Traveller reviews
Overall rating
5.7
Okay
Based on 305 reviews
Boarding
5.9
Comfort
5.8
Crew
6.8
Entertainment
4.4
Food
4.8
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Cebu Pacific information
| IATA code | 5J |
|---|---|
| Routes | 166 |
| Top route | Manila Ninoy Aquino Intl to Cebu City Mactan Intl |
| Airports served | 52 |
| Top airport | Manila Ninoy Aquino Intl |
Cebu Pacific traveller reviews
Pros
"Friendly staff; value for the money."
(in 11 reviews)
"Staff was helpful pre boarding."
(in 8 reviews)
"Flight was ahead of time."
(in 2 reviews)
Cons
"Flight was delayed 90 minutes."
(in 47 reviews)
"Almost an hour late"
(in 6 reviews)
"All food and even water cost money."
(in 5 reviews)
Recent reviews
Traveller rating
74
54
61
76
0
Find reviews that mention:
delayed flight
empty seats
staff great
pacific
international flight
smooth flight
time is money
almost an hour
even water
return ticket
ahead of time
never fly
booking site
super delayed
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10.0
Pros: Fun crew, smooth flight.
review from
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3.6
Cons: I will never fly with them again they tried to charge me 114 us dollars for 1 bag. I only paid 43 dollars for my ticket..
review from
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10.0
Pros: awsome deal awsome flight
Cons: nothing great flight.review from
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8.0
Pros: the flight was comfy
Cons: some drinks!!!! NOT alcohol but like water or soda.review from
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9.5
Pros: Boarding was smooth and quick.
review from
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7.6
Cons: Website issues, double booked this flight, but both Cebu Pacific and Kiwi both say to bad!
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2.0
Pros: Not Satisfied
Cons: Need improvementsreview from
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8.0
Pros: Friendly staff; value for the money
Cons: Boarding procedures not very organizedreview from
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8.0
Cons: More legroom
review from
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3.6
Pros: The boarding and landing was okay.
Cons: Crew don’t engage well. Plane smells like poop the whole time.review from
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4.0
Pros: The crew was very nice, but the beer wasn't cold. Then the plane became painfully cold during the flight.
review from
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5.2
Pros: Price was great and the crew was friendly
Cons: All food and even water cost money. The check in line took extremely long. The seat was not padded enough so I was sitting on a lump the whole tripreview from
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9.5
Pros: The quiz and prizes given by the service crew onboard
review from
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3.0
Cons: Seats that recline and quieter announcements especially the game
review from
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4.0
Cons: They should have allowed my wife to board and the. Sent her bags on next flight instead of having to rebook a whole new ticket for next day
review from
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7.3
Pros: The seat has a bit more space than regular economy in competitor airline
Cons: The cabin crews on this flight need some passenger service training!review from
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4.0
Pros: Nothing
Cons: Everythingreview from
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7.5
Pros: The boarding was organized
Cons: Free snacks?review from
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7.5
Cons: Check the general volume off their audio system (recorded voice messages/info/guideline) for the passengers on the plane. It was too loud.
review from
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10.0
Pros: All the crew were super pleasant and friendly despite attending to very rude European passengers.
Cons: Keep up the excellent work!review from
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9.5
Cons: Want to have a USB charging port on a seat
review from
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9.0
Pros: The airline assigned the latest airplane to my flight. Its USB charging port was good.
Cons: I do not know why the cabin crew provided a meal on 3 pm than much later around 5 pm. The flight arrived to the destination on 7 pm. I thought I ordered a dinner.review from
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5.6
Pros: Serge and the cabin crew were grey. The pilot made up 20 minutes on a 1 hour flight, came in late from previous flight.
Cons: Scheduling. CP is ALWAYS late, and messes up connections. Hard to coordinate remedies with my phone turned off. It hadn't been once, 10, or 20 times, but EVERY time.review from
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7.5
Pros: On time and relatively hassle free
Cons: The bus transfer to the terminal was a bit chaoticreview from
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7.0
Cons: Boarding is a fiasco with cebu pacific they should try zones and separate lines like japan!
review from
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8.5
Cons: Crew made robotic announcements, no spirit! No effort made to offer beverage, snacks, etc...they were the least interested group ive had on cebu pacific in a long time uuuuggh why bother?
review from
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10.0
Pros: XSS
Cons: XSSreview from
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2.6
Pros: Nothing.the cebu pacific employee told me that my flight was changed from 12pm to 6pm when I checked in but I did not have any notification. He said that he can get me in, in an earliest flight they have and only to find out that the flight they he wanted me in is my flight and ask money.
Cons: Screen employees and make sure they don’t deceive people.review from
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2.0
Pros: I missed the trip. Can you help me with the refund or part of it?
Cons: I missed the trip. Can you help me with the refund or part of it?review from
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8.0
Cons: The flight I was booked on late so they changed my reservation to the previous flight which was late as well, still.later than my original flight . But smart move by them. The only issue was the terrible terminal building at Dumagete..
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Flight status
Cebu Pacific route map
Top airports served by Cebu Pacific
- Manila Ninoy Aquino Intl Airport (MNL)
- Cebu City Mactan Intl Airport (CEB)
- Davao City Francisco Bangoy Airport (DVO)
- Iloilo City Mandurriao Airport (ILO)
- Angeles City Clark Intl Airport (CRK)
- Puerto Princesa Airport (PPS)
- Bacolod Airport (BCD)
- Boracay Godofredo P. Ramos Airport (MPH)
- Cagayan de Oro Laguindingan Airport (CGY)
- Zamboanga City Airport (ZAM)
- Hong Kong Intl Airport (HKG)
- General Santos Intl Airport (GES)
- Tacloban City D.Z. Romualdez Airport (TAC)
- Panglao Bohol–Panglao Intl Airport (TAG)
- Butuan Airport (BXU)
Cebu Pacific contact information
- 5J IATA code
- +632-7020-888 Call
- cebupacificair.com Visit
Overview of Cebu Pacific
A budget-friendly airline that is based out of the Philippines, Cebu Pacific travels to over 50 destinations, with 27 of them being international. For those that would like to go somewhere in the Middle East, they can choose from countries like Saudi Arabia and the United Arab Emirates. If they would rather travel throughout Asia, examples of destinations include Cambodia, Vietnam, and China.
When flying with this airline, all travelers have Economy tickets. With an Economy ticket, travelers will be provided with certain perks and amenities, including the right to have a small carry-on bag in the cabin, basic snacks and beverages throughout the duration of the flight, and access to whatever in-flight entertainment is provided on the specific plane. Checked luggage and alcoholic beverages are not provided free of charge.
Cebu Pacific maintains a codeshare agreement with Garuda Indonesia in order to help provide additional flights. Along with other airlines, such as Tigerair and Vanilla Air, it is a member of the Value Alliance, the world’s only budget airline alliance. Additionally, it has its own subsidiary airline, which is Tigerair Philippines.
Out of the 53 planes that compose Cebu Pacific’s fleet, all of them are some type of Airbus. The Airbus A320-200 is most commonly used by the company, as it was specifically created for medium-range flights and is ideal for voyages between neighboring countries. For longer trips, such as between two different continents, the Airbus A330-300 is used instead, as it can fit up to 436 passengers and has a large fuel capacity that makes it perfect for long-haul flights.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.