: "Nothing. It was a quick and easy trip!"
Cons: "Lost luggage’s. Delayed trip"
Pros: "New plane"
Cons: ""Swiss" and punctuality are not anymore going together"
Pros: "Everything, but the lack of entertainment."
Cons: "The lack of entertainment."
Pros: "Good food for economy , good selection of new releases movies included , small seat and leg room but not terrible"
Cons: "Made us check our carry on bag because it was too heavy and was told to get it from baggage claim on our connecting flight for it to never show up then waited in line for missing luggage for them to tell us they transferred it and would be waiting at the final destination"
Cons: "Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich..."
Pros: "Nice staff, very friendly"
Cons: "Paying for WiFi, could use more comfortable seating"
Pros: "New aircraft"
Cons: "Lost luggage. Flight delayed."
Pros: "Check in easy"
Cons: "Weren’t told enough about delays ... very tight seating crew was friendly"
Cons: "30 mins late both ways"
Pros: "Service was excelent puntualiti was excelente thank you very much"
Pros: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Cons: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"
Cons: "1h45 departure delayed with no compensation."
Pros: "BEST FLIGHT OF MY LIFE"
Pros: "We sat at the exit passage and enjoyed it"
Pros: "+ Crew, professional and polite."
Cons: "- food unevenly cooked - No entertainment - Small toilet"
Pros: "Just a comment that the flight is short and I understand that the company does not provide any food except for chicolate"
Pros: "On time, even arrival 20 min earlier, very courteous and professional cabin crew comparing to the rudeness of Lufthansa one. Soft landing."
Cons: "At LHR terminal 2, same gate A, B, for 2 different flights which lead to confuse many passengers. Better signing and Public Announcement is needed. Queuing 1:30h for tax refund is totally unacceptable and leads to give up to claim your rights."
Cons: "Flight was 2 hours late. This is my second experience in a week with Swiss flights being 2-4 hours behind."
Cons: "smooth & efficient friendly crew"
Cons: "They checked at the gate all our hand luggages to make sure we didnt exceed the 8 kilo mark. This is very cheap and only suitable for the low cost airlines. I expect swiss air as a higher class flight to turn a blind eye on this matter"
Cons: "Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines."
Pros: "Too short to rate but good overall"
Pros: "Gate changes and delays boarding made getting food between flights an impossibility. On board food was appreciated but was a snack and in 12+ hours travelling this made it tough."
Cons: "Made me check in my carry on bag and changed my reserved window seat to middle seat amidst 2 children I don't know. Whe I got on the plane there was plenty of room for my carry on despite the boarding staff saying there wasn't. I offered to upgrade my ticket to business class the attendant at the desk laughed at me. Older woman was very rude, condescending and not accommodating."
Pros: "Flight wasn't full, so we were spread out and had more room"
Cons: "Carry-on allowances continue to be significantly less than other comparable airlines- was only allowed one piece"
Pros: "Service, slot"
Cons: "Distance to gate"
Pros: "movie was a holocaust film for yom hashoah"
Cons: "crowded food pretty bad late"
Pros: "very short flight but good and timely. nothing bad to say!"
Pros: "Everything is OK."
Cons: "Nothing. Everything is good."
Pros: "Overall service was excellent and staff was courteous and helpful."
Cons: "In Geneva, United has you print out your own baggage claims but there is no option to print two claims if you are traveling with skis and a boot bag. So after standing on line to print out the claim, I had to have the claims printed at the baggage drop counter anyway. The person directing people through the process, should being questions people with skis and directing them to the proper place (especially since many people use Geneva Airport to access the French, Swiss and Italian Alps)."
Cons: "Not enough leg room"
Pros: "Big variety of complementary beverages including wine. Sandwiches. Toys for children."
Cons: "People had to go a long way to find space to stow their bags. No one was telling people to put small bags under their seats."
Pros: "Regular updates during flight. Food!"
Pros: "Boarding well organised, cfrew friendly."
Cons: "Announcements too frequent and very loud."
Pros: "Amazing customer service from the moment we arrived at the airport, throughout the checkin process and on the plane. Really extraordinarily amazing given that it was the Saturday of half-term. Cannot praise highly enough."
Cons: "I canot think of any single fault at all."
Pros: "Crew are always pleasant and know how to smile"
Cons: "Air con started out super hot then went rather chilly!?"
