Amazing KLM service and brilliant economy comfort seats. Well worth the extra.
The boarding was one of the worst I’ve ever experienced. The fault lays on Ohare Airport and not so much the airline. The waiting area by the gate was the size to accommodate a regional flight for 20-30 people and right next to a busy walkway. When you cramped nearly 300 passengers into that space is was unbearable.
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Cons: "Head support for 6 feet plus people on seats would be good"
Pros: "The flight crew was so friendly and the food was really good."
Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Pros: "Nice aircraft"
Cons: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Two hour delay in boarding due to no catering. Really?
Chaotic boarding Food barely edible Premium economy? Not much of a difference on Lufthansa Entertainment console waa full of glitches Never again, Lufthansa!
The Munich-Chicago flight was delayed. At the end of the flight crew didn't bother to announce that people with tight connections should be able to leave the plane first, and a number of people didn't make their flight. During flight crew members were doing something to bathroom door while there were people using that bathroom, which was very disconcerting. Announcements over PA were not made clearly.
They did the best they can with all the staffing issues going on.
Pros: "inflight staff are good but on the ground staff at airport need a great deal of improvement"
Cons: "Delayed arrival at Bangalore by more than 1 hour."
Pros: "Less hand bags, a lot of people trying to put their hand luggage ans there was no space"
Cons: "Controll the quantity of packages per person"
Pros: "The flt attendants were very good but not exceptional. The entertainment screen was the best I have experienced. Coach was as cramped as every other airline I have flown. Seats were not very comfortable. Food was delicious."
Cons: "Lufthansa, (and all other carriers) need to remove a couple rows of seats in economy class and give passengers the space they deserve. Seats on international flights need to be more comfortable also."
Cons: "Staging at the gate was chaotic and disorganized. The passengers formed a big mob since there were no instructions for where to form lines for an organized boarding. Passengers could not hear boarding instructions from the front desk."
Cons: "Media screen did not work and flight attendant was indifferent and made no attempt to resolve. If a passenger made a request we/they were told they were too busy. Food was minimal at beat."
Pros: "Movies"
Cons: "One of the female flight attendants got impatient with a few passengers."
Crew was professional. Boarding has few seats . Since the plane was not full would have been nice to change seat on the internet
Please serve no god if you must serve dog food
The hard product, food, and service are far superior to their North American counterparts
Cons: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Pros: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Cons: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Cons: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Pros: "More space in business class (777-300) than many other airlines."
Cons: "Entertainment very limited. No adjustable air vents in this aircraft"
Pros: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Cons: "Explain me to take the bag on time.it was almost left in the airport."
Pros: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Cons: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Pros: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Cons: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Cons: "5 hour of delay!!!! For the second time in the same flight"
Cons: "Seats are really small and stick together, super uncomfortable for more than 2h"
Cons: "Boarding was slow. They had us stand for thirty minutes in a hot jetway. They charged for all the food and beverages. No entertainment."
Pros: "The crew were super friendly and could not be more helpful. It was a 2/3rds full flight, so no squabbles over baggage."
Cons: "I pay for easyJet Plus and it should mean my bag comes up first, but it was one of the last."
Cons: "On time would have been good and longer than 2 minutes to get to the gate after it came up on the board"
Pros: "Don’t sit in Window seat 40A. Smallest on the plane."
Cons: "Staff were welcoming and friendly, very informative; their service could not be faulted. The cabin was clean and tidy."
Pros: "Sadly the best bit was landing and the pilot aborting and taking off again. Beats usual thrill seekers"
Cons: "Mediocre, flight delayed toldto go to gate, Checked at gate after 1hr returned to departures the back to gate checked again, problem with seatbelt had to ask multiple times for Help. Not sorted went through flight unfastened with buckle issue, flight attendant attitude very poor."
Pros: "Nothing, staff didnt even attempt to help me once i eventually for the gate for easyjet and the gate had closed (due to staff telling me to go to departures after showing that i didnt have a boarding pass)"
Cons: "The lack of help recieved by staff throughout the airport to help me get to the correct gate. After 30 mins of asking different staff where to go and what i needed to do to get on the flight the gate for my flight was then closed which has caused me to pay for an extra flight. Due to this i will be requesting a full refund on the first flight."
Booked through you used Kiwi who did not complete checking in until 24 hrs before departure when the check in was available 48 hrs before hence we sat separately. I will not be using you again.
Pros: "Shorter trip"
Cons: "The customer service at the check in booths people were extremely rude and not helpful! One of the worst experiences"
Pros: "Some of the staff were nice"
Cons: "Flight was delayed four hours, and while that happens sometimes, what really upset me was the compete lack of help and competence from the staff. It seemed to me nobody knew what to do or what was going on. I tried to talk to three different desks and the cabin crew and nobody could help at all."
Pros: "The crew was very nice and helpful,and our seat confortable,the food and dring very good"
Cons: "The plane being on time, we got to the departure lounge ready to board only to be told there was a technical fault. They knew the plane had a fault, could have notified us sooner. Once on board we were delayed a further half an hour at no time were there any apologies or explanation."
Pros: "On time and quick boarding, arrived before schedule and no issues with flight"
Cons: "Some passengers very noisy and shouting throughout flight but not the airlines fault"
Pros: "Very good"
Cons: "i' sat in row 10 with aspare seat next to me, my wife is in row 32 with 2 empty seat s next to her.Otherwise all good."
Cons: "Lack of comunicoation and lack of services. Probably it was a bit cheaper than the competitors. But I made me think twice for next time Ryanair cross my way."
Cons: "I arrive 2 hours before flight only to be told I must print out my boarding pass BEFORE I get to airport ! I was charge 55 English pounds for me and for my wife 110 pounds, ! ? what a surprise, I do not like this at all. angry bitter pissed off"
Cons: "Terrible time checking in on line .Finally got some help but was told if I did not check in on line it would cost me another 55euros. :0("