Flight cancelled instead of leaving Friday am now, maybe, leaving Sunday
Check in was chaotic with only one counter for business class and first class. The luggage conveyor belt at JFK airport was broken so the flight departure was delayed which made the flight stressful as I had a tight connection. Although the captain said they could make up the delay, they didn’t do so.
Lost of requested seat assignments. Lost my husband's meal choice
Staff were not attentive, wifi did not work, cut my head in the bathroom due to the position of the soap on the sink, had blood running down my face, told staff, they had no expression no sympathy, didn't even say "sorry", they said "oh we will have a look at that" about 10 mins later the purser brought me a bandaid, still no sorry.... Shocking
My food prefer was confirmed by email 2x and still the crew claim they had no pre-order. I taken ill while in India so I needed to avoid Indian sauces and spices, so the problem with the preorder was unacceptable. Additionally, is there a new rule to automatically not to disturb passengers? I would like this as an option. Lastly, for breakfast I needed to avoid Indian and I’m allergic to eggs.. therefore the only option was pancakes and guess what was not available!!!
Terrific in every way. On time, professional staff, multiple movie options to select, great food and drink.
Crew was friendly and competent. Food, wine, and entertainment were excellent except the raw tuna on the flight to Split. Recommend against serving that - at least as the only option. Many medical conditions do not allow people to eat raw fish.
It's a long flight and I would have liked better snacks between lunch and the arrival meal. It's fine to have fruit and nuts but I really don't like ramen because it's salty junk soup. I'd suggest sandwiches. They're not expensive nor are they hard to store for a long flight. The FA's had a couple of big services and they were super busy preparing, executing and then cleaning up. Then they disappeared.
Food and drink service was very low quality. The flight attendants in business class must have been short some staff. Service was sluggish and not much English was spoken
Flight to Japan was was better across the board than the return to USA. Entertainment: Movie selection was old and not to my liking. Way too many woke choices. Not enough selections for sports or drama. Service: some of the crew were great. Not all. I paid for business class. a premium. Some of the crew thought they 'had' t do there job instead of wanting to serve and be polite. Food: Way to Japan was good. Way back to USA bad. Boarding: Wat out did not offer Business only; had to go thru general. If you pay for business, you should get business perks. Suggest you look for other than United for travel to Asia
Over the course of 7 months of travel, I can count on my hand the number of times the flight has departed on time. Majority of the instances have been related to non-weather reasons. Would not recommend flying this Airline
I had the best flight crew I have ever experienced in all my years flying with AA. I would specially like to thank Till Tatum/96038 for her kindness professionalism and outstanding service! My son turned 8 years old one day before our flight and she went out of her way to make him feel so special. We will never forget this flight! The whole crew made a special card for Frankie’s bday and it really touched our hearts. He will never forget it and neither will we! Thank you with all our hearts! We hope to be on more flights with Till Tatum and this amazing crew.
The gate experience at LAX was abysmal (same for the arrival experience two days prior). Despite the LAX -> SAT schedule of two flights daily, our departure gate was at a smaller hub that we had to be bussed to from Terminal 4. Fortunately, I arrived at LAX extra early and had time to spare, but if I had not known, I might have missed my flight. I looked at the LAX airport map in the AA app and there was no indication of the additional boarding process. Lastly the gate area we were bussed to was crowded with limited food and beverage options. On flight, the fight attendant was hospitable and attentive, the flight was smooth, and AA's free (and working) wifi for AA members were all on the positive side.
The seat when "flat" was not flat and pad was too thin to cover it.
Human interaction. Thought there would be more service-even a smile would have been nice.
Moved to earlier flight which unexpectedly had maintenance issues initially indicated as quick fix to ultimately plane changes. Moved back to original flight, also delayed. In all cases customer updates and communication very unclear, no updates on drivers for delays.
Terrible planning. And even worse gate agents. Absolutely rude behavior.
Massimo, flight attendant was very authentic, attentive - wonderful. Food/wrap was just okay.
Crew was helpful and cheerful especially when they had no refreshments to work with. The plane was never serviced and had nothing but limited water and coffee onboard. For the price point, a concern of services.
2 hour delay due to equipment failure. No updates via the app and airport screens (which continued to show a departure time in the past). AA eventually switched planes and the new plane was not catered or cleaned correctly.
Airbus A350 is poorly designed for wheelchair users and reduced mobility passengers. The angle of the pods makes it awkward to transfer. I was able to but I have ab stability. It could be a real challenge for people with more severe mobility impairments. You'd think Airbus would have come up with a solution for this or thought more about us disabled folks more when designing this aircraft.
Our Jackson, Mississippi to Dallas Fort Worth flight was delayed on 1/19/26.. This was changed to Jackson to Charlotte in the last minute because of this delay. This started some kind of disconnect between American Airlines and British Airways bookings. We could not go past the passport control in London Heathrow. I had to go to the counter and waited for more than 30 minutes to get a new boarding pass. Problems did not end there. Somehow our entire return flight was canceled by someone. I had to make several phone calls over several days to fix the problem – this was not easy from India. Looks like there was some kind of disconnect between two airlines or some agent did not do it right. I’m anxious to know what went wrong.
Was 3 hrs delayed and my poor friend I met in Barcelona was waiting at airport for 3 hrs. Dallas airport was awful
Our original flight booked in First Class was delayed to the point we would make our connection at DFW so AA rebooked us on an earlier flight in Coach. No mention of giving us credit for the difference in cabin class.
My husband’s and my seats were changed without our knowledge or approval so that we were on opposite sides of the plane, several rows apart, instead of window seats in consecutive rows (12A and 13A.). My “new” seat, 15A was right next to the bathroom and several children. My husband’s “new” seat (10G) had a defective screen, so he was unable to watch any movies during the flight. Paying for business class seats should mean I receive business class accommodations, or at the very least, my original seat selection. On the plus side, the crew was attentive and friendly, even when some young mother with screaming children (who were seated by me in my reassigned seat) went ballistic at another passenger. All in all, a way below average flight for which I paid premium prices. A very disappointing end to a wonderful trip to Europe.
2-1/2 hours on tarmac after arrival to DFW, lost connection to London, 3 hours wait for customer assistance, stayed on our own account in DFW, no replacement flight for 5 days, had to cancel the entire travel and return to Monterrey today.
They cancelled our flight the morning of departure at 4:30am.
Boarding process needs to be improved. Business class passengers were told to stand in the economy line and vice versa.
The staff were very friendly and helpful. The seat configuration was as awful which meant no one had any privacy. The food was very good.
We flew business class. The staff was polite and responsive. The accommodations were comfortable and spacious. The area was clean.