Pros: "Great boarding decent legroom"
Cons: "Good all round - no entertainment but it’s short haul so expected"
Pros: "This plane was alot older then other planes owned but the cabin was still new, legroom brill, clean cabin and excellent staff. We were kept fully informed of the extra safety procedures needed in regards to de-ice the plane before takeoff."
Cons: "Would have rathered a new plane, and to land ontime but only 20 mins late."
Pros: "Comfortable, friendly service on the plane."
Cons: "Connection issues from previous flight. Connecting ground staff didn't seem to have their game together. In all fairness, it was after midnight and I don't think it was connected to the Aegean airline. More like airport security."
Cons: "Could not check in online"
Pros: "Late at the airport but they managed to get us all through and boarded on time"
Cons: "Too many steps especially at Birmingham"
Pros: "Left on time. Arrived on time. Clean. Everything worked. Competent and friendly crew. Great price. Yes, we definitely would fly with Jet2 again."
Cons: "Really packed us in. Crew kept on offering items for sale. But, it is a deeep discount carrier so we were not surprised."
Pros: "Good flight (when we eventually got airborne. Friendly cabin crew"
Cons: "Last minute gate changes at Heraklion meant lots of confusion & frustration plus late departure. Edinburgh airport is a joke since its recent upgrades, plane sent to wrong bay caused delays getting off then baggage handlers are slow beyond useless, seem to think they are doing everyone a big favour & will do things when it suits them. No help or information from airport staff who promptly vanished at the 1st sign of trouble. Edinburgh airport really needs to have a long hard look at itself."
Pros: "Nice clean plane. Short flight good check in, comfortable seat. Nice staff"
Cons: "No entertainment"
Cons: "Timing and space"
Pros: "Crew were polite, better than on the outward flight from Paris CDG to Leeds, but seemed more interested in chatting to each other than to reassure passengers about the long delays. Once underway, the flight progressed well."
Cons: "When a 30 minute delay was announced (13.45 instead of 13.15), I was fairly philosophical. However, we didn't board until 13.45. Once settled in our seats, another 25 minutes went by when the plane did not move. No information's given. I asked a member of the cabin crew what was going on who said she didn't know anything. I then heard her ask (presumably the captain) on the intercom if he could make an announcement as 'passengers were enquiring' We were then informed that we would have a further delay of up to an hour. We eventually took off at 16.00, over two hours after scheduled time. Thank goodness, I had left plenty of time for my connecting train. I was equally unimpressed for different reasons with Jet2.com on the outward flight on 12 July. I will not be flying with them again."
Pros: "I actually found the seat quite comfortable, compared with other low-cost airlines. I was glad that i could take my hand luggage onto the plane, allowing me to exit without having to wait at the carousel. There was plenty of space in the overhead locker. I liked the sense of humour in the announcements - it proves that even serious things can be said in a pleasant manner"
Pros: "Last minute booking from Alicante, amazing seat allocation and the flight arrived 35 minutes early."
Cons: "Shame Leeds wasn’t ready for us, took far too long to access the terminal and queue at passport control was a joke. Landed feeling great, now I’m ticked off."
Pros: "excellent legroom"
Cons: "Nothing. Superb flight."
Pros: "On time."
Cons: "Charge to ensure you keep your free hand luggage in the cabin. Security delays at Belfast."
Pros: "First holiday with Jet2 and really impressed. My only tip would be to book a meal, as pre-booked meals are served first and the non-booked sandwiches ran out by our row. Will fly with them again."
Pros: "Decent legroom"
Cons: "Having to turn off electronic equipment for take off and 30 mins before landing. Ridiculous as all other airlines now agree this is pointless."
Pros: "Boarding was relatively painless. Although as always we seemed to end up in the crèche part of the cabin."
Cons: "Having to switch off all electronics while the seatbelt sign is on believe bags in the last century. Even a kindle! This is just ridiculous."
Pros: "New plane. Great legroom. Generous luggage allowance. Pleasant crew."
Pros: "Short check in, good leg room in seats"
Cons: "Overpriced food"
Pros: "Delayed boarding, taking off, landing, and then getting from plane to gate"
Pros: "Have drag A1 do great space, all in timd"
Pros: "What a breath of fresh air. Simple no frills service but very friendly attentive staff. Can't quite say why but 100 times more pleasant than a Ryanair flight!"
Pros: "Everything, staff the whole package faultless, well done !!!"
Pros: "First time iv used jet2 and I will again"
Pros: "Great flight, super low price. Overall great value. Also the cabin staff were great. The flight was quite empty so we had a bit of a blether"
Cons: "Nothing was wrong with the flight, aircraft or service. Only one star for food cos I didn't order, and for entertainment as there was none. Wasn't expecting for £80"
Cons: "temperature too cold on return flight from Faro, especially having been in hot weather for 16 days"
Pros: "Everything ran smoothly"
Cons: "The constant talking on the overhead trying to sell something (food, donations, duty free) and then the stewardess didn't make it to the back to hand over landing cards."
Pros: "- Flight was on time, yet they pad the timetable to make it difficult to be late. - Aircraft was relatively clean considering this was its 4th flight of the day, and the fact it's 29 years old. - More laid back then EZY and FR as they allow a reasonable turnaround time."
Cons: "- Seat assignments don't always make sense, we were split up even though there was an empty row behind us. - Shortly after takeoff passengers moved into the extra legroom seats without paying. - Constant attempt to sell things to you, scratch cards, overpriced drinks etc."
Pros: "On one of the busiest weekends for flying it was perfect..... the plane the staff and the flight"
Cons: "The food was expensive and not great"
Pros: "Convenient flights. Friendly staff. Excellent price."
Cons: "Older aircraft means electronic devices can only be used while cruising. Long queue for bag drop due to many flights leaving at once."
Pros: "Friendly, polite crew and clean aircraft both ways."
Cons: "Poor entertainment and lack of holder on seat in front to hold magazines, phone, iPad etc."
Cons: "This is a buckle and fine airline. I went to check in online the day before my flight and added a checked bag for each passenger. The website did not work well and it ended up booking 2 bags each and charging me for two each. When I arrived at the airport they said I had not checked on online and had to pay extra for checking in at the airport. I asked for a manager who said there was no record of me going online. That was odd because I booked and paid for my bags online the previous day while I was checking in.they said I had to write a letter to get back my extra baggage fees I was charged in error. I doubt I will ever see that money again."
Pros: "Good service and price"
Cons: "Poor food selection"
Pros: "Fast, efficient boarding. Helpful cabin staff."
Cons: "Uncomfortable seats that don't recline and seat back pockets have no "give" to fit your personal items."
Pros: "For some reason there were only 14 people on the plane. Wish all flights were like that!"
Pros: "Plenty of drinks, friendly crew, helpful to couple travelling with child"
Cons: "Ran out of food crew suggested should preorder if wanted food on a return flight, little legroom seats as expected on budget airline. Flight delayed although not airline fault"
Pros: "Fast and efficient boarding, pleasant crew, clean toilets"
Cons: "Uncomfortable seats"
Pros: "Quiet flight so plenty space Punctual"
Cons: "Old aircraft noticeably nosier"
Pros: "Controlled boarding by seat rows so it isn't a mass brawl I've experienced elsewhere. Ample opportunities to buy food/drink and not too extortionate if you compare to airport/hotel prices rather than high street. Seats roomy enough for a 6ft person."
Cons: "No cushions or movable head rests. Brink a cushion or a rolled up jumper."
Cons: "No bag drop Yes temperature cold going out and too hot on return flight"
Pros: "Board aircraft as per row you are sitting in."
Cons: "Why do people queue when they board the aircraft by row number and you have a booked seat anyway then don't get out the way when it's not even their row that has been called."
Pros: "The cost"
Cons: "Cabin temps tend to fluctuate"
Pros: "Seats good"
Cons: "Onboard temp fluctuates to be uncomfortably cold at times. This has happened on two previous flights, on one occasion some passengers were wearing their hoodies it was so cold. Complained via email but received an arrogant 'shrugged shoulder' response"
Cons: "Missing luggage"
Pros: "Very professional staff"
Pros: "Left close to on time."
Cons: "Luggage wait in Tampa was much longer than usual."
Cons: "Still at Gatwick. 24 hours later"
Cons: "Delay. Not entertainment TV. NO MOVIES. no programs. Poor food. I flew business"
Pros: "Never travelled in wtp before (normally club) and was very pleasantly suprised"
Cons: "The crew had some friends on board and spent a lot of time speaking with them. It shouldn't have been so obvious to other passengers..."
Pros: "Aircraft clean, average service, crew kept us informed, nice to have a drink included"
Cons: "Rubbish low cost concept, pay exorbitant prices for everything - seating, baggage on top of an already expensive fare. Stay well clear of a hand baggage only fare!"
Pros: "Due to fog in Geneva our flight was delayed. The crew were magnificent and the Captsin outstanding."
Cons: "The boarding had no respect for priority boarding. Dreadful experience. However the worse element of this flight was the poor way the crew (pilot especially) handled a so called security incident. The pilot named and shamed a passenger - whom he forced to walk to the front of the plane after an hour sitting waiting to depart. The pilot treated this man terribly. He stated repeatedly that the security concern was due to this specific passenger - who, as it turns out was completely innocent - and to close the matter the pilot announced it was a simple case of mistaken identity! I have never been more shocked or concerned by the growing incidents of islamaphonia such as this... Yes the passenger who was picked on by the pilot was a Muslim... But there was NO EXCUSE for the way the crew of this plane behaved."
Pros: "in flight service was good. The crew were friendly and very polite. Attentive very very nice☺"
Cons: "The waiting was long b4 boarding to get through the gates on my return flyight"
Cons: "Hi, Pliz sort out the menu,the food was rubbish."
Pros: "It was great."
Pros: "great seats, friendly staff, quick boarding"
Cons: "free snacks"
Pros: "Good seats and smooth flight"
Cons: "No free snacks"
Pros: "Crew was very friendly"
Cons: "It was 45 min late so that needs fixing"
Pros: "Very comfy leather seats like business class"
Cons: "No free food, snacks"
Cons: "Dear Sir or Madam: My two colleagues and I bought our tickets from BWI to Geneva, via London Heathrow, through Kayak as I have many times in the past. However, the Kiwi.com travel agency did not flag that the ticket from BWI to London Heathrow allowed for one piece of checked luggage, but the ticket from London Heathrow onwards to Geneva did not allow for any checked luggage. Also astonishingly, we had to pass through Customs, reclaim our checked suitcases from the baggage carousel, and check in again through Customs to board the onward flight, both coming and going through London Heathrow. In addition to the extraordinary inconvenience that we could neither transit at London Heathrow to our connecting flight without going through Customs twice and that we could not check our luggage through to our final destination, we also had to foot a higher baggage charge to allow for checking in our suitcases, now that we had arrived in London Heathrow only to discover this that our onward ticket did not cover one piece of checked luggage. Had we known that the seemingly better price posted by Kiwi.com on Kayak’s comparative offerings came at such a high price of inconvenience and additional expense for the luggage, we would have taken our business elsewhere. It was deceptive of Kiwi.com to engage in such practices, even if it disclosed these conditions in fine print (for no one would expect, nor have I ever seen previously in the hundreds of flights I have taken as a Million Miler on United), without flagging this. And similarly, it was irresponsible of Kayak.com to allow this “apples with oranges” comparison on its website. I’m making three more international trips in December, but I’m inclined not to use either Kayak.com and most certainly not Kiwi.com for future airline ticket purchases."
Cons: "way too crowded"
Pros: "I left my laptop behind accidentally in the hand luggage space as I had to separate my hand luggage due to other seats nearby who boarded earlier used the space over my seating row. BA crew found my laptop and the swiss lost property retrieved it for me. Very thankful for their honesty"
Cons: "My seating was directly behind a curtain and partition to business class, therefore my seating space was very limited and squashed. No refreshments unless you paid??? why?? I would expect this from companies such as Easyjet or Virgin, but not BA. Even Qantas provided a light refreshment for short runs, say between Canberra and Sydney (Im an aussie)"
Pros: "Efficient boarding and fast baggage collection in Geneva."
Cons: "It was not clear when booking that I would not have a checked bag included. Not even free water? $400 to switch to an earlier flight, no standby options"
Pros: "Got there"
Cons: "Luggage did not get there. Still is missing. No food. No complementary beverage offered period. Lousy all around."
Pros: "Our flight was good"
Cons: "The bag drop off was awful, we queued 3 times and every time we got to the front the machine stopped working. Not enough staff to help solve the computer issues as there was one member of staff across all the drop in machines. Very frustrating to have to continually join new queues."
Cons: "Never took the fly"
Pros: "Got there safely"
Cons: "Long lines to board. Take a bus from the terminal to the plane. Walk up a lot of stairs to get on the plane. No free bottled water or soft drinks. Ten minutes before landing they gave me tap water."
Pros: "Ease of boarding"
Cons: "When I reserved in Kayak it said it included luggage!! I was charged 65 pounds!!! I need a regund for this!!!! Please let me know what to do!!"
Cons: "You had to pay for your drinks and snacks on the plan."
Cons: "same as above"
Pros: "It was short and fine"
Cons: "not much room. cant explain the boarding. too complicated and required going down stairs."
Cons: "They lost my bag! I was waiting for this ski trip for a year, and they lost my snowboard bag. It is still in London and I'm at Avoriaz, waiting for a driver that god knows when will come."
Cons: "12 hour delay. Very disappointed with British airways"
Pros: "Easy trip, well managed, efficient"
Cons: "No drink or snack unless you pay for it"
Cons: "Freezing cold cabin"
Cons: "You charged me for coffe after flying all night"
Cons: "Please include a complimentary tea and/or snack."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Did not like that I had to buy a coke. Like common really?"
Cons: "I always expect water to be handed out, but I guess this flight was too short so I had to ask for a cup of water. That's all. Not a big deal. They brought me water."
Pros: "I booked tickets,6 weeks before the flight,but the day of departure, I was told those tickets could not be issued until I was oblidgd to pay a huge sum,3 times of my orignally paid on the line,6 weeks before,or I would miss this flight. Complicated and stressful experience for me on this day of my departure!! I was scared. Now , after my return, I contact the BRITISH AIRWAY,and the reception lady was very helpful, eventually found out their system had a problem that day,so now she promised to refund me."
Cons: "Please make your system work smoothly,"
Pros: "Quick and painless"
Cons: "very crowdy with suitcases on the board"
Cons: "Crew was so super excellent and friendly."
Pros: "Was a short flight so .. It was ok !"
Pros: "Very professional staff"
Pros: "The price! BA direct was twice the amount. Traveling with three adults can get costly"
Pros: "Polite and helpful"
Cons: "Lost my bag with items in it that are irreplaceable."
Cons: "Very very late. So much for British punctuality."
Pros: "It was short"
Cons: "Sity no good"
Pros: "Flight was overbooked. TAP Portugal removed me from the flight without warning (I was already at the airport, with plenty of time to spare), and is now making it nearly impossible to get a refund. Would NOT recommend flying with them."
Cons: "Lisbon airport. Very antiquated, under-developed compared to other European capitals. Also, for major inter-city flights, it shouldn't be necessary to use external stairs to board a plane these days!"
Pros: "There was nothing I liked about this flight other than it got me to my destination alive. Food was plane food."
Cons: "Small seats (what made it worse was being seated between two "plus sized" people), no leg room, there was a pointless foot rest that was uncomfortable and lessened the leg room when down and cut off knee room when up, TV monitors in the whole center seating section were full of static with very limited channels. Constant updates over the loud speaker by the pilot and stewardess got annoying; felt like every 20-30 minutes and saying the same thing, and saying it in 3 different laugages."
Pros: "The attention was great, cordial and polite, was right on time, the movies current and good, I enjoyed the food too.i will fly TAP again for sure."
Pros: "The polar opposite of my flight experience on Jet airways. Quick, quite and smooth boarding and flight experience. Crew operated smoothly as a team. Flights were on time taking off and landing."
Cons: "No entertainment on a short haul flight and the food,choices,were,basic."
Pros: "Smooth flight, great in air service . Winston."
Pros: "Crew great, flight fast"
Cons: "Old plane"
Cons: "Food was mediocre. Very little front r Oom when seats in front were reclined."
Cons: "We boarded late, took off late, and the seats are short for someone of my height (188 cm). No entertainment options."
Pros: "Much more comfortable than I expected. Attentive flight attendants."
Cons: "After flying cheapi airlines, norhing. It was a great experience."
Pros: "Yes, it was comfortable and they r nice."
Cons: "Ummmm delayed both flights were delayed, it was annoying"
Pros: "nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps."
Cons: "staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto."
Pros: "Amazing punctuality, both on the way out to Lisbon and on the return to London."
Cons: "Cannot really think of anything that needed attention on these flights."
Pros: "It was Okay"
Cons: "I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-"
Cons: "Late as always"
Cons: "When late, pls help passangers.with no helpfull people dont work"
Pros: "It got us to our destination."
Cons: "Seats sucked. Screaming kids. Wouldn’t let us bring our carry-on for the last leg: Lisbon to Barcelona even though there was room."
Cons: "The early morning fight was delayed, and I appreciated that TAP notified me ahead of time. However, TAP did not communicate that despite the 2 hour delay, we were required to be at the airport checkin as if the flight was never delayed - and agent dismissed us as late. Only begging got us on flight."
Cons: "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"
Pros: "On time"
Pros: "The staff, the linens, the fruit"
Cons: "Bigger bathroom, more padded seat with adjustable bolster"
Cons: "The moment to enter to the airplane needs to be more organized. The food served was terrible. No air conditioning during the time we were waiting inside the airplane."
Pros: "nice people and cordial staff"
Cons: "cold night in Vienna, pre-boarded then waiting on the bus for 15 min (with doors open) before driven to the plane. then again landing in Lisbon, off the plane then bused to the terminal. slow"
Pros: "A short but very pleasant flight and food was served, excellent in every category."
Cons: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."
Pros: "the crew was very helpful and friendly"
Cons: "The Lisbon airport could have more places with working electrical plugs or USB ports in order to charge devices while waiting for your flight."
Pros: "It was a rather empty flight so I was able to have space to myself to stretch out."
Cons: "Everything. We were late boarding, late taking off, micromanaged by the crew like we’re stupid, the food was truly god awful atrocious... and there were like 20 movies to choose from for a 7 hour flight. Furthermore, there were NO snacks available for purchase so you were forced to eat gross food."
Pros: "In time. Plane half full. Perfect."
Pros: "The tripulation are very nice people. The food is better last year. Is good."
Cons: "The space between seats are small."
Cons: "I was rerouted to Madrid and did not have the correct timely information to cancel and rebook or to get a credit toward a future flight. There was no clear item on line to be used for my problem."
Pros: "Overhead luggage space"
Cons: "Entertainment pretty bad. Boarding very disorganized, takes way to long, getting on and off. had to show Passport and boarding pass way too many times, inefficient. Seat was more spacious than going, but not much padding for long flight. No air control No safety demos"
Pros: "Everything was going well. Confotable seats lovely air hostesses. Food wasn’t so great but I was surprised we even got something!"
Cons: "Unfortunately I had problems at airport security which wasn’t very pleasant!"
Cons: "Flight#1 was late. I missed the connecting flight to Basel. I have to stay overnight in Brussels and fly VERY early to Basel in the morning."
Cons: "The long delay, more than 1.5 hours."
Pros: "It was quick."
Cons: "Delayed transport to flight, tiny non-reclining seats. Food offering mediocre and had to flag down flight attendant just to get water they we're giving to everyone but some of us apparently."
Pros: "Probably won’t buy from Kayak again."
Cons: "Charged double for baggage on moble check in. Called 3 times - spent over an hour to find out since I bought discount tickets no refunds for excess baggage. I didn’t want excess baggage their website automatically charged double - website said ecess charged automatic when checking in. Won’t use kayak again."
Cons: "Some of the worst customer service, seats that do not recline at all, minimum leg room, and worst of all a 2 hour delay that made me miss my connecting flight for which they took NO responsibility stating that they can have delays for up to 3 hours without having to compensate anyone."
Cons: "Stuardes don't have a sense of what costumer service is.. 6 hour flights and their plain aren't equipt with monitors to watch and entertain yourself Thank God I understood portugués but their translation to English was poor Food was not amazing I've been traveling since I was 6yrs old and I never felt so strongly about an airline... Not even easy jet"
Pros: "Nice crew, tasty snack, new plane with comfortable seats"
Cons: "Huge bag charge for anything over 8 kg! Sign said last call 40 min before flight when agent told us to check board 30 min before flight for gate assignment!"
Pros: "I was very comfortable with empty seats in my row."
Cons: "No entertainment facilities."
Cons: "I had an awful experience. A flight attendant named Comissário Bruno denied me a second dessert when I asked for one. I was flying business class on flight TP059 on March 4 2018 and have Gold status on Star Alliance. Many passengers had declined dessert and I felt extremely embarrassed by having been denied food on a plane for the first time in my life. The attitude and lack of tact of Comissario Bruno on TP059 spoiled the whole flight experience for me."
Cons: "seats tiny and didn't recline"
Cons: "This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018. We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight. In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate. Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime. One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London. Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!"
Pros: "Flight was on time and landed early. We got small samdwiches with a snack and juice."
Pros: "Though it was a short flight, they did offer food and left mine on my table since I was sleeping. I woke up super thirsty and hungry so that was a nice surprise."
Cons: "TAP is perpetually delayed. It’s annoying."
Cons: "Theo lost my luggage the plane was full of dust"
Pros: "Service, the way the pilot communicated our delay and the food and beverage"
Pros: "Smooth and organized boarding process. Layover is a great option to explore lisbon."
Cons: "No food or entertainment"
Pros: "So accommodating!! Top of the line!"
Cons: "Major delay."
Pros: "Being given £21 for breakfast after being ignored the previous evening when flight cancelled."
Cons: "Flight was initially delayed by 2.75 hours ( note not breaching crtitical 3 hour mark). Then cancelled at 10 pm and then extremely badly informed about next steps. No hotels made available ; pretty much ignored to make own arrangements. Appalling lack of communication. Staff did not appear to know or communicate process, especially to foreign and elderly passengers. Shabby, but hope Eu(!) compensation will smooth the way."
Pros: "The price"
Cons: "The atmosphere. Lots of hens and bachelors partys. Lots of drinking in the plane."
Pros: "Seats are comfy and more leg space"
Cons: "Boarding is horrible.. Waited in a small room for more than half an hour. No chairs to sit."
Pros: "Clean plane, efficient service"
Cons: "Speedy boarding onto a bus at Vienna - with all the other passengers joining, so no extra benefit."
Cons: "my flight back from Copenhagen was delayed for over 6 hours and I was highly disappointed"
Pros: "I had booked the Flexiplus service well in advance, when the prices were not too high. Less than 24 hours before the flight I changed my date at no extra charge. The ticket allowed me Fastrack access through the crowded Luton Airport security with minimal delay. For boarding, the gate was well segregated and I was given priority service the moment I arrived. The flight was delayed due to fog and we were kept well informed even after we had boarded. After a further delay due to fog, the cockpit was opened and passengers allowed to show their children the cockpit. The crew were always very polite and welcoming and kept everyone in good spirits. During the flight we were kept informed of progress. The front seats were also a bonus."
Cons: "From experience and true of this flight too, the Easyjet Plus check in queue is often slower than the other queue. Use the advantage for Security and boarding, but not for check - in !"
Pros: "Crew was nice as usual"
Cons: "Lot of people couldnt carry their hand luggage so I was all journey with my laptop + jacket + hand bag in my mini seat, so at the moment I opened the table I couldnt move at all. Thanks god it was 2 hrs flight"
Pros: "Big fan of easyJet"
Cons: "Be good as you are."
Pros: "The whole experience was without issue - I arrived at the airport 2 hrs and 15 min before my flight, I checked in with the automated kiosk, received my luggage lablel, proceeded to the bag drop, placed my bag on the belt, the machine scanned my bag and check in was complete - all done in 6 minutes."
Cons: "Lining up at the boarding gate blocked those other passengers going to other gates - my only suggestion is to put a barrier between the thoroughfare and those waiting to go into the gate but I am thinking this is more an airport issue, rather than an airline issue as such - not a major issue."
Cons: "Basic seats and late fligjt"
Pros: "The staff was really nice and on time"
Pros: "The crew was polite and helpful."
Cons: "Our flight was delayed every 2 hours for a total of 6 hours. After a long trip from the US to London, we were disappointed to sit in the London airport for an extra 6 hours."
Pros: "Pretty excellent overall. Boarding very speedy."
Cons: "Bus at arrival"
Pros: "The colors?"
Cons: "easyJet used to be such a bold and new company. Now it feels like cattle herding."
Cons: "Standing in the cold waiting to board."
Pros: "On time flight Efficient"
Cons: "Computer system broke down Seats do not recline at all"
Cons: "Our flight was delayed an hour and a half so we missed our connection and then the EasyJet customer service did nothing to help us find another flight. Even though we booked the trip as a package, they claim they don’t service connecting flights so the financial responsibility to book a new flight would be on us. No compensation was offered even though it was the airlines fault our flight was late and made us miss a connection that we should have had plenty of time to make. Then all they wanted to do was charge us for a new flight, no other options were offered and the staff was very rude and appeared not to care about helping us. We did have to book a new flight but we did so with another airline. I don’t want EasyJet getting any more of my money and won’t book with them again."
Cons: "The delay and lack of free drink"
Cons: "Flight delayed - departure hall like a barn - stands 30 min before boarding"
Pros: "Efficacite, simplicite"
Cons: "Retard de depart et arrive, d'a peu pres 1 heure"
Pros: "Ok everything"
Pros: "We left and arrived on time."
Cons: "EasyJet’s process for boarding is a bit odd. Everyone piled up at the gate in one big cluster, then blocked others from getting on as they were called. I even saw one person duck under the rope and cut in front of everyone else."
Pros: "In flight entertainment that you don't have to pay for... Glad europe is finally catching up with North America"
Cons: "Boarding was a mess the aircraft was waiting for a stand for 10 minutes in Paris and boarding was not smooth. Over an hour late and I'm told this is a regular thing"
Pros: "Staff handled some rowdy clients very well. Good value efficient service. Nice to see that they were tightening up on carry on bags - never enough room especially on winter ski flights."
Cons: "Seat legroom tight for a 6 footer - Food/Drinks service ran out of time to reach us."
Pros: "Late arrival fog in Geneva"
Cons: "Speedy security and short walk to the boarding g area and plane make Southampton my airport of choice"
Cons: "I had 1 hour for my connection. It was absolutely impossible to make the connection in 1 hour. They should never have issued that ticket. They took no responsibility. I had to make the rest of my journey by train."
Pros: "Almost everything I saw was smooth, friendly, and easy. Polite staff, pleasant plane time, etc."
Cons: "My Geneva to London (Stansted) flight was delayed. While there were at least two other Easy Jet planes which could have taken me to London due to no-shows, the staff told me the flight lists were lost. So I got home 4 hours late, and two Easy Jet flights landed in London with empty seats. Even if the flight is fully booked, please implement a stand-by list so passengers in this common situation can fly in the place of no shows. The poor review is because of this failure and because Easy Jet got me home 4 hours late. Otherwise pleased."
Pros: "The crew were pleasant & multilingual."
Cons: "I had to check my small cabin bag in on both legs of my journey. Also, the ground staff in Barcelona could improve their customer service."
Cons: "No air conditioning. Seats uncomfortable and cramped"
Pros: "Head Stewardarriving over 1 hr lare"
Pros: "In general i'm a big fan of Easy jet, nothing to claim in general"
Cons: "with the cancellation i had minimal services from airline. Very very poor hotel, transport to be organised on my own, same with food but all covert by easyjet at the end..... i was really badly impress, being a frequent traveller, about the quality of hotel, the worst since years ..."
Pros: "late one hour."
Cons: "Flight late, priority boarding complete waste of money as it was a feee for all and unorganised to board the plane. I was sitting in seat 1f and they had already sold out of the breakfast I wanted to buy? How can that be when I was the first customer to serve. Appalling service Fromm easy jet overall."
Pros: "Text messages on flight status and boarding procedure"
Cons: "I was at the counter 39 min before the flight and they wouldn't check me in because 40 before the flight they close checkin. Zero flexibly makes for very very unhappy customer."
Pros: "The hot tea"
Cons: "The noisy children they were not controlled by there perants"
Pros: "Courtesy and helpful."
Cons: "Original welcome at check-in."
Cons: "Flight canceled on the day of. No other flights from Gatwick to Geneva that day."
Pros: "That we had priority boarding because 2e had a small child with us"
Cons: "There was a delay on both flights. I had a small child with me which was hard ."
Pros: "The crew in Iceland tried very hard to make the best of a bad situation that they did not create."
Cons: "Our Easy Jet flight from Reykjavik to Geneva was cancelled because the plane that the company sent over from Geneva was about 15 seats too small. The ground crew told us that all rows after 26 did not exist. At first, this was characterized as an overbooking, which probably made me more angry than the subsequent explanation that the plane from Geneva had maintenance problems, and that passengers from Geneva to Reykjavik had suffered the same fate. The real problem here is that Easy Jet lacks problem solvers. We watched a bag jam-up the conveyer from the check in to wherever it goes from there. Ticket agent after ticket agent tried to fix it until one got lucky. Where was the person with a toolbox who knew about these things? Likewise, with our situation, there should have been a customer service specialist who had seen this type of problem and knew just what to do. Instead, the ground crew, friendly as they were, really just made a lot of phone calls for us and tried to be empathetic. We'll be filing a claim for compensation and hopefully Easy Jet can make some improvements."
Cons: "Over course we were delayed 45 min not sure why. And if you've never been on their planes before just know that if your 6 ft tall there is not enough leg room."
Pros: "Bag drop very quick. Service friendly and efficient ."
Cons: "A lot of speedy boarders so almost defeated the object of prebooking but still better than not having speedy boarding."
Pros: "The crew was extremely nice and accommodating."
Cons: "The menu is very limited and it contains mostly junk food. No options for specific needs."
Cons: "1:15 delay"
Cons: "2 hours delayed"
Airlines flying to Zermatt have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Zermatt
Masks required on board, masks provided on flights to Zermatt
Social distancing seating
Middle seats unavailable to book on flights to Zermatt
Testing for antibodies, testing for symptoms for flights to Zermatt
Waiving of change fees. Search flexible flights to Zermatt